SlrHut Omdömen 8 256

Completely exceded all expectations in terms of value for money, delivery timescale, communications and customer service.

I bought the Nikon COOLPIX P950 Digital Camera 26532 - Mega Bundle which, had it been the camera alone, came in at about £250 below retail price. This package included a range of added extras though, making the whole bundle even better value for money. I paid by PayPal and received an invoice and order confirmation from SlrHut almost immediately. Delivery was due 20th January which was confirmed to me in a seperate dispatch email from SlrHut.co.uk later the same day, this included the tracking code. (If the tracking code doesn't work straight away give it a few hours. I think this is because it's issued at the time of booking but doesn't become live intil FedEx scan the parcel in). I was able to track using the code on FedEx International no problem and entered my mobile number for delivery updates.

To my complete surprise I received an update from FedEx to say the parcel was due for delivery on the 16th and sure enough, it arrived that aftenoon.

Everything ordered was supplied and very securely packaged as were the accessories. I'm delighted with the camera. It's an amazing bit of kit and I'm looking forward to using it.

There was a small issue with the tripod which was acknowledged, responded to and resolved same day by SlrHut.co.uk. Excellent communication and customer service. Not sure why I've not come across this company before but I've bookmarked the website and will absolutely use again.

I ordered a straightforward camera for my daughter as a birthday present. I did not see any information that the item was coming from the US otherwise I would have not purchased it. The camera arrived but it is not compatible with UK use and it is debatable whether the items (charger, battery), are even original. I have tried contacting the company by email, online form and calling them - nothing. I have no way to send the item back or gain a refund. I am currently discussing the matter with my credit card company but this purchase has just been a waste time.
AVOID THIS COMPANY

The order arrived early and was exactly what I was expecting.
All of the parts worked extremely well and I was very pleased with the purchase.
However I paid £80 for a 3 year guarantee and did not receive it.
I also got no feedback from an e-mail and spent over 45 minutes waiting for a phonecall to be answered.
Therefore 4 stars for the equipment but 0 for customer care.

2nd time I ordered gadget from Slrhut and the experience has been great so far, fast delivery. Hopefully, they keep up the good job

Beware. SLR retailing is a one person, one share company that is in process of being struck off by Companies House. The company profile that speaks to massive warehouses is untrue.
In this case after failing to find the Nikon lens on the SLR Hut site Ii emailed requesting whether it was in stock. Next the website was manipulated to show the item in stock, so implying immediate and quick delivery. I ordered. Next I asked if there was a second lens in stock. The website was manipulated to show it in stock. I did not reorder and one day later the item was no longer on the site.
After some days the lens, supposedly in stock, was not delivered. I cancelled.
SLR Hut confirmed cancellation but also declared that the item had been accidentally shipped. Days later a FEDEX agent sought to deliver a parcel sent from USA. Delivery was declined and SLR hut have confirmed that they are aware. It appears that SLR hut are seeking to import in the name of the client and are wilfully seeking to avoid duty, VAT and all other charges.
In spite of numerous requests SLR retailing (SLR Hut) have not refunded the £1446 they collected as a charge to my bank account.

The price attracted me, much lower than other retailers and since I had used SLRhut previously it was a no brainer.
Everything was plain and easy. Order confirmed, shipping and tracking details provided plus my Nikon z8 and Z 70-200 f/2.8 lens arrived 3 days early

10/10 experience and I will continue to buy from this site

Purchased believing i was dealing with a UK company, but item was recevied from USA. VAT not included and as this was a company purchase I was not able to claim back.
Im not sure how they can sell goods into the UK avoiding VAT but all seems very odd. It seems i have been sold a "grey" market product
I feel i have been misled as the website give the impression you are dealing with a UK company.
Tried to contact by phone but lost the will to live holding on for them.

I have used SLR Hut a few times now, price qualty and on time delivery is second to none, I purchased a Sigma 24-70 Art II amazing lens and a third of the price of Sony keep up the great work I will be a returning customer 100% for all my camera gear Thank you

I required a set of blades for a DJI Mavic Mini and they had some in, showing in stock, so ordered. Some 4 hours later after payment the order has been cancelled with zero reason given. Paid via PayPal so if a refund is forthcoming promptly, PayPal will be contacted for a refund. It’s only £17 and not hundreds of pounds for camera gear but pointless having a website with “in stock” items - I suspect they didn’t have them in the end. Won’t be returning and requesting they remove my data via the GDPR.

Don't go anywhere near them. They cancelled my order with no explanation, didn't refund the payment and didn't reply to any contact. Absolute liability, wouldn't trust them when buying something as much as a DSLR body.

What an amazing service, I placed my order with Steve Sunday afternoon, I received it today, 4days from the US to me in the UK. The staff were very knowledgeable answering any questions I had prier to placing the order. If my daughter doesn't get on with the camera I'll be happy to take it off of her, if she does then I'll be coming back to SlrHut to order another one.
Thank you so much guys
Jon Langridge UK

I was about to purchase a pair of Canon binoculars online and haven't used this company before, so thought I'd check out their reviews first. Having seen a few which referred to their poor customer service, I thought I would call the SLR Hut first to test out their service and ask about Christmas delivery times.
I selected Option 1 for 'Sales' and was then held listening to repetitive music for over 7 minutes without a response. Coming from a customer service background, I find this totally unacceptable and can only imagine the difficulty I would have if I needed to contact the SLR Hut with a query or a problem if I proceeded with my purchase (of £360.00). Thank you, but no thank you, I would rather pay £20.00 more and purchase from a supplier who recognises how important it is to answer the phone to their customers!

Communication (received phone call about order) was excellent. Camera bundle arrived to address in UK (despite shipping from US) quickly and was well packaged.
Delighted with the service and would use them again.

Great company, speedy delivery and website was easy to navigate. Camera is amazing.

Great value for money super fast shipping and excellent customer service. Perfect for photographers

UPDATE #2:
they're still at it. Spamming me. It's December of 2025

UPDATE:
they have followed up on this review, asking for details etc.
They have not however stopped spamming me.
I have NEVER seen such tenacity from a spammer of any kind.

I have unsubscribed from their lousy newsletters a dozen times over more than a decade.
The most persistent spammers I have EVER encountered.

I was looking for a Canon camera SLRHut had the best price. I called the London number on their website to check if the one I wanted was in stock. The person I spoke to consulted someone else and confirmed that they did have what I wanted. I ordered it, with a scheduled delivery date 5-6 days later. I was surprised to get a delivery advice from Fedex saying the my package had been dispatched from New Jersey, U.S.A. I was a little worried as this seemed rather odd and there is no indication on the website that this is not a wholly U.K. based company. I got frequent delivery updates and the camera arrived when expected. There was no paperwork with it. Just the boxed camera in a brown cardboard box. An odd experience but not bad considering how unconventional everything seemed.

It's uncommon for me to leave reviews, however, it's uncommon to receive such excellent customer service! I was impressed throughout the process. Great prices, efficient delivery and knowledgeable, friendly, helpful customer service team. Particular thanks to Henry and Mark. I highly recommend 😊

Great company. I was a little wary as the price almost felt too good to be true, but I had no need to be. Great communication all through the purchase processes and really quick delivery. Wouldn't hesitate to recommend and happy to use again. Delighted with the camera and the bundle of accessories.