Found out about this company this morning, went there and ordered online to collect immediately, staff were ever so helpful, As I collected in person they offered me a refund for postage or anothe... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
They sell faulty machines and do not give refunds. Customer service is appalling. Will have to take them to court for selling faulty machines under sales of goods act 1979 / consumer act 2015 sect... Se mer
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I ordered on Friday and delivery was due Monday, it never arrived so checked tracking with courier company, it stated there had been a problem with my delivery. When contacted I was informed it had b... Se mer
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Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now... Se mer
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Företagsinformation
- Leverantör av mat och dryck till catering
- Dryckesdistributör
- Livsmedelstillverkare
- Restauranggrossist
- Lager
Skrivet av företaget
Slush Machines, Slush Syrups and Slush Supplies from SnowShock, UK Wide suppliers of premium slush products. Call us today to order on 0330 053 6132.
Kontaktuppgifter
Unit 2, Whitehouse Road Industrial Estate, Whitehouse Road, NE15 6LN, Newcastle upon Tyne, Storbritannien
- 03300536132
- trustpilot@snowshock.co.uk
- snowshock.com
4,5
Utmärkt
202 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really like the snowshock no Glycerol…
Really like the snowshock no Glycerol syrup but unfortunately on my first order they sent out the wrong flavour. I did email to let them know but never heard back. Hopefully future orders will be correct.
10 mars 2026
Svar från SnowShock
Good Morning T Green,
Sorry to hear this! I have checked the system & asked the sales team to check for any report of this and we cannot see your email. We would love to rectify this for you. Please call 0330 053 6132 and give reference TRUST JOE.
I was pleasantly astonished by how…
I was pleasantly astonished by how tasty my meal was, and I am sure to order from here again soon.
24 december 2025
Omdöme utan inbjudan
Superb service and perfect right…
Superb service and perfect right guidance,, Competitively priced goods and quick delivery.
Happy with everything from start to finish ❤️❤️❤️
2 maj 2025
Omdöme utan inbjudan
Svar från SnowShock
Thank you Isabel, we are so please to receive your comments. Have a great day, happy slushing!
Yet again fantastic service from Alan
Yet again fantastic service from Alan.
It was time to get the machine out again & Alan was great in advising on how best to ready the machine for the sun season. Had a few issues with leakage which Alan quickly diagnosed and sent out next day some seals and motor that was needed.
Exceptional service when needed!
Thanks Alan
3 april 2025
Omdöme utan inbjudan
Svar från SnowShock
Hey, thanks. It's great to hear one of our exceptional staff giving exceptional service. We're here for you should you need us anytime, have a great day :-)
Excellent service
Excellent service. Fixed the machine right on time and friendly staff
24 mars 2025
Omdöme utan inbjudan
Svar från SnowShock
Wonderful, we're happy to help anytime.
Excellent service
Excellent service picked up repaired and re delivered within 4 days full costings provided no hidden extras fabulous service thanks for the swift support
20 mars 2025
Omdöme utan inbjudan
Svar från SnowShock
Great, we are so happy you could rate our service so highly, we appreciate the feedback.
Svar från SnowShock
Love it! Thank you.
Alan @ Snowshock been brilliant past…
Alan @ Snowshock been brilliant past two days as my machine wasn’t freezing and he sent us new parts and also helped us to put it on via video call. Machine wasn’t freezing off since last year and now it’s working perfectly so thank you very much Alan.
11 mars 2025
Omdöme utan inbjudan
Svar från SnowShock
Thats great news! Anytime we can be of help, you know where we are.
First Class Company
Have dealt with this Company for a while and the service has always been first class. Recently had a problem and Alan dealt with this quickly and efficiently. Thank you.
6 februari 2025
Omdöme utan inbjudan
Svar från SnowShock
Hey, thanks for the review, you make us feel so proud.
The delicious flavors of my meal were a…
The delicious flavors of my meal were a pleasant surprise, and I will definitely be ordering from here again in the future.
Absolutely lovely... Would’ve got five stars if they came with a pouring nozzle & measurer
1 oktober 2024
Omdöme utan inbjudan
Svar från SnowShock
Thanks very much.
The delicious flavors of my meal were a…
The delicious flavors of my meal were a pleasant surprise,
and I will definitely be ordering from here again in the future.
2 september 2024
Omdöme utan inbjudan
Great product and excellent service!
Snow Shock is a fantastic company. Their unique slush flavor keeps customers coming back. I've been with them for 15 years across two stores. The slush is always top-notch. They provide helpful videos and phone support for machine issues. In 15 years, we've had just one late delivery, which was the courier's fault. I highly recommend Snow Shock.
30 juni 2024
Omdöme utan inbjudan
Svar från SnowShock
Thank you so much for your kind comments, we're looking forward to 15 more years with you.
Buy from elsewhere!
Don't bother wasting your time and effort. Very rude employees and don't know what they are doing. Don't buy Snowshock products. There are better brands with better quality out there. You'll regret it.
7 juni 2024
Omdöme utan inbjudan
Svar från SnowShock
Thank you for your review. Although it's quite scathing, we appreciate all feedback. Clearly something has gone wrong, and we would like to understand how we can regain your respect. The experience you described doesn't align with our standards. Unfortunately, we couldn't find your details in our system, and none of our team members recall any recent disputes. Please email us at enquiries@snowshock.co.uk with more information about your issue, and we'll prioritise finding a suitable solution.
Tasty slush and the coffee was superb
Tasty slush and the coffee was superb, I thoroughly enjoyed the refreshing drink and the rich, flavorful coffee at this place.
1 oktober 2023
Omdöme utan inbjudan
Prompt delivery
Prompt delivery, good products only downside was I found the website rather annoying and time consuming to place the order. Kept going to the trolley after each item ordered, then had to navigate back to select the next item.
4 september 2023
Svar från SnowShock
Thanks for the feedback Ian. If for example you are ordering syrups - click on veiw all - from that page select the qty of the flavour you want - add to basket. The basket will open a side window but you can close it and carry on. Hope this helps, have a great day.
Svar från SnowShock
Thank you, your feedbacks important.
Excellent customer service & product
Always excellent customer service and high quality products. I purchased a refurb machine and it is excellent, syrups are great flavoured too. Would definitely recommend!
16 augusti 2023
Svar från SnowShock
We are so glad to hear this. Anything you need, we are here for you.
Great product and amazing service and…
Great product and amazing service and customer service.
I will use no one else
16 augusti 2023
Svar från SnowShock
Thanks Aaron, you've set us up for a great day!
Fast delivery great service
20 augusti 2023
Svar från SnowShock
Thanks for taking the time to place a review, we love to hear your comments.
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