Another order which hasn't arrived and no communication from Smoke Hut despite emails and messages sent. If there is an issue with stock,delviery etc just inform the customer. Will most probably be... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Delivered on 6th with next day delivery. Tracking updated stating sender has assured Royal Mail parcel has been sent to them. I am still waiting. No contact from seller despite numerous emails to them... Se mer
Usually they are great however the last few orders they have really let me down, I ordered on 18th October still have not received my order and have not heard anything from anyone despite contacting t... Se mer
Ordered 2 Elux Firerose, Mr Blue and Grape Gummy Bear. Both flavours came correctly. Ordered midnight Wednesday and they were here by Friday midday. Highly recommend Firerose and will definitely be or... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to Smoke Hut UK, your go-to destination for premium vaping products. As a trusted online retailer, supplier, and wholesaler, we offer an extensive range of disposable vapes, e-liquids, vape kits, rechargeable vapes, and pod systems. Discover trending brands like ELUX, ELF BAR, LOST MARY, SKE CRYSTAL®, RandM, IVG, BULLET BAR, GOLD BAR, HAYATI PRO MAX, HAYATI ULTRA 15K, ASPIRE GOTEK, SMOK, Vaporesso, GeekVape, Voopoo, Riot Squad, Bar Juice, Nasty Juice, Dinner Lady, and Doozy Vape Co. We specialise in the full range of Hayati products, including the Hayati Pro Max 4000 and Hayati Ultra 15K. Whether you're looking for the latest disposables or high-quality nic salts, we have everything you need to enhance your vaping experience. Our commitment to quality, variety, and customer satisfaction sets us apart. Plus, we offer free next-day delivery on all orders over £25, so you can get your favourite products quickly and hassle-free. Shop with confidence and elevate your vaping journey at Smoke Hut UK — where quality meets convenience.
Kontaktuppgifter
SmokehutUK SK, Axletree Way, WS10 9QY, Wednesbury, Storbritannien
- contact@smokehutuk.com
- smokehutuk.com
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150 omdömen
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Have made a couple of orders will…
Have made a couple of orders will definitely order from there again best prices quick delivery they made up my order with same flavours but a larger vape at no additional cost personally phoned me to let me no the problem and solved it fantastic
11 september 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Cheryl,
Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Svar från Smokehutuk
Hi Clare,
Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Get ordering - ya won’t be disappointed!
Bang on if you smoke these a lot, saved me some right money ordering in bulk and having the option to choose 10 different flavours rather than a box of all same. Will defo be ordering again! Rapid delivery too only ordered Tuesday and came first thing Friday morning! Nice one x
30 juni 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Charlotte,
Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Société de voleur!!!
Société de voleur!!!
Ne commandé pas sur ce site arnaque.
Les cigarettes randm tornado ne marche pas je me suis cramé la bouche avec.
Les 2 que j'ai commandé ne marche pas et à un prix élevé +les taxes de 18 euros une fois arrivée chez moi .
9 juni 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Joker,
May I kindly ask you to email us on contact@smokhutuk.com with your order number so we can look into this and provide a resolution.
Looking forward to hearing back from you.
Kindest regards,
Tony
Excellent customer service
Excellent customer service , had a huge range of flavours and i will definetely be ordering from here again!
3 juni 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Joshua,
Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Deal with caution
I did order a box of vapes almost a year ago, after a month I did contact these guys and they did blame the holidays of Christmas.
I did fall for this. After another month has passet I did contact them again, asking What is going on since I did pay for tracking on my parcel and they had ” sent it a different way so I could not trace it ” they told me they would re-fund me and that it is in process. Its been over 8 months and, last contact was 2 months ago.
I would not recommend this, Deal with caution.
27 maj 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Jo,
Thank you for leaving us a review and I am deeply sorry for the inconvenience caused.
May I kindly ask you to email us on contact@smokhutuk.com with your order number so we can look into this and provide a resolution.
Looking forward to hearing back from you.
A fantastic trustworthy company
A fantastic company who will always process orders quickly.
I order a mixed box of fire rose ex4500 every month.
They always call me if they haven't got the flavours I want in the numbers I requested, giving me alternatives to try.
Really polite , really professional and really good value. I'll be a customer for a long time to come
2 maj 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Mark,
Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Ordered several times from them arrived…
Ordered several times from them arrived quickly with free royal mail.
Contacted on a couple of occasions & replied quickly & efficiently
5 maj 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Jo-Anne,
Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Good overall
Good overall, okay prices, polite staff. Sometimes if ordering mixed boxes they don't have everything you asked for but that is understandable due to the limitations of the ordering system. But they do always ring with alternatives if that happens. A solid 4 stars with room for improvement
10 mars 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Marcus,
Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
quick and reliable
Delivery quick and reliable. Flavour choice perfect. Even when one of the flavours I wanted was out of stock I got a phone call to confirm which other flavours I’d want. Highly recommend!
