Just wanted to call out Kate at the Peterborough store where we have just been and ordered our new sofas. She was brilliant, so welcoming not pushy and just all round friendly and helpful. Made us all... Se mer
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Plats
Byt platsUnit C, Boulevard Retail Park, Ste 104, PE1 2HS Peterborough, GB
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Det här tycker kunderna
Jamie from the Peterborough branch approached us when we entered the store just to let us know his here if we need help. No pushy sales pitch just a genuine hello! That made me feel at ease that i cou... Se mer
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We came into the store in Peterborough and fell in love with the Beaumont sofa. The colour was perfect and the one in the store was just what we were looking for. We left to have a think about it and... Se mer
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The whole process was over the phone and lady was so nice and so helpful,couldn't have asked for a better customer service
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Företagsinformation
- Soffbutik
- också i
- Butik med möbelklädsel
- Butik med vardagsrumsmöbler
- Heminredningsaffär
- Möbelaccessoarer
- Möbelaffär
Skrivet av företaget
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktuppgifter
Unit C, Boulevard Retail Park, Ste 104, PE1 2HS, Peterborough, Storbritannien
4,8
Utmärkt
2 tn omdömen
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The whole process was over the phone…
The whole process was over the phone and lady was so nice and so helpful,couldn't have asked for a better customer service
17 september 2026
Svar från Sofology - Peterborough
Thanks for this fabulous review. We appreciate you sharing it with others!
Kate at Peterborough store was really helpful
Just wanted to call out Kate at the Peterborough store where we have just been and ordered our new sofas. She was brilliant, so welcoming not pushy and just all round friendly and helpful. Made us all a drink my children included and didn’t feel rushed or pressured. They enjoyed the biscuits too! Really pleased we chose to go into store and order rather than doing online. Thanks Kate you were fab
27 september 2026
Omdöme utan inbjudan
Svar från Sofology - Peterborough
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Fam and Sai you are the real queens of sofology…
We came into the store in Peterborough and fell in love with the Beaumont sofa. The colour was perfect and the one in the store was just what we were looking for. We left to have a think about it and waking up the next morning I couldn’t think of anything else. But with the sofa being out of our budget I decided to call the store and see if they would sell me the display. I spoke with Fam and Sai who were amazing and were able to find me an ex-display in another store which was in perfect condition. They went above and beyond to find me the perfect sofa which gave me the best customer service. I popped back into store and they were amazing, warm and friendly and took lots for photos for me and showed me the photos from the sofa I was purchasing. I would definitely recommend this store and would recommend Fam and Sai.
19 september 2026
Svar från Sofology - Peterborough
Thanks for this fabulous review. We appreciate you sharing it with others!
Svar från Sofology - Peterborough
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Svar från Sofology - Peterborough
Thank you for sharing your experience Mr Reeve.
Ex display purchase.
Like. Service in store.
Dislike. length of time I have to wait for delivery for an ex display item.
Dislike. Charge for delivery when I could collect myself.
8 september 2026
Svar från Sofology - Peterborough
Hi Jane, thanks for your review. We're sorry you're unhappy with a couple of aspects of the order, we always try to get ex display sofas to customers as soon as possible. If you need any assistance please let us know.
This whole experience has been…
This whole experience has been horrible. Firstly with the order problems and then on delivery of foot stall was damaged so bad I couldn’t except delivery. I’m now dreading what my actual sofa and chair condition is going to be in, when it actually arrives. At this present time, I would definitely not order from you again or recommend anyone ordering from you.
4 september 2026
Svar från Sofology - Peterborough
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Peterborough Branch…
Jamie from the Peterborough branch approached us when we entered the store just to let us know his here if we need help. No pushy sales pitch just a genuine hello! That made me feel at ease that i could look around without feeling pressured! Once I had found a few I liked Jamie was on hand to help his knowledge of things even down to the material his recommendations really helped. I would have no.problem going back or recommending people Sofology. Thanks Jamie for all your help really was appreciated.
2 september 2026
Svar från Sofology - Peterborough
Hi there, thank you for your review. Another great review for Jamie, we will make sure to pass this on! Have a nice day.
Patient, knowledgeable and excellent.
The sales assistant was very knowledgeable and there were no pressure in choosing nor were we under any impression we must purchase or make a decision. We were given time and support when required, with all the relevant information to allow us to make an informed decision. There were also many options to choose from, to be honest, the only thing missing was a cup of tea or coffee. Excellent service.
22 augusti 2026
Svar från Sofology - Peterborough
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this! We will certainly pass the feedback along about the tea/coffee!
Very helpful staff in shop
Very helpful staff in shop, Customer Service was helpful, now waiting for delivery in 12 weeks
23 augusti 2026
Svar från Sofology - Peterborough
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
James was amazing
James was amazing, he was attentive and professional. At no time did we feel under pressure, which is unusal whilst sofa shopping.
A big thank you James we can not wait to get our new sofa
16 augusti 2026
Svar från Sofology - Peterborough
This is a great review, thank you for taking the time to share your experience.
Svar från Sofology - Peterborough
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Would not recommend sofology had 2…
Would not recommend sofology had 2 settees delivered 2 weeks and the delivery drivers damage my front door and internal door reported this 30 to 45 mins after delivery. Asked for a manager from sofology to come out was told managers dont inspect. Now Having to prove that the delivery drivers did the damage. Lucky I have got cctv camera. Customers service poor. Would not recommend or buy from sofology again.
20 augusti 2026
Omdöme utan inbjudan
Svar från Sofology - Peterborough
Thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.
Svar från Sofology - Peterborough
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
GOOD QUALITY Furniture
The staff were warm, welcoming and very helpful.
We described what we were looking for and Sai took us straight to the sofas that were in that range, she was very knowledgeable about the sofas. We enjoy the visit and bought the sofa and armchairs we wanted. Very happy with the service we received.
1 augusti 2026
Svar från Sofology - Peterborough
Hi there, thank you for your review. Another great review for Sai, we will make sure to pass this on! Have a nice day.
Svar från Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
great experience with Jamie at pboro sofology
We had a great experience with Jamie at Sofology Peterborough. He was friendly, professional, and really helpful throughout our sofa purchase. Jamie took the time to understand what we were looking for, offered great advice without any pressure, and made the whole process easy and enjoyable. We really appreciated his excellent customer service - highly recommend a visit to the store. Great choice and large airy showroom. Worth a visit!
5 augusti 2026
Omdöme utan inbjudan
Svar från Sofology - Peterborough
Hi there, thank you for your review. Another great review for Jamie, we will make sure to pass this on! Have a nice day.
Quick professional assistance without…
Quick professional assistance without the shenanigans. I dont usually give reviews however, I was pleasantly surprised by the staff and service.
28 juli 2026
Svar från Sofology - Peterborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
I'm disable i got outstanding customer…
I'm disable i got outstanding customer service from the sale assistant.From the
Start to the end of my journey.
27 juli 2026
Svar från Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Svar från Sofology - Peterborough
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
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