Snappi Bank Omdömen 44

TrustScore 2.5 av 5

2,6

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 3 av 5 stjärnor

Nicolleta, snappi employee at the snappi telephone center, was extremely helpful, where others never managed to solve my problem. Many thanks Nicoletta!!

Betygsatt 2 av 5 stjärnor

This bank is only for Greek citizens. Permanent residents with an AFM and Adia Diamonis card can’t open an account, which totally defeats the purpose of online neobanking. When I called customer se... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The app is simple, payments are free and instant. Never had an issue with access. Support is outstanding—fast, helpful, proactive. From sign-up to daily banking, everything just works. The smoothest G... Se mer

Betygsatt 1 av 5 stjärnor

Titel: Sehr schlechter Kundenservice – keine Hilfe erhalten Ich bin sehr enttäuscht vom Service. Egal ob telefonisch oder über den Chat – man bekommt einfach keine richtige Hilfe. Die Mitarbeit... Se mer

Företagsinformation

  1. Bank

Skrivet av företaget

Snappi is the first European neobank headquartered in Greece. Snappi is built for people who believe banking should make life easier, smoother, and more human. We combine the trust of traditional banking with the agility of fintech in one seamless mobile app – this is the future of banking, designed for the way people actually live. Licensed by the European Central Bank, Snappi brings together the best of tech and cloud infrastructure, paired with 24/7 human customer support. Because we believe that while banking should be smart and seamless, it should also speak your language – with a human voice. So you can spend less time worrying about money, and more time on what truly matters.


Kontaktuppgifter

2,6

Dålig

TrustScore 2.5 av 5

44 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 58 % av sina negativa omdömen

Svarar vanligtvis efter mer än 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

A digital bank that feels human

I have been using the app since its launch in the market with no significant issues - overall a very nice experience.
What really stands out, though, is the vibe. Snappi doesn’t just feel like another bank, it feels human. Clear communication, helpful support, and a brand that actually seems to care about its customers.
Keep going!

18 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

So Rude Employee that I stopped the process

Your employees are - intentionally - rude that I stopped the process. This is a typical Greek attitude for making a service to look niche. However, this is outdated nowadays with so many platforms available. Change your mind before it is too late. I have already informed 5 people of mine not to try open a snappy account and I will continue. Congratulations on your effort!

16 februari 2026
Omdöme utan inbjudan
Logotyp för Snappi Bank

Svar från Snappi Bank

Hello and thank you for sharing your experience with us.
We’re truly sorry to hear that the interaction you had with our team felt rude or unhelpful. This is definitely not the experience we aim to provide. Your feedback matters, and we take it seriously.
We’d really like to understand what happened and improve. If you’re open to it, our Customer Support team is available 24/7 at +30 210 4838000 so we can review your case and support you properly.

Betygsatt 1 av 5 stjärnor

Aside that they require you to do live…

Aside that they require you to do live video call for verification with their rude customer service, in case they consider the place you are "Looks like an office" they do not proceed with the process with the excuse "our terms doesnt allow verification if you are in an office/work place" Sorry that we are working mate,we have nothing more important to do.

10 februari 2026
Omdöme utan inbjudan
Logotyp för Snappi Bank

Svar från Snappi Bank

Hello and thank you for taking the time to share your experience.
We’re sorry to hear that the verification process felt difficult and that the video call couldn’t be completed.
Our intention is to ensure a secure and smooth onboarding for everyone, and your feedback helps us improve the clarity of our guidelines and the overall experience.
Our Customer Support team is available 24/7 at +30 210 4838000 to review your case and assist further.
Thank you again for your feedback — it truly helps us get better.

Betygsatt 1 av 5 stjärnor

I don't know who would trust their moneyt here

I don't know who would trust their money on this mobile only bank. Login not working, app is sluggish can barely type on chat and transfer funds might work might won't you never know. You can ask support for of couse and tell you they have technicall problems and "try untik it succeeds",

2 februari 2026
Omdöme utan inbjudan
Logotyp för Snappi Bank

Svar från Snappi Bank

Hello and thank you for taking the time to share your experience.
We’re sorry to hear that you faced issues with our app and we understand how disappointing this can be when you’re trying to use your account with confidence.
We’d really like to look into your case and help resolve what went wrong. Our Customer Support team is available 24/7 at +30 2104838000 and can review the issue directly with you.