25 april 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Ilyas,
Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
Thank you !
Arrived within 3 days even rang because…
Arrived within 3 days even rang because 1 flavour was out of stock to see which other I would want
22 april 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Dwayne,
Thank you for taking the time to write a review of our services. We very much appreciate your custom.
Thank you !
Absolutely amazing service
Absolutely amazing service. Will call if a flavour is not available. Quick delivery. Have been buying for the past 4 months Reasonably price too. A**** highly recommend.
29 mars 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Lisa,
Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Do not buy from them!!
Do not buy from them!!! Ordered 10 flavors, only 1 came the right one, and rest were wrong. Putting wrong flavors and never answer !!!! Do not buy anything from these guys!!!!! Never answer emails, customer service is bad, no refunds. SCAM artists.
28 mars 2023
Svar från Smokehutuk
Hi Sergey,
Thank you for your review and I am sorry to hear that you are not happy with the item received.
I can see that someone from the packaging team has tried to contact you before despatching your order however my colleague was unable to get through to you due to no answer or reply on email. If you are not happy with the item you have received you can return the item within 14 days of delivery for a full refund.
I can also confirm a member of staff has contacted you directly again in the hopes of getting this rectified. If you have any further queries, please do not hesitate to contact our dedicated customer service team on contact@smokehutuk.com who will be more than happy to help you.
Kindest Regards,
Tony
4/5 service
4/5 service. Literally would be 5/5 my only problem is they dont speed up any process of depatching your order i dont know if they are lacking staff or stock but they generate tracking for the item 3/4 days before the item is even despatched which is a pain as within the waiting time then i have to go and pay full price for vapes from shops. Everything else is amazing, get calls if a flavour is out of stock, replacement if any problems with stock. Im just genuinely getting tired of waking up each day trying to track my parcel because i have no vapes left and it saying were expecting it. If they could speed up the processing and despatching time, be the vest website for vapes.
15 mars 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Michala,
Thank you for taking the time to write a review of our services. Reviews like this allows us to improve our service and I can assure you this have been taken up with the team to prevent from this happening in future. If you can please contact our dedicated customer service team on contact@smokehutuk.com who will be more than happy to provide a resolution for you.
Thank you !
elux 3500 ack of ten
Had a few orders now and everything is good, if they haven't got a flavour in stock they will ring you to ask what other flavour you want, fast delivery keep up the good work guys
15 mars 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Martin,
Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Cheaper than everyone else
I’ve had a few orders from SmokeHut. The very first order one of them didn’t work but they did replace I’ve just received a 10 pack and very pleased. They didn’t have the flavours I wanted and they actually phoned me up and told me what they had in stock. Highly recommend them. Thanks guys I will continue to use them. Well done Guys.
13 mars 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Neil,
Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Great service and quick delivery
Great service and quick delivery, was called on same day as order made as they did not have the available stock to fulfill the order, but was given alternative options. Order was made Friday and recieved on Monday so cannot complain about delivery times. Thankyou
10 mars 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi,
Thank you for taking the time to write a review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Great Service & Products
Made a few orders now with smoke Hut and all of them have been great with fast delivery. Another shout out to Assen in packing who called me to say one flavour was out of stock and ask what replacement I would like, also Iszac in customer service who always answers all my incessant questions :)
Tip: Leave your number when you check out, saves them time if an issue arises, they can contact you. But very happy and the prices are fab... I will be back :)
3 mars 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Leo,
Thank you for taking the time to write another review of our services. I have forwarded your review onto our team who are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Been ordering from them for a few…
Been ordering from them for a few months now. The guy calls if they haven't got flavours you need which is great. No issues up to now with any being broken or not working. Very pleased and will continue ordering from them. Thankyou smoke hut
3 mars 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Chris,
Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
Ordered from smoke hut for a few months…
Ordered from smoke hut for a few months now, had a few problems at first as one was leaking and two were missing, when I contacted them they said the missing two were out of stock and they had tried to ring me, which I had had missed calls while in work and they sent out the three out with no problems. Just received my latest order and once again they contacted me to let me know one of them was out of stock so I could choose a different one before they sent my order out, ordered on the Monday with free delivery and received on Thursday. Wouldn’t hesitate to order again. Thanks
8 mars 2023
Omdöme utan inbjudan
Svar från Smokehutuk
Hi Karen,
Thank you for taking the time to write a review of our services. Our team are absolutely thrilled to hear such great feedback.
We very much appreciate your repeated custom and loyalty.
Thank you !
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