SmartParkParking Omdömen 

So needs a zero star for this company, received a parking fine before Christmas that was invalid, emailed them & guess what it was cancelled - received ANOTHER one a few weeks back so again emailed them & AGAIN cancelled as neither of them were valid, I have taken this up with the IPO as this company cannot keep getting away with this fraud - IF YOU GET A PARKING TICKET FROM THIS COMPANY ENSURE YOU CHECK, DOUBLE, TREBLE CHECK IT AS CHANCES ARE YOU ARENT LIABALE FOR IT

Can’t give minus or no stars received demand for £100 fine for none purchase of ticket after appealing sending phots of bank statement showing money going out still not satisfied they say I made an error whilst putting in the vrm as if do I appeal again and lose the reduction in fine or just pay it?? Please be aware of these cowboys you can’t even call them to speak with them every time I have to use the car park I shall be taking a pic of the ticket to make sure I have the evidence to shove it where the sun don’t shine

I booked parking from 11am and when I arrived at 4pm I was told I should have arrived at 11am. If I still wanted parking I had to pay £150 (and that was a discount from £200!). I drove off and parked at the airport for £112.

A completely predatory operation. We received a £60 parking charge for a 12-minute stop, in a car park with inadequate signage. Over the following year, this escalated into a barrage of threatening letters to my elderly mum and inflated charges, reaching £170. Absolutely disgusting company. Practices like this erode public trust and should be far more tightly regulated.

Received a parking fine despite the payment app being out of order. Appeal refused despite providing a date marked screenshot of the payment app erroring. Since received two debt collection letters threatening court action. I have been emailing Smart Parking, again providing proof that I could not physically pay, and received no response from Smart Parking, just another debt collection letter! What should have been a £1.20 car park charge, is now a £170 fine! Ridiculous.

I'm stunned this company is allowed to operate. Despite being a legitimate company, their mode of operating is unlawful.

I've just had my elderly mum wanting me to help her pay a fine, but unable to do so. She thought it was her being old, but it wasn't. There is no right of reply. It's set up like that on purpose to extort the maximum penalty from drivers.

SmartPark Parking clearly want you to pay the full amount (£100) and indeed, they go to great lengths to ensure you are unable to meet the early payment deadline (to reduce it to £60) - from posting the fine letter late, to the convenient glitch when trying to pay online (try again tomorrow, the message says, guaranteeing you edge out of the early payment window). For 7p a minute, a telephone number instructs you to enter in your credit card number, only for the line to go dead.
So Mum has taken option 3 - paid for tracked delivery to be delivered before the end of the early deadline. I hope this will be the end of it. Who knows.

What's sad is that they are allowed to operate like this. This is how they get their money.

Over a year ago , we payed for an All day parking ticket on a day out to Brean , to this day , they are still phoning me up asking for the fee of 170.00. Even though on the parking site we payed for a full day ticket and we still have the ticket with us to this day. This company has misleading signs on there car parks, the sign was on the floor when we came and paid for our ticket , but a week later they added a completely new sign with different prices. What a scam. Anyone else also facing this issue ?

If I could give no star that would be appropriate. I never could talk to a person and it took forever to find out how to pay so I wouldn't have to deal with a debt collector. The information on the ticket I got in the mail was useless. I added the information I was given and every time it came back invalid. To top it all I did pay or at least I thought it went through. So I paid the $53.00 which is also a rip off. I will never use Smart Parking again. Maybe if I get reimbursed my $53.00 I will. Sincerely,Steve Kerns

Hallo, ich habe sicherheitshalber meine Strafe von 48€ bezahlt, da mein Einspruch nicht bestätigt wurde. Der Einspruch wurde angenommen, mir wurde jetzt seit mehreren Wochen bestätigt, dass die Zahlung zurück erstattet wird.
Von der Rückzahlung ist bis heute nichts angekommen…

Danke für die Verarschung…
Ihr seid ein tolles Team 😘

I had an appointment and parked in the designated parking area.
Didn’t even see any signs. No payment machines in the car park.
Got fine through the post, appealed it. Appeal unsuccessful (but of course!!!). This company is not about fairness, it’s a money making exercise. All companies that use them should be ashamed.
I put 1 star as there was no availability of -10.

