The order process went smoothly even after we changed our minds on the model we wanted. The staff at Solenco were very friendly and helpful assisting us to make the additional payment. The unit was di... Se mer
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Det här tycker kunderna
I was so impressed with the service I received from Kyle, he went out of his way to send pictures and give me information on the product I wanted. Item arrived in perfect condition and I will definite... Se mer
I bought the Solenco 5L Low Energy Dehumidifier for my husband after a particularly rainy season turned his office into something between a sauna and a swamp. It got so humid that even important doc... Se mer
I purchased the Arete 2 and have never been happier. Energy consumption is very low and it is easy to empty. Being a Smart device it has afforded the ability to pre-program a schedule and runs perfect... Se mer
Företagsinformation
Skrivet av företaget
Solenco is a leading provider of award-winning home air treatment solutions, dedicated to enhancing indoor air quality and promoting healthier living environments. Our extensive product range includes top-quality dehumidifiers, air purifiers, evaporative coolers, robot vacuum cleaners, and fans, all designed to meet the diverse needs of our customers in the UK and South Africa. At Solenco, we are committed to sustainability and energy efficiency. Our products are designed to be eco-friendly and cost-effective, providing value to our customers while minimizing environmental impact. We also offer free shipping throughout South Africa and have over 20 years of experience in the industry, ensuring reliable after-sales support. Experience the benefits of improved air quality and home comfort with Solenco's innovative solutions. Visit our website to explore our full range of products and find the perfect fit for your needs.
Kontaktuppgifter
Sydafrika
- solencostore.com
4,8
Utmärkt
586 omdömen
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Quick and so efficient 👌
6 juni 2025
Best "Getting started" experience of any appliance I've bought
The process went smoothly. The only thing that could have been better was an expected arrival date from the courier. I waited a few days without feedback for the delivery.
When it arrived, I was impressed. The instructions are very clear and the design simple and robust so that the units were very easy to unpack and get up and running. It was a breeze to link them to SmartLife. It's too soon to tell how big a difference they make, but so far, very good.
28 maj 2025
Svar från Solenco
Hi Stacy,
Thank you for your feedback and for bringing this to our attention. We’re sorry for any confusion or concern caused regarding the delivery of your order. We’re glad we could clarify the situation via email and that your order was safely delivered in a timely manner and signed for by your security guard.
If you have any further questions or need assistance, please don’t hesitate to reach out. Your experience matters to us and we appreciate the opportunity to resolve this for you.
Thank you for choosing us.
Kind regards,
Team Solenco
Personal Service - Port Elizabeth
Michiel's (PE) personal help on more than one occasion.
10 juni 2025
Easy to order and delivery was fast and…
Easy to order and delivery was fast and smooth. The heater itself is a superstar. Heats the area efficiently and quietly!
10 juni 2025
Seamless
The website is user-friendly and product descriptions are helpful. Easy to order and I was kept up to date re the delivery.
9 juni 2025
Waited about 3 years for a replacement filter
For about 3 years, I couldn't buy replacement filters, they were out of stock. You could ask them to let you know when they get stock, but nonone ever contacted me. By chance one day, I checked and they had stock, so I ordered. It's expensive. When I installed the new one, the machine still said that the filter was dirty.
26 maj 2025
Svar från Solenco
Thank you for your feedback, and we’re truly sorry to hear about your experience.
Firstly, we apologise for the inconvenience caused and for not getting back to you regarding stock availability. After reviewing our database, we couldn’t find any notification sign-ups linked to your email address, which is likely why you weren’t contacted. That said, we completely understand your frustration and sincerely regret the oversight.
We would also like to clarify that while there may have been periods of limited availability, we have not been out of stock for over three years as mentioned. Nonetheless, we appreciate your patience and understand how important reliable access to consumables is.
Regarding the cost of the filters, we do our best to keep pricing fair, but unfortunately, because these filters are imported, pricing is influenced by fluctuating international exchange rates. That said, we absolutely recognise the financial impact on our customers and, as a result, have introduced newer, more cost-effective units that provide better overall value. These include the Solenco 204 and Solenco 803 air purifiers. For customers looking to replace their CF8608, we recommend the Solenco 803, which offers a higher coverage area and improved performance at a more accessible price point.
Lastly, if your unit still shows that the filter is dirty after replacement, a filter reset is required to restart the countdown timer. You can find simple step-by-step instructions on how to do this in your user manual.
Thank you again for taking the time to share your experience- your input helps us improve and serve our customers better.
Warm regards,
The Solenco Team
Great product, let down by customer service.
Love the product. Aesthetics and functionality are great. Customer service sucks! Entered VAT number when purchasing and it did not appear in the final invoice. Emailed supplier and never got a response.
26 maj 2025
Svar från Solenco
Thank you for your review- we’re truly glad to hear you’re enjoying the product in terms of both aesthetics and performance.
We’re very sorry to hear about your experience with our customer service and the delay in getting back to you. After reviewing the timeline, we saw that your email came through after hours on the 26th of May. Unfortunately, it was unintentionally missed, and we sincerely apologise for that oversight.
We’ve now responded to your email and have asked our team member Hanlie to assist with your VAT invoice request as a priority. We completely understand how important prompt and accurate documentation is, especially for business purchases, and we’re working to ensure this doesn’t happen again.
Thank you again for your valuable feedback- it helps us improve our service, and we hope to serve you better next time.
Warm regards,
The Solenco Team
Delivery was super fast.
3 juni 2025
Thanks Solenco!
2 juni 2025
Humidifier purchase
We are very new to the product, it was a referral from a family member and so far so good, however its early days hence I did not do more stars as we are still learning about the features
3 juni 2025
The shopping experience to delivery was…
The shopping experience to delivery was smooth. The product is awesome and surpassed our expectations. Great build quality and features.
21 maj 2025
The correct product was supplied in…
The correct product was supplied in double quick time. Great service.
29 maj 2025
The online service and delivery was…
The online service and delivery was excellent. Thank you. I am enjoying my air purifier. It is working very well.
26 maj 2025
The product quality is exceptionally…
The product quality is exceptionally high. The speed with which I received my order was very fast.
23 maj 2025
Meaco Arete Two 12L dehumidifier
After coming across the Meaco range of dehumidifiers from YouTube I looked around for local South African suppliers and found Solenco online.
After seeing that our home humidities remained stubbornly high despite the change of season, I decided to purchase a Meaco Arete Two 12L dehumidifier from Solenco. It took less than a week from order to receipt of the machine, with status updates provided along the way.
It is very early still, but we have no condensation on our windows for the first time since moving to our new home, the air purity is noticeably better and electrical consumption is negligible. Hopefully it stays this way.
I am quite happy with Soleco's prompt handling of my order and have already recommended them.
23 maj 2025
Great purchasing experience
I have ordered twice from Solenco, their service and communication is excellent and the products ordered were exactly as expected.
I would not hesitate to purchase from them again.
6 maj 2025
Delivery was ahead of schedule
Delivery was ahead of schedule, found that to be amazing service.
The device is a little wonder, and in two days of running it, approximately 15 litres of moisture was removed from my apartment.
Also the personal acknowledgement from staff and management blew me away.
16 maj 2025
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