Booked annual service. Nathan arrived. Barely in 5 mins and advised all ok. Was concerned advised elderly lady lived here. Wasn't concerned. Few hours later noticed pressure had dropped. Called... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I don't normally leave reviews but the team behind Smart Plan deserve the praise. Customer service team are very knowledgeable and were able to answer my every question without trying to pressure me i... Se mer
Great customer service all around. My call was answered within 30 seconds. Very professional agent on the phone who was very clear and understanding with my boiler issue. Within 24 hours an... Se mer
I am not one to post reviews, but on this occasion I felt compelled to say "Brilliant Service" ..Start to Finish .. Highly Recommended. All i had a I do was make the phone call and the rest was all do... Se mer
Företagsinformation
Skrivet av företaget
Smart Plan are the all in whole service provider for your home emergency needs. Our products provide breakdown, maintenance and servicing for boilers, central heating, plumbing, drainage, electrics, pests, security and all manner of appliances.
Kontaktuppgifter
2nd Floor Melrose House, 42 Dingwall Road, CR0 2NE, Croydon, Storbritannien
- 03337726247
- hello@smart-plan.com
- smart-plan.com
4,0
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157 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Daryl Benoit
Top customer service. Prompt response times. Truly a pleasant experience
10 november 2023
Omdöme utan inbjudan
Svar från Smart Plan
Dear Daryl,
Thank you for leaving us a review!
Rude Staff, Rip off company! Beware!
Rude, telephone staff. Not friendly and did not want to help. I’ve been paying Smart plan for nearly 2 years and when I had a fault with my boiler they wanted to charge me £75 to come and take s look! Plus they could not guarantee then can fix it and also stated that if it was a PCB board they could not fix.
I then phoned my boiler company directly and they came a fixed it . No problem even though it was the PCB board. This company are a complete rip off so AVOID.
They have also charged me to cancel!!!
DO NOT USE!
15 maj 2023
Omdöme utan inbjudan
Svar från Smart Plan
Dear Alan, we have been unable to identify your account from your review. Could you please email us at hello@smart-plan.com with your address so that we can identify your account and investigate.
Not very professional
Absolutely disgraceful company I didn't even sign up with them.
They incure charges of 26.50p per month for each missed payment as I didn't sign up I refuse to pay it and they will not cancel a service which I didn't request u till the amount has been cleared
26 september 2022
Omdöme utan inbjudan
There in my time of need
A really great service and was there in my time if need. The staff on the phone were great and worked around me to arrange a visit. The engineer who arrived quickly couldn’t be helpful enough. High recommend this service.
9 juli 2022
Omdöme utan inbjudan
Svar från Smart Plan
Dear Sam,
Thank you for your positive feedback!
Customer service superb
Your colleague offered excellent customer service! They managed to resolve my query in a friendly time efficient manner. I will definitely be recommending your services after this so please keep up the good work!
7 juli 2022
Omdöme utan inbjudan
Svar från Smart Plan
Dear Christopher,
Thank you for your positive feedback!
Had an issue with my boiler and spoke…
Had an issue with my boiler and spoke to a gentleman who was friendly and polite as well as managing to call out an engineer to fix my boiler the same day. Very efficient and wonderful service.
5 juli 2022
Omdöme utan inbjudan
Svar från Smart Plan
Dear R,
Thank you for leaving us a review!
Provided excellent service
The representative that I spoke to when I made an enquiry was really helpful and friendly whilst helping me; resolve my issue. The engineer that came to fix my boiler came on time and managed to resolve the issue, whilst providing excellent service
5 juli 2022
Omdöme utan inbjudan
Svar från Smart Plan
Dear Tom,
Thank you for your positive feedback!
Svar från Smart Plan
Dear Jesus,
Thank you for your positive feedback!
I took out a smart plan a few months…
I took out a smart plan a few months ago and had to call recently about a plumbing problem and was very relieved to find friendly staff that helped me to sort the matter out quickly and at no extra cost, thank you, was much appreciated.
5 juli 2022
Omdöme utan inbjudan
Svar från Smart Plan
Dear J,
Thank you for your positive feedback!
The staff member that came was really…
The staff member that came was really helpful and overall I had a pleasant experience. Would Recommend.
5 juli 2022
Omdöme utan inbjudan
Excellent service
My experience was very easy, the staff was considerate and helpful, answering all my issues and explaining it all.
Very good customer service!!!
5 juli 2022
Omdöme utan inbjudan
Svar från Smart Plan
Dear Kai,
Thank you for your positive feedback!
Excellent customer service
The staff were very polite. They answered all my questions putting my mind at ease, extremely helpful. Excellent customer service.
5 juli 2022
Omdöme utan inbjudan
Svar från Smart Plan
Dear Dylan,
Thank you for your positive feedback!
Reliable and efficient service
Had my first annual boiler service carried out on Friday, engineer was really polite and arrived on time :)
4 juli 2022
Omdöme utan inbjudan
Svar från Smart Plan
Dear Eloise,
Thank you for your positive feedback!
Good customer service
29 juni 2022
Omdöme utan inbjudan
Svar från Smart Plan
Dear Max,
Thank you for leaving us a review!
Staff were warm and friendly andcmade…
Staff were warm and friendly and made things very easy!
29 juni 2022
Omdöme utan inbjudan
Svar från Smart Plan
Dear Mairead,
Thank you for your positive feedback!
Happy with services provided
Happy with services provided. Good price. Dosent increase price.
29 juni 2022
Omdöme utan inbjudan
Svar från Smart Plan
Dear Ethan,
Thank you for leaving us a review!
Quality Customer Service
Really friendly team, spoke with a guy called James, who went out of his way explaining the plans that the company offers. I'll be recommending these guys to my friends and family based on this experience.
28 juni 2022
Omdöme utan inbjudan
Great service!
28 juni 2022
Omdöme utan inbjudan
Friendly customer service team
Friendly customer service team. Extremely helpful!
28 juni 2022
Omdöme utan inbjudan
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