Sleep Number Omdömen 2 542

I’ve had nothing but a great experience, purchased a split king, but it wasn’t for me. The exchange process to a regular king. It was so easy it was ridiculous. Absolutely stress-free experience.

Tod at Dublin Ohio store very knowledgeable and helpful.

Been looking for a good mattress for years and finally decided to stop in to sleep number & super happy that I did. Scott at strongsville was able to help us get what we wanted! Super sweet super patient super honest. Although we haven’t received our bed yet we’re very satisfied so far!

From start to finish, the entire experience was fantastic. Finding the perfect bed and bedding was easy, the delivery and setup went smoothly, and our salesperson was truly outstanding. We couldn’t be happier with our decision to purchase a Sleep Number bed!

From us walking into the store, us purchasing a bed and pillows, to now 6 months later, we’ve had amazing customer service!
A few days ago, I received a text asking how we are sleeping and if there were any questions or concerns.
Most companies don’t reach out after they’ve already gotten your money, so this was a welcomed surprise.

Super easy - plenty of info available and a great sale sealed the deal

HORRIBLE "customer service"! I would give a minus star rating if it was available!
I needed a replacement mattress, however, the website cleverly omits posting all but 3 minor replacement parts and prices. I wanted to know the COST for replacement mattresses.
Chats & calls go to the Philippines. I could not understand the agent on the phone & asked for someone with better English. Instead of helping me, the agent HUNG UP the call. There is NO excuse for failing to provide customers with agents who speak understandable English and certainly no excuse for hanging up on callers.
I tried a chat...I waited 41 minutes before an agent responded. I asked for the price of a replacement mattress for my 11-year old bed. I stated clearly that the mattress was LEAKING.
The agent kept following a canned script with lengthy questions about troubleshooting the problem etc. and finally asked me if the mattress was leaking...DUH. I already told him that if he had bothered to read my question! Dealing with people who don't bother to listen or read the information you have already given is inexcusable.
I wasted almost an hour just trying to BUY a product and SPEND some money with this company. After this nightmare experience, I will NOT purchase from Sleep Number again, ever.
The bed we purchased was expensive and should have lasted trouble free for much longer than it did. We already repaired a leak after 5 years. When the mattress continued leaking air and developed a dip in the middle, we decided to replace it. We are not obese and don't have kids or dogs jumping on the bed so there is no reason for the collapse of the mattress.
The "warranty" is WORTHLESS as the terms are impossible to follow. You are required to have your original sales receipt...it was probably discarded long ago. No matter, the warranty is prorated to credit you almost nothing over time anyway.
Overall, this is a terrible company to do business with. The mattresses are generally comfortable but severely overpriced. You are paying for extraneous (useless) items like monthly emails with your "sleep rating", heart rate and other bells and whistles that aren't useful to me.
Save your time and frustration and skip Sleep Number.

i have had a Sleep Number since 2015 and I couldn't be happier. I used to change mattresses every couple years because I wasn't comfortable, but not any more! The adjustable head/feet has been a huge help with neck, back, and knee problems.I went into the local store recently and the rep was wonderful to work with.

Fantastic experience.

The salesman Cruz at the Midland store was a genuinely nice guy. He was very helpful and informative overall which helped us get the perfect mattress for our bed.

The deliver guys were top notch, extremely efficient and thorough, with the delivery and setup of our new mattresses. They were so nice and helpful with the Sleep Number app.

Sleep number bed is amazing. I am a disabled veteran. I have sleep apnea and chronic back pain. I would always wake up tired and achy. With the sleep number bed I know sleep alot better through the night and don't wake up sore.

Our salesperson Ten was absolutely awesome. Made feel right at home and explained things very clearly.

I really love my sleep number. It can seem expensive but its an investment in your health. I have the adjustable base and my go to sleep number is 40. I've slept so much better since investing in this bed.

Catherine was our salesperson. She took the time to fully explain all of our options. Would recommend this mattress to anyone!

we are returning sleep number customers. we have given them a lot of money over the years. we decided to upgrade our mattress to a climate cool one. so pretty spendy. the mattress itself is not what our issue was. its the underhanded sly way they bean you if you decide to return it. i guess the person to blame would be the salesman. we specifically said that we did not want a bed that required an app. so we had to buy a remote. well, after we get the mattress, we find out that you do indeed need the app for the responsive air to work! they also do not explain to you that you CANNOT return the base (which you HAVE to buy for the mattress to work) oh and you also get chrged $350 for them to come pick up the return. and no, you cannot take it to the store yourself to return it. so in the end if you want to do the return, you get very little of your money back. so beware!!

We purchased a headboard, a dual king Sleep Number bed and base, numerous cotton sheet sets, separate/door warming padsand a beautiful headboard. We have had our bed for a good while and couldn't be happier.

Superb experience! The sleep number demonstration experience is exceptional compared to other mattress demonstrations at other stores.

Worse bed I've ever had.
Bought this bed 3 years ago. I rarely used it as I was always traveling but after the first 6 months when my travel was more limited I got to be home more and got the true experience. Several problems off the bat with the air compressor which was replaced. App only worked at times so I had to get the remote.
Bed was just never comfortable no matter what setting it was on. Never had a good night sleep. I would constantly wake up stiff or with an achy back even though the mattress was inflated properly
The final straw was when one of the bed magnets broke and ultimately poked a whole in the air chamber deflating one side...
After calling customer service their solution was to first replace the air chamber and then decided to replace the entire mattress because of the broken magnet. Seemed like the right thing to do even though I really just didn't want anything to do with sleep number. Here's the kicker ...their replacement was a 40% discount to the tune of over $600, even through their mattress malfunctioned and poked a whole in the chamber. My advice honestly is to spend the money and get a legit mattress. You spent close to a 25% of your life sleeping . Just bought a temprapedic bed and even though its only been a week i see a world of difference.

I find our sleep number bed exceptionally comfortable. I attribute my improved sleep to the multiple features, such as adjustable firmness, responsive air,foot warming and cool air.