Dereck Smith was extreemly responsive to a microsoft security problem that I was having. Dereck was able to quickly and curteously identify and resolve the situation. Very pleased with the support.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I was looking for an old printer driver and solusoft proposed me driverdoc to find the right driver. Yes the name Doc gives confidence but this software contain function/potentially virus that are slo... Se mer
goes above and beyond for their customers. They are reliable and trustworthy and they know what their customers need and what their customers want. Their software is great because it is super efficien... Se mer
Företaget har svarat
I have requested Solvusoft support to solve a problem caused by a virus. Although the tool has not been able to solve my problem, Alex, through chat, has helped me enormously. He has indicated at al... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
Solvusoft Corporation, a leading producer of award-winning utility software, is a US-based software company serving millions of customers in 150+ countries worldwide. We maintain a global corporate presence in Las Vegas (HQ), Chicago, Belgrade, and La Paz. As customer-centric company, we are constantly listening to the needs of our customers and their feedback. This results in a drive and ability to continually improve our products and provide the best quality consumer software on the market.
Kontaktuppgifter
848 N. Rainbow Blvd., 89107, Las Vegas, USA
- +1 (702) 948-6578
- support@solvusoft.com
- solvusoft.com
4,2
Bra
77 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Hurtig support
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Fik svar på et problem efter få timer og hurtig kvalificeret hjælp,
6 september 2019
Omdöme utan inbjudan
Svar från Solvusoft Corporation
Tak så meget for at have taget dig tid til at forlade os denne fantastiske anmeldelse. Vi er så taknemmelige for dine venlige ord.
(Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words.)
Tak, fordi du delte din anmeldelse med os og samfundet.
(Thanks for sharing your review with us and the community.)
Best,
Quality Control Manager
Solvusoft Corporation
Svar från Solvusoft Corporation
Thapelo, thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime.
Best,
Quality Control Manager
Solvusoft Corporation
I am a business user and rarely do I…
I am a business user and rarely do I get a hands on approach to my company
20 juni 2019
Omdöme utan inbjudan
Svar från Solvusoft Corporation
Thank you so much for taking the time to leave us a positive review. Thanks for sharing your review with us and the community.
Best,
Quality Control Manager
Solvusoft Corporation
It is 100% satisfaction guaranteed!
11 juni 2019
Omdöme utan inbjudan
Svar från Solvusoft Corporation
Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words.
Thanks for sharing your review with us and the community.
Best,
Quality Control Manager
Solvusoft Corporation
No.96322044 takanori writing.
No.96322044 takanori writing.
Mr.Kevin
Thank you. Because of your kind support, I solved the problem.
7 juni 2019
Omdöme utan inbjudan
Svar från Solvusoft Corporation
Thanks for a positive review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for taking the time to review our business!
Best,
Quality Control Manager
Solvusoft Corporation
Their products are great and work well
Their products are great and work well. The customer service is also excellent.
4 juni 2019
Omdöme utan inbjudan
Svar från Solvusoft Corporation
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Again, thank you for taking the time to review our business!
Best,
Quality Control Manager
Solvusoft Corporation
Solvusoft support center
I have requested Solvusoft support to solve a problem caused by a virus. Although the tool has not been able to solve my problem, Alex, through chat, has helped me enormously.
He has indicated at all times how I should proceed and has tried to understand and solve my problem.
When I can not solve it, I have canceled the subscription and returned the money from the license
3 juni 2019
Omdöme utan inbjudan
Svar från Solvusoft Corporation
Dear Customer,
Thank you so much for taking the time to leave us this fare review. We are sorry if our product disappoints you, if you like, we will more than happy to provide a free subscription for a few months and you can enjoy our interruptive services. We would like to contact you and we will make sure that our software will fulfill all of your needs. We will assign professional programmers to work on your request especially for you to get you the desired result on an urgent basis. You can also call us at +1 702 948 6578 and we are here 24/7 to help you.
Thank You.
Best Regards,
Quality Control Manager
Solvusoft Corporation
Svar från Solvusoft Corporation
Thank you so much for your kind words, Gerhard. We really appreciate you taking the time out to share your experience with us—and we agree, Alex is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Best Regards,
Quality Control Manager
Solvusoft Corporation
Actually having just started with…
Actually having just started with Solvusoft,perhaps you could ask me in a month from now?
17 maj 2019
Omdöme utan inbjudan
Svar från Solvusoft Corporation
Dear Kenneth,
First of all, I want to offer my deepest apologies for the severely (and inexcusable) late response to your issue.
