Snüz Omdömen 

Great customer service. We received the snuz studio as a gift and it was from a different supplier not bought directly from Snuz but they replaced the faulty part with no questions asked. Tegan was exceptional throughout and kept us updated.

I recently had an issue with my snuzpod 4 and unfortunately had a few different problems which happened, which really put me off the snuzpod. But the service I received from Tegan was absolutely amazing and was so quick in solving the different issues I had, and making sure I received everything in perfect working condition which I’m so grateful for. So impressed with her service and how kind and understanding she was.

Fantastic service. Had a small problem with the mattress after it came out of the box and it hadn’t flattened correctly. They quickly addressed the issue and sent me out a replacement. Highly recommend

Great service from Tes in Customer Services. Thanks

I am extremely satisfied with the customer service at Snuz.co.uk! From the very first contact, they were fast, friendly, and incredibly helpful. They took the time to understand my question and immediately provided a suitable solution. The entire process was smooth and professional, making me feel truly valued as a customer. This is customer service at its best – a company that genuinely cares about its customers. I would highly recommend Snuz without hesitation!

Tes helped me smoothly and quickly and thank you for the GDW offered.

Brilliant customer service from Demi! Went above and beyond to ensure that my issue was sorted! Thank you so much!

I cannot recommend Snuz, the quality and customer service more. Tegan from the customer service team was really helpful and did go far and beyond.
Normally I don’t leave reviews but they definitely deserve one,
Recommend and I hope this helps others if possible be reassured,

Prompt response and succesfully resolved with help from Tesni.

Contacted Customer Service due to a stock issue. Swift, professional response (from Tegan) that resolved everything and ensured delivery before my son's arrival. Very impressed

Tes helped me with a previous incorrect order, she really put herself in my shoes and solved my problems. She searched for the right item for me and told me what would be best for me. I really appreciate her help.

I had a query with my order and i dealt with Demi who was able to rectify the issue not only with effectiveness but with total professionalism
i couldn't be happier with the call i made, i don't usually leave reviews unless i feel a company have gone above and beyond which i felt Demi did.
she is a credit to your company

Amazing team and really on hand to help! Nothing is too much fuss when asking queries.
The delivery was super quick too!
Definitely recommend

Ordered a cot just before Christmas. Arrived fine albeit a bit slow but put it down to the christmas period.
Arrived damaged. Contacted them on the 7th January ok will send out a replacement to be received within 2 working days. Nothing arrived. Contacted again 9th January and was told oh sorry its out of stock we will send another one that's similar. Again nothing received. Contacted them again to be told they will send out ASAP. It was sent finally received tracking but then it's returned to snuz. Emailed again to be told they will send another replacement but it will be 5 working days.
Customer service just keep saying it'll be sent but we have no cot we can use and our baby has now outgrown their next to me. No option for refund so cannot purchase an alternative.

Update 21st January - still not cot received. After promising one was sent out to be delivered in 2 working days the tracking said it was never received by dpd.
Chased again. They have sent another one out with dx for overnight delivery due 22nd. Again the tracking does not show its been sent to the courier so I do not hold out hope it will be delivered.
If not delivered on the 22nd I have requested that snuz give a full refund.

Great customer service, the local courier delivered the parcel which had been opened and missing an item.
I emailed the customer service team and they responded the next day and were extremely helpful in sending out a replacement.

I have bought snozepod for my first son, kept it in storage for future child. Unfortunately the fabric part got mouldy, looked on the website and searched for parts and could not find it. I was about to buy used one. But thought to ask Snuzepod customer service if they sell replacement fabric inserts. And they do! Ive still managed to purchase other model inserts which isn't compatible with mine 3rd version. Demi kindly sorted that out. Great and swift customer service post Xmas. So I can relax and set up my cot bed for new arrival in time.

Amazing customer service from Demi! So impressed with this company. Beautiful products as well!

I recently made an order for a number of items. All arrived the next day. One item wasn't fit for purpose but the Snuz customer service team were really quick and efficient at rectifying it for me and a replacement was sent the next day.

Hello,

I am a Snüz customer from Bulgaria, and my wife and I are expecting our first child—a baby boy. We decided to purchase baby furniture from Snüz, as it is marketed as high-standard quality. Locally, the entire package cost us 4,200 BGN, which is a significant amount, especially considering the average monthly salary in Bulgaria is around 2,200 BGN. This makes the furniture nearly twice the cost of what most people earn in a month.

For the price we paid, I would rate the product 2 out of 5 stars. The fitment of panels and components is extremely poor, with pieces that don’t align easily and an assembly process that is far from straightforward. When comparing Snüz to mid-range furniture brands like IKEA or Jysk, Snüz is undoubtedly disappointing.

While I do appreciate the product design, which stands out compared to other options on the market, the overall quality and user experience fall far short of expectations, especially at this price point.