Allen in allem bin ich sehr zufrieden gewesen, dass einzige was uns gestört hat, war die mögliche Bezahlung mit Pay Pal. Man musste mehrere Anläufe nehmen um einen Code zu bekommen um die gewünschte B... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ich habe mit snap collective zusammengearbeitet und ich muss sagen ich habe mich rundum wohl und gut beraten gefühlt. Die Bearbeitung meines Buches war effizient, jede Änderung wurde direkt umgesetzt.... Se mer
I am a bit disappointed with the instructions for hooking it up. Do you have more specific instructions for how to install it?
We've placed an order for the book SEX MONEY PIZZA PARTY BY JARED KOCKA for our studio, intending to use it as a coffee table book. I must say, this tome is an absolute masterpiece when it comes to ca... Se mer
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Företagsinformation
Skrivet av företaget
Snap Collective is an innovative and unconventional publishing concept, founded by Dr. Philipp W. Müller, specifically designed to help to bring to life portfolios of international photographers and artists. The idea behind Snap Collective is to give artists a possibility to publish a photo book or a portfolio of their work without enormous efforts, offering a streamlined platform with some of the best printing and distribution partners, support of a design team and more.
Kontaktuppgifter
Amaliegade 6. 2.tv, 1256, Copenhagen, Danmark
- info@snap-collective.com
- snap-collective.com
4,4
Utmärkt
130 omdömen
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Lots of Love Snap Collective
It was a real pleasure working with Snap Collective and creating my first book!
The quality and color's were better than I could imagine! Thank you so much for your great job and cooperation. I would especially like to thank Valentina, she worked closely with me throughout the entire process.
16 januari 2024
Omdöme utan inbjudan
Svar från Snap Collective
Dear Mira,
We value your trust and cooperation immensely! Thank you!
Svar från Snap Collective
Dear Orion, thank you so much for your feedback!
Svar från Snap Collective
Thank you :)
Excellent quality of ordered books
Excellent quality of ordered books. Took longer than expected but 100% recommended!
6 oktober 2023
Svar från Snap Collective
Dear Phil! Thank you so much!
5 months = no tracking #
This company has given me the runaround since July 2023.
I haven’t received a tracking number after months of paying.
Last email on 0ct 27:
———————
Dear Dione,
Thanks for getting in touch.
The book is still in production. We don't have it in stock. It usually takes 10 weeks for the book to be printed and shipped to the buyers. The reason is that a high-quality thread bound book requires a highly complex process of manual craftsmanship, different machines and long distances to achieve the result that will ultimately delight our artists. For example, each individual book travels 1,000 km across three locations to be finally released. Every single book is processed on 9 different machines and taken into their hands by about 15 people.
So, you will receive your book in any case. We will send you a notification with the tracking number.
Thank you for your patience!
Sincere regards,
Valeria Nastas
Customer Service
Snap Collective Publishing K/S
Amaliegade 6. 2.tv, DK-1256 Copenhagen K. Denmark, European Union
CVR Nr. 43871935
Director: Snap Collective Management Ltd. London (Charlotte Mueller CEO)
26.10.2023 23:35, Dione Hoover пишет:
————-
Yet one article quotes this company boasting about turnaround times of 1 month.
Really?
13 november 2023
Omdöme utan inbjudan
Svar från Snap Collective
Dear Dione,
We apologize for the inconvenience you've experienced. This is not the level of service we aim to provide. We've identified the issue and value your feedback and we have since then improved our shipping methods providing every customer with a tracking number. Best,
Customer Support Team
I ordered the beautiful book "In…
I ordered the beautiful book "In Absentia" by Nicola Bertellotti. I was unable to buy it in San Francisco and found Snap Collective online. Excellent service and book arrived in perfect condition.
Thank you!
27 september 2023
Svar från Snap Collective
Dear Nancy
Thank you so much for your kind words and for choosing "In Absentia" by Nicola Bertellotti from Snap Collective. We're thrilled to hear that you had an excellent experience with our service, and that the book arrived in perfect condition. Your satisfaction is our utmost priority, and we truly appreciate your support.
Best regards,
Snap Collective Team
Printing Errors
24 augusti 2023
Svar från Snap Collective
Dear Keith,
We sincerely apologize for any printing errors you encountered with your order. We have addressed the issue promptly, rectified the errors, and reprinted the books to ensure the highest quality..
Best,
Customer Support Team
Svar från Snap Collective
Dear Melina,
Thank you for your feedback. We apologize for any delays you experienced with your order. Our books go through a funding phase when they are ordered, followed by the layout stage and then production so they are not ready in stock. All this contributes to the extended shipping time and we are hoping this can help understand the process.