Our system generates an automated email to all of our new customers regarding their experiences with our software but I am not sure why that email not sent to you by the system, It seems like there must be a technical glitch due to which email was not sent to you in a timely manner, but nothing to worry our customer support team is available 24/7 via phone at +1 702-948-6578, email at support@solvusoft.com and chat as well. You can get in touch with us regarding your issue if the problem persists and we will more than happy to assist you on a priority basis. I just checked everything looks good against your order account, Feel free to update us. I will personally follow up with you after every month to check if everything is fine or not.
We look forward to hearing back from you soon. Thank You.
Best regards,
Jason G.
President
Solvusoft Corporation
Since early January 2019 I'm asking for…
Since early January 2019 I'm asking for refund of CHF 43.00, payed by credit card at the date of installation of the Solvusoft Software. Right after installation I realized that the products were useless for my applications and I asked for total refund. No refund was made, just many Emails back and forth, each time asking whether I was satisfied about their service. Of course, I'm not satisfied AT ALL !!!
I asked 2Checkout, the reseller, for refund. They ask me to contact Solvusoft, what I already did in the past.
I'm still waiting for refund.........
Regards,
Chris
Copy of this text goes to "Rate Solvusoft Corporation" and to 2Checkout
PS: the full amount of CHF 43.00 was credited onto my credit card, therefore for me the case came to a satisfactory end. Thanks to all persons who were involved in this case. CH
14 februari 2019
Omdöme utan inbjudan
Svar från Solvusoft Corporation
Christophe,
First of all, I want to offer my deepest apologies for the severely (and inexcusable) late response to your issue.
We lost our customer service manager shortly before Christmas, resulting in a massive queue (2,000+) of support tickets that were left unattended. As a result, we have been slowly trying to work through that old queue to catch up on recent requests.
We have hired a new team to handle customer service, and it's taken longer than expected to get them ramped up. They are working as fast and diligently as possible to get things back to normal, but some tickets have been outstanding for weeks. This is COMPLETELY inexcusable, and does not reflect on our company values of serving the customer.
In any case, I have forwarded this issue to the new customer service folks, who have processed your refund today. It should be credited back to your credit card within a few days:
https://www.dropbox.com/s/brc4epdhoz2kimf/rr_1.png?dl=0
If you would like to get free license keys - for any of our software - due to your trouble, please contact my support team and they will be happy to provide them as a token of our gratitude for your patience.
Again, although this has been a rough time for our company, it's no excuse for the lack of service shown you in this instance. I sincerely apologize for the trouble caused with this issue, and we are striving to correct these issues going forward.
Best regards,
Jason G.
President
Solvusoft Corporation
Have to agree with the other…
Have to agree with the other contributors, I would never have purchased from this company had I read the reviews. They fail to answer emails even though they advertise a 24/7 service. The "Free" Winsweeper Programme was Red Flagged and stopped from installing on my computer by my Norton Internet Security, The Key Code provided for WinThruster was rejected by the programme. I removed both programmes from my computer and requested a refund within one hour of purchasing, no answer for THREE Days. since then very sporadic emails from their selling company 2checkout.com. Now have escalated a claim through PayPal.
11 februari 2019
Omdöme utan inbjudan
Svar från Solvusoft Corporation
Dear Community,
Sadly, this is a case where the "customer isn't always right", and has made several false statements. :(
Facts of the Situation / Order of Events:
On February 3rd (Sunday) at around 19.00 PM, Mr. Gibson purchased two pieces of our software. He claims above that the registration key didn't work on one, the other was detected by Norton Security as "malicious", and we didn't respond for THREE DAYS to his communications.
Please see this screenshot for proof of my statements below. You can see the timeline / chain of communication events from our support software, ZenDesk (personal details redacted):
https://www.dropbox.com/s/fyw4h3gy7wiwg1m/cg_1.png?dl=0
Items of Contention (Actual Chain of Events):
1) No Record of Him Communicating with Us (chat, phone, or email)
He claims he contacted our customer service department, but we show no indication of that in our extensive customer tracking records. Instead, he went directly to PayPal to file a chargeback request just a few hours later, not providing us any opportunity to help.
Conclusion: Mr. Gibson is not truthful when he claims he contacted us.
2) We Contacted the Customer Within a Few Hours, Not 3 Days
Just hours after seeing the chargeback request coming through, we immediately tried calling Mr. Gibson (three attempts), but he did not answer our calls. In addition, we sent an email message (see below) to him asking to assist, but we never (still to this day) received a response.
Conclusion: Mr. Gibson's claim of not being contacted for three days is false. We attempted within a few hours of receiving simply a chargeback request. He did not provide us any opportunity to assist.
