I've tried many times to complete a survey but it always crashes at the same page; 33% in. Previous would-be consultees were advised to report any error through the Smartsurvey website, but there is... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Governors at our primary school used SmartSurvey's Professional plan to design and run a staff wellbeing survey. We received a small discount because we're not for profit. The survey worked very we... Se mer
This is my second time using paid online survey for my research. I switch to Smart Survey as this platform provide more features at more affordable price including student price discount. I also lov... Se mer
Företaget har svarat
Easy and simple to use, loved the analytics that helped to understand and share the results. We have used to conduct both parent/carer and pupil surveys at our school. Template are a great start... Se mer
Företagsinformation
Informationen kommer från olika externa källor
With the SmartSurvey SaaS platform, users can capture, analyse and report virtually any type of data via a simple, yet stylish, online survey service. SmartSurvey is used by over 100,000 users, including businesses, educational institutes, charities and some of the world’s leading brands. Registered under the Data Protection Act, GDPR compliant and certified ISO27001, the company is widely recognised and trusted by government and public sector organisations.
Kontaktuppgifter
4,5
Utmärkt
82 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great!
It had everything necessary to create a survey for my dissertation. The graphs presenting the data are great.
15 september 2024
Omdöme utan inbjudan
Svar från SmartSurvey
Fantastic to hear we had everything necessary and the graphs worked well for you and your dissertation! All the best with it!
Best wishes,
The SmartSurvey Team
Great platform for research surveys
Great platform for research surveys. Easy to choose the question formats and editing and the resulting generated graphs and diagrams and super useful for reports. Highly recommend!
14 september 2024
Omdöme utan inbjudan
Svar från SmartSurvey
Thanks so much for the review and highly recommending us! It's hugely appreciated!
Best wishes,
The SmartSurvey Team
One of the best paid online survey form
This is my second time using paid online survey for my research. I switch to Smart Survey as this platform provide more features at more affordable price including student price discount. I also love to use Smart Survey as the assistance given to me is very quick and helpful. Thanks to Martin who always reply to my online ticket.
Hopefully I can continue using this platform for my future research. Great work Smart Survey!
30 april 2024
Omdöme utan inbjudan
Svar från SmartSurvey
Hi Nurshamimi,
Thanks so much for the review of our software, we're so pleased to receive your feedback.
Also, I have passed your thanks onto Martin. We do try to provide the best support possible to all of our customers. When it is mentioned, we really do appreciate it!
Best wishes,
The SmartSurvey Team
Good survey platform
Survey was easy for respondents to use with many question options available. For future improvement, it would be good to have a way to connect questions that follow another (e.g. “if you responded yes…). Data was able to be exported for analysis easily
24 juli 2024
Omdöme utan inbjudan
Svar från SmartSurvey
Hi Morgan,
Thank you for your review, we really appreciate the time you have taken and 5-star review!
You can connect questions using our Skip Logic feature (https://help.smartsurvey.co.uk/article/skip-logic). We'll do our best to ensure customers can find this information easily in the future!
Best wishes,
The SmartSurvey Team
Scam email with link to SmartSurvey.co.uk
I received two scam emails asking to confirm my email address using a link to smartsurvey.co.uk. Do not use
17 juni 2024
Omdöme utan inbjudan
Svar från SmartSurvey
Thank you for your feedback. It appears an individual has created the survey using SmartSurvey software.
We do have measure in place to event any spam surveys from being distributed.
If you have received a suspicious survey, please report it in or contact us and we can verify the validity of the survey. If it is spam, we can take the appropriate action on the account.
Best wishes,
The SmartSurvey Team
Not fit for purpose
Tried to complete an NHS form that uses smart survey. Couldn't even go past the first page without it coming up with an error even though all the info was completed correctly. Awful experience and extremely stressful as I need this for my treatment. Could never recommend
21 maj 2024
Omdöme utan inbjudan
Svar från SmartSurvey
Thank you for your feedback. It appears the individual/company who created the survey using SmartSurvey software may have made an error in their design. This could be causing the survey to error.
As data processors, and not controllers, we are unable to access a customers account and make any amendments to their survey.
However, we can potentially contact the individual/company who created the survey and let them know you are having difficulties completing it. This will allow them to review the survey design and make amendments, additionally we would be able to help them with this if needed.
For us to contact them, if you contact us to let us know the survey you are attempting to respond to and we will contact the customer. Our contact details can be found at www.smartsurvey.co.uk.
Alternatively, if you know the contact details for the individual/company who requested you to complete a survey, you can contact them directly to let them know.
Best wishes,
The SmartSurvey Team
Great product!
Great product! We chose Smartsurvey as they're UK based and best priced in the market. Also it is the easiest to use from what we've tried so far.
29 november 2023
Omdöme utan inbjudan
Is this a scam
Is this a scam? I responded to a survey that says it pays £30 and takes 30 minutes to give feedback about energy usage. I filled in some very basic info, and then it said, now sign up to make your own survey! It feels super scammy... Will I recieve £30? Or is this a sneaky way to get people to give their basic info up? I've looked on the website to contact someone and screenshot the advert. Before I completed it I checked on trustpilot... Something feels off.
5 december 2023
Omdöme utan inbjudan
Svar från SmartSurvey
Hi Abi, Thank you for your feedback.
When a SmartSurvey customer designs surveys, dependent on the plan they are on, they are unable to customise their 'Thank You' page to the respondents.
In this scenario, a standard SmartSurvey 'thank you' page appears, this would have happened to yourself.
We are the data processors and not the data controllers. SmartSurvey's customers who purchase plans to use our software to run their surveys/gather data insights create their own surveys/questionnaires, are the data controllers.
The survey you would have responded to would have been designed by someone using SmartSurvey's product.
You should receive a response to your survey submission from the company who contacted you requesting feedback about energy usage.
However, we do want to ensure our product is being used correctly and in accordance with our Terms of Use. We have strict checks in place to capture anyone operating outside of our Terms of Use, but we are always willing to check a survey if a respondent feels it may breach these terms.
Please feel free to send an email with the survey link to abuse@smartsurvey.co.uk asking us to check the legitimacy of the survey.
We will investigate this for you and respond to let you know the outcome.
Excellent Demo
My demo with Danielle Ford was excellent, I came away with a really good understanding of the product. She was very thorough and showed a good understanding of our business requirements by asking the right the questions and informing me of features that would be beneficial for our needs.
25 augusti 2023
Omdöme utan inbjudan
Svar från SmartSurvey
Hi Lauren,
Thanks for your feedback, it's fantastic to hear. We'll ensure it is passed onto Danielle.
Best wishes, The SmartSurvey Team
Waste of time
Wasted my time by starting a survey, only to find out that email notifications are paywalled. It looks so promising but I can't use it without any kind of notification.
10 april 2023
Omdöme utan inbjudan
Svar från SmartSurvey
Thank you for taking the time to pass on your feedback. Whilst we're disappointed we were not the completely right fit for you on this occasion, we are pleased to hear you did find promising features.
Our pricing page details the features across each of our plans which allows customers to select the right plan type to suit their needs before signing up, and using SmartSurvey.
We hope to be able to assist you in the future.
Good but not worth the money
there are very few features available for the free plan which is very disappointing giving other free platforms such as google forms which gives so many more features for free. So totally not worth it to pay 50£ a month just to use a single purpose survey. Yes there are free trials however it limits to 20 questions and that's ridiculous.
11 mars 2023
Omdöme utan inbjudan
Svar från SmartSurvey
Thank you for your review, we’re sorry to hear our product did not meet your needs on this occasion. We do believe our Free Plan is one of the most competitive on the market but understand it may not fit everyone who wishes to use survey software
Our research has shown Google Forms for a one-off user that simply needs an online form to quickly ask their customers for feedback, such as during the hosting of a one-off event, a free personal Google forms account may provide an attractive option.
With a convenient drag and drop interface, it is quick and easy to create surveys, then analyse and share that data with any other google products you may be using.
However, more regular survey creators or individuals/businesses who have more advanced survey needs, might be better off signing up for a paid plan with SmartSurvey.
This is because there are major limitations in many areas including the range of question types on offer, the available data analysis tools, and support.
In respect of the 20 responses during the trial period, we do have a detailed FAQ’s section on our Pricing Page where we explain the reason for there being a limit on responses.
This is because the trial is designed allowing you access to all the features within that plan and see whether our survey software provides you with the solutions you need.
Once again, thank you for your review and feedback. We do take our customers reviews into consideration as we continue to iterate our product offering going forwards.
We hope we may be able to assist you at some point in the future.
Best wishes,
The SmartSurvey Team
Really happy with all the support I…
Really happy with all the support I received from Danielle Ford. She is a sales executive, but she still took the time to talk me through many of the product features that helped me realize this was the product I wanted to use to complete the research for finalizing my doctoral dissertation.
Thanks - 5 star experience!
4 maj 2022
Omdöme utan inbjudan
Svar från SmartSurvey
Thank you so much for taking the time to leave a review regarding Danielle. We really do appreciate the feedback and have passed your comments along. The SmartSurvey Team
Thoroughly impressed with Smart Survey and Nathan
As an independent researcher (new venture), I was initially quite sceptical; after looking into a number of software options.
I used the basic plan which is free (for life as it’s advertised; hence my scepticism). However, after using Smart Survey for a month, I have been thoroughly impressed and it certainly added the essential value. The ease of use and metrics; even on the basic plan, are very impressive.
What impressed me most, was the support, with respect to timely and helpful responses. Then, I experienced a challenge related to the basic plan which requires an upgrade to resolve. The support person (Nathan), was helpful but delivered the message that indeed I needed to upgrade in order to resolve my issue, which is perfectly reasonable. What impacted on me the most, was that not only did he take the time to explain and suggest solutions, but he also put no pressure at all on me to upgrade. He then called back a few minutes later (under no obligation) and gave me a solution in order to avoid the issue in the future. Based on this, I plan to upgrade due to the service and product.
I can’t recommend Smart Survey highly enough. If my review seems too complimentary and you have doubts about the validly; you’re welcome to lol me up and see that I am not affiliated to SS in anyways and neither am I benefiting from submitting this for any reason other than to give credit where it is due.
