I was slightly skeptical, as the reviews were mixed but I decided to take a chance and hope for the best! I was blown away with what I received! My personalised puzzle was a way that I used to ask my... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered a photo calendar and I’m delighted with it. The print quality is excellent, the colours are clear and vibrant, and the paper feels really sturdy. The online editor was easy to use and upload... Se mer
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Everything perfect, starting from booking, contact and event!!!! Well recommended!!! Definitely we will come back soon!!!
Företaget har svarat
Ordered a simple bowl as a small Christmas present on the 9th of December, paid extra for tracking and all that, and unfortunately it did not arrive. When you try to check the "tracking" system on the... Se mer
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Företagsinformation
Skrivet av företaget
Smartphoto is one of the pioneers of digital photo printing. Over 4 million consumers are using our services in 14 European countries. Our intuitive web platform helps you share your pictures, and create stunning photo products. At the Smartphoto website you can easily upload and share your pictures, high quality photo product like prints, photo books, greeting cards, canvas or gifts, all at affordable prices. The digital photos are printed at one of the most advanced European laboratories on real, high-quality photographic paper. Smartphoto offers very competitive prices, allowing you to take advantage of the large number of photos processed daily at our laboratory.
Smartphoto advantages:
Skrivet av företaget
- Our goal: 100% customer satisfaction guarantee on our products
- If you are unsatisfied with your ordered product you can make a new product for free. This is smartphoto´s unique smartpromise.
- smartbonus on all purchases
- Staying with us is rewarding! Every 3rd month we will sum up your total purchases at Smartphoto. Depending on your spending on Smartphoto you will receive a discount code that you can use to buy more products.
- smartservice - let us help you
- Experiencing Smartphoto´s world of photo products is easier than you think. But sometimes you need a little guidance: if you have questions about your order or need help with any of our products then our customer service is here to help. Welcome to Smartphoto!
Kontaktuppgifter
3,8
Bra
271 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Smartphoto
Hi,
We are sorry to hear that the delivery is late. We understand this has caused inconvenience for you. Please contact our customer service and they will help you with this matter. We are truly sorry for the delay.
Warm regards
Miia @smartphoto
Excellent
Again, an amazing product, excellent quality, good price, prompt delivery, I highly recommend it, as a gift especially!
17 december 2024
Svar från Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
Svar från Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
Excellent customer service
The whole process from ordering, picking the style and choosing the delivery date was so professional and organised.
3 december 2024
Svar från Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
No updating of information
No updating of information. No advance notice of delivery by your Courier company...only notified the next day that they had attempted delivery and failed. I emailed them but only got automatic response.
Very poor...still do not have our packages. Tomorrow is Christmas Eve!
23 december 2024
Svar från Smartphoto
Hi,
We are sorry to hear that the delivery is late. We understand this has caused inconvenience for you. Please contact our customer service and they will help you with this matter. We are truly sorry for the delay.
Warm regards
Miia @smartphoto
Beautiful snow globe
I ordered a personalised snow globe for my little girl for Christmas and when it arrived it was absolutely gorgeous. And much bigger than I was expecting! Couldn’t fault anything.
13 december 2024
Svar från Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
Xmas baubles
Personalised xmas tree baubles .what could be more unique?. Super quality photos and ceramic. 100% recommended.
26 november 2024
Svar från Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
Svar från Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
Tried loads of places telephoned a…
Tried loads of places telephoned a company twice to try get my son a personalised cereal 🥣 bowl weeks of no response then less than 10 mins Font & photo chosen so easy to upload and informed all the to my front door would highly recommend.
10 december 2024
Svar från Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
Nice personalised child’s jigsaw
The process for uploading the photo was very easy. Very happy with the jigsaw. Makes nice present for child.
6 december 2024
Svar från Smartphoto
Hi,
How lovely to read your review, thank you so much for your nice words.
We hope to see you again soon!
Best regards
MIia @smartphoto
Very happy
Very happy with the personalised Christmas baubles, they are lovely. Delivery also arrived on time
5 december 2024
Svar från Smartphoto
Thank you for your positive feedback, we are happy to find that you are happy with our products and service provided. We hope to see you again soon.
Warm regards
Miia @smartphoto
Svar från Smartphoto
Hi,
We are sorry to hear that the delivery is late. We understand this has caused inconvenience for you. Please contact our customer service and they will help you with this matter. We are truly sorry for the delay.
Warm regards
Miia @smartphoto
The photos are blurry on the case and I…
The photos are blurry on the case and I taught some of them would be on the back and not just the front
5 december 2024
Svar från Smartphoto
Hi Sinead,
Thank you for your review and feedback.
I’m sorry to hear that you are unhappy with your product.
Please contact our customer service to place a complaint. You can reach us on https://www.smartphoto.ie/contact . Warm regards,
Miia @smartphoto
Svar från Smartphoto
Thank you for your positive feedback, we are happy to find that you are happy with our products and service provided. We hope to see you again soon.
Warm regards
Miia @smartphoto
Still waiting for items I ordered on 2…
Still waiting for items I ordered on 2 Dec to arrive. Contacted customer service who say it can’t be traced because of the postal option I choose. Needed the items for an event tomorrow so it’s disappointing.
4 december 2024
Svar från Smartphoto
Hi,
We are sorry to hear that the delivery is late. We understand this has caused inconvenience for you. Please contact our customer service again and they will help you with this matter. We are truly sorry for the delay.
Warm regards
Miia @smartphoto
Best personalised mugs
Purchased 2 personlised mugs and they are fab. Definitely order again
3 december 2024
Svar från Smartphoto
Thank you for your positive feedback, we are happy to find that you are happy with our products and service provided. We hope to see you again soon.
Warm regards
Miia @smartphoto
Prompt efficient delivery
Prompt efficient delivery. Easy-to-negotiate website. Very happy with photo diary I ordered.
21 november 2024
Svar från Smartphoto
Thank you for your positive feedback, we are happy to find that you are happy with our products and service provided. We hope to see you again soon.
Warm regards
Miia @smartphoto
Fast reliable and perfect quality.
2 december 2024
Svar från Smartphoto
Thank you for your positive feedback, we are happy to find that you are happy with our products and service provided. We hope to see you again soon.
Warm regards
Miia @smartphoto
Svar från Smartphoto
Thank you for your positive feedback, we are happy to find that you are happy with our products and service provided. We hope to see you again soon.
Warm regards
Miia @smartphoto
Bag was lovely, "vases" not so much
I ordered 2 glass vases and a bag. The bag was good quality and the personalisation well done. However the vases are more like very small drinking glasses and the personalisation was poor. On one of them the writing cant even be seen. I sent a message re same but got no response.
27 november 2024
Svar från Smartphoto
Hello,
Thank you for your review and feedback.
We at customer service work every day to become better and more efficient in our responses and service. We are grateful when we receive constructive feedback from our customers that allows us to become even better. Please send the email to us again if you haven't reeived an answer yet! !
Warm greetings,
Miia @smartphoto
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.