Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Snug has been very supportive, very good communication and always doing their best. My partner and I have recently been approved for a place we now call home and it’s all thanks to Snug. I would defin... Se mer

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Betygsatt 1 av 5 stjärnor

Absolutely dreadful platform for residential rental applications. Kept coming up with an error that my address history was incorrect ("Incomplete information: must match format "date""), even though I... Se mer

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Betygsatt 1 av 5 stjärnor

The snug app would be the worst application app we’ve come across. Almost impossible to upload files without having to attempt multiple times. Requiring 100 points and having Drivers License, Medica... Se mer

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Betygsatt 5 av 5 stjärnor

Snug has honestly made the whole rental application process feel smoother than my morning coffee. For once, I didn’t feel like I needed a PhD in paperwork or a week off work to apply for a house.... Se mer

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Företagsinformation

  1. Leasing

Skrivet av företaget

Snug is reimagining the renting experience to lower costs, improve efficiency and empower renters, owners and managers. Find & rent a home faster on Snug.


Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

234 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 93 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Our experience with Snug has been efficient and informative, but needs smoother workflow

Our experience with Snug has been generally positive. We were fortunate to be selected by our preferred property manager, and the application process through Snug was informative and detailed and more so than what we found through TenantApp. Personally, I still prefer applying directly via realestate.com.au or domain.com.au, but Snug has proven to be a helpful platform overall.

The reason for the 4-star rating, rather than 5, is due to some technical issues we encountered. There were instances where previously uploaded documents were removed or went missing from our account, even though there were no changes on our end. This caused delays, as our leasing agent had to ask us to resubmit and reapply, which added unnecessary time and effort on our part. It was also unclear at times whether we had been shortlisted for a property, which added to the uncertainty.

That said, we do appreciate the usefulness of the Snug Match Score feature and it gave us helpful insights into our application strength and where we stood among other applicants.

Overall, kudos to the Snug team for developing a helpful tool that assists both renters and property managers. With a few improvements to the technical side, it could be an even better experience.

2 juni 2025
Omdöme utan inbjudan
Logotyp för Snug.com

Svar från Snug.com

Thanks so much for your thoughtful feedback, Ana! We're glad Snug was helpful overall, and we've noted the technical issues you raised — we're working to improve the experience and really appreciate your insights.

Betygsatt 5 av 5 stjärnor

Highly Efficient and User-Friendly Platform

I was pleasantly surprised by the service – even though I wasn’t familiar with the platform beforehand, the entire process was user-friendly, efficient, and very well-organized. The website is intuitive and easy to navigate, and the communication with the rental company was excellent – transparent, reliable, and efficient.

29 maj 2025
Omdöme utan inbjudan
Logotyp för Snug.com

Svar från Snug.com

Hi Mayan, thanks for taking the time to share your positive experience on Snug.

Betygsatt 5 av 5 stjärnor

Fantastic, Easy to use and very helpful!

Snug is a great service to manage and find properties to rent your local area, I moved from the UK to Sydney and managed to find a home in under 3 weeks of being here through Snug.

It monitors all your activity and property interests fantastically and it is easy to track any applications you have started or submitted.

They also send you property recommendations that suit what you are looking for based off what you have previously viewed and then once you have applied they send helpful tips through the process to help you with your move.

I would highly recommend to anyone looking for a new home.

28 maj 2025
Omdöme utan inbjudan
Logotyp för Snug.com

Svar från Snug.com

Thanks for the positive review, Chris! We're so pleased to see you enjoyed your experience on Snug. Enjoy your new home!

Betygsatt 5 av 5 stjärnor

Made it incredibly simple and…

Made it incredibly simple and straightforward to apply for properties. Would highly recommend

20 maj 2025
Omdöme utan inbjudan
Logotyp för Snug.com

Svar från Snug.com

Thanks for the positive review, Charli! We're so pleased to see you enjoyed your experience on Snug.

Betygsatt 5 av 5 stjärnor

Great services

Great services

1 maj 2025
Omdöme utan inbjudan
Logotyp för Snug.com

Svar från Snug.com

Hi Twalker, thanks for taking the time to share your positive experience on Snug!

Betygsatt 4 av 5 stjärnor

Experience using Snug App !

Great experience but some functionality within the app needed improvements !

3 maj 2025
Omdöme utan inbjudan
Logotyp för Snug.com

Svar från Snug.com

Hi Valen, thank you for sharing this insightful feedback with us. We're on a mission to make renting easier and we're continually using renter feedback to optimise their experience on Snug.

