Logotyp för Solaspot
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Solaspot Omdömen 3

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TrustScore 3 av 5

3,0

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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Kontaktuppgifter

3,0

Medel

TrustScore 3 av 5

3 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 1 av 5 stjärnor

Avoid this company..

After waiting 7 weeks and 6 days to finally get my product, it arrived faulty. I have emailed and attempted to contact these people 4 TIMES. Not a single reply or apology. The plaque was $137 and feels like a cheaply made product. Vinyl has multiple bumps underneath all of the letters and numbers, cannot understand how that can happen when the plaque is completely smooth. My product was sitting at their warehouse for 7 WEEKS, already done and no one checked it? Numbers are unequally spaced as well as letters being crooked, numbers are too far down the sign which squished everything onto the plaque.
Next time, maybe check the work prior to sending it out and actually reply to complaints.

Edit:
As you can see, they will also reply to your complaints promising it has been promptly resolved, yet they will yet AGAIN miss half of your order and send an even worse plaque as a replacement. What an absolute joke!

9 april 2026
Omdöme utan inbjudan
Logotyp för Solaspot

Svar från Solaspot

Hi Elizabeth,

Thank you for your feedback, and I’m really sorry to hear about your experience.

I completely understand your frustration, especially after the wait, that’s certainly not the experience we aim to provide.

I would just like to clarify that we have been in contact via email and have already arranged a full replacement plaque for you, which has now been completed, carefully checked, and is being dispatched to you now.

Your missing BinGuard stickers have also been included.

All of our plaques are custom-made and assembled here in our Adelaide workshop, and while delays and issues are rare, when something doesn’t meet our standard, we take it seriously and act quickly to resolve it, as we have in this case.

We appreciate you bringing this to our attention and giving us the opportunity to make it right. I’m confident your replacement will reflect the quality we stand behind.

If there’s anything further you need, please don’t hesitate to reach out directly.

Kind regards,
Damon
SolaSpot

Update:

We have since provided a full replacement plaque in good faith.
As the customer has advised they are still not satisfied, we have now offered a full refund upon return of the items, along with a prepaid return label to make the process as simple as possible.

We are committed to resolving this matter promptly once the return has been completed.

Betygsatt 3 av 5 stjärnor

The product looks pretty good whoever

The product looks pretty good. the front piece that gets the lazer cut is just hard plastic. but the wait time is long!!!!!!!!!!!!!, they will drip feed you emails telling you it on the product line, its being prepared,its looking great and it goes on and on,etc etc. would i order again yes but would prefer if there were more realistic about the wait time . ordered 26th Jan received 18th March.

18 mars 2026
Omdöme utan inbjudan
Logotyp för Solaspot

Svar från Solaspot

Hi Seamus,

Thank you for your honest feedback, I really appreciate you taking the time to share your experience.

I’m glad to hear you’re happy with how the product turned out, that’s exactly what we aim for with every order.

You’re absolutely right regarding the wait time, and I take that feedback on board. As each plaque is custom-made and assembled here in our Adelaide workshop, production can take longer during busy periods, and we’re currently working on improving how clearly we communicate those timelines upfront.

That said, I appreciate your patience, and it means a lot to hear that you’d still consider ordering again.

If there’s ever anything I can assist with in the future, please don’t hesitate to reach out.

Kind regards,
Damon
SolaSpot

Betygsatt 2 av 5 stjärnor

Takes Way Too Long To Arrive

Ordered and paid for a house ‘plaque’ with solar lights and engraved number and street name. Looked nice.

We ordered on 27 Dec 2025.

It is now Feb 3 2026 and, as of today, still no sign of our purchase.

The guys behind us have built half a new house in that time!

On time? Trustworthy? Reliable? I’ll let you decide.

If the order eventually arrives I’ll review it and adjust my comments accordingly.

After a lo—ng time the item arrived. Works and looks as it should, eventually.
Consequently, I’ve moved from 1 to 2 stars. 🌟

Will I order again? Nah.

NUNC VIVAMUS

3 februari 2026
Omdöme utan inbjudan
Logotyp för Solaspot

Svar från Solaspot

Hi Nunc,

Thank you for your feedback, I appreciate you taking the time to share your experience.

I’m glad to hear that the plaque arrived and that it looks and works as it should, that’s always our goal with every order.

I completely understand your frustration around the wait time. As each plaque is custom-made and assembled here in our Adelaide workshop, production times can extend during busy periods, and it’s clear we could have communicated that more accurately in your case.

That’s something we’ve since taken on board and improved, particularly around setting clearer expectations earlier in the process.

I appreciate your patience in the end, and your feedback has been genuinely valuable in helping us improve.

If there’s anything further I can assist you with, please feel free to reach out.

Kind regards,
Damon
SolaSpot

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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