Shift4 Australia Omdömen 

Smartpay charged us $438.90 for not reaching their $990 minimum transaction, despite us paying the $38.45 monthly fee on time every month for many years. This occurred while my wife was overseas due to serious family illness and a death, which understandably affected our business operations.

The charge was made without notice or authorisation. When we contacted customer service, the response was simply, “No, we can’t help,” showing no empathy, flexibility, or willingness to offer a solution.

I contacted customer service and fully explained our situation. The first manager I spoke with submitted a refund request on our behalf; however, after more than 14 days, nothing happened. When I followed up, another manager informed me that the request had been rejected, without any notification to me.

I also explained to the second manager that I operate three businesses, all of which use Smartpay terminals, and that I have never missed or delayed a single payment. I consider myself a loyal customer and expected some understanding given the circumstances; instead, I was told that nothing could be done. I expressed my disappointment and said I would consider changing all of my terminals, to which he responded that it was my choice.

I always tell my staff to treat clients like family. Unfortunately, this experience shows that Smartpay does not share the same values or care about retaining its customers. Very disappointing!

Scammers and thieves. Do not use this company. They used my card information and charged me over $400 which was not in any initial contract. Scammers and liars.

Smartpay is very easy to use and has great support service

SmartPay is second to none when it comes to the service you provide. Every aspect of of using SmartPay is so simple and effective. Staff are helpful. There is never any issues with terminal service.
Don’t fix something that’s not broke.
Thank you keep up the great work.

I love SmartPay. It’s simple to use, no fees so it saves my business a substantial amount of $$ every month. If I could change one thing is the settlement time. I would love for it to settle same day. This would make reconciling accounts much easier, especially at the end of the month.

I used smartpay for 2 year now and really happy with it

I’ve requested to allow us to accept credit cards over the phone. I’ve filled out the form twice but still haven’t received the service - sort it out please

The system works well and I no longer pay fees!

I would give smartpay a negative rating if I could. They set a certain rate for every transaction but realised with pay pass payments, even eftpos went through as mastercard. When asked the question they said they would get back to me and never did but instead kept charging $80 a month. They owed me a refund for 2 months already which I have been disputing for so long and they keep promising it will be refunded by a certain day and it never does and on too of that, they have charged us again. Incompetency at it’s peak. I would strongly advise against them.

The 'no fees' is great and the help people on the phone are always pleasant to deal with however it can take a long time (and it can take a long time to get them on the phone). Sadly the bank machines are terrible!! I have gone through5 in 18 months, they're not delicate as such but glitch like crazy; everything from software freeze to the machine constantly turning off mid transaction. I have seriously considered going back to one of the big 4 however the fact that they charge the customer separately and directly so if doesn't show in my accounting has kept me with them. If they can improve the reliability of they're machines everything would be Excellent but I have missed sales lost money because of the system crashes.

Fast responses to issues, friendly service, nothing is too much trouble. Special shout-out to Charles Rabbets who has never let us down.

Product works well, exactly as promised.

Only suggestion for improvement is quicker processing of daily turnover. Would be good to see Friday's turnover processed Friday night, as Commbank does, rather than Monday lunchtime.

Every time of the first transaction
Always can’t going though
Then need to reboot
And also can’t do the telephone payment
Someone like to pay by the phone

As a small business, it's definitely one of the best choices I have made in recent years. I have saved so much on fees and charges without sacrificing settlement times. Money that's better in my pocket than the big fours!

I love smartpay, the charges get passed onto the customer, there is never any delays in payment etc, straight into my bank the next day, no technical issues and support there IF for some reason I need it. Highly recommended.

Have been using smart pay for over a year and absolutely love it! Easy to use and great customer services

DO NOT USE THESE GUYS AT ALL - INEPT I decided to try them but it wasn't working for my business and customers (the 1.5% on average bills was a big deterrent) I went back to bank…
I've been in contact with them since May to cancel the account and they continue to fail to process it. Regardless of talking to them on the phone and getting empty promises.

0 Star Review
Extremely poor service from Smart pay.
I’ve been trying to return a handheld terminal for weeks, and despite multiple calls and emails, no proper return box was ever delivered to my personal address as promised. Instead, a flimsy envelope was sent to my previous business premises, which I only found out about through the new owner. I still packed and returned the terminal using that envelope, yet I’ve received no credit to date.

To make matters worse, Smart pay has been debiting my account without any prior notification, which is completely unacceptable.

Beware before signing up with this company — the lack of transparency and poor follow-through has been very disappointing.

Started out very happy with the product and support. I have now had 3 instances where the money has not been deposited into my account next day as advertised on their site. I have had many phone calls in regards to this issue and nothing seems to be getting sorted out.

Hi there we went for shopping we bored same food and bored