Best,
Customer Support Team
Svar från Snap Collective
Thank you very much, all books are made in Germany
Svar från Snap Collective
Thank you Sarah
Terrible customer service
Terrible customer service, tracking didn't work and notifications of pack in route not existent. Randomly show up at my door no joke MONTHS after purchasing way past the estimated time of arrival.
5 juli 2023
Svar från Snap Collective
Dear Alex,
We appreciate your feedback and sincerely apologize for the inconvenience you faced. Since your experience, we have made significant improvements to our shipping service. All books are now shipped using a different provider with tracking, ensuring a smoother and more reliable delivery process. We're sorry for any frustration caused and hope to have the opportunity to serve you better in the future.
Best,
Customer Support Team
Svar från Snap Collective
Dear Curto,
We apologize for any inconvenience you've encountered. Our records indicate that your book has been shipped and delivered, based on our system.
Please note that our delivery times may seem longer because, at the time of your order, the book was still in the funding phase. The creation of the layout and production processes also contributed to the extended timeline.
If you have any further concerns or questions, please feel free to reach out to us.
Best regards,
Customer Support Team
The quality is fantastic
The quality of the book is fantastic. Every detail was taken care of with an artistic sense and sensibility.
Loved everything about it!
20 maj 2023
Svar från Snap Collective
Thank you very much Pablo
The product is amazing
The product is amazing, and the opportunity to pre-order as well. Unfortunately, production took longer than expected. Had to send several e-mails before getting an update on delayed delivery. I Like your company, communication could be a bit better.
21 maj 2023
Svar från Snap Collective
Dear Yordi,
Thank you for your positive feedback on our product and pre-order option. We sincerely apologize for any inconvenience caused by the extended production time and the delay in communication updates. Your input is valuable, and we are actively working to enhance our communication processes to better serve our customers. We appreciate your understanding and look forward to providing an improved experience in the future.
Best regards,
Customer Service Team
Great pictures, bad service
I think the artist's pictures are great and I'm glad I bought the book. But the waiting time of over 16 weeks with no communication from your side was really bad. I would have been happy about a short feedback, so at some point I thought that it was fraud and I lost the joy in the book. Also the quality of the book is not good, it is printed crooked.
21 maj 2023
Svar från Snap Collective
Dear Stefanie,
Thank you for your feedback, and we appreciate your positive comments about the artist's work. We sincerely apologize for the extended waiting time and the lack of communication, which falls short of our service standards. We are actively addressing these issues to improve our customer experience.
Additionally, we regret the quality concerns with the book, specifically the printing alignment. We take quality seriously, and we will be conducting a thorough review to ensure such issues are rectified moving forward.
Best regards,
Snap Collective Customer Service
Good books, bad service
Unfortunately, it is not possible to get a proper invoice. Despite multiple requests. However, since we ordered as a company, we absolutely need these for the tax authorities. Too bad, because the books are excellent ...
23 april 2023
Svar från Snap Collective
Dear André,
We sincerely apologize for any inconvenience you've experienced in obtaining a proper invoice. We understand the importance of this for your company's records. Our team is going to send you the necessary documentation promptly. Thank you for your understanding, and we appreciate your patience in this matter.
Best regards,
Customer Service Team
The item never arrive. (Disappointed)
I'm disappointed by the service of Snap collective. On the 25/9/22 I purchased Wonder By Matthew Mills and I haven't receive the book. I've contact the and they never reply the email, I've have contact the autor witch is friend of mine and he don't even received an answer from them.
28 januari 2023
Svar från Snap Collective
Dear Jose,
We sincerely apologize for the delay and inconvenience you've experienced with your order for "Wonder" by Matthew Mills. We understand your frustration, and we deeply regret the lack of communication from our end.
Rest assured, we are actively investigating the issue and will ensure that a new book is sent to you as soon as possible. Our customer support team will reach out to you directly to confirm the details and expedite the process.
We appreciate your patience and understanding in this matter. If you have any further concerns, please feel free to contact us directly.
Best,
Customer Support Team
The quality was great and it was…
The quality was great and it was shipped and packed well.
18 mars 2023
Svar från Snap Collective
We appreciate your feedback, thank you Adam
accurate and reliable publisher
I’m a freelance photographer who had the possibility thanks to snap collective to publish her own first photo book.
The publisher follow me during the process of creation, promote my book and give me helpful advices to get an amazing and accurate product.
I’m totally satisfied about this experience!!
28 april 2023
Omdöme utan inbjudan
Svar från Snap Collective
Thank you for trusting us Alessia, it was a pleasure to work with you.
An All Around Great Collaboration!
Snap Collective designed and produced a spectacular book for me that brilliantly displays my photographs from around the world!
They have a great team that is very creative/responsive and I am extremely happy with the results!
16 mars 2023
Omdöme utan inbjudan
Svar från Snap Collective
Thank you Neil for your support and we are exited to continue our collaboration with Viewbug.
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