We purchased a full pallet (150 bags) of wood pellets for our stove. The ordering process was straightforward, communication was good, and the delivery arrived as agreed. The pellets were well packe... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
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Great value and product. No complaints there. An issue with the delivery company meant it was three days later than scheduled. Nobody's fault but bit annoying. I was asked to be honest....
Price and speed of delivery. Third time of ordering, and expect to use again each winter, main challenge is deciding whether to buy half or whole pallet. Converting wood burner to use a mix of coal... Se mer
Företaget har svarat
This was the first time I have ordered from Solid fuel Hub. They offer a great service, kept me updated with the order and have a pro active approach to customer service to resolve an issues. Will def... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Solid Fuel Hub is one the UK's leading suppliers of Smokeless Fuel, Firewood, Wood Pellets and Coal Bunkers. Fast Delivery across the UK . We are your one stop shop for smokeless fuel, house coal, logs and wood pellets at low prices. Our simple website and ordering system means you can shop quickly and easily to get fast, reliable, quality consistent solid fuel to your home. We deliver palletised solid fuel across the UK including the Highlands and Islands.
Kontaktuppgifter
Cheeklaw Centre, TD11 3EL, Duns, Storbritannien
- 0808 196 8713
- hello@solidfuelhub.co.uk
- solidfuelhub.co.uk
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great value and product
Great value and product. No complaints there.
An issue with the delivery company meant it was three days later than scheduled.
Nobody's fault but bit annoying.
I was asked to be honest....
Really good price and very quick…
Really good price and very quick delivery, will use again.
Solid Fuel are very easy to deal with…
Solid Fuel are very easy to deal with and always very helpful and reliable
very pleased with the service we received
Smooth ordering and delivery – looking forward to trying the pellets
We purchased a full pallet (150 bags) of wood pellets for our stove. The ordering process was straightforward, communication was good, and the delivery arrived as agreed. The pellets were well packed and the price was competitive.
We haven’t started using the pellets yet, so it’s too early to comment on their quality or performance. If they burn well and meet our expectations, we will definitely order from this company again.

Svar från Solid Fuel Hub
This was the first time I have ordered…
This was the first time I have ordered from Solid fuel Hub. They offer a great service, kept me updated with the order and have a pro active approach to customer service to resolve an issues. Will definitely purchasing my wood pellets from Solid Fuel Hub in future

Svar från Solid Fuel Hub
We ordered and we were supplied with a…
We ordered and we were supplied with a delivery date , they hit it to the hour which is important to us , can't fault their service or product.

Svar från Solid Fuel Hub
Poor customers service and delivery courier
Decent products and prices. However, I chose a specific delivery date and then it was delivered 3 days early while I was at work. Was unable to take calls from courier as was in meetings so they just left it on the road without approval leaving it susceptible to theft. When I contacted customer service the phone kept ringing out and then received an email saying it would be investigated and they contact me on the following Tuesday. 3 weeks later and 2 followup emails and I've had no response.
Excellent SERVICE above and beyond and…
Excellent SERVICE above and beyond and by the way the call is very very very very very good

Svar från Solid Fuel Hub
Good, quick delivery but poor quality product.
Delivery was very quick and easy. Unfortunately the oviods themselves are extremely dirty and produce a lot of very fine ash. They burn quickly. The ash pan has to be emptied after just 1 small fire.

Svar från Solid Fuel Hub
Quick delivery service
Quick delivery service. Delivery driver was very kind and brought it as near to my property as he could .

Svar från Solid Fuel Hub
Reliable with no fuss
Order taken and delivery made with no fuss at all. New delivery company used on my last two orders who were much better than the one used the first time. Fuel is good quality and I will be buying more.

Svar från Solid Fuel Hub
Solved carrier's problem!
Good price for trebles and ovoids, despite the hefty delivery charge. Carrier left part of order on lorry. Things can go wrong for every company, but you sorted the problem quickly and efficiently, so many thanks. First time I have used you, but will use you again.

Svar från Solid Fuel Hub
Delivered when they said it would be
Delivered when they said it would be.
Although if you're getting a pallet be prepared to lug coal off . Thankfully this was not a problem for us.

Svar från Solid Fuel Hub
Good price and good quality of coal
Good price and good quality of coal. This is our second order so far

Svar från Solid Fuel Hub
Great service
Advice given on what fuel I needed for multi fuel stove and 8 rads. Settled on super ovals. Not started using yet but delivery was great with very helpful driver.

Svar från Solid Fuel Hub
Unsuitable delivery
The fact that the delivery time was not told to me so l wasn't there to get the pallet where it needed to be .

Svar från Solid Fuel Hub
Great service let down by Palletways
Great service all went perfectly good price too! Will buy more.
Delivery firm NOT 'Solid Fuel Hub' was a day late delivering order!
This was out of the control of seller but was the falt of Palletways depot 165 .

Svar från Solid Fuel Hub
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