Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Snug has been very supportive, very good communication and always doing their best. My partner and I have recently been approved for a place we now call home and it’s all thanks to Snug. I would defin... Se mer

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Betygsatt 1 av 5 stjärnor

Absolutely dreadful platform for residential rental applications. Kept coming up with an error that my address history was incorrect ("Incomplete information: must match format "date""), even though I... Se mer

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Betygsatt 1 av 5 stjärnor

The snug app would be the worst application app we’ve come across. Almost impossible to upload files without having to attempt multiple times. Requiring 100 points and having Drivers License, Medica... Se mer

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Betygsatt 5 av 5 stjärnor

Snug has honestly made the whole rental application process feel smoother than my morning coffee. For once, I didn’t feel like I needed a PhD in paperwork or a week off work to apply for a house.... Se mer

Företaget har svarat

Företagsinformation

  1. Leasing

Skrivet av företaget

Snug is reimagining the renting experience to lower costs, improve efficiency and empower renters, owners and managers. Find & rent a home faster on Snug.


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

234 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 93 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

complete garbage

complete garbage, wont send invitation or 2fa emails, cant even log in, why do REAs insist on using snug

8 januari 2026
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Svar från Snug.com

Hi RB, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Betygsatt 2 av 5 stjärnor

Built to leverage off peoples needs

Great for agents but terrible for applicants. The whole system is not built with the end user in mind, the hassle to go through all the steps with the amount of coordination required from all party is ridiculous. As a student applicant, you literally need your university to approve every application; how realistic is that? Why would be even be necessary?

In short, this platform allows lazy real estates agent to leverages off the applicants need for rentals through its ridiculous ask and needs. The coordination and effort required for a single application is just as good as building a million dollar business and buying your own house.

Terrible system.

5 januari 2026
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Svar från Snug.com

Hi Aifirth, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Betygsatt 5 av 5 stjärnor

It was very convenient

It was very convenient, as all the information was saved once it was uploaded. This made subsequent applications much easier and saved me a lot of time.

23 december 2025
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Svar från Snug.com

Thanks for the feedback, Jasmine! We’re glad it helped save you time on future applications.

Betygsatt 3 av 5 stjärnor

I felt overall it was a very good experience

I felt overall it was a very good experience.
I feel that not all circumstances are covered and that it would be really helpful to have a space to accurately explain a situation.

21 december 2025
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Svar från Snug.com

Thanks for the feedback, Emma! We’re glad you had a good experience and appreciate your suggestion.

Betygsatt 5 av 5 stjärnor

Snug made my rental application easy

Using the Snug app made securing a rental property smooth and stress free. The platform was fast, well organised, and easy to navigate, which saved me a lot of time during applications. What made my experience great was the swiftness documents uploaded quickly, applications submitted instantly, and updates were clear and timely. Snug does a great job of streamlining the rental process by reducing paperwork and delays. Overall, it’s an efficient, reliable tool that genuinely improves the rental experience for tenants.

18 december 2025
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Svar från Snug.com

Thanks for the positive review, Brian! We're so pleased to see you enjoyed your experience on Snug.

Betygsatt 5 av 5 stjärnor

Snug is your best friend!

Snug has honestly made the whole rental application process feel smoother than my morning coffee. For once, I didn’t feel like I needed a PhD in paperwork or a week off work to apply for a house. The platform is simple, quick, and actually… helpful. Wild, I know.

Everything was straightforward, the reminders kept me on track, and I didn’t need to sacrifice my sanity trying to upload documents for the 47th time. Snug made the whole real estate chase feel a bit less like The Hunger Games and more like an actual organised system.

If you want a stress-free way to apply for rentals (or as stress-free as real estate can ever get), Snug’s your best mate.

28 november 2025
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Svar från Snug.com

Love this Will! Thanks for sharing your experience and we’re so happy Snug helped make things feel organised and hassle-free.

Betygsatt 4 av 5 stjärnor

Online Rental Applications Made Simple

There are so many real estate helper websites out there these days. But Snug is by far the most intuitive and easiest to navigate. The process of creating a renter profile and applying for a home is simple, even with a group application. Other's are clunky and don't flow well. Thanks Snug for getting us into a new home!

20 november 2025
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Svar från Snug.com

This means a lot — thank you Adrian! We’re thrilled that Snug helped simplify your application journey. Wishing you all the best in your new place!

