Nicolleta, snappi employee at the snappi telephone center, was extremely helpful, where others never managed to solve my problem. Many thanks Nicoletta!!
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This bank is only for Greek citizens. Permanent residents with an AFM and Adia Diamonis card can’t open an account, which totally defeats the purpose of online neobanking. When I called customer se... Se mer
Företaget har svarat
The app is simple, payments are free and instant. Never had an issue with access. Support is outstanding—fast, helpful, proactive. From sign-up to daily banking, everything just works. The smoothest G... Se mer
Titel: Sehr schlechter Kundenservice – keine Hilfe erhalten Ich bin sehr enttäuscht vom Service. Egal ob telefonisch oder über den Chat – man bekommt einfach keine richtige Hilfe. Die Mitarbeit... Se mer
Företagsinformation
Skrivet av företaget
Snappi is the first European neobank headquartered in Greece. Snappi is built for people who believe banking should make life easier, smoother, and more human. We combine the trust of traditional banking with the agility of fintech in one seamless mobile app – this is the future of banking, designed for the way people actually live. Licensed by the European Central Bank, Snappi brings together the best of tech and cloud infrastructure, paired with 24/7 human customer support. Because we believe that while banking should be smart and seamless, it should also speak your language – with a human voice. So you can spend less time worrying about money, and more time on what truly matters.
Kontaktuppgifter
Har besvarat 58 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A digital bank that feels human
I have been using the app since its launch in the market with no significant issues - overall a very nice experience.
What really stands out, though, is the vibe. Snappi doesn’t just feel like another bank, it feels human. Clear communication, helpful support, and a brand that actually seems to care about its customers.
Keep going!
So Rude Employee that I stopped the process
Your employees are - intentionally - rude that I stopped the process. This is a typical Greek attitude for making a service to look niche. However, this is outdated nowadays with so many platforms available. Change your mind before it is too late. I have already informed 5 people of mine not to try open a snappy account and I will continue. Congratulations on your effort!

Svar från Snappi Bank
Aside that they require you to do live…
Aside that they require you to do live video call for verification with their rude customer service, in case they consider the place you are "Looks like an office" they do not proceed with the process with the excuse "our terms doesnt allow verification if you are in an office/work place" Sorry that we are working mate,we have nothing more important to do.

Svar från Snappi Bank
I don't know who would trust their moneyt here
I don't know who would trust their money on this mobile only bank. Login not working, app is sluggish can barely type on chat and transfer funds might work might won't you never know. You can ask support for of couse and tell you they have technicall problems and "try untik it succeeds",

Svar från Snappi Bank
They ask you to connect to your gov.gr…
They ask you to connect to your gov.gr account for what?
Why I have yo share with you this sensitive information?
AVOID THIS ONLINE BANK THEY ARE SCAM

Svar från Snappi Bank
Δεν υπάρχει λόγος να ασχοληθείτε έκανα…
Δεν υπάρχει λόγος να ασχοληθείτε έκανα εγγραφή έκανα κατάθεση και μετά σου λένε δεν έκανες εγγραφή στην λίστα,ποια λίστα;

Svar från Snappi Bank
ΔΕΝ ΔΙΝΟΥΜ ΠΟΤΕ ΤΑ ΛΕΦΤΑ ΤΗΣ ΕΓΓΡΑΦΗΣ…
ΔΕΝ ΔΙΝΟΥΜ ΠΟΤΕ ΤΑ ΛΕΦΤΑ ΤΗΣ ΕΓΓΡΑΦΗΣ ΜΗΝ ΑΣΧΟΛΗΘΕΙΤΕ ΚΑΝ

Svar från Snappi Bank
Αποτυχημένη αρχή …
Μετά από περισσότερο από 1 μήνα από την ταυτοποίηση, ακόμη αυτή μου ζητείται να την κάνω επιτακτικά. Συνεπώς αυτή η τράπεζα μου είναι άχρηστη και δε μου εμπνέει εμπιστοσύνη. Όσοι κι αν ασχολήθηκαν με αυτό το πρόβλημα δεν μπόρεσαν να το λύσουν. Και συχνά η εφαρμογή αποσυνδέεται και μπλοκάρει, χρειάζεται να τα ξανακάνω όλα από την αρχή. Έχω τη Ρέβολουτ, τί την ήθελα τη Snappi?

Svar från Snappi Bank
μερικά προβλήματα
δεν στέλνει σε λογαριασμός με swift bic μονο σε IBAN ,δεν κάνει κλείσιμο λογαριασμού , δεν έχει αμφισβήτηση συναλλαγών ,και δεν κάνει κατάθεση από ΑΤΜ μέσω διας σαν ελληνική τράπεζα. δεν μου απαντάνε στο chat android app όλο με συνδέουν με εκπρόσωπο σας στέλνω email τίποτα , στο τέλος θα κάνω κατγκελεία στον συνήγορο του καταναλωτή.
Update Με το που έγραψα μου ζήτησε παραπάνω στοιχεία μέχρι και το ΑΦΜ έδωσα να δω αν θα προχειρίσουν σε κλείσιμο λογαριασμού μου.
Μετά από επικοινωνία ο λογαριασμός έκλεισε

Svar från Snappi Bank
Complete waste of time
Complete waste of time! Endless proceedure, having to start from scratch each time something goes wrong or freezes. Adverises in a few minutes, I spent numerous hours, to no avail! Plus constantly asking for further sensitive personal information! Keep away!!!

Svar från Snappi Bank
Παραπανω απο 2 χρονια αναμονη με πολλα…
Παραπανω απο 2 χρονια αναμονη με πολλα λογια στο παρασκηνιο για το τι λειτουργιες θα εχει μεσα το προγραμμα, το app μολις κυκλοφορησε πριν κανα 2 μηνες 07-10-2025. Και ειναι εντελως αχρηστο, καμια ιδεα απο εξωτερικο οπως ειναι το zilch η το clearpay.
Λογικα εσεις που το φτιαξατε εχετε πολυ εμπειρια απο σχεδιασμο και λειτουργιες. 0 αστερια.
Απλα πεταξατε μεσα ενα iban και ενα iris και ενταξει ειμαστε. Αχρηστοι

Svar från Snappi Bank
Only for people in Greece
Only for Greek citizens leaving in Greece. That's not neobanking. Hope, soon to be available in UK.

Svar från Snappi Bank
Great Neobank
Great Neobank! Finally something great is happening!
Zero Fees, simple banking from an app!
Highly recommended!! Finally all my banking needs handled from my phone and with zero fees! No queues in branches, no branches! Super friendly and easy to use. If you need help there's always a human to speak to should you want to!
Game changer!
The app is simple, payments are free and instant. Never had an issue with access. Support is outstanding—fast, helpful, proactive. From sign-up to daily banking, everything just works. The smoothest Greek banking experience I’ve had!
Great experience, fast onboarding, good customer experience
the onboarding was so easy and fast! when i faced a transaction issue, i was able to contact the call center right away, and the representative was so nice and helpful and provided my with steps and guidance instantly. no issues paying with the card at all, I even use the IRIS feature and it's been great
Super fast onboarding.easy to…
Super fast onboarding.easy to use,reliable app. Customer service is 24/7 and with real people!so everything is solved so easily.
Love the customer experience and…
Love the customer experience and service! Straightforward and easy application.
Simple and to the point UX.
Simple and to the point UX.
Zero fees.
Waiting to see how BNPL will work - so far, so good.
Fresh, free & fast
It's fresh, it's free, it's fast and Customer Service very polite and helpful. No complaints!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Läs mer om omdömesprocessen på Trustpilot.
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