3) Our Software is Not Malicious
We are an AppEsteem Certified Vendor, and our products are approved and tested by this consumer protection organization, who works in tandem with all security vendors (anti-virus companies), Microsoft, and other authorities.
All of our products must pass rigorous tests (over 100 requirements) to ensure our software is safe, secure, and focused on customer protection:
https://customer.appesteem.com/home/checklist
Our company page:
https://customer.appesteem.com/certified?vendor=SOLVU
Conclusion: Thus, Mr. Gibson's statement about WinSweeper being detected as a virus by Norton Security is false as well, and is very hurtful to our brand to spread these false statements. We are completely focused on offering honest and helpful software applications.
Sadly, Mr. Gibson is untruthful in his statements. Unfortunately, these invalid complaints portray our company in a false light, as a company who doesn't care about it's customers. This complaint is completely false.
We strive everyday to make sure every customer is 100% SATISFIED. We offer a 90-DAY, NO QUESTIONS ASKED MONEY-BACK GUARANTEE on all of our products. If you have any issue, we strive to help you resolve that issue, or provide your money back immediately. We are not interested in "screwing" over our customers. We want every customer to be 100% SATISFIED, and will do everything to ensure that happens.
Thank you for your time and understanding, and we look forward to serving you soon.
Best,
Jason G.
President
Solvusoft Corporation
Is is possible to have less than one…
Is is possible to have less than 1 star? This "company" in reality does not exist from a customer service stand point.
I have call them three times. Only a recording. No return phone calls after 3 months.
Reading the other "customers" comments, all rating them with the lowest rating, I realize now I should expect a charge on my credit card in a few months despite with what the President 's retort below states. (note he does no state his last name)
I will now inform the Credit Card company before they charge my account.
31 januari 2019
Omdöme utan inbjudan
Svar från Solvusoft Corporation
Hi Anthony,
We had some customer service problems over the holidays, with our customer service manager quitting without my knowledge. We ended up having thousands of unanswered customer service tickets and voicemails due to the unknown abandonment of this employee. Since we are small company, we only had one customer service officer, so this create a myriad of headaches.
We have now fixed the problem, and have hired a team of 24/7 agents to answer emails and chats, with 24 hour phone support coming at the end of next week (2/15/19). Please contact our support team at "support@solvusoft.com" or call us at +1-702-948-6578. If the agent is on the phone with another customer, he will return your call within 24 hours.
Sincerely apologies for the problems encountered, and please feel free to reach out to us.
Best,
Jason G.
President
Rent og skært svindelforetagende
Rent og skært svindelforetagende. De trak dobbelt fra min bankkonto og deres support er ikke til at få i tale. Standardsvar til det hele, Ingen reel kommunikation.
4 januari 2019
Omdöme utan inbjudan
Svar från Solvusoft Corporation
Hi Jan,
Please contact our customer service department for assistance; we are happy to help. We have a 90-day, no questions, money-back guarantee.
Best,
Jason G.
President
Charging money for no reason
Three years ago I've bought a product at their site for my Windows PC for approximately 30 USD. After that, I seized using their software when bought a mac so that their product lost value for me. Unfortunately, in a year they charged me 30 USD again as an auto-charging renewal subscription. The trick is that at that time there was no option at the website to agree or disagree with autorenewals. I've contacted their support and asked to make a refund. They promised to refund but didn't and never tried to contact me. Today they've charged the sum again. This time I'm contacting my bank so as to stop those payments. Here is a screenshot with them a year ago www screencast com/t/yyyFSk9Bvg1s Now they are just not responding. The site is a scam!!! Never buy anything there! Moreover, I'm sure their autorenewal policy DOES NOT comply with GDPR requirements since they haven't received my consent. Needless to say, that their site doesn't meet a lot of other GDPR requirements - just read their Privacy Policy.
The fact that payments do not require 3ds confirmation also a big shortcoming on their side.
Apparently, they do not particularly value their customers, ignoring them and making false statements. Is it a way to make a business in 2018???
11 december 2018
Omdöme utan inbjudan
Svar från Solvusoft Corporation
Hi Rodion,
As an AppEsteem Certified company and products, we have a strict set of guidelines for software design, transaction handling, and other customer protection measures that we adhere, including GDPR:
https://customer.appesteem.com/certified?vendor=SOLVU
https://customer.appesteem.com/home/appcertreqs
From the download pages, to the shopping cart, it has been (and always will be) clearly stated that it is a subscription product, with clear disclaimers.
For example on the product / download pages:
https://www.solvusoft.com/en/winthruster/
"You are downloading trial software. The purchase of a one-year software subscription at the price of $39.95 USD is required to unlock all software features. Subscription auto-renews at the end of the term (Learn more). By clicking the "Start Download" button above and installing "Software", I acknowledge I have read and agree to the Solvusoft End User License Agreement and Privacy Policy."
