Snüz Omdömen 

Demi from the team was so helpful with my email request, we love our cloud and would definitely recommend both this product and the customer service of the team!!🙌🏽

Demi from customer service was so helpful! She helped solve my problem fast and easy.

Ordered a moses basket on a Wednesday with Next Day Delivery just to be told on the Friday by customer service that it has been delayed to the following Monday and "there's nothing they can do".

The quality of the products for the most part is pretty good, and the customer service is also good. However, as a company that prides itself on products that have longevity in mind - I quote their website 'clever and innovative features designed to grow with your child from birth right up until their early years,' which also implies associated sustainability credentials...this is not entirely true.

I already have a snuzkot, which has gone from being a cot to a bed for my toddler, and for which I also plan to buy the extension kit and extra piece of mattress when she gets older. Now I that I also have another child who is 6months old and ready to go into a cot, I was planning on buying the same product again, although I just need the parts to make a toddler bed, as I already have the rails and high sides from my toddler's bed when hers was a cot.

After having spoken to customer services, at present I am due to save myself only £9 by buying the parts separately to make just the toddler bed. When there is a promotion for the Snuzkot, it is likely that it will actually be more expensive for me to purchase the parts I need, rather than a completely new SnuzKot, which in turn 1 year down the line will result in not one, but two sets of rails and sides that will not be used again.

Surely if the company prides itself that much on designing their products with adaptability and longevity in mind, they should also be looking at how families develop, and how the products will be used in these circumstances?

Products are of great quality. I have ordered snuzpod4 bedside crib complete bundle. From packaging to manuals and tools, everything is so organized. Excellent customer service! I had a problem with my snuzcloud, so I had to email them. And within minutes they replied saying the replacement is being processed and will be on the next day delivery. I’m amazed!

Upon assembly of the Snuzbaskit stand, it was clear a defective item had been dispatched. Due to a crucial built-in metal part within the stand's frame missing, this left us in a position where the Snuzbaskit is unusable, as stand is not able to be erected. The stand was evidently not Quality Assurance checked due to missing built-in part, and a very striking and sizable green line ruining the appearance of the stand.

Customer Service promised next day delivery of replacement parts that could be used to rectify the situation, however this delivery failed to occur and emails have since been ignored.

I had stressed many times that I am heavily pregnant with baby due absolutely any day, and will therefore not have anywhere to sleep due to the unusable order. Additionally,
I voiced that I cannot be inconvenienced waiting around for all day deliveries, when I have important antenatal commitments. A great deal of undue stress and inconvenience has been caused, totally unnecessary to my health and wellbeing that is failing to be catered to and respected by Snuz.

Urgent remedy of the failed delivery is still required along with recompense for faulty goods, undue stress and upset, total inconvenience, continued chasing and complete lack of action.

Baby arriving any day at all has nowhere to sleep as a result of Snuz' failings.

Please do not ask me contact yourselves via telephone or email to resolve, I have already reached out via email on more than one occassion and I am being ignored, hence I am not prepared to call. Simply have this urgent matter resolved today 17.10.24 as a heavily pregnant woman mustn't be expected to sacrifice precious time and energy.

Excellent customer service, issue resolved quickly with friendly staff.

Most companies can only dream of operating the standards and quality provided by Demi and her remarkable team at the Snüz company.
I recently experienced first hand how this gem of a company are able to offer their magnificent product portfolio whilst simultaneously delivering a truly 5* customer service experience that goes beyond anything I’ve encountered. A spectacular experience from start to finish. Thank you Snüz team!

Exceptional service and good quality products.

I cannot recommend Demi from snuzpod enough. There was a problem with my delivery and it was sorted out and replaced in no time!

Demi was very helpful and sorted my query quickly, thank you!

Purchased a snuz pod 4 as we were under the impression it was a next to me crib. It looks lovely and functions well as a stand alone cot, however the lip cannot be removed and means baby always needs to be lifted in and out, and you cannot feed baby to sleep while they are lying down in it. This encourages bed sharing if baby can’t tolerate transfers to cot (this is a lot of babies) which is a lot more dangerous than a next 2 me. Completely defeats the purpose, this functions as essentially a fancy Moses basket so is a waste of money. The pod fits poorly on the base also and is a little slanted.

I recently had an issue with a product I received from Snuz, but their customer service went above and beyond to make it right. From the moment I reached out, Demi, the customer service assistant, was incredibly polite, helpful, and focused on ensuring I was completely satisfied. Demi listened to my concerns and went the extra mile to resolve the issue quickly and efficiently, keeping me updated throughout the entire process.

I couldn’t be happier with the outcome, and it’s clear that Snuz not only offers high-quality baby furniture but also exceptional customer care. A special thank you to Demi for her professionalism and kindness—I really appreciated all your help! I highly recommend Snuz to anyone looking for great products and outstanding service. Grateful for all the help especially since having a baby 3 weeks earlier than due date.

Really disappointing customer service experience with the brand. Our inherited Snuzpod4 came with a damaged U panel. We were very happy to be able to order a replacement part which took a long time to arrive. When it did arrive, the box was battered and the item inside was of a different colour. The team claim it's the same 'natural' shade and that variations are normal. However, this is not a difference in shade but a completely different colour that was delivered to us.

Excellent customer service and swift delivery of a missing part. The Snuz basket and stand are quality products and they look beautiful.

Amazing customer service.

Demi was amazing from start to finish helping answer our all our queries and also sourcing a spare part we desperately needed for our cot. She went above and beyond and we are very grateful! Thank you :)

Order placed on 20 July 2024 with payment taken the same day, promising free next day delivery. Still no goods received by 29 July with baby due next week! Called the phone number just now to be informed there would be a 2 minute wait on hold but after 10 minutes they stated no operators available and cut me off!!!!! No product and poor customer service/experience = 1 star performance

Really great customer service! Excellent communication from Demi who helped to resolve an issue we had with a faulty part and arrange a replacement. Thank you!