It was an older salesman that we spoke to, and when we originally came in he wasn’t trying to rush a sale. Came back on the following Tuesday and was so helpful, was discussing my wedding , buying a h... Se mer
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Plats
Byt platsJunction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When I first visited the Birstall store I didn’t feel any pressure, just assistance whenever I needed it. Lots of advice given for my style shape of living room. When I eventually decided on my purcha... Se mer
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My wife and I visited Sofology recently. Haleema helped us, she was brilliant she helped us chose our latest sofa set. Haleema had a vast amount of product knowledge and understood our needs. Sofology... Se mer
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Great service from Joe at Sofology at Birstall. No pushy sales pitch just good honest advice from someone who clearly knew what he was talking about. He understood exactly what we were looking for an... Se mer
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Företagsinformation
- Soffbutik
- Möbelaccessoarer
- Möbelaffär
- Heminredningsaffär
- Butik med vardagsrumsmöbler
- Butik med möbelklädsel
Skrivet av företaget
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktuppgifter
Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, Storbritannien
4,9
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
No zealous sales people. Just very helpful when needed
Allowed to wander around without being pestered. Helpful advice offered if required. When needed help was efficient and knowledgeable
11 april 2026
Svar från Sofology - Leeds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Wonderful customer service.
The sales person,Scott, took his time to explain the details of the product we were buying. Excellent customer service. A pleasant gentleman.
14 april 2026
Svar från Sofology - Leeds
Hi there, thank you for your review. Another great review for Scott, we will make sure to pass this on! Have a nice day.
Positive sales experience, disappointing delivery times.
The sales experience was very positive. The only negative is having to wait so long for my ex-display sofa to be delivered (6-8 weeks). That seems unreasonable.
10 april 2026
Svar från Sofology - Leeds
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Svar från Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent service
11 april 2026
Svar från Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great choice of furniture
Great choice of furniture, sales staff very helpful and not pushy,everything went smooth would recommend to anyone
4 april 2026
Svar från Sofology - Leeds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Positive in store experience with Hugo…
Positive in store experience with Hugo in Sofology at Birstall Retail Park. He was really helpful, friendly and professional, but not pushy!
He took time with me to double check all my measurements were correct and he explained everything relating to the order clearly and in detail. Thank you!
4 april 2026
Svar från Sofology - Leeds
What an amazing review, thank you so much for taking the time to write this 😊
Very good customer service
Very good customer service. Martyn was very helpful. The way in which he gave us advice and showed us the sofas we wanted felt very comfortable.
29 mars 2026
Svar från Sofology - Leeds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Took the time to understand our sofa needs
Good understanding of the sofas, polite and not pushy.
25 mars 2026
When we went to look at a sofa we…
When we went to look at a sofa we weren't bombarded with sale reps trying to sell us them, when we had found one we liked we had a good sales man help us order it and gave us some discount on the delivery cost. Overall a very good experience with ordering
28 mars 2026
Svar från Sofology - Leeds
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent customer service at the Leeds…
Excellent customer service at the Leeds Branch . Scott helped us on multiple visits to get the exact sofa and chairs for our needs. His friendly approach and knowledge was a breath of fresh air. A Credit to the company and the Leeds team .
29 mars 2026
Omdöme utan inbjudan
Svar från Sofology - Leeds
Hi there, thank you for your review. Another great review for Scott, we will make sure to pass this on! Have a nice day.
Great buying experience
Jo listened to our questions and was knowledgeable but also left us to look and make our decisions independently without us feeling pushed into anything.
21 mars 2026
Svar från Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
Poor response
Poor response
I asked for an appointment with the director apparently he doesn't speak to customers
Totally waste of time
Declined to exchange or refund
Did offer independent inspection
I am dealing with terminal cancer
Not really helpful the reply is just standard mess around they really do not care about customers with issues
22 mars 2026
Omdöme utan inbjudan
Svar från Sofology - Leeds
Hi there,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and would love the chance to make it right. If you'd like to discuss this further, please feel free to email us at social.media.complaints@sofology.co.uk with your order details.
Excellent service
Excellent service . Jessica was super helpful and very knowledgeable.
21 mars 2026
Svar från Sofology - Leeds
Hi there, thank you for your review. Another great review for Jessica, we will make sure to pass this on! Have a nice day.
Had a lovely experience when buying a…
Had a lovely experience when buying a sofa and a chair. No one pressured you as soon as you walk through the door. Jess who was dealing with us was really helpful answering our question and processing the sale for us, she made the whole process very easy and stress free! Thank you!
21 mars 2026
Svar från Sofology - Leeds
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Great experience
The sales reps were all polite, professional and not trying to force a sale but actually help us get the right sofa for us.
Special shout out to Ade, the sales rep that helped us, he was brilliant, friendly and knowledgeable and made the experience much easier.
21 mars 2026
Svar från Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ade. Have a great day 😊
Great sofas, great staff !!
Great sofas .. and really helpful staff. Joe in the Leeds Birstall shop was great. He kept me updated on a sofa I was looking to purchase and guided me through the online order process by adding all my items into a basket for an easy check out. It was simple to process online .. not complicated at all, brilliant service and I’ve got a gorgeous sofa ordered. Very happy. Thanks Joe :)
20 mars 2026
Svar från Sofology - Leeds
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
The relaxed no pressure atomsphere at…
The relaxed no pressure atomsphere at Birstall is lovely & Jalena who talked me through everything was amazing !!!
18 mars 2026
Svar från Sofology - Leeds
Thank you for awarding us 5 stars Lynne!
Scott was very helpful explained all…
Scott was very helpful explained all about the sofa. I was buying would recommend visiting.
18 mars 2026
Svar från Sofology - Leeds
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Svar från Sofology - Leeds
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
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