Smartcat Omdömen 

I dont get payed or answer from support.

I have tried to get in touch with them over a week, no answer. Still no help.

Due date at the payment is from 30 September. Still waiting. Still no answer. Not once I got an answer back.

Dont feel like a seriously when they dont even answer you and dont pay you.

I have been using Smartcat since 2016. I was very lucky to come across the product and, at a time where Trados and its expensive fees ruled, thanks to Smartcat I could work on xliff files without having to pay the expensive fees to Trados. Back then, the platform was designed for the translators, and the team was keen on helping the translators in any way possible. Then, a few years ago, things started to change, and the platform became more client oriented and less translators oriented. I have seen how what was a wonderful product has deteriorated along the years, going from translators focused to translators unfriendly. The fact all the negative reviews are from translators confirms what I am saying.
Smartcat are pushing their AI (whose translations are quite poor from what I have seen when editing them) as they have bought into the AI narrative, but AI is expensive, so now they are making the translators pay for it by introducing not one but two fees on withdrawals, which historically have always been free.
On top of that, they now do not pay you what they owe and keep you in the dark about what’s going on. I did a job for the City of Seattle back in April or May of this year, the payment for which was due on the 21st of June, but so far, I haven’t seen a cent. I opened a ticket and all I got and keep getting is a lot of BS from the agent in charge of it, but no explanation, no solution, no deadline. Has the City of Seattle scammed Smartcat? Is Smartcat arbitrarily withholding my money? Who knows? And to think that in the past it happened twice that a client didn’t pay, and Smartcat fixed that immediately. Now, it’s my problem. As it stands, we’re talking about a relatively small amount that won’t bankrupt Smartcat. If they truly value me as they say in every reply, they could add the amount to my balance and then handle the issue with the City of Seattle on their own timeline, instead of keeping me waiting.
Also, they used to excel in customer support with their nice human touch, but of the last three tickets I opened, two have been managed by their AI, which sugarcoated the replies (things like: “you are right”, “the issue is not your fault and you should not suffer the consequences”, “this is on us, not on you”) and then nothing happened (no follow up, neither from the AI nor any human), the third, opened yesterday, has got no reply at all. Based on my experience, I can only advise translators to stay away from this CAT and from this company.

Smartcat has been holding up the payment to me for 8 days. I contacted them and get an e-mail (after a few unsuccessful attempts) and the answer was like:
"What happened is that the transfer was prepared and then postponed before it reached your bank, and it wasn't picked up again on the following payout run the way it should have been."
"On what happens next: releasing a held transfer like this is something our payments team has to do, so that's the step this needs. I'd rather not give you a date I can't stand behind"
They deduct a fee before sending the money. They say up to 5 business days max. It has been 8 days, 6 business days, and still waiting the money. Yes, they still haven't sent me the money I earned through my physical and mental labor and that I need to make a living. Its called smartcat but all these sounds no "smart" to me.

Smartcat’s translation interface is inefficiently designed, making even simple tasks unnecessarily time‑consuming. In practice, every job requires at least 1.5× the normal effort, yet translators cannot pass that extra 0.5 cost on to the end client.

On top of the workflow inefficiency, Smartcat recently introduced an excessive withdrawal fee for bank transfers:
$10.00 + 0.5% for every payout. There's no reason given for this charge at all. Then, the intermediary bank deducts another $25 per transfer (so it's not the transfer fee). As a result, by the time your earnings reach your account, a significant portion has already been taken away.

If a client insists on using Smartcat, you now have to negotiate a higher rate upfront just to offset these platform‑imposed losses. Unfortunately, increasing reliance on AI to undercut professional translators makes fair negotiation even less likely.

And even when you do secure a project, Smartcat effectively charges both sides: taking money from the translator and the client simultaneously. The platform has become a system where professionals work harder, earn less, and pay more for the privilege of accessing their own income.

It's a good and profitable business model though.

I have been using Smartcat for translation and revision projects, and my experience has been very positive.

The platform is clear, professional, and easy to use. It makes it simple to manage projects, communicate with clients, follow instructions, and deliver work efficiently. I especially appreciate the organization of files, the integrated tools, the translation memory features, and the smooth workflow from start to finish.

What is important for people to know is that Smartcat is not only a translation platform, but also a reliable workspace for freelance linguists. It helps professionals work in a structured way, improve productivity, and maintain a high level of quality.

The communication with clients is also simple and well organized, which makes collaboration easier. Overall, Smartcat is a useful, reliable, and professional platform that I would gladly recommend to other freelance translators and reviewers.

very usefully program to translate presentation

It was good experience to work with this tool.

We use Smartcat for content translation, which integrates smoothly with Adobe Experience Manager. The integration quality and translation standards are excellent, enabling us to work more efficiently. Their support team is outstanding, assisting us in creating POCs and guiding us through production implementation.

Avoid working with Smartcat under all costs. The end-product was extraordinarily poor, and we almost had to double the original client budget to fix all of the mistakes (of which we had to absorb the extra costs). The support team is not helpful in the slightest, you can only raise "tickets" that often go unanswered. Save yourself the client embarrassment, it is much cheaper and more efficient to use alternative options.

I am using this site for testing translation from AEM, and site works great.

Smartcat is an excellent tool, easy to use and delivers high‑quality translations.

Smartcat is a user-friendly platform that caters to diverse project-types and translation needs. While it occasionally presents frustrating tech glitches, the support team is responsive and eager to help troubleshoot. It has been enjoyable to collaborate with the various teams at Smartcat, and it is clear they take client satisfaction very seriously. Overall positive experience to date!

Quick, fast, easy to use!

Good prpgram for creating training material.

I needed to translate a presentation deck into four different languages. Smartcat did a great job of recreating the deck and keeping the same format, and updating the text. I had native speakers review the decks post-translation: Spanish had no updates, German had two manual updates, and French had quite a few (over 10). Way better than Google translate, but French is not as advanced as the others.

Works well with multilingual site and very quick to translate the content.

great platform with professional work culture and supportive team. the company provide good opportunity to work on international project and skills. Communication process is smooth. I appreciate their focus on quality and collaboration.

Smartcat has made it simple and fast for me and my team to provide training content to a global audience in record time. We were able to go from barely any multilingual content to having every e-learning module we produce launch in multiple languages.