Betygsatt 1 av 5 stjärnor

They ask you to connect to your gov.gr…

They ask you to connect to your gov.gr account for what?

Why I have yo share with you this sensitive information?

AVOID THIS ONLINE BANK THEY ARE SCAM

31 januari 2026
Omdöme utan inbjudan
Logotyp för Snappi Bank

Svar från Snappi Bank

Hello and thank you for sharing your experience with us.
We’re sorry to hear that the verification process felt unclear — we understand your concern about connecting to gov.gr. This step is required strictly for identity verification and security, and no additional personal data is accessed without your consent.
We’d be happy to review your case and clarify anything that seemed confusing. Our Customer Support team is available 24/7 at +30 2104838000.

Betygsatt 1 av 5 stjärnor

Δεν υπάρχει λόγος να ασχοληθείτε έκανα…

Δεν υπάρχει λόγος να ασχοληθείτε έκανα εγγραφή έκανα κατάθεση και μετά σου λένε δεν έκανες εγγραφή στην λίστα,ποια λίστα;

29 januari 2026
Omdöme utan inbjudan
Logotyp för Snappi Bank

Svar från Snappi Bank

Καλημέρα σας,
Θα φροντίσουμε άμεσα να εξεταστεί το περιστατικό σας και να σας δοθούν ξεκάθαρες οδηγίες από την ομάδα μας, ώστε να ολοκληρωθεί σωστά η διαδικασία.

Betygsatt 1 av 5 stjärnor

ΔΕΝ ΔΙΝΟΥΜ ΠΟΤΕ ΤΑ ΛΕΦΤΑ ΤΗΣ ΕΓΓΡΑΦΗΣ…

ΔΕΝ ΔΙΝΟΥΜ ΠΟΤΕ ΤΑ ΛΕΦΤΑ ΤΗΣ ΕΓΓΡΑΦΗΣ ΜΗΝ ΑΣΧΟΛΗΘΕΙΤΕ ΚΑΝ

3 januari 2026
Omdöme utan inbjudan
Logotyp för Snappi Bank

Svar från Snappi Bank

Καλησπέρα σας, λυπούμαστε που η εμπειρία σας δεν ήταν θετική. Παρακαλούμε επικοινωνήστε με το τμήμα εξυπηρέτησης πελατών στο 2104838000 και θα χαρούμε να το συζητήσουμε ώστε να βρεθεί λύση άμεσα.

Betygsatt 1 av 5 stjärnor

Αποτυχημένη αρχή …

Μετά από περισσότερο από 1 μήνα από την ταυτοποίηση, ακόμη αυτή μου ζητείται να την κάνω επιτακτικά. Συνεπώς αυτή η τράπεζα μου είναι άχρηστη και δε μου εμπνέει εμπιστοσύνη. Όσοι κι αν ασχολήθηκαν με αυτό το πρόβλημα δεν μπόρεσαν να το λύσουν. Και συχνά η εφαρμογή αποσυνδέεται και μπλοκάρει, χρειάζεται να τα ξανακάνω όλα από την αρχή. Έχω τη Ρέβολουτ, τί την ήθελα τη Snappi?

13 november 2025
Omdöme utan inbjudan
Logotyp för Snappi Bank

Svar från Snappi Bank

Σας ευχαριστούμε για το σχόλιό σας. Έχουμε ήδη ενημερώσει την ομάδα μας και θα επικοινωνήσουμε μαζί σας για να επιλύσουμε το πρόβλημα

Betygsatt 4 av 5 stjärnor

μερικά προβλήματα

δεν στέλνει σε λογαριασμός με swift bic μονο σε IBAN ,δεν κάνει κλείσιμο λογαριασμού , δεν έχει αμφισβήτηση συναλλαγών ,και δεν κάνει κατάθεση από ΑΤΜ μέσω διας σαν ελληνική τράπεζα. δεν μου απαντάνε στο chat android app όλο με συνδέουν με εκπρόσωπο σας στέλνω email τίποτα , στο τέλος θα κάνω κατγκελεία στον συνήγορο του καταναλωτή.

