We have used SJ for a number of years and most recently a kids party. Always on time and friendly! Really good prices and would recommend! The disco bouncy castle (suitable for adults!) it’s our favou... Se mer
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Det här tycker kunderna
We needed a bouncy castle for our little boys birthday party and our friend recommended S J Leisure. Found their website and had absolutely no idea that you could hire so many fantastic things for a p... Se mer
Företaget har svarat
We hired the Rainbow Disco Slide. It was amazing! Online ordering was easy and fast. Great information provided via email concerning all safety and updates and reminders days before the event. The del... Se mer
"I couldn’t recommend this company enough! The communication was brilliant. The team arrived right on time and set up the inflatables quickly. We had the helter skelter, assault course and basketball... Se mer
Företagsinformation
Skrivet av företaget
SJ's Leisure are the leading inflatable and leisure hire company operating throughout Cheshire, Greater Manchester, Lancashire, and Merseyside. Based in St Helens, we are ideally positioned to supply event entertainment throughout the North West. Our friendly and hard working staff aim to supply our customers with the safest, most reliable and positive hire experience possible. Our range of products include bouncy castles, inflatable slides, soft play, electronic games, arcade machines, carnival games, inflatable obstacle courses and much more. With over thirty years experience in the inflatable and leisure industry, we believe we are the best choice for your entertainment needs. Visit our website today to view our extensive range of products and services. Please don’t hesitate to contact our friendly office team by email or telephone with any queries you may have.
Kontaktuppgifter
Merton Bank Road, WA9 1HZ, St Helens, Storbritannien
- 01744 602716
- info@sjleisure.co.uk
- sjleisure.co.uk
4,9
Utmärkt
182 omdömen
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We always hire our bouncy castles from…
We always hire our bouncy castles from SJ Leisure as they always offer a friendly and reliable service that is second to none. The quality of their products is always excellent and I would have no reservations what so ever in recommending them to anyone!
26 mars 2022
Omdöme utan inbjudan
Another fantastic SJ Leisure party…
This is the second time I’ve used SJ Leisure and certainly not the last!
I ordered the assault course bouncy castle, it arrived at the time we agreed, it was clean, the staff who inflated it were polite and courteous. The collection was equally as good.
I would highly recommend this company, they have a huge variety of choice for parties and brilliant customer service.
14 mars 2022
Omdöme utan inbjudan
Totally ruined by awful customer…
Totally ruined by awful customer service.
Great communication before the event with a very helpful man called Ian.
Great service by a young lad who delivered on the day (wish I had got his name)
Totally spoilt by such an aggressive guy called Ste I spoke to when the wrong ball pit was delivered.
Told me half an hour before the party was due to start that they would be packing up the bouncy castle and taking it all away when I questioned why the wrong item had been sent!
No apology or explanation just threats to pack up and take away, not what you want to hear just before your child’s birthday party is about to start!
Just a phone call or an email to let me know something different was going to be delivered was all I expected.
Such a shame as until I spoke to this rude person the rest of the service was great.
A room of 80 guests who all now know which company not to use all because of 1 person
EDIT:
As it’s not possible to reply to the company reply below I will add here
How I wish in this situation I had recorded the phone call
Not once did I ‘demand a refund’ I did ask why I hadn’t received an email or phone call to let me know in advance. The answer I got was no one answers the phone these days so we don’t call. Funny as I had so much email communication, just an email would have sufficed.
The delivery guy offered me £15 off which I accepted, the guy on the phone told me I would not be getting a refund it was take it as it is or have it packed up.
The delivery guy also told me it was ‘weeks ago’ the one I had booked was damaged, not last weekend as you are making out on the review.
Just a call or email in advance would have been all that was required.
Good customer service costs nothing, a shame 1 persons actions ruined the whole booking for us
15 november 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi Emma, sorry to see you leave this review. Unfortunately things sometimes happen out of our control and products do occasionally need a repair. You ordered a party package which included an inflatable ball pool, unfortunately on a hire last weekend, this product was slightly damaged and required a small repair before it was safe to be hired out again. Our repair guy has had the product since the start of last week but due to circumstances out of his control (staff illness etc), he was unable to finish the repair and deliver it back to us in time for your hire. As part of our T's & C's, we do state that in rare occasions, this can happen and we will provide a suitable alternative. We were still hoping to receive the repaired item back at the latest Sunday morning in time for your hire. This wasn't possible. We substituted for a foam ball pool of the same theme to keep your package, the same theme and to stop a mis-match. Other companies in this situation would likely have cancelled the full hire for the customer as we experience 10's of calls a week with customers in this situation. We always try to provide the best customer service and products and of course, safety has to come first, so if a product isn't in the condition to be hired, it cannot be hired until it is. Upon arrival, our delivery team explained the situation to which you demanded a further discount on the already discounted package. As a gesture of goodwill, the team applied another discount to the hire of which you demanded double that amount. As this was not possible, the option was to accept the offer or refuse the delivery and the team would pack the equipment up and take it away and a full refund of any payments made would have been made. It's a shame to see this review but I hope in the future any hire company you use provides a service that better satisfies you and in the event that something happens out of their control, that they don't simply cancel your hire on you providing no equipment whatsoever. We don't agree with aggressive nature this was far from the case but it's commonly seen across reviews where the customer doesn't get their own way that suddenly the manager or owner was 'aggressive' or 'rude'. We wish you the best for the future.