Appalling disgrace of a company. Automated replies 28 days after submitting communication do not address concerns.

SmartParking are a piece of work. They incorrectly issued me with a parking ticket, I appealed it with all the necessary evidence, they rejected my first appeal saying that after a thorough investigation they were upholding the fine. Blatant lie. More work, I appealed again through IAS. Finally, response is ‘operator conceded this appeal, due to client request’. No SmartParking, you got it wrong in the first place and you haven’t even got the decency to apologise.

I paid via card at the ticket machine, but the machine didn't issue a ticket. So I checked my account to see if the payment of £7.50 had come out, which it had.
Several weeks later I was issued with a parking charge, which I disputed. I got in touch with my bank who confirmed that the amount of £7.50 had indeed been paid on my part, but Smart Parking hadn't taken the payment their end & was showing as pending in my account. My bank have stated they have 120 days to take this payment of which I have informed them of.
I am on appeal number three & they are still wanting, of course, a £60 fine!!!
Absolute cowboys!!!

I got a ticket when I entered an extremely busy car park, I did not even find a space for over 30 minutes. I did buy a ticket when I parked but despite appealing I was declined. It's a shame your business is built around money grabbing and not about service. This makes me feel that if I know a company that uses your services, I simply will not use that company

This company are daylight robbers we parked on one of there car parks at a hotel and paid for 3 nights parking .. we were told we could come and go as we pleased which we left the car park once during our stay .. we registerd our car at reception but the was suprised we received a ticket a few days after we left.
We sent proof of payment etc and appealed .. it was turned down
We appealed again got the hotel to confirm our payment sent it all again and still got turned down ..
ROBBERS how can this be right !!!!!!!
Avoid them at all costs I would never use their car parks again ..

No phone number to contact anyone … absolutely disgraceful company

I’ve had visited there parking in Ammanford twice paid full price and still got fined.. there an absolute joke £2 a time has cost me £170 for each fine be aware people

I would not even rate this parking company a one star if i didn’t have to.
This is daylight robbery. I went into macdonalds to eat and have my breakfast and now been charged with a £60 parking fine. I ave no way to appeal as it doesn’t come up on the website, therefore the time is ticking down. There needs to be strict laws created for these parking companies they are disgusting. I wasn’t even there for 90 minutes which usually the set time and i have been sent a ticket. I also feel places like macdonalds shouldn’t have these parking companies on their sites. They are just as bad for taking part in this. This was the macdonalds in Harlington avoid at all costs

I have used this service twice.
The first time was not too bad. Google Maps takes you straight to the location, but at first you feel like you’re in the wrong place — it’s an old, run-down farm in poor condition. At the counter, I was asked to pay an additional £5 per person for airport transport (something I hadn’t noticed in the terms and conditions, so it was an unpleasant surprise). The place itself was very dirty, so my car ended up covered in dust. That said, the shuttle service to and from the airport was quick and straightforward.
Unfortunately, my second (and definitely last) experience was terrible. I accidentally selected the wrong start date for my booking — one day later than my actual flight. When I arrived, they couldn’t find my booking. Once I realized the mistake, I asked them to simply add an extra day, but they refused, insisting I had to make an entirely new booking. They were extremely inflexible, unhelpful, and rude. When I challenged their response, they even told me to leave. This company clearly has no understanding of customer service.
If you check Google reviews, you’ll see that many other people have had similarly bad experiences and cars were damaged.

Uncaring, unprofessional, money grabbing ********* I appealed a parking fine on medical grounds. Even offered to provide photo evidence of my surgery that caused me to have to stop for 20minutes! We parked in a restaurant carpark that Google said was open but the staff chose to close early that day! None of this was accepted by smart parking on appeal. All we got was a threat of court! Disgusting company that are not even man enough to have a telephone number or a name of a person to deal with the public!! Pathetic.

These are just scammers by another name, a ticket for 60p turned into £60.00. because the ticket machines where not working, they have excellent photos of me entering their care park but don't show me trying to purchase a pay and display ticket for a few minutes.
Of course their appeal process isn't digitised as smoothly as their super easy payment process.