Snag My New Home Omdömen 

Terrible service! Avoid at all costs!
We went on the reviews on here but what a mistake. We booked a Snagger for 10am and was still waiting an hour later for them not to show up. Didn’t get a phone call or text to say they won’t be attending. Called numerous times to receptionist to be told 3 times I would get a call back. Eventually a guy called me and said he will be attending instead but will be another hour and half until he can arrive for the appointment. This was not acceptable as the appointment had already been missed with developer now. I then informed him not to continue to turn up and called reception to request a refund. They told me they would organise a refund but since not heard from them or received my refund as of yet. I would avoid this company. It’s extremely unprofessional & they will let you down.

I have now received my refund, but again avoid at all costs! Unreliable and unprofessional company. This they cannot deny.

Exceptional work by Waseem. Very professional and friendly when performing his inspection at my property GREAT WORK.

Excellent service. Detailed report and prompt communication. I would highly recommend using snag my new home.

Very impressed and professional . The repot was thorough and in detail. Excellent service.

Waseem was very professional , friendly and thorough. Would highly recommend.

Booking and snagging were seamless. Report was very thorough and timely as well. Very impressive.

Got good guidance, easy booking and great snagging report from the SnagMyNewHome. Very professional person and has good eye for snags.

Really organised, quick, good customer service - recommended!!

Very communicative and prompt report. Picked out things I never would have looked for myself!

Totally worth to book this service, They have identified 85 Issue out of tolerance and am happy for their service and am definitely recommend to my friends..

Good professional snagging service. Their service was within my budget and there is nothing to complaint about their service. I recommended their to my friends too. In total 79 issues were identified which I wouldn't have done myself.

It was efficient, quick and to the point

Exceptional snagging service from start to finish! The surveyor from Snag My New Home conducted a very thorough inspection on my new build property, covering all aspects in line with NHQB guidelines. They identified 97 issues that needed to be addressed, most of which I wouldn’t have noticed on my own. Their expertise has been invaluable in ensuring my home is up to standard, and the detailed report they provided has been extremely helpful in dealing with the developer. Highly recommend Snag My New Home to anyone looking for a reliable snagging inspection. Thank you for making this process so smooth!”

Liam was very helpful with our snagging report, he confirmed the appointment the day before.
After the inspection he discussed his findings with us & had the report to us within 24 hours!

Key areas not inspected - READ T&C's!!!
Key areas not inspected and poor follow up service

Requested the snag inspection, all organisation of the inspection started well, with a very efficient whatsapp update service, swift message replies and a large number identified due to a internal finishing job from our developers.

However, key snags were missed due to lack of inspection of key areas of the house and was told to read T&C's as some snags are expected to be missed! No check at all was done to the Loft, inside of the garage and garden. As a result a key snag was missed in that no ducting had been installed in my loft from our upstairs shower.

Had it not been for an issue with an extractor fan God knows when this would have been identified as we trusted a thorough job had been done by professionals. The loft area is listed on their website as part of the inspection survey.

When I made the team aware of this and asked for the report to be overall snagging report to be updated to take back to developers (aka completing part of the job for them by taking the photos and offering to send this to them) I was met with hostility and the same tired excuse that has been used throughout other non - 5 star reviews here that snags will be missed but it says nothing about not inspecting key areas such as the loft or not carrying out thermal inspections.

Additionally, stating you will not be updating the report although you offer this your website is very disappointing.

Worth looking at alternative snaggers even if it means waiting slightly longer

We have just moved in to a new build property and used Snag My New Home to perform a snagging survey. Liam was friendly and incredibly thorough with his checks and noticed so many things that we never would have.

The survey was very easy to book and communication was great throughout - highly recommended!

Great communication and timely production of the report. Thank you

Would give 10 stars if I could. Waseem Did a thorough job of identifying the snags. They were understanding of an error from my side. Very happy and impressed with the service I received, thank you guys!

The process of procuring a snagging survey from Snag My Name Home was easy. The booking team was very responsive to my queries regarding their service and level of insurance before I booked, providing me with much needed assurance. After booking, Lina is helpful and flexible in terms of scheduling and payments. Communication was through WhatsApp and email and regardless of the communication channel, the team was polite and quick to respond.
On the day of the survey, Liam kept in touch with me before arriving. Upon arrival, he prepared shoe covers to put on. I feel that he respected my time and property. Liam manages to identify snags that I was not able to. He is professional and answers all my questions politely and patiently, explaining in detail the requirements of NHBC and NHQB spec.
After the survey, the report arrived in a timely manner. Lina addressed my query even on Sunday.
Overall I'm satisfied with the service.