Personal Confort has been great to deal with. I recieved my bed on time. Everything went together easy and was being used the sane night we got it. I had a small problem with the mattress compressor u... Se mer
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Bed was delivered perfectly. The only reason I didn’t give it a 5 is because for some reason it doesn’t feel the same as our other one. I believed I was buying the same model as the first one we bough... Se mer
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We purchased A8 split king mattresses. Wife prefers firm while I prefer a softer mattress. Split king was the perfect solution. Working with their Customer Service was easy and actually enjoyable.... Se mer
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It’s hard to name one thing that made for a good experience. The rep on the phone was great. He listened and guided me through and confirmed m6 issue was a mattress. Then he acted quickly and disco... Se mer
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Företagsinformation
Skrivet av företaget
At Personal Comfort® Bed we believe that in today's world you should be able to customize your comfort individually. The personalization you find in the Personal Comfort® Bed exceeds that of other adjustable firmness beds offered today. As the exception in the industry, we develop adjustable mattresses with the latest features and benefits other manufactures cannot offer. Due to patent and patent pending technology found in our mattresses you will not find the specific features and benefits we offer anywhere else. Our Personal Comfort® sleep specialists are dedicated to adjusting your sleep experience by improving the way you sleep. Our many years of developing the best possible mattress has given us the confidence to offer industry leading Limited Lifetime Warranty. Our manufacturing company has been manufacturing high quality mattresses since 1973.
Kontaktuppgifter
1250 Saline Street, 64116, North Kansas City, USA
- 1-888-694-4088
- info@personalcomfortbed.com
- personalcomfortbed.com
4,3
Utmärkt
3 tn omdömen
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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I’ve already written a review
I’ve already written a review. I have emailed the representative with my concerns and options with no answer.
If you cared that much, I would think you would answer my email.
11 mars 2026
Svar från Personal Comfort
Dear Virgil,
Thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how frustrating it is to not receive a response—especially after already taking the time to share your concerns.
This is not the level of communication we aim to provide, and we sincerely apologize for the lack of follow-up. Your concerns are important to us, and we want to make sure you receive the attention and support you deserve.
Please reach out to our customer service team again, or provide your contact details so we can locate your previous message and respond as quickly as possible. We’re committed to making this right and ensuring your concerns are fully addressed.
Sincerely,
The Personal Comfort Team
Fantastic Customer Service
Our service representative was fantastic. We had an issue that fell under the warranty. Our rep. immediately handled the situation efficiently and in a timely matter.
5 mars 2026
Svar från Personal Comfort
Dear Debbie,
Thank you for your wonderful review. We’re so glad to hear that your service representative provided fantastic support and handled your warranty issue quickly and efficiently.
Delivering responsive, dependable service is very important to us, and it’s great to know your experience reflected that. Thank you for choosing Personal Comfort—we truly appreciate your trust and wish you many comfortable nights ahead!
Sincerely,
The Personal Comfort Team
Excellent phone assistance in choosing…
Excellent phone assistance in choosing bed, frame, and options. Delivery was as promised and the bed is outstanding. Thank you.
4 mars 2026
Svar från Personal Comfort
Dear Mark,
Thank you for your kind review. We’re so glad to hear that our team was able to provide excellent assistance over the phone and help you choose the right bed, frame, and options.
It’s great to know that your delivery arrived as promised and that you’re enjoying your new bed. Your feedback truly means a lot to us.
Thank you for choosing Personal Comfort—we wish you many comfortable and restful nights ahead!
Sincerely,
The Personal Comfort Team
Customer service started out 5 stars
Customer service started out 5 stars! Then they dropped the ball.
I was having trouble holding air in my bed and the service was great. Got to the final point of sending a replacement part and they left me. I waited and waited and finally reached out to see what the delay was in shipping.
I wish someone would have contacted me and let me know that I needed to do something on my end to complete the process.
6 mars 2026
Svar från Personal Comfort
Dear Kimberly,
Thank you for sharing your experience—we truly appreciate your honest feedback. We’re glad to hear that your initial interaction with our customer service team was positive, but we’re very sorry that the follow-through did not meet that same standard.
We understand how frustrating it must have been to be left waiting, especially when you were expecting a replacement part. Clear communication is incredibly important, and we apologize that we did not clearly inform you of the next steps needed to complete the process.
