Smartcat Omdömen 

I'm not sure what the problem is exactly, but a number of freelancers are struggling to achieve getting paid for the work they have done on SmartCat, myself included.

It used to be a good and trustworthy platform, but over the past year there seems to be a major increase in scammers and also multiple cases of failure of payment (just sign up and visit the SmartCat Community pages where post after post is addressing this very issue).

According to SmartCat it is supposedly down to 'technical issues', however those 'technical issues' seem to have lasted half a year or more - not exactly impressive for a tech company!

Freelancers are waiting for months on end, and sometimes in vain, to get paid. Some aren't paid at all.

Furthermore, SmartCat has been banned from posting jobs on ProZ which usually isn't a good indicator.

Sehr schlechte Plattform - Sehr schlechte Übersetzungen ohne Übersetzer.

I've been on Smartcat for several years now, and it's so sad to see that there's no improvement at all despite the warnings of many translators. As a fellow translator put it so well, "they are becoming a villain". A customer needs to accept a job on Smartcat before the payment can be released. But currently, a customer can take as much time as it likes to accept a job, which is ridiculous and unacceptable. It also means that customers spend this time to prolong the payment terms. For ex. if they wait 20 days to accept a job (which could probably be done in a few hours), and the payment terms are 45 days, then they would've simply made the payment terms 65 days very easily. If the customer unnecessarily takes a really long time to accept a job, the translator can contact Support, but lately they haven't been responding to those e-mails too. Another issue is that translators are reviewed by the clients, but the translators can't do the same. So when working with a new client, the translator has no idea what they're getting into. There's also no information at all about a client other than simply its name! (Smartcat offers payment guarantees to translators if they contact Support, but if they don't respond to those requests, it's of course no use at all) In addition, when a translator updates their price, they have to tell the customer to do the same, which constitutes for a really bad and ill-thought process. Normally I'd prefer telling my customer in advance that I'm raising my price, and when I raise it on my profile, they should also get a message on their screen informing them that my price has changed and asking them whether they accept it or not, in which case they'd simply click "Accept" and the price would be updated. That would be much easier. But now I have to ask the client to manually update it, which they usually don't know how to, and a client of mine actually told me that she thought "the price would be automatically updated" anyway! It actually gets even more complicated if I raise my price, and then the client assigns me a task under a certain project. In that case the price of the task can't be raised and the client has to create a new project for such task and also properly update my price, which is such a hassle, and an inefficient and really bad process for both the client and the translator. I've been through such an experience and both the client and I suffered tremendously writing back and forth. All in all, I'm so sad and disappointed to see Smartcat go down this path of unethical practices. I'm afraid that it will lead to their downfall and I really wouldn't want that. I do hope they come to their senses very soon!

I use SmartCat free version for my tranlation work. I buy additional tools, like PDF convertor or more machine translations and others such. Payment goes easily via PayPal. As I translate mostly Finnish, the pre-translation is not very accurate and I have to find the correct termins. Also sometimes the block can be just one word, which makes it hard in Finnish as it is then without context and Finnish language needs context for around many words. But semi-satisfied. Also I like that I can tranlate Trados-files with it!

Jeg kan ikke anbefale siden. Jeg lavede en opgave for en kunde og sørgede for at markere opgaven som "done" så snart jeg var færdig, men er aldrig blevet betalt for opgaven, da kunden aldrig accepterede den færdige opgave. Jeg har skrevet til kunden flere gange og spurgt venligt ind til kvaliteten af mit arbejde og betaling, men alle beskeder er blevet ignoreret.

For at man kan få lov til at bede om betaling skal ens arbejde accepteres af kunden. Som det er lige nu kan kunden bruge ens arbejde og undlade at markere det som accepteret. Det betyder, at man som oversætter aldrig vil modtage betaling. Der er heller ikke nogen måde at lægge en vurdering af kunden på, så man har ikke mulighed for at advare andre oversættere om dårlige betalere.

Utroligt utroværdig side, der gør det ekstremt let for kunder at misbruge oversættere. Hold jer langt væk.