Betygsatt 1 av 5 stjärnor

They could not make it more complicated…

They could not make it more complicated and stuffy. I think it was made for maximum inconvenience.

28 november 2025
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Svar från Snug.com

Hi Salar, thanks for your comment & we're sorry to hear you had this experience on Snug. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you, Snug Team.

Betygsatt 5 av 5 stjärnor

Made easy with everything.

Made easy with everything. Thank you.

27 november 2025
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Svar från Snug.com

Really appreciate your feedback — happy we could help Inuka!

Betygsatt 5 av 5 stjärnor

Using Snug for my rental application…

Using Snug for my rental application felt as good as receiving the realtor call to tell me it’s mine. The well played out user experience, ease of entering information and attaching documents, and clear instructions that guided me step by step through the application made the process so easy and quick. This was important when trying to get my application through at soonest post inspection. I highly recommend Snug for real estates who want to make the application process less stressful for applicants. I also highly recommend it for applications. Simply set up an account, most of your information will pre-fill, follow through the 5-6 steps and click submit. The whole process felt snug ☺️

12 november 2025
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Svar från Snug.com

Thanks for the wonderful feedback, Elie! We’re glad Snug made the application process smooth and efficient for you. Your recommendation means a lot.

Betygsatt 5 av 5 stjärnor

A pleasure to deal with

Susan Johnston was so easy to deal with, very communicative and efficient, making it easy so find our home. Thank you Jellis Craig - super professional!

19 november 2025
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Svar från Snug.com

Really appreciate your feedback, Teri! Thank you.

Betygsatt 1 av 5 stjärnor

Worst app that I have ever encountered

Worst app that I have ever encountered, tried saving info but kept getting logged out then sign back in again and nothing was saved, repeated process again and again but automatically logs you out, missed out on a property due to using snug.

17 november 2025
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Svar från Snug.com

Hi Mark, we’re really sorry to hear about your experience. Please private message us or kindly visit snug.com/help so we can investigate and resolve any issues you may have encountered. Thank you.

Betygsatt 5 av 5 stjärnor

Excellent First Renting Experience with Snug

I would like to express my sincere thanks to Snug for an excellent renting experience. As this was my first time renting a property in Sydney, I was initially unfamiliar with the process. Lisa was exceptionally kind, patient, and professional, and the support team was very responsive and helpful, ensuring everything went smoothly from start to finish. I truly appreciate the outstanding service and support provided by the entire team.

27 oktober 2025
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Svar från Snug.com

Thank you for your kind review, Jenny! We’re glad to hear your renting experience went smoothly and that our team was able to assist you. Wishing you all the best in your new home!

Betygsatt 5 av 5 stjärnor

I’m beyond happy with my new home

I’m beyond happy with my new home. 🏠
The process was easier than I thought 💭
I went from homelessness the same day I was accepted for my tenancy. I’m humbled and truly grateful ☺️ 🥹🙏

16 oktober 2025
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Svar från Snug.com

That’s wonderful to hear, Angelique! We’re so glad we could help make the process smooth and get you into your new home.

Betygsatt 5 av 5 stjärnor

Smug was so helpful and easy to use

I found the snug platform really easy and helpful to navigate and the relevant emails really good as moving is such a stressful time it was helpful to have tips as there’s so much to think about and organise and to be reminded different things was so good. And the whole application process was made so much easier to kept track of in one place and to fill it out once and get verified and be able to use that for multiple applications. I wish all real estates would move to snug as we still had to use 2 other websites (realestate and 2apply which needed different applications which was so time consuming to fill out wish it was all one platform for next time we need a rental

15 oktober 2025
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Svar från Snug.com

Thanks for your lovely feedback, Maddy! We’re so glad Snug helped make your move a little easier.

Betygsatt 5 av 5 stjärnor

Property applications and outcomes are simple and efficient with Snug

Applying for a property is quick and simple with Snug, saving our renter profile for a period of time makes the application process smooth and efficient.

With instant notifications regarding application outcomes and easy to use menus, we prefer to use Snug over the other platforms and has helped us secure a rental many times in the past.

18 oktober 2025
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Svar från Snug.com

Thanks for your kind words, Matty! We're so glad Snug has made your rental applications simple and efficient. We appreciate your support and trust over the years.

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer