Snag My New Home Omdömen 

Excellent Service! They provided outstanding service from start to finish. The customer service team was prompt in responding to all our queries (both WhatsApp and email). Also, the surveyor conducted a thorough and detailed inspection of the property. He took a lot of pictures and the report was delivered to us very quickly. I highly recommend Snag My New Home for anyone in need of reliable snagging services.

This company were unbelievably unprofessional and the responses I got were beyond rude. The company agreed to pick up the keys prior to the survey and then refused to on the day claiming the estate agents were shut. I rang the company everyday for over a week with no one getting back to me and eventually after more rude messages I managed to get half of the money back despite them never stepping foot in the property. Do not use!!

I used Snag My New Home for a snagging inspection based on the positive reviews, but my experience has been disappointing. The initial report identified 50 snags, but within days, I found five more significant issues myself. This raised concerns about the thoroughness of the inspection and left me questioning whether the service was worth the cost.

When I shared my concerns, the company responded by emphasizing their terms and conditions rather than addressing the quality issue meaningfully. I was told not to expect them to catch everything, which felt dismissive. While I understand that no inspection can be perfect, I expected a higher level of professionalism and attention to detail.

After receiving the report, I also received an email asking me to leave a review. It included the following statement:
"For your valuable time and 5 Star reviews, we will email you £20 Amazon e-voucher within 24 hours."

This seems like an attempt to manipulate reviews and encourage misleading feedback, which raises serious ethical and legal concerns. I now question whether many of their 5-star reviews are genuine. Such practices are not only unethical but also likely illegal under UK consumer laws. I am seriously considering reporting this behavior to the relevant authorities.

To make matters worse, here is the final response I received after raising my concerns:
"Your 1 review will not cause any damage because our 96% reviews are 5 stars. Only 4% are *** customers who have no brain. Next time when you book, read the terms and conditions, you ****. Now you can leave the review :)"

This response was deeply unprofessional, offensive, and disrespectful, showing a shocking lack of customer care. It has only reinforced my dissatisfaction with the service and the company’s attitude.

In summary, my experience was far from what I had expected. If you are considering using this company, I would advise caution—the positive reviews may not accurately reflect the service you will receive. I cannot recommend them based on my experience.

P.S.
You can report mistreatment by a business even if they cite terms and conditions that seem to excuse their behavior. Terms and conditions cannot override consumer protection laws, and any unfair treatment could be subject to enforcement by consumer protection agencies.

If you're unsure where to file a report, start with Citizens Advice org uk They can guide your complaint to the appropriate authorities for further assistance.

Regarding the Reply from Snag My New Home

The terms and conditions from Snag My New Home attempt to limit liability for missed defects by citing potential issues such as accessibility, visibility, and human error. However, while businesses can specify reasonable limitations in their terms, disclaiming all responsibility for missed issues may not fully protect them if the service falls below expected professional standards.

In the UK, the Consumer Rights Act 2015 requires that services be delivered with "reasonable care and skill." Therefore, if significant or common issues are missed, clients could argue that the service was not performed to the standard reasonably expected of a professional snagging company. Although limitations due to accessibility may be acceptable, a blanket disclaimer could be insufficient, as UK law generally does not permit businesses to completely absolve themselves of responsibility for quality in professional services.

For disputes over missed snags, clients can approach Citizens Advice or Trading Standards for guidance.

The terms and conditions from Snag My New Home also do not mention a compensation review scheme. The statement offering £20 Amazon vouchers in exchange for 5-star reviews is likely illegal in the UK under consumer protection and advertising regulations. The Competition and Markets Authority (CMA) and Advertising Standards Authority (ASA) require that reviews be genuine and not influenced by incentives that could affect customer honesty. Offering rewards specifically for positive (5-star) reviews violates these principles, as it encourages biased feedback that can mislead consumers.

Lastly, the terms and conditions from Snag My New Home do not address the use of inappropriate language or harassment. I regard unwanted, insulting, indecent, and grossly offensive WhatsApp messages sent by Snag My New Home as harassment. Harassment is a criminal offense under the Protection from Harassment Act 1997.

Really great service. Got the report the next day and was easy to understand.
Any issues I had I just connected via WhatsApp which was so quick and helpful.

Fantastic service! Snag My New Home representatives were very prompt in replying to any questions we had. The surveyor checked the property very carefully and the report was very detailed with pictures. The snagging report was sent back to us very quickly! Would definitely suggest Snag My New Home for anyone looking for external snaggers.

Very impressed with the level of service. Booking was simple. There was clear communication by text following the booking. The report was extremely detailed and clear. Would recommend and use snagmynewhome again.

It was really nice having Cameron coming to inspect my new home, friendly and really nice
Thank you for pointing a lot of snags I would never notice
Great worth of the money spent

Fantastic service! They check the property very carefully and mark the issues very detailed. The snagging report has sent by within 24 hours! I will suggest my friends to use their services for their new home.

Very good experience- I was initially hesitant on paying for a snagging check however so much was picked up on that I wouldn’t have otherwise noticed. Professional in depth report provided with pictures so easier for the developer to refer to. Easy to arrange and change appointment times through customer services and received constant communication throughout. Would highly recommend!

The Snag company was brilliant - very thorough and had snags I would of even noticed. Can highly recommend. Definitely worth booking.

Great service, quick and and in depth

Great service, straightforward booking and good communication via whatsapp when info and a time change was needed; report provided the next day and seems thorough, picking up some things that I wouldn't have. It's the first time I've used such a service and I have peace of mind so well worth it.

Great experience. It was easy to book and manage appointment. Top-notched customers service. Prompt response to queries. I am happy with the service I got.

Great experience, easy to book and make any amends to the booking if needed

Great work. Took their time and gave an in depth report.

Very helpful customer service during the equity and booking stages. Liam, the surveyor, is professional and obviously experienced, having picked up a lot of issues. The inspection report is well prepared and nicely presented. Would defo recommend Snag My New Home to home buyers.

Very Good service. I have booked it only a day before and there was no hassle. I was able to speak to customer care executives quickly and able to confirm that everything is set as per the booking. Actual snagging took place for close to 1.5-2hrs but most issues were reported.

Great service! My original snagger that I had booked cancelled on me last minute and I needed to get my snag report in 48 hours later. I managed to book an appt for the next day and they came round at the exact time. Liam was wonderful & explained everything to us really well. He drove quite far to come to us and we really appreciated the effort. We explained we needed our snag report in within 24 hours and he sent it to us the next morning on time. What a wonderful guy and wonderful company! Thankyou guys :)

Excellent service I can’t recommend them enough.

Booking and organising visit was extremely easy. Also very easy to get in touch with someone over the phone. Reece arrived on time and spent plenty of time in each room explaining how things should be etc. Report came very quickly and was easy to read