Smart Estate Agent Omdömen 551

I was incredibly impressed with the whole process of renting a property through Smart Property. The initial enquiry, right through to viewing, applying and moving in felt seamless. The communication, handy online platform and the process for all the forms felt, dare I say, relaxing, which really made the prospect of a big house move less daunting. Particular thanks to the incredible Nettie. Being our contact for the whole process was such a blessing. She was warm, professional, and so helpful, and it made all the difference having her on the day of the move to hand over keys and share her best wishes. I don't think I have ever worked with an estate agent who felt like they really cared. Thank you so much, Nettie!!

Our tenants ruined our little flat, the agents were next to useless in protecting us. They merely act as a conduit, with a rather poor level of service. Their inventories were wrong, despite us correcting them on multiple occasions and so we got a very poor settlement from the ombudsman (a few £100 when the cost of redecoration and repair will run to several £1000). Would not recommend

I can see why landlords leave great reviews this company just squeezes every penny out of their tenants. Your rent will go up every year and you will get inspections every 6 months you will show the inspector all your issues and she will go away for another 6 months and nothing will be done. I’ve lived in this property for about 10 years and still have the same flooring as the previous tenants before me still with this burn stains and tears was told it would be replaced before moving in 10 years now and it’s still there, i’ve called a few times but nothin ever materialises. I reported 2 gas hobbs not working to be fair the gas man was around quickly but he just advised me to buy needles and syringes to clean the one and said he would have to see if he comes across new knobs for them in future jobs! 2 months on still waiting with only 2 working hobs 10 years the property has never been painted or only by myself. Received new kitchen cabinets which were smaller and left brick work showing and the installer said he wasn’t aloud to re tile or add tiles to cover the exposed brick work The damp is so bad he just had a cow boy builder to clad over it which all started falling off within 2 months it smells so bad. there’s so much more and sadly i’m unable to upload pictures to show you what £750 a month gets you. Vile.

We had an excellent experience working with the Smart Estate Agent team, especially Jasmine who helped us from our initial enquiry, through to arranging the viewing, then guiding us through the next steps of submitting an application. 100% would recommend.

Reading through some of the 1 star reviews I can see the same behaviour that’s happening to my daughter
Systematically lied to and talked over when you phone in.
A leak coming through the floor was reported over a week ago.
No response so chased again on Monday.
Still nothing
The leak has now spread into another room.
They claim to have tried to contact my daughter but they haven’t. They even admitted that the so called property manager was next door on Thursday but she didn’t bother to visit. She reported today that there was no leak next door so that was good to know.
I find it astonishing that she didn’t visit my daughter to establish for herself what was going on. I can only presume she didn’t want to know.
My daughter can’t stay there now.
Promised a plumber visit today but they haven’t arrived.
They appear to have not reacted for a week despite damage being caused from this underground leak.
I hope their team have a great, comfortable weekend while my daughter has to move out.
The solution was suggested that she buys a dehumidifier, presumably one with a big tank.

Avoid if I were you

Jenni was so so lovely , helpful and kind. Nothing was ever too much hassle and made our first move the perfect one.
She greeted us with a smile and always sounded happy and chirpy on the phone.
Thanks Jenni , you are amazing ☺️

Very drawn out and frustrating process trying to get my agreed deposit returned back to me.

We were recently showed round a beautiful property by Josh, who we found to be a consummate professional - he was friendly, knowledgeable and not overbearing. Thank you for your time so far and we hope to do busines with you soon.

Smart was the Estate Agent for our vendor but helped us considerably in our move from Birmingham to Exeter. Joanne, in particular, went over and above to help facilitate the move. Solar Panels became a sticking point and she did much of the work to help bring clarity to the issue and help our solicitor to work her way through it.
In addition, there were regular phone calls to check on progress and prompt replies to email requests so that house cleaning could be arranged and even the services of an electrician were organised when an issue presented itself - thanks to Lisa.
We would also like to thank Josh and Lisa for their input with prompt replies, helpful phone calls and assistance during our viewings with suggestions made for a builder in the future by Josh.
All in all, the team helped to make a potentially tricky move as smooth as they could.

Well , Smarts did us proud with their team - Lisa impressed us at the begining with her positive attitude , ( even though it’s an awful time at present ) she was full of confidence - Sarah was on board if it needed renting, & Emily did an agreement for us and Jo took over once a sale agreed - it took just under 8 weeks to complete - can you believe it - we were kept in the loop at all times and helped with filling out and scanning forms - we always received a friendly warm welcome - thank you so much - it was an easy sale , your team is great , sorry if I forgot to mention any body in process xx fully recommend xxx

From the onset of my decision to sell my house, Smart Estate Agents were extremely supportive, efficient and very instrumental during the whole process.
Their communication with me was second to none, and they kept me well informed with feedback and constructive advice which made the whole process less stressful.
Lisa and her team went over and beyond, answering and making calls on their days off!
I have no hesitation in recommending Smart to any prospective buyers or sellers.
A top class service!

Would like to thank Lisa from smart estate agents for her professionalism in dealing with the sale of my property. Made the whole process very easy and was always available to answer any queries

We’d like to extend our sincere thanks to Lisa Thornton at Smart Estate Agent for her outstanding work in handling the sale of our property. From our first meeting through to completion, Lisa was consistently professional, courteous, and well-spoken. She communicated clearly and effectively with both us and the buyers, ensuring everything progressed smoothly. Her calm and confident approach made what could have been a stressful process feel seamless. We’re very grateful for her support and wouldn’t hesitate to recommend her.

I found this company professional, efficient and helpful.
I asked them to find tenants for a house after which I would then manage the tenancy.
This was accomplished within my timescale and any query I had always received a prompt response.
I would certainly recommend this Company to any landlord .

Dealing with the letting side of Smart Estate Agents, all staff were very professional, courteous and efficient. Special mention to Jenni and Sammy.

Just had a viewing today of a flat with Poppy. She was very lovely and helpful. She answered all our questions and was very open and honest about any faults in the property which was greatly appreciated. It’s been really easy getting in touch with the staff at Smart Estate and they are all very nice and professional.

Right from my househunting this summer to finding a property, and now to living in one, Smart has been a good partner. Of course, I did come across other agents while viewing houses, but Poppy really set herself apart with her warmth, empathy, intelligence, promptness, and helpfulness. Together with Kay, the two make for great estate agents!

As landlords we have had excellent service from Smart Estate Agents. Kay and Poppy-Mae have sorted any problems that have cropped up with our tenants, promptly and efficiently.

From a Landlord's perspective Kay and Poppy-Mae have been outstanding in all aspects of the letting and management of my property.

We were struggling to find a property to rent for 9 months then we met Poppy and within 2 weeks of meeting Poppy we got a house! As it was our first time renting we had a lot of questions and didn't want to be much of a bother to SMART but they answered all our questions and replied very quickly.