Top Service
We hired the unicorn bouncy castle / slide this weekend for our little ones 2nd Birthday. Absolutely top service from start to finish. The delivery and collection guys came exactly when they said they would. The bouncy castle itself was clean and very well maintained. All in all a great experience. This is the first time we have ordered anything like this and there are an awful lot of others out there but I would use you first every time. Thank you.
19 juli 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi Jon, thank-you for the lovely review, we hope to be of assistance to you again in the future.
Highly recommend this service
Highly recommend this service! Reliable and the bouncy castle covered everything, even when it rained and a non slip mat on the floor. My son was made up with the dinosaur bouncy castle. Will defo use again! Thank you 😊
11 juli 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi Samantha, thank-you for the lovely review, we hope to be of assistance to you again in the future.
Highly recommend
Amazing service. So friendly to speak to and arrange. The set up was fab and nothing was too much trouble. Very competitive prices. Would highly recommend.
4 juli 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi Steff, thank-you for the lovely review, we hope to be of assistance to you again in the future.
Amazing service from start to finish
Amazing service from start to finish. Really easy to book online and arrived early on the day of my booking giving my kids lots of bouncing time. Will definitely be booking again.
20 juni 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi Ceri, thank-you for the lovely review, we hope to be of assistance to you again in the future.
Recently had a large bouncy castle for…
Recently had a large bouncy castle for a christening and cannot fault the service at all. Guys were very pleasant and communicated well throughout. Castle was very clean also. Would recommend and will use again!
10 juni 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi, thank-you for the lovely review, we hope to be of assistance to you again in the future.
Great service 5*
Great service, very efficient putting up and taking down. Already booked for another party in a few weeks 5*
10 juni 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi, thank-you for the lovely review, we hope to be of assistance to you again in the future.
SJ's Leisure really saved my sons party!
I'd booked an assault course with another company for my sons birthday and all the family children. They were all super excited...but the company let me down and didn't turn up! I was livid and started frantically ringing round inflatable companies to try and get an assault course last minute so that I didn't have a load of disappointed children on my hands!!
SJ's Leisure were the ONLY company who answered the call and the guy delivered an even better assault course within the hour!! He really saved the day and even let us keep the castle overnight! Kids were over the moon and it was a fantastic day thanks to them! ❤❤❤
3 juni 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi, thank-you for the lovely review, we hope to be of assistance to you again in the future.
Highly recommend ⭐️⭐️⭐️⭐️⭐️
Can’t thank S’Js leisure for another great bouncy castle experience. Easy to book lads were great when setting up and packing away. Bouncy castle was immaculate this is the second time we have used this company and would highly recommend. Definitely be using again.
1 maj 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi, thank-you for the lovely review, we hope to be of assistance to you again in the future.
Ordered the peppa pig bouncy castle…
Ordered the peppa pig bouncy castle with slide. The kids had a brill day. They arrived early in the morning and collected after 5 so the kids got a whole day of playing. The drivers were courteous and polite. Will be using again xx
26 april 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi, thank-you for the lovely review, we hope to be of assistance to you again in the future.
Had a unicorn castle with slide this…
Had a unicorn castle with slide this weekend spotlessly clean and looked brand new.
Great fun for the grandchildren.
This was the second time I’ve used sj leisure and will be using them again and would highly recommend them.
Very friendly but professional team would in these unfortunate time wore face mask as the time even though outside.
Ginny
19 april 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi, thank-you for the lovely review, we hope to be of assistance to you again in the future.
Tip Top Bouncy Castle
Quick efficient setup and collection, the bouncy castle was clean and in tip top condition, kids loved it...all day long! Will definitely use again
12 april 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi, thank-you for the lovely review, we hope to be of assistance to you again in the future.
Excellent service
Excellent service. Reliable, friendly, professional and helpful. Bouncy castle was fabulous will be using again definitely
11 april 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi, thank-you for the lovely review, we hope to be of assistance to you again in the future.
Amazing service
Amazing service - the two men were so friendly and professional whilst maintaining social distancing. The bouncy castle was fabulous and I will definitely be using them again.
6 april 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi, thank-you for the lovely review, we hope to be of assistance to you again in the future.
Fantastic company
Fantastic company! First time I’ve used them for my daughters birthday and she absolutely loved it. They were super helpful and friendly. I will definitely be using them again. Thanks again Amanda
4 april 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi, thank-you for the lovely review, we hope to be of assistance to you again in the future.
Amazing service!
I have used SJ Leisure twice for both of my daughters birthday parties and their service is great! The bouncy obstacle course is a big hit and has been the highlight of their birthdays. The men who come to set up are lovely and efficient. I will definitely be using their services again and would highly recommend them!
4 april 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi, thank-you for the lovely review, we hope to be of assistance to you again in the future.
Clean, professional & safe - fab company we’re planning on using again soon
We recently hired a bouncy castle for our little boys birthