Smdirect Omdömen 

In terms of communication, I agree with the last buyer. However, I did not receive my order.

I sent an enquiry to the contact details provided on SMDIrect.net before I placed the order. No response.

After placing the order I did not receive an order confirmation. Without any communication my order was refunded. The goods were still available on the website so I assumed it must be a admin errror; I placed the order for a 2nd time. Still no order confirmation or any communication for that matter.

The following day I received an email, it was just an image of the order saying "You've left some items in your cart!" and "We've saved the items you left in your cart for you. Please click on the button below to continue and complete your order."

Eventually it was necessary to open a PayPal case. If the product price is cheap, there is usually a reason. This seller isn't familiar with the definition of good customer service. I cannot recommend.

All you positive reviewers need to wait until your product is faulty,then you will change your review . I bought xmas lights 24/11/24 they do not work.
This company gives you email and telephone contact details on their site but you just try to use them to contact them . They do not reply to either emails or phone messages.
When ordering they give an excellent service and tracking service , not so when the product is faulty, they do not reply to emails , they dont answer their phone or respond to phone messages,
Buyers please take notice of all the negative warning, they are true, and all the positive ones are only when purchased items and not after trying to get in touch with faulty items complaints.
no after sales customer service what so ever,
My purchase was via PayPal so I am going to try through them to see if they can help

Avoid !!!!!!!! No product won’t answer the phone …items not sent ! £60 odd pound !!!

Rob dogs!!!!!!

No lights, no response to emails or phone calls, no updates. Basically a scammer and now having to claim back through credit card. Ridiculous.

Do not buy from this seller Sajid Majid absolute scammer had to get my money back through PayPal take your money does not deliver goods and does not reply to emails this seller is on eBay and Amazon as well, so be aware do not believe the fake reviews

AVOID. SCAMMER ALERT…
If only I’d read the reviews on here before ordering from these scammers.

From the offset, I was lied to and blackmailed after wanting to cancel the order. I ended up rejecting the order from Royal Mail, to which the owner Sajid Majid messaged me on WhatsApp, stating that he wasn’t happy and that I wouldn’t be getting a refund. Well - true to his word, he was uncontactable after this and the refund is now being dealt with by my bank, as it appears this is how the company conduct its business by selling broken/faulty goods and not honouring refunds.
SM Direct - what a shambles! Hopefully they’ll be shut down soon to avoid this mess happening to many more

Do not order from here, they do not refund, items are faulty, they do not answer the phone or emails. Like many others I have had to go to my bank for a refund dispute.
I feel a BBC Watchdog investigation coming!! AVOID AVOID

Bought Christmas lights from them costing £60. When they arrived some of the lights were faulty so contacted via email to initiate a return.

It states on their website that returns for faulty items are free and a returns label will be provided. We were sent an address to return to but no label.

After repeated emails asking for this label and continually being ignored over the space of a month, we did a PayPal chargeback which was settled in our favour after (you guessed it) the seller didn't respond.

Honestly, don't bother. Pitiful customer service.

If you have purchased from them and are being ignored, please contact your bank or PayPal about initiating a chargeback.

I ordered a washing up bowl, Kilner Jar, branded toaster bags, silicon covers and Loaf tin On Sunday 21 Jan. I got two paypal receipts but no acknowledgement from the actual company. So then searched on line for sm dierct and found this reviews page so was bit worried it was a scam. However, around Friday 26th I got a well wrapped parcel, everything in it , as described and ordered, so would use them again. have left review as some people have said it is a scam, but this is not my experience.

A month after ordering fairy lights, they have still not arrived. I do not believe this is a legitimate company selling legitimate products. When you go into your account to see whats happened to the order it just says "Pending" although online it says delivery was 3-5 days! They take your card payment online but hope you dont claim it back through your bank as many people dont bother. Its definitely a scam. No reply to any of my emails so Im not even going to bother to try to call them. Will claim back through credit card company.

Scam company, thankfully used PayPal.

AVOID

Slightly concerned by some of the bad reviews on line but quickly delivered Xmas lights and (at least so far) seem exactly as requested. Good quality and work well. Very happy.

I ordered from this company for the first time. I ordered on Saturday and arrived today (wednesday). Great service. Lights are very pretty and as described. Happy customer. Thankyou

Scam website don’t order. My experience similar to most on here sadly. I ordered lights, didn’t receive, cuts me off on the mobile every time I call, no reply to emails or website message option. The positive reviews on here look fake to me - please don’t get scammed and order from them. Raising with trading standards and hopefully will be shut down! Also have raised a claim with PayPal. Save yourself the bother and order from legitimate company.

Do not buy from this company!! Sent the wrong lights,I emailed twice for a return address and refund,but no reply, I'm now stuck with lights I don't want and £20 out of pocket, not happy.

THIS COMPANY IS DEFINITELY A SCAM.

100 percent do not trust this company. I ordered lots of Christmas lights in Nov-2023 and never received them and no reply to numerous messages and answer phone messages. Now I have to raise a dispute with credit card company.

Like many others, I placed an order with some nervousness in light of past reviews for some very pricy lights.
They arrived in 4 days and are perfect.
So, I am of the view that this retailer is good and I am very happy with my purchase.

Like others I was a bit weary prior to ordering due to other poor reviews but thought with using PayPal you have buyers protection so nothing to loose.
So went ahead and bought over £160 of Christmas lights, the prices were good and the order arrived quickly and well packaged! An excellent service from SM direct

I must admit I was worried I would not receive my order of Christmas lights after reading these reviews. My lights arrived less than 24 hrs after I ordered them and are as described so felt compelled to write a positive review.

Bought 2 bags of compost which have never received. Emailed them several times, no reply, no refund, no order.