(for every applicable software title)
...and to address your claim that this wasn't present 3 years ago, let's explore that. Here's a snapshot of that page on our website from February 1st, 2016 on Archive.org:
https://web.archive.org/web/20160119081937/http://www.solvusoft.com/en/winthruster/
Same subscription disclaimer above is present, correct?
Also, in the shopping cart, in addition to a large, visible disclaimer on the right side explaining "Automatic Renewal Service Information", you have the ability to OPT-OUT of subscription:
https://store.solvusoft.com/order/checkout.php?CLEAN_CART=ALL&PRODS=4689645%2C4549441%2C4548120&QTY=1%2C1%2C1&CROSS_SELL%5B4548120%5D=4689645&ORDERSTYLE=nLWo5ZWplHM%3D
"[ X ] Enable auto-renewal for this order"
Finally, you can at anytime login to your 2Checkout account (details provided in your series of order emails) to stop the subscription billing at any time.
>>> The fact that payments do not require 3ds confirmation also a big shortcoming on their side.
Apologies, but this is an inaccurate statement. All of the credit card transactions - handled by our fulfillment partner, 2Checkout - utilize every safety measure to prevent fraudulent translations. Please contact them for more information.
In conclusion, it seems as though your problem lies with the fact you missed / failed to take the necessary steps to OPT-OUT of the software subscription, which every customer has the ability to do. That is not the fault of our company.
Nearly all of our software is subscription-based in order for us to keep the lights on, and continue making our products better. We can't expect our staff to work for free, and I am sure you do not work for free in your career! :)
Finally, we offer a 90-Day, no questions asked, money-back guarantee. You can always contact us to take advantage of it and get your money back.
Thanks again for your time and consideration, and have a great day!
Best,
Jason G.
President
Solvusoft experience
I did not get much of an opportunity to use Winthruster or Winsweeper as I loaded both onto a laptop which I subsequently sold a few months later (after resetting and removing all software) only to find that the license is not transferable to my new laptop and Solvusoft insisting the only option I have is to purchase another license key.
This was stated as an absolute by the support engineer, when I asked for this to be escalated to a manager it was ignored.
Be wary if purchasing - if the pc you load this software onto is sold, damaged, stolen, or fails in any other way you will have to purchase another key, overall a very disappointing experience that has left me feeling like I have been ripped off.
3 december 2018
Omdöme utan inbjudan
Svar från Solvusoft Corporation
Hi Wayne,
Apologies for the poor experience with our previous customer support manager - he has now left the company.
Please contact us anytime to reset your software keys, and we will also throw in a bonus software title for your troubles - support@solvusoft.com or 702-948-6578.
Thank you and again, I am sorry for the inconvenience.
Best,
Jason G.
President
Solvusoft steals your money
Solvusoft steals your money. Whether you want their product, they continue to pull money from your credit card.
When they are made aware of the illegal they do, absolutely nothing happens. They give expression to work on the case, but nothing happens.
Beware of this company, for it is criminal and they steal just money.
Never, ever buy anything from them.
15 november 2018
Omdöme utan inbjudan
Svar från Solvusoft Corporation
Dear Mr. Sørensen,
On November 1st, 2017 you purchased WinThruster from our website. We offer WinThruster on a yearly subscription, which is clearly outlined on numerous parts of our website, including the shopping cart for which you purchased. In the checkout process, you are provided with the option of OPTING-OUT of the subscription, which means you would only have a 1-year subscription to the product. In your case, you did not opt-out of the subscription at any point, which means that the product automatically renews one year later (October 31st, 2018).
Before we automatically renew your subscription, we send you an email 7 days before the billing date offering you a chance to cancel your subscription. Since you did not take action on this email, the product was automatically re-billed (per our terms and conditions posted at numerous places on our website). You contacted our shopping cart provider / reseller (2Checkout) for a refund on the same day as the billing (October 31, 2018) at which time we cancelled and refunded your subscription. As with any credit card charge, refunds typically takes up to two weeks to process. 2Checkout notified you the same day of your request, stating your refund was being processed.
Instead of providing us an opportunity to process your refund, you left this unwarranted, negative review of our business. Stating that our company "steals your money" and that it is "illegal", are patently false and a form of defamation. We have hundreds of thousands satisfied customers worldwide, so accusing us of engaging in criminal activity is completely inaccurate. It's not fair to our employees who work diligently to provide the best products and services to our customers. Please take care in the future when making similar purchases and casting false allegations.
Jason G.
President
Solvusoft Corporation
Detta är Trustpilot
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