Sofology - Leeds Omdömen 3 648

Terrible service and place . Sales people con you into buying. They don’t tell you that every sofa is no cancellation and once you sign your tied into buying it. They send you an email and say you can change the sofa but they charge another 25% on top of the original price plus the sofa you want to change too. So be warned do not buy from this company

Very poor experience. Salesman told us ( we are pensioners) that corner sofa suite and a separate 2 seater recliner would fit in our new sitting room ( we haven’t moved there yet). We gave him the measurements and he said all would be fine. After 4 days our son told us not only it wouldn’t fit but the recliner systems would clash. Sofology changed the 2 seater to a 1 seater but charged us £500, for the change. After only 4 days.! The sofa hadn’t even been started yet as we’d asked it not to be done until at least 1 July from a 5th May order. Sofology should retrain their staff.

Jo was great!! Very patient and very helpful.

Great experience with Sofology so far. Staff was really friendly, helpful and knowledgeable without being pushy, and the ordering process was smooth and easy. Looking forward to receiving the sofa.

Great with the kids trying all to recliners, great selection and good showroom.

Staff were great. Thank you.

Bought a sofa, staff very helpful and not pushy.

Staff helpfull and very wellcomeing joe went over the top to be help full ever comforting as just lost dauther and still asked about her

We got a couple of sofa from yourself and the salesman whi all deal with his brilliant 10out 10

Didn't really want to go into sociology as not heard good comments. But it was a very good experience.
Saj helped my mum whose was in a wheelchair showed her what she had asked for. Helped her into the chair. Was very knowledgeable regarding the products. Set everything up as we had to go home and remeasure the space. The overall experience was good.
Saj went out of his way to make my mum feel special.

Nice experience butt not coming email my Oder date

My wife and I visited Sofology recently. Haleema helped us, she was brilliant she helped us chose our latest sofa set. Haleema had a vast amount of product knowledge and understood our needs. Sofology is first stop for sofas. We previously had ab excellent experience and the sofa quality was 10/10. I would definitely recommend.

great staff and great service

Our advisor was brilliant. Helpful, knowledgeable and made our decision process painless.

Jess delivered excellent customer service and she patiently talked through all my options for the size of my room. She was professional, friendly and knowledgeable. I am so pleased with my purchase and cannot wait to receive.

Highly recommend

My 1st visit to Sofology was an excellent experience. I was given help to choose the best sofa etc for myself and I’m looking forward very much to receiving my new sofa and chair. Highly recommend the service I received.

Merv at birstall store was absolutely brilliant - really patient and went through things with us in detail.
Would definitely recommend purchasing from this store. Customer service was absolutely brilliant

Mervin was great, really laid back, approachable and informative

Allowed to wander around without being pestered. Helpful advice offered if required. When needed help was efficient and knowledgeable