I recently had an issue with a furniture item arriving damaged, which is always a stressful situation. However, the team at Soho Home handled everything flawlessly and resolved the issue without any... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I had a poor experience with Soho Home. We waited for the rug we wanted to come back into stock. Ordered when it did and fixed the delivery date. Received a slot from the courier - which we needed t... Se mer
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The Previous PM on a project I inherited missed claiming a damaged product, he documented on our end but never sent the claim. The Soho team was so amazing in honoring their commitment to quality they... Se mer
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There was an issue with the delivery of an item from my order. It has arrived broken. I spoke to Gabrielle from customer service about it who was very understanding and helpful on the phone. Once I... Se mer
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Företagsinformation
Skrivet av företaget
Soho Home is a modern interiors brand designed for relaxed, sociable living. With more than 25 years of design heritage, the range was created to mirror the look and feel of our Soho Houses around the world.
Kontaktuppgifter
Dean Street 72-74, W1D 3SG, London, Storbritannien
- support@sohohome.com
- sohohome.com
Ingen inbjudningshistorik registrerad
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Har besvarat 100 % av sina negativa omdömen
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An Exceptional Interior Design Experience – Thanks to Gamze from Soho Home
I recently worked with Gamze from Soho Home to design and furnish my apartment in Berlin, and the experience has been nothing short of outstanding.
Gamze has a remarkable eye for balance, materials and atmosphere, and she managed to seamlessly combine the signature Soho Home aesthetic with my own taste and long-term vision. The result is a space that feels refined, harmonious and beautifully curated – truly a reflection of who I am.
What truly sets her apart is her ability to understand not just what looks good, but what feels right. She now also advises me on pieces beyond this project, and every suggestion she makes aligns perfectly with the style we’ve developed together.
I will absolutely continue working with her on future projects.
If you value thoughtful design, a cohesive home atmosphere and a designer who genuinely listens and elevates your ideas, I cannot recommend Gamze from Soho Home highly enough.
Five stars without hesitation.

Svar från Soho Home
Adnan was really helpful when I needed…
Adnan was really helpful when I needed two separate orders combined: made the whole thing a breeze! The customer service from Soho Home is always excellent.

Svar från Soho Home
I love all the products I’ve received
I love all the products I’ve received, and had an especially great experience with Gamze who helped me to source the perfect pieces for my home. Would definitely recommend the interior design service with Gamze!

Svar från Soho Home
Sophie was excellent
Sophie was excellent - efficient and helpful. I’m very grateful - thank you

Svar från Soho Home
Fantastic design facility & quality products …
We have used Soho Home on two occasions to assist in designing the interior of our properties. Gamze has been outstanding on both occasions, never pushing products, but giving honest advice & providing design plans that we have been “over the moon” with. For anyone considering a home makeover, I would highly recommend Soho Home, as the quality of the products are excellent & I would definitely recommend booking Gamze to style your interior.

Svar från Soho Home
Daisy was exceptionally helpful!
We had ordered a nightstand that came with a different set of handles than what was advertised. Our support rep, Daisy was on top it. She was in constant touch with us, keeping us in the loop at every step of the process. Our new handles were finally delivered and we are delighted with how it turned out. Daisy is truly the best and we are such happy customers - N & P

Svar från Soho Home
I just spoke to Jill N on chat and she…
I just spoke to Jill N on chat and she couldn’t have been more helpful with my enquiry. I’ve ordered from soho home numerous times and they are always brilliant

Svar från Soho Home
Excellent service
Sophie has been very helpful and effective sorting a situation with a recent delivery where the delivery staff did not unbox a large mirror. She sorted everything on a timely manner (case 03184193) and has been super cooperative on many occasions with different deliveries.

Svar från Soho Home
I had a wonderful experience with Soho…
I had a wonderful experience with Soho Home support. One of my glasses arrived broken and the team responded extremely quickly and professionally. Laura was very helpful, kind and resolved the issue immediately by arranging a replacement set.
Amazing customer service – thank you so much! Highly recommended.
— Diana

Svar från Soho Home
Fantastic and efficient service!
Jill N, is so helpful!
Great service, solved my query instantly.
Definitely recommend!

Svar från Soho Home
Soho Home Chloe
I had a member's benefit enquiry that was very quickly resolved and managed with Chloe. Strong communication, quick to respond and resolved my enquiry to full satisfaction. Super happy with her support.

Svar från Soho Home
I had an expired Cowshed spa voucher…
I had an expired Cowshed spa voucher due to a difficult year, and Laura from Soho Home was incredibly kind and understanding. She extended my voucher without hesitation and showed real empathy in her communication. Outstanding customer service — thoughtful, professional, and supportive. Highly recommend!

Svar från Soho Home
One of the bowls I ordered arrived…
One of the bowls I ordered arrived broken. I used the Live Chat and spoke to Jill who did a brilliant job helping me and making the process to report the damaged bowl really frictionless. Thank you Jill for your help today. I really appreciate your support.

Svar från Soho Home
one item was missing
I ordered three items. I found that one item was missing. I contacted the support team. And one of support team Linda cared about me. She figured out the issue by straight away. I’m appreciate it.
Great service and Thank you.

Svar från Soho Home
Adnan dealt with an issue regarding…
Adnan dealt with an issue regarding dinner plates swiftly and was very attentive and supportive.

Svar från Soho Home
Great experience with Soho Home
Great experience with Soho Home. Fabulous products but received damaged from Courier but were instantly replaced by Laura in Soho Support who provided excellent customer service throughout. Very grateful to her and highly recommend.

Svar från Soho Home
Great Customer Service
Chloe was really helpful in finding a solution for a faulty item. She was efficient and very reactive to the situation. Thank you!

Svar från Soho Home
Dealing with an Issue - Soho Home
Hi, my wife and I bought a house full of furniture from Soho Home which is all excellent quality. We had one issue with a sofa that became defective after 14 months with a metal rod working it's way out through a side wall. The manner by which thus was dealt with initially was very poor and I had to remind Soho Home on a number of occasions that it needed to be sorted. For what ever reasons - probably staff leaving - the issue was not being resolved. However, after another prompt, a young woman called Jill took control, arranged a replacement and a refund of the delta between the original and replacement sofa costs and with good grace completely sorted the issue. We now have a beautiful sofa in place at home. It may have took a little work n our part to get this result but it should be said that Soho Home and Jill in particular came through for us when called upon.

Svar från Soho Home
Great experience as always and Erin was…
Great experience as always and Erin was incredibly helpful.

Svar från Soho Home
Great customer service
Great customer service. Swift response via email and solved my issue instantly.

Svar från Soho Home
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