Update Με το που έγραψα μου ζήτησε παραπάνω στοιχεία μέχρι και το ΑΦΜ έδωσα να δω αν θα προχειρίσουν σε κλείσιμο λογαριασμού μου.

Μετά από επικοινωνία ο λογαριασμός έκλεισε

11 december 2025
Omdöme utan inbjudan
Logotyp för Snappi Bank

Svar från Snappi Bank

Λυπούμαστε πολύ για την εμπειρία που είχατε και σας ευχαριστούμε που μας ενημερώσατε. Η ομάδα μας θα επικοινωνήσει άμεσα μαζί σας για να εξετάσουμε το ζήτημα και να βρούμε την καλύτερη δυνατή λύση.

Betygsatt 1 av 5 stjärnor

Complete waste of time

Complete waste of time! Endless proceedure, having to start from scratch each time something goes wrong or freezes. Adverises in a few minutes, I spent numerous hours, to no avail! Plus constantly asking for further sensitive personal information! Keep away!!!

15 oktober 2025
Omdöme utan inbjudan
Logotyp för Snappi Bank

Svar från Snappi Bank

Hello and thank you for taking the time to share your experience.
We’re sorry the onboarding process felt long and that you had to restart multiple times. We understand how frustrating that can be.
We’d be happy to take a closer look and help you finish the process smoothly. Our Customer Support team is available 24/7 at +30 2104838000.
Thank you for your feedback — it helps us improve.

Betygsatt 1 av 5 stjärnor

Παραπανω απο 2 χρονια αναμονη με πολλα…

Παραπανω απο 2 χρονια αναμονη με πολλα λογια στο παρασκηνιο για το τι λειτουργιες θα εχει μεσα το προγραμμα, το app μολις κυκλοφορησε πριν κανα 2 μηνες 07-10-2025. Και ειναι εντελως αχρηστο, καμια ιδεα απο εξωτερικο οπως ειναι το zilch η το clearpay.
Λογικα εσεις που το φτιαξατε εχετε πολυ εμπειρια απο σχεδιασμο και λειτουργιες. 0 αστερια.
Απλα πεταξατε μεσα ενα iban και ενα iris και ενταξει ειμαστε. Αχρηστοι

7 oktober 2025
Omdöme utan inbjudan
Logotyp för Snappi Bank

Svar från Snappi Bank

Γεια σου και σε ευχαριστούμε που μοιράστηκες την εμπειρία σου.
Λυπούμαστε που η εφαρμογή δεν ανταποκρίθηκε στις προσδοκίες σου μετά από τόσο μεγάλο διάστημα αναμονής.

Betygsatt 3 av 5 stjärnor

Only for people in Greece

Only for Greek citizens leaving in Greece. That's not neobanking. Hope, soon to be available in UK.

22 september 2025
Omdöme utan inbjudan
Logotyp för Snappi Bank

Svar från Snappi Bank

Hi Dimitrios

Τhanks for taking the time to share this.

You’re right that, at this early stage, Snappi is available only to people who live in Greece and can complete KYC with Greek documents. We launched publicly just two weeks ago and are rolling out responsibly to meet regulatory requirements and deliver a great experience from day one.

International expansion is part of our roadmap, and opening beyond Greece is a priority we’re actively preparing for. (Our cards are designed to work globally wherever Mastercard is accepted once you’re a customer.)

We appreciate your interest and feedback. Please keep an eye on our website and channels for updates as we add new markets.

The Snappi Team

Betygsatt 5 av 5 stjärnor

Zero Fees, simple banking from an app!

Highly recommended!! Finally all my banking needs handled from my phone and with zero fees! No queues in branches, no branches! Super friendly and easy to use. If you need help there's always a human to speak to should you want to!

1 september 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Game changer!

The app is simple, payments are free and instant. Never had an issue with access. Support is outstanding—fast, helpful, proactive. From sign-up to daily banking, everything just works. The smoothest Greek banking experience I’ve had!

6 september 2025
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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