Betygsatt 5 av 5 stjärnor

All I can say about this app the best…

All I can say about this app the best app ever , easy and simple to use, I recommend this app the most popular app ever here .....

22 april 2025
Omdöme utan inbjudan
Logotyp för Snug.com

Svar från Snug.com

Thank you so much Siosiua! We're glad you’re loving the app.

Betygsatt 1 av 5 stjärnor

Snug itself is rediculous

Snug itself is rediculous, why would anyone want to see houses they didn't get from 4 years earlier please delete . Also why would anyone want the unsuccessful rentals to be front and centre every time they log in ? Should atleast have a delete option and should be very easy to update email address also.

1 april 2025
Omdöme utan inbjudan
Logotyp för Snug.com

Svar från Snug.com

Hi SB, thank you for taking the time to share your feedback. We're on a mission to make renting easier and we're continually using renter feedback to optimise their experience on Snug. We will pass this onto our product team. Please feel free to reach out to our support team if we can help further at this stage. Thank you, Snug Team.

Betygsatt 1 av 5 stjärnor

It's awful and very dodgy

It's awful. Save everyone a headache and use 2Apply. It's terrible to use, clunky, full of errors, and poorly put together. Also it's extremely dodgy, constantly trying to sell you crap that you have to actively opt out of and untick boxes otherwise you get signed up to telemarketing and having your data sold. The match score also goes up if you offer more rent, which is borderline illegal.

16 mars 2025
Omdöme utan inbjudan
Logotyp för Snug.com

Svar från Snug.com

Hi Michael, sorry to hear about your experience with Snug. Our mission is to streamline the rental application process and we try to remove unnecessary information as well post contextual questions and use faster pre-fill. We welcome product feedback via our support channel and we'll continue to optimise the renter experience. Thanks for taking the time to let us know.

Betygsatt 4 av 5 stjärnor

Winner of $25 weekly prize!

It took a little while to get the uploads right, but once applied, the real estate had literally everything they needed to process my application within 24 hours! It was a seamless process that ended in a big win for me! I got my favourite place and am looking forward to calling it home 🥰

14 mars 2025
Omdöme utan inbjudan
Logotyp för Snug.com

Svar från Snug.com

Hi Michelle, thanks for taking the time to share your positive experience on Snug. Enjoy your new home!

Betygsatt 4 av 5 stjärnor

The application process went smoothly

The application process went smoothly, and I believe the system works well. However, I found the form to be quite lengthy and detailed. It would be great if the process could be streamlined a bit to make it quicker and easier to complete. Overall, I appreciate the thoroughness, but a more user-friendly experience would be beneficial.

14 mars 2025
Omdöme utan inbjudan
Logotyp för Snug.com

Svar från Snug.com

Thanks for the positive review! We're so pleased to see you enjoyed your experience on Snug. Our mission is to streamline the rental application process and we try to remove unnecessary information as well post contextual questions and use faster pre-fill. We welcome product feedback via our support channel and we'll continue to optimise the renter experience.

Betygsatt 5 av 5 stjärnor

Very easy to add details and join…

Very easy to add details and join applications. Takes away the stress of having to do an application every single time we apply for a house.

30 januari 2025
Omdöme utan inbjudan
Logotyp för Snug.com

Svar från Snug.com

Thanks for the positive review, Michelle! We're so pleased to see you enjoyed your experience on Snug.

Betygsatt 5 av 5 stjärnor

The process was easy and…

The process was easy and straightforward.

16 januari 2025
Omdöme utan inbjudan
Logotyp för Snug.com

Svar från Snug.com

Thanks for the positive review, Raylene! We're so pleased to see you enjoyed your experience on Snug.

Betygsatt 5 av 5 stjärnor

Easy format for filling

Easy format for filling. Regular updates when someone completes a referral check. Makes it so much simple to keep track.

16 januari 2025
Omdöme utan inbjudan
Logotyp för Snug.com

Svar från Snug.com

Hi Fatema, glad you found it easy to use! Thanks for your feedback.

Betygsatt 5 av 5 stjärnor

Snug as a bug in a rug in my new house

The process with snug was easy and communication being automatic meant that I didn't have to wait for calls all the time. I don't know why all real estate agents don't do this and this would be a great process for applying for jobs also! One application and I successfully got the house I needed

15 januari 2025
Omdöme utan inbjudan
Logotyp för Snug.com

Svar från Snug.com

Thanks for sharing your positive experience Adrian!

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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