Sonic Drive-In Omdömen 334

Always getting the wrong order purposely. Like they be slow and have the exact instructions on the app and does it every time I go. A strawberry lemonade with no ice. Just charge extra for the no ice I will pay for it instead of making it wrong and wasting more product and causing frustration for both of us.

Horrible experience today!! 35.00 down the drain. I drive 25 minutes to the nearest Sonic every few months but tonight they dropped the ball with all of our order. I wish I could show the pics I took. The double bacon cheeseburger had no ketchup as ordered and 2 pc of bacon for 9.00
My BLT had hard bread 3 pc of bacon and dry a** lettuce and 1 small pc of tomato 7.00!!
Our medium fries didn’t even fill the container it came in. Lemonade my husband gets was gross and they gave me a sprite not ocean water….. if I hadn’t drove half way home already I would have went back in and got money back!!!!!!

The food was terrible …got suppose to be crispy chicken sandwich… looked like had been cooked the week before… not crispy dark brown in color …tough . The sprite tasted like seltzer water. Have no intentions of ever going back to the Morehead, Kentucky Sonic. I actually was afraid to eat our food.

1st The Onion Rings was a big hard black bunch. Burnt!
2nd the chicken wrap- lettuce was soggy, chicken was hard. overall cold.
3rd the sprite was like water with bubbles.
4th I've waited 50 minutes at a pickup stall after mobile ordering from the app.
This is absolutely insane.
You have another customer walk up and order and have his food and left before I've even got mine. This is the worse service I have ever experienced.

My daughter's food had hair in it and my son's food had too much mayonnaise.

I ordered 2 medium turtle blast shakes. My order was taken at 9:46 P.M. and I didn't receive my shakes until 10:07 all while everyone was in there standing around, laughing, taking their sweet time. I would understand if it's busy, but I was literally the only person in the drive thru and drive in! This was at the Coweta Oklahoma location.

1. Two other orders were brought out before ours. Server had to be reminded about our order (I understand it was not her fault? It took under 15 minutes to bring our order
2. We placed our order at 3:28 on Aug 18
We placed our order for two pretzels & 2 mozzarella sticks we were charged full price for sticks. Per advertisement we should have been charged $1. Not full price!!! Since we were in a hurry, I was not able to dispute. Extremely disappointed with service

Placed order on sonic app on July 1, currently it is Aug 14, and still no call back from corporate. I have called 6 times. My order has 3 items incorrectly made. And my tea was supposed to be sweet but got unsweetened. I called store 15 minutes after we picked up. Manager told me they would refund my order. Waited 2 weeks, called back talked to another mgr, told me forest manager lied to me, can’t refund when ordered through app, it’s a 3rd party. Was rude, refused to give me her name and hung up on me. Keep calling customer service number and keep getting told a supervisor will call me back. This is absolutely ridiculous, customer service is horrible!!! I was told by truck stop where this is located that it is a continuous problem with sonic and nothing is usually done about issues.

Worse than Terrible!
Used the SONIC APP for the first time and ate this restaurant for the first time.
DO NOT GIVE THIS APP YOUR CREDIT CARD INFORMATION.
Sonic Incident #250807000444
Coupon did not work, did not get the 1/2 price slushy, did not get credited for 2 $10 e-gift cards. Lunch for 2 adults and one 5-year-old was $30.32. Order# 1000302002615, check #53388 Restaurant #5065. Talked with General Manager and she was very nice but could not fix the credit card dispute since it was on the app. corporate customer service has not gotten back to me about this issue yet.

Natalie did a perfect job im greatful was so nice and friendly we got our order out just in time didn't have to wait at all ya need to promote that young lady 💯😎👍best service ive had scenes being back at soinc im very greatful thank you so much 💯💯💯👍👍👍👍😎😎😎😎😎💯💯💯💯💯💯💯💯

Chocolate shakes tasted like strawberry mixed in. There was nothing exciting and it took forever Very disappointed !!

Drove to a Sonic in El Paso on Doniphan, food was cold horrible taste was not able to eat it. Don't buy from that store.

It wasn’t even 11:00 and they were closed I got there at 14 mins until 11:pm on NE 23rd and Douglas blvd in Midwest city , I go there almost everyday for the same thing and I sure was disappointed, I had to drive 5 miles out of the way to the one on air depot and was able to order and the girl waiting at the window was just as polite as can be, thank you sonic for have other dependable locations

The sonic in hialeah gardens blvd. Too bad I can’t put less than one star, I am very disappointed the service. Hiring irresponsible kids to save a buck makes for horrible service. I am not one to do bad reviews but this one upset me because I can’t believe the manager allows for the employees to do what they want with the phone calls, I went to purchase two Oreo shakes with extra Oreos and adding up the two shakes doesn’t make one whole Oreo cookie so I called to ask for the manager and they just hung up on me then never picked up the phone again I left. Message to Alicia who I’m guessing is the manager let’s see if she returns my calls because I was very well charged for my Oreos and never got them but that’s the least if they would have faced the situation I would maybe have avoided this review the service is more than horrible. SMH!!!🤦🏻‍♀️ 🤦🏻‍♀️🤦🏻‍♀️

This app is useless in my town. Green chili is an ingredient used pretty much everywhere in New Mexico, with Sonic included. But the app only has national ingredients, no green chili. So you cannot order green chili on your burger or any other item using the app. This prevents me from getting any app specials. It is a simple fix, a special request box, charges may apply.

Overcharge for purchases on your app. App does not recognize what stall you are in when you arrive. App is awful it gives you rewards but you have to keep searching for a location you can use them. WORST APP DESIGN I HAVE YET TO USE

I've gone to sonic for years but the one on Val Vista & Southern has really gone down. I just got a burger and it was raw and soggy. Fries didn't have much flavor. I'm pretty disappointed in the quality the last few times I've gone here.

They are one of the retailers that deliver to our house through Door dash. Sonic always has great food and I enjoy their fast, friendly, professional service.

#2627 #10 was out sat at the box 20 minutes b4 we went to#8 place a order still came out wrong no apologies and to top it off manager outside smoking. Jada

Worse service I EVER got in my life! I went to Sonic in Henrietta off Rt 252 (West Jefferson Rd) in Rochester, and was warned by a customer leaving that they waited 20 mins and just decided to leave. I went to the counter and had no wait, someone took the order for my daughter and myself. We waited 20 mins and watched a few customer come in and get mobile orders. After waiting a full 30 mins, I asked where our food was and showed the receipt to the employee. There were more customers coming in and were waiting at the counter. She took the receipt into the kitchen area without a word and never returned it. 10 full mins later I was given a bag with completely the wrong order in it. The clerk didn't even say anything and went back into the kitchen. We waited nearly 45 mins and got the wrong order while watching others get served...AFTER I paid over $30 for the meals we ordered. I have no receipt to prove the purchase because it was stolen. I will NEVER go to that food chain again!