We would appreciate the opportunity to make this right. Can you please reach out to our customer service team so we can ensure everything is completed promptly and smoothly for you? 1-888-694-4088 x2 Your feedback helps us improve, and we’re committed to providing a better experience moving forward.
Thank you again for bringing this to our attention.
Sincerely,
The Personal Comfort Team
GREAT CUSTOMER SERVICE!!!
Personal Confort has been great to deal with. I recieved my bed on time. Everything went together easy and was being used the sane night we got it. I had a small problem with the mattress compressor unit. they had me run sine test, when that didn't work they sent out a new compressor unit right away. They were right there on top of things as soon as I contacted them and made sure I was satisfied at every turn. I would definitely recommend this company to anyone. its refreshing to deal with a company that really wants to satisfy you. thank you.
5 mars 2026
Svar från Personal Comfort
Dear David,
Thank you so much for your enthusiastic review! We’re thrilled to hear that you had a great experience with our team from start to finish.
It’s wonderful to know your bed arrived on time, was easy to set up, and was ready to use the same day. We’re also glad our team was able to quickly troubleshoot the compressor issue and get a replacement out to you right away. Providing responsive, attentive support is something we take great pride in.
Your kind words and recommendation truly mean a lot to us. Thank you for choosing Personal Comfort—we’re grateful for your trust and wish you many comfortable, restful nights ahead!
Sincerely,
The Personal Comfort Team
Bed was delivered perfectly
Bed was delivered perfectly. The only reason I didn’t give it a 5 is because for some reason it doesn’t feel the same as our other one. I believed I was buying the same model as the first one we bought. Actually I was told it was an upgraded model. The difference seems to be the mattress isn’t as soft on the top layer. Meaning the first one had a softer pillow top and this one doesn’t
5 mars 2026
Svar från Personal Comfort
Dear Phil,
Thank you for sharing your feedback with us. We’re glad to hear that your delivery went smoothly, but we’re sorry to learn that the feel of your new mattress hasn’t matched your expectations compared to your previous one.
We understand how important consistency and comfort are—especially when you were expecting a similar feel. While updated models can include improvements in materials and construction, we recognize that changes in the top layer comfort can be noticeable and impact your experience.
Our team would be happy to help you explore options to better match the feel you’re looking for, whether that’s adjusting your settings or discussing comfort solutions. Please don’t hesitate to reach out—we’re here to help ensure you’re fully satisfied.
Thank you again for choosing Personal Comfort and for your honest feedback.
Sincerely,
The Personal Comfort Team
The website was easy to use.
The website was easy to use the shipment came in but we were leaving the country for a few weeks and just set it up. Very easy setup and my side is very comfortable my spouse is still getting his side to his liking. The dog loves the king size bed.
3 februari 2026
Svar från Personal Comfort
Dear Kim,
Thank you for sharing your experience with us. We’re glad to hear that you found the website easy to use and that the setup process went smoothly once you returned home.
It’s great to know that you’re already enjoying the comfort on your side, and it’s very common for people to take a little time fine-tuning their ideal setting. We’re confident your spouse will find the perfect comfort level soon. And it sounds like your dog is already a big fan of the king-size upgrade!
Thank you again for choosing Personal Comfort. We truly appreciate your feedback and wish your whole household many comfortable nights of sleep.
Sincerely,
The Personal Comfort Team
They are a terrible brand
They are a terrible brand. it’s been at least a month and i can’t use my phone. everytime i use my phone there is an add for them on my phone that forces me to open theirs brand on google. i cant use any type of social media with literlt out there brand forcing me to open there paige allay as an example i know that is suppose to say literally and i fixed it at least 2 times so also take that into consideration
8 mars 2026
Omdöme utan inbjudan
Good customer service
Good customer service. This is our 2nd PC mattress. Really like the updates. Our order arrived in a timely manner.
3 februari 2026
Svar från Personal Comfort
Dear Becky,
Thank you for your review and for choosing Personal Comfort again! We truly appreciate your continued trust in our products.
We’re glad to hear that your order arrived in a timely manner and that you’re enjoying the updates to your new mattress. It’s always rewarding to hear from returning customers who notice the improvements we’ve made.
Thank you again for your loyalty to Personal Comfort. We wish you many more comfortable nights of great sleep ahead!
Sincerely,
The Personal Comfort Team
Very easy to work with did everything…
Very easy to work with did everything they could to help with everything we need.