Well done Nathan!
Grant Kauffman
26 november 2021
Omdöme utan inbjudan
Svar från SmartSurvey
Hi Grant, Your feedback means a huge amount to us and is greatly appreciated. We're pleased we were able to assist you and offer a solution. Best wishes, The SmartSurvey Team
Great service from SmartSurvey
Great service from SmartSurvey! We recently purchased a business license and are extremely happy with the product. We found the company representative very easy to work with and they couldn't have been more helpful and efficient in transferring our trial licenses over and making sure we had seamless use of our already created surveys.
4 november 2021
Omdöme utan inbjudan
Svar från SmartSurvey
Thanks for taking the time to review and rate us on Trustpilot Katie. We really appreciate you taking the time to do this, and so pleased to hear of your experience with us!
Great service!
Great service!
Worked with Sam from Smart Survey to get a survey 100 responses. A few of them were iffy but Same quickly came to the rescue and gave us a few extra responses so that the survey was accurate. The process was super easy, stress free and Sam did a great job supporting us and taking us through the process. Price is perfectly reasonable for this kind of job so really recommend this platform to get a survey done and dusted in less than 24 hours, with 100 responses (or more)!
Will definitely use this service again in the future.
8 oktober 2021
Omdöme utan inbjudan
Svar från SmartSurvey
Hi Nicholas, Thank you for sharing your experience of working with Sam and SmartSurvey.
It means the world to us and our entire team! We look forward to assisting you again in the future!
Easy to use, excellent customer support
Governors at our primary school used SmartSurvey's Professional plan to design and run a staff wellbeing survey. We received a small discount because we're not for profit.
The survey worked very well and the excellent UK-based support team were quick to resolve a problem which was entirely of our own making. Would thoroughly recommend.
30 april 2020
Omdöme utan inbjudan
Be careful before you upgrade to a paid plan
We upgraded to the business plan because we were led to believe from the product literature that the software could support a particular question piping use case that we needed. Having paid for the upgrade, it became apparent that the functionality did not deliver quite what we were looking. We immediately cancelled and requested a refund, and got the following response:
"We wouldn't be able to issue a refund for the subscription as the upgrade cost covers access to the whole Business plan, which has been utilised since the upgrade date."
It is certainly true that we used the Business plan internally for a couple of days to assess the functionality, but it seems a bit mean-spirited to argue that this is us taking advantage of the business plan features. I would advise anyone to think very carefully before upgrading, as if the software does not deliver what you expected, you won't get a refund.
26 november 2019
Omdöme utan inbjudan
Svar från SmartSurvey
Hi Andrew,
Thank you for your review, we appreciate the feedback and we’re sorry in this instance we have been unable to offer you a refund. We’re disappointed to have received your 1 star feedback and as you can see from the other reviews on Trustpilot as well as numerous other review sites we care deeply about our customers and ensuring they receive a great experience.
For anyone wanting to test functionality we recommend:
Creating a free 14-day trial of any of our plan types, we recommend the Enterprise plan as you can try every single feature for free no credit card required.
Booking a live demo – tell us your challenges and we’ll show you exactly how we can solve them.
Raise a support ticket - our support team are happy to answer any questions or ask support to change your free account to a paid plan trial, again you will be able to test free of charge for 14 days.
If you haven’t had enough time to evaluate a trial account we are happy to extend any trials, just get in touch with us.
If you are still unsure of the right plan type speak to our sales team, they will be happy to provide you with advice on the plan you need.
If we can’t solve your problem, we’ll tell you. Our priority is to set the correct expectations and ensure our customers are happy with our product and service.
We don’t ever want to come across as mean spirited, however we can’t issue a refund when we see concurrent usage of the software over a period of days post upgrade, we also offer numerous options and ways to get in touch to test our product completely free of charge.
We are genuinely sorry in this instance we have arrived at an outcome where you feel aggrieved, please accept our sincerest apologies and I hope you understand why we have had to stick to our policies over the refund in this instance.
Best wishes,
The SmartSurvey Team
Sam Webb assisted me with an upgrade…
Sam Webb assisted me with an upgrade for my business account. He was amazing!! He stayed on top of my request and made sure that it was processed in a timely manner for us. Thanks Sam!!
11 september 2019
Omdöme utan inbjudan
Not a good product to analyse and visualise data
A visually unappealing interface, very limited analytics and visualisation functionality, as well as confusing navigation. I hope that the reason is that I'm using an older version but since this is the version used across UK government I don't believe so.
30 maj 2019
Omdöme utan inbjudan
Svar från SmartSurvey
Thank you for your review Michael. We’re sorry to hear that we haven’t met your expectations. I’m passing on your feedback on to our product team. We would love to see how we could improve your experience with SmartSurvey. Please let us know how we could get in touch with you? Alternatively please get in touch with us here: https://www.smartsurvey.co.uk/contact and a member of our support team will contact you directly.
Nice and user friendly interface with…
Nice and user friendly interface with multiple options to choose as per your needs.Customer care is very helpful , solved my problems in quick time .
12 september 2018
Omdöme utan inbjudan
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