My experience with Sofology has been pleasant and I would use them again. Everything was clear to understand, there was no pressure during the sales process and the couch and chair I have purchased ar... Se mer
Plats
Byt platsJunction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB
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Det här tycker kunderna
The member of staff that we bought the sofa & chair from was very knowledgeable, friendly and non-pushy. An all-round comfortable sales experience.
Semipe Adetunji made our experience great, he went overboard by using Ai to help us visualize the combination of sofas that best works for us. He was very patient and professional. We ended up leavi... Se mer
Företaget har svarat
The sales person, Ade, was really helpful and went above and beyond to ensure we got the full set of sofas we wanted. Even though they weren’t at his current store, he found other stores that had them... Se mer
Företaget har svarat
Företagsinformation
- Soffbutik
- också i
- Butik med möbelklädsel
- Butik med vardagsrumsmöbler
- Heminredningsaffär
- Möbelaccessoarer
- Möbelaffär
Skrivet av företaget
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Kontaktuppgifter
Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, Storbritannien
4,8
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Our 2nd visit to the store
Our 2nd visit to the store, to confirm our choice of sofa. Zak was very helpful & courteous & answered our questions. We weren’t rushed, we are able to sit & test the sofa we had chosen. Great experience!
17 augusti 2026
Svar från Sofology - Leeds
Hello, thank you so much for your review. We are so happy to hear this!
Svar från Sofology - Leeds
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Mixed experience
The sales process was very good, we were dealt with by a lovely lady (Haleena). The problems came after the sale went through. We opted to purchase via finance so we paid an £200 deposit and was told I would receive an email requesting further information. I heard nothing for 3 days and then an email came through stating my finance had been declined. I called Sofology a couple of days later to see when my deposit would be returned as the finance had been declined, the man on the phone seemed confused but stated the deposit would be refunded within 2-5 days. He then called me back shortly after to say the finance had not been declined, the company just needed further information (email received CLEARLY stated it had been declined) and that I would receive another email in the next 2 minutes. Another few hours later I had still not received anything so a called the store again. Finally I got an email requesting proof of address, once this was sent my finance was immediately accepted and the order went through. Luckily I hadn’t gone and bought another sofa elsewhere after being informed my finance application wasn’t successful and I wonder what would have actually happened had I not called them to request my deposit refund.
21 augusti 2026
Svar från Sofology - Leeds
We’re sorry for the confusion caused during the finance application, particularly around the conflicting emails and the delay in receiving the correct information. We completely understand how frustrating this must have been Sofology acts as a credit broker rather than the lender, so finance applications and any referrals for further information are at the lender’s discretion. We’re pleased the additional information was provided and your finance was subsequently approved, but we appreciate the communication could have been clearer throughout.
Lovely staff
The store was well presented and staff were nearby to help but not over-powering.
When I asked for some advice, Taj was really helpful and professional throughout the whole process. There was no pressure at all and he was patient whilst I went back and forth between choices.
What I thought would be stressful actually ended up a lovely experience! I can’t wait for my new sofa- thank you!
15 augusti 2026
Svar från Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Taj. Have a great day 😊
Great staff at birstall store
Very helpful and polite would definitely shop there again and recommend to others
10 augusti 2026
Svar från Sofology - Leeds
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Svar från Sofology - Leeds
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Haleema who served us was extremely…
Haleema who served us was extremely helpful and made us feel welcome and comfortable, and answered any questions we had. We look forward to our delivery
7 augusti 2026
Svar från Sofology - Leeds
Hi there, thank you for your review. Another great review for Haleema, we will make sure to pass this on! Have a nice day.
Excellent service - excited for delivery
We were left to explore the store and take our time. Only when the assistant could see that we were settled and chatting and clearly ready to discuss our purchase did they approach.
We weren't rushed. We were asked about how we'd use the sofa, our lifestyle, what we wanted from the sofa, advised on how to care for the sofa, why we wanted to replace our existing sofas. He wanted to make sure we were getting the right sofa for our needs.
14 augusti 2026
Svar från Sofology - Leeds
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Amazing Service From Jess
Been in today to look at some sofas. To be greeted by lovely lady called Jess. Who helped us pick a sofa i loved. Jess was very professional. Not pushy and not to much in your face. Felt really comfortable talking with her very friendly and such a nice person to speak too. Walked out after purchasing a sofa today very happy. Thankyou jess for you help much appreciated Athena :)
20 augusti 2026
Omdöme utan inbjudan
Svar från Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Jess. Have a great day 😊
The store manager served us
The store manager served us, Taj, I believe his name was. What a helpful, pleasant, courteous young man he was, you are extremely lucky to have him as an employee. He answered all of our questions, was very patient as we 'uummed and ahed' over choice of fabric and colours. There was no pressure from him to buy which put us at ease. Something that I thought was going to be a stressful experience was turned into an enjoyable one thanks to him.
13 augusti 2026
Svar från Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Taj. Have a great day 😊
Happy with purchase and service from…
Happy with purchase and service from Sofology. Helpful sales advisor
11 augusti 2026
Svar från Sofology - Leeds
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Excellent customer service
2 augusti 2026
Svar från Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
Svar från Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
The service we had from your sales lady…
The service we had from your sales lady was excellent. Very knowledgable and not pushy at all
30 juli 2026
Svar från Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
Staff lovely but now waiting delivery
Iv'e only placed an order so nothing much to review YET.
In store sales assistant was great to deal with and very helpful.
26 juli 2026
Svar från Sofology - Leeds
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
We we’re well looked after in store and…
We we’re well looked after in store and helped to find the perfect sofa set
26 juli 2026
Svar från Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The sales assistant
The sales assistant, Aleema, was extremely helpful, polite and friendly.
27 juli 2026
Svar från Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Aleema. Have a great day 😊
Could this recliner be more sublimer.
We had already seen the sofa in another branch so we went to look again and decide whether we took the plunge.
The salesman was patient, attentive and knowledgeable. There was no pressure, which is invariably a negative.
We are looking forward to our new recliner in the coming weeks.
26 juli 2026
Svar från Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Raj was a lovely salesman who gave lots…
Raj was a lovely salesman who gave lots of information on all the sofas we looked at
21 juli 2026
Svar från Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Raj. Have a great day 😊
Svar från Sofology - Leeds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
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