3 februari 2026
Svar från Personal Comfort
Dear LH,
Thank you for your kind review. We’re so glad to hear that our team was easy to work with and did everything possible to help with your needs.
Providing helpful, responsive support is very important to us, and it’s wonderful to know that your experience reflected that. Thank you for choosing Personal Comfort—we truly appreciate your business and hope you enjoy many comfortable nights ahead.
Sincerely,
The Personal Comfort Team
When the bed was ordered it stated it…
When the bed was ordered it stated it was in stock the after it took several weeks to get. It does not have good set up instructions. Connectivity to my android phone was very difficult. Although once tge bed was set up. I have finally found a comfortable setting. Your assistant to choose the right setting is totally off.
3 februari 2026
Svar från Personal Comfort
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced with the delivery timing, setup instructions, and initial connectivity with the Android app. That’s certainly not the smooth experience we want our customers to have, and we appreciate you bringing these concerns to our attention.
We’re glad to hear that once everything was set up, you were able to find a comfortable setting and are now enjoying the bed. Your feedback about the setup instructions, app connectivity, and comfort-setting assistant is very valuable and will help us continue improving both our products and the overall customer experience.
If there’s anything further our support team can do to help—whether it’s guidance on features or optimizing your comfort settings—we would be happy to assist. Thank you again for choosing Personal Comfort.
Sincerrely,
The Personal Comfort Team
loved the mattress
loved the mattress, but they had a delayed delivery.
12 januari 2026
Omdöme utan inbjudan
Svar från Personal Comfort
Dear Lennox,
Thank you for your feedback. We’re so glad to hear that you loved the mattress—that truly means a lot to us.
We sincerely apologize for the delayed delivery. We understand how important timing is when you’re waiting for a new bed, and we appreciate your patience. We’re continually working to improve our shipping processes to provide a smoother experience from start to finish.
Thank you again for choosing Personal Comfort. We’re grateful for your business and hope you enjoy many comfortable nights ahead.
Sincerely,
The Personal Comfort Team
All my customer service interactions…
All my customer service interactions went well. The mattress was delivered in the time frame estimated. I had a sleep number bed prior but had to leave it behind in an out of state move. Personal Comfort is as comfortable as the sleep number and maybe even more comfortable.
6 januari 2026
Svar från Personal Comfort
Dear M.,
Thank you for taking the time to share your experience. We’re happy to hear that all of your interactions with our customer service team went smoothly and that your mattress arrived within the estimated delivery timeframe.
It’s especially meaningful to know that your Personal Comfort bed has met—or even exceeded—the comfort of your previous sleep system. Thank you for choosing Personal Comfort after your move and for trusting us with your sleep. We truly appreciate your feedback and wish you many restful nights ahead.
Sincerely,
The Personal Comfort Team
The website was easy to use
The website was easy to use. It was easy to set up. The bed is very comfortable and we could not be more happier with our bed.
7 januari 2026
Svar från Personal Comfort
Dear Michael,
Thank you for your kind review. We’re glad to hear that your experience—from using our website to setting up your bed—was easy and straightforward.
Most importantly, we’re thrilled that you’re finding your bed very comfortable and that you couldn’t be happier with your purchase. Thank you for choosing Personal Comfort—we truly appreciate your trust and wish you many nights of great sleep ahead.
Sincerely,
The Personal Comfort Team
False statement and listing on the…
False statement and listing on the website about what is in stock and shipping dates Never got the truth from any of the email responses
5 januari 2026
Svar från Personal Comfort
Dear Jeffrey,
Thank you for bringing this to our attention. We’re truly sorry for the frustration and disappointment you experienced regarding product availability and shipping communication. That’s not the experience we want for any customer, and we understand how upsetting it can be when expectations aren’t met.
We take concerns like this seriously and would appreciate the opportunity to review what happened and make things right. Please reach out to our customer service team directly with your order details so we can look into this further and provide clear, accurate information.
Thank you for sharing your feedback—we value it and are committed to improving both our communication and overall experience.
Sincerely,
The Personal Comfort Team
More affordable, extremely comfortable bed
Very comfortable bed at a much more affordable price than Sleep Number. I opted for the power base 3, and we love the ZG setting for watching TV! Best bed I've owned!
5 januari 2026
Svar från Personal Comfort
Dear Ashley,
Thank you so much for the 5-star review! We’re thrilled to hear that you’re finding your Personal Comfort bed extremely comfortable and a great value.
It’s wonderful to know you’re enjoying the Power Base 3 and the Zero Gravity setting—it's a favorite for relaxing and watching TV. Hearing that this is the best bed you’ve owned truly means a lot to us.
Thank you for choosing Personal Comfort. We wish you many more nights of comfort and relaxation ahead!
Sincerely,
The Personal Comfort Team
The videos you see on the company website speak the truth
My son and I (I’m 78 yrs old) installed the king size mattress and installation was a breeze. The company videos were a big help and well done. The only reason I didn’t give it five stars is because the pin that goes in the air motor didn’t click in like I thought it should but it still aired up just fine. My son has a sleep number bed and he thinks my mattress is better than his. I’m very happy with my mattress purchase.
7 januari 2026
Svar från Personal Comfort
Dear Mike,
Thank you so much for sharing your experience and for your thoughtful review. We’re delighted to hear that the installation videos were helpful and that setting up your king-size mattress was a smooth process—especially with a little teamwork!
We appreciate you mentioning the air motor pin feedback, and we’re glad to know everything functioned properly despite that concern. Feedback like this helps us continue improving both our products and instructions. It’s also wonderful to hear that your mattress earned high praise when compared to another adjustable bed—that’s a great compliment.
Thank you again for choosing Personal Comfort. We’re so happy to know you’re pleased with your purchase and wish you many nights of comfortable, restful sleep ahead.
Sincerely,
The Personal Comfort Team
the A8 has been wonderful
the A8 has been wonderful. I bought it for my son who just had back surgery. He says he sleeps every night soundly with no pain and no restlessness
7 januari 2026
Svar från Personal Comfort
Dear Steve,
Thank you for sharing this wonderful feedback. We’re truly honored that you chose the A8 for your son during his recovery, and it means so much to hear that he’s sleeping soundly without pain or restlessness after his surgery.
Providing comfort and proper support when it matters most is at the heart of what we do. Thank you for trusting Personal Comfort to be part of his healing and recovery. We wish your son continued progress and many restful nights ahead.
Sincerely,
The Personal Comfort Team
Better Then Sleep Number / In My Opinion.
It’s hard to name one thing that made for a good experience. The rep on the phone was great. He listened and guided me through and confirmed m6 issue was a mattress. Then he acted quickly and discounted my replacement as per my warranty. The new mattress is lighter and feels better than the older model. I’m very satisfied and am considering a new bed purchase from Personal Comfort again..!
6 januari 2026
Svar från Personal Comfort
Dear Wade,
Thank you so much for sharing your experience with us. We’re thrilled to hear that our representative took the time to listen, guide you through the process, and quickly confirm and resolve the issue with your mattress. Providing attentive, knowledgeable support is something we take great pride in.
We’re also glad to know the replacement mattress feels lighter and even better than your previous model, and that your warranty coverage helped make the process smooth. Hearing that you’re very satisfied—and even considering another Personal Comfort bed—means a great deal to us.
Thank you again for your trust and for choosing Personal Comfort. We look forward to serving you again in the future!
Sincerely,
The Personal Comfort Team
Perfect solution and great value.
We purchased A8 split king mattresses. Wife prefers firm while I prefer a softer mattress. Split king was the perfect solution. Working with their Customer Service was easy and actually enjoyable. We received an unexpected discount. Only issue is we like our bedroom on the colder side. Mattress tends to pull body heat so a heated mattress pad needed now for temperature control. Expect summer weather will remedy this issue. Overall very satisfied.
11 december 2025
Svar från Personal Comfort
Dear John,
Thank you for taking the time to share your experience. We’re so glad to hear that the A8 split king was the perfect solution for meeting both comfort preferences—one of the biggest advantages of our adjustable sleep systems.
It’s wonderful to know that working with our customer service team was easy and enjoyable, and we’re happy the unexpected discount was a pleasant surprise. We also appreciate your feedback regarding temperature regulation. Everyone’s comfort needs are different, and we’re glad you’ve found a solution that works for you, especially as the seasons change.
Thank you again for choosing Personal Comfort. We truly appreciate your business and are delighted to hear you’re overall very satisfied with your purchase.
Sincerely,
The Personal Comfort Team
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