Smartpress Omdömen 384

Excellent quality postcards, and a quick turnaround.

Smartpress was great to work with, once again! They have always been my go-to personal printer but I used them for the first time for a corporate Christmas card order. The order was large with a lot of smaller pieces and they knocked it out of the park. My customer service representative, John, was in constant communication with me and I always knew what stage of production we were in. There was one minor issue with the envelopes and John handled it immediately and still shipped everything to me on time.

excellent quality, great ordering experience and good support staff all through the process.

Great materials, excellent customer service!!

Smartpress does everything well. Every project I've ever sent their way has turned out top-notch and high-quality! I send all my clients to them!

Customer service is usually great at responding, and this was no different. Some packages were damaged by FedEx, and Smartpress took away some of our shipping cost to make up for it...
I've enjoyed working with them over the years, and the quality of the products is great.

I've used Smartpress for more than a decade now for my annual family newsletter that I like to send, and other people like to throw away. Through it all, though, Smartprees has been there for me, and always at a good price (even YOY). The quality is always superb, and they take massive file sizes too. Thank you Smartprees, see you next year!

Print quality was great, color and paper quality was excellent. When ordering the trifold brochure, I had to upload my pdf twice, not realizing the fold options on your site. But otherwise, communication was excellent throughout the whole process for my first time of printing with you. I would definitely use Smartpress again!

Our favorite printing company! Incredible customer service, great product, and so fast

We Uses Smartpress for the first time to order brochures. They came our beautiful and were delivered in a timely manner, very pleased.

The folks that work for smartpress were so helpful and accommodating along the way. They helped with design and layout and made sure the final product was exactly what I envisioned.

I've used Smartpress for several years now and have had great experiences. I order cards and calendars for my fine art business and the quality has always been great, with fast turnaround time and prompt shipping.
This year was the first out of five that there was any issue/delay with my order, and the customer service team went above and beyond to make it right.

Aways professional and attentive to details, including correcting errors in a timely fashion!

Amazing! I love my prints so much. The quality turned out amazing. I am super pick with my prints and all of the details were perfect.

Smart press did a great job of communicating with me about my project, ensuring that it did not go to print incorrectly. Being a five-panel roll-fold brochure, there were specifics involved that even my designer didn't know. Thank you for helping make a great product, SmartPress.

My small team has been working with Smartpress since 2021. Biannually, we have ordered about 200 perfect bound booklets and have had really pleasant experiences for the most part. Their team was quick to respond to questions and concerns and the quality of the product was fantastic.

However, our experience this past Fall has left my team questioning whether we can continue to work with Smartpress. After a pretty involved process making edits to our digital proofs, we received our physical books with significant quality issues. The laminate on the covers was chipping and cracking and multiple pages throughout were low resolution. I later found out that this issue was caused by individual pages being uploaded into their software which our account representative explained should have never been done. This only happened because the pre-printing tech assigned to the order told me to submit new files this way.

Throughout the process, I felt like I must have been working with a new employee that was both not aware of my team's history with the company (questioning me about my print files as if I don't know what a PDF is) and that quality control for the product was overlooked once it was printed. I also felt like I was getting bounced around to multiple techs while working on the proof and didn't feel like I could trust everyone I was in contact with.

By the time the booklets were received, we were a week out from the event they would be distributed at. Once our account representative got involved, the issues were addressed and I'm grateful that Smartpress took the whole order back and provided a refund. However, my team had to find a local printer to fulfill a rush order last minute. It cost us thousands of dollars extra.

I'm still confused as to how this could have happened to consistent (and happy!) customers with this company. Still deciding whether to move forward with Smartpress for our next project.

Super easy to work with and skilled at their work.

This was our first order with SmartPress and I was very impressed. We ordered direct mail cards (6.75 in x 5 in card, double sided printing) with A7 envelops (with printed company logo) .

First of all, they sent me a free sample book of cardstock which is very helpful for me to choose the right cardstock. The customer service staff are very helpful and polite to answer all the questions and provide guidance through chats all along during the process of order. They have a great online system to order, review and approve proofs. They said the production, including printing cards, stuffing envelops and postage, only took 2 business days. As promised, I approved the proof on Dec 1 and the cards got shipped out on Dec 3. The cards were printed in high quality. The cardstock I chose was Uncoated Smooth - White 130# Cover which I found it perfect for the postcard. Even my graphic designer was very happy with the products. He said the printing was sharp and the thickness of the cardstock was just right! The price was very reasonable. The printing cost was very reasonable. We saved almost 50% of postage by direct mailing.

And last but not least, thanks to Jacob Rider, the account specialist at Smartpress, who connected with me via email once I created the account, making sure I received the free sample book of cardstock and provided me precious advice on the timing of order. Overall I had an amazing experience ordering from Smartpress. I will definitely order again.

As soon as the printer was aware of Fed Ex losing my package they stepped to to reprint and overnight thank you so much!!!