Sküma Water Omdömen 

Great product also the customer service was really good, I highly recommend it👍

Service was good and the team was very helpful and patient

I just had a small problem with the setup and the support team helped me real quick!!!

Water quality is very fresh
The customer service is very good, nothing to complaint, overall experience was good

Mr Rohit was really helpful throught the process and the service was outstanding

Love this machine! The water tastes great and it’s easy to use! Only issue I’ve had is the machine is leaking water but hoping this is just a seal issue.

I held off on writing this (like others) but don’t want other people to waste their time and money with these machines like I have. See multiple reviews of the same theme.

The machines just don’t work - they haven’t finalised the product enough in order to be able to provide reliable machines. After my fifth machine breaking (each for a different reason), I gave up. I had to get through three machines when I first purchased before one worked, then it lasted about 9 months and my final one for a month.

They’re quite a faff to set up and maintain especially when so temperamental.

I sent back my last machine in April (it’s now June) with the promise of a refund. It has not arrived. I keep chasing and getting useless AI responses telling me they empathise, they’re sorry, consulting with the finance department but with no timeline as to when they will refund. Genuinely I don’t think the company has cash to refund me. It’s bordering fraudulent that they’re taking money for machines that they clearly know do not reliably perform, and then do not have the cash to refund those machines.

I’ve wasted over a year with them and now don’t even have my cash back to buy a machine that actually works.

Would never advise anyone to buy - go to another brand

The water definitely feels fresh and tastes smooth. Love it.

To be honest, the new to frequently empty the waste water compartment is a chore that is new to us but can understand the need. We collect it in for water our plants. Nothing is wasted.

Excellent customers service. Easily accessible on WhatsApp, fast and clear communication and resolution of requests. I’ve had my skuma for several years and I now I upgraded to the newest version by getting it serviced. The only thing is I wish they made them also in white as I need another one for my business and white would match better with the decor.

Super quick delivery, easy to understand set up instructions, and great tasting water.

I’d been thinking about this purchase for a while and I’m really pleased I decided to purchase, it’s been used non stop since we installed.

The machine is great, fresh filtered water at the touch of a button. My machine came without the mineral bottle/cap, sent email and another one getting sent out. Really happy with my purchase especially knowing me my family & dogs are drinking clean fresh water.

After doing a bit of research I opted to purchase the Skuma Water Dispenser. Ordering from the Skuma website was a breeze and I was lucky enough to purchase during a Flash Sale. Product arrived promptly and as described. Pleasantly surprised by the small footprint of the despenser as I have a smallish kitchen and countertop space is limited. Setting up was easy. Quality of the filtered water is noticable better than tap water. So far all good. Haven't had the need to contact the Customer Service team, so cannot comment on how well they perform. Happy with the purchase so far.

My initial review for this was annoyance at the “Next day delivery” or lack thereof and poor communication. Since then I’ve been informed that next day delivery wasn’t applicable as I bought on a Friday - I can understand that but communication should be clearer around this and also, it’s been a full week since and I haven’t received my item yet!

However, I’ve upped the score as Mauve from CS personally called and texted me to try to resolve the problem and it says it should be delivered today so fingers crossed. To Mauve, 4 stars (it would have been 5 but I had to chase the following day). To the delivery service and general communication, 1 star TBH.

Everything

I have been using Skuma for over a year now and my experience has been great. It filters well and is a no-hassle solution. I did face some challenges when I had to change my filter and use the maintenance kit; however, the customer support, and Ashwin in particular, were extremely helpful and patient. They provided timely and considered advice along the way. My Skuma is working fine. Best wishes to the Skuma team.

This really has transformed my daily routine in ways you don’t even think of. I’ve been on the hunt for a water filtration system for a while, I wanted sleek modern appearance with functionality but a reliable system that actually filters and puts back what I want.

Skuma really ticks so many boxes, it looks smart on the counter top, the water tastes top notch and really gives me confidence I’m drinking true, filtered water, infused with real minerals. Decant these into glass bottles and keep in the fridge and it’s the freshest thing ever. Subscription to the mineral packs is super easy and reliable and the customer service is just great. I sent them a WhatsApp with a couple of questions, same day response and really thoughtful, old fashioned customer service.

I recommend this unit to anyone and everyone who takes their health and more importantly their hydration seriously!

UPDATE-repair was carried out or so Skuma claimed. Machine was returned 3 weeks later with fault ( minerals not dispensing) still NOT resolved. Have been in contact with Skuma via email repeatedly since return of machine trying to get issue resolved.
Emails are met with polite fob offs and suggested troubling shooting fixes for me to try ( repeatedly) and promises of calls from the technical team that never come and then the madness starts again!! I have request for the machine to be collected/fixed/replaced/refunded multiple times - all are just ignored

Disgusting customer service!!

Itinial set up had many teething problems. Issues finally settled- great while it lasted. 10 months in and the minerals have stop diffusing. Product is registered and under warrenty, however Customer Services both email and Whatapp are a nightmare. Have asked for a return address so I can post return ( as due to disability require a home courier collection, which Skuma dont seem to offer) I offered to pay for courier myself, just required their return address details- 5 asks later and am being told they will reply shortly. Do they not know their own return address?? Disgusting waste of time, and lack of Customer Support/Service. Its as if they are trying to reneg on their warrenty ( knowing i am unable to use the return label which they provided -as I am unable to get a parcel shop).

Skuma water a un service clientèle exceptionnel. Merci à Mauve et Victor pour leur efficacité et leur gentillesse.
Concernant le filtre: il est à changer un peu plus rapidement qu’annuellement si l’eau est dure. Ici nous avons réglé le problème en installant un filtre anti calcaire à l’un de nos robinets ( qu’on utilise pour remplir la skuma). Ça coûte une dizaine d’euros et allonge la vie du filtre. Encore bravo pour la disponibilité de l’équipe et sa réactivité , quel que soit le problème.

I’ve been using my Skuma water filtration system for 2 years now. The water quality is fantastic and the fact that you can add the minerals you need for your own goals, is a great USP - I don’t know any other filters that do that. Skuma are very transparent and have published the results of independent testing on their filtered water to show the contaminants removed. This makes me feel like I am doing the right thing by going to the trouble of filtering my water. It is a process and you do have to throw away waste water regularly - but it is worth it for the knowledge that I am drinking clean water.
The team Skuma are incredibly responsive. I have had the odd issue, which they are keen to resolve and they have even had my machine in for an overhaul once, at their expense. Their response time is alarmingly quick - it makes me think that they don’t have any down time!
I’m looking forward to trying their new My Booster range, which will add the final step to producing the perfect glass of water, fully mineralised and with the addition of electrolytes. I am a big fan of electrolytes, but with botanicals too?! That sounds like a great combo.

I had an issue with setting up my mineral bottle but it was resolved quickly using their What’s App chat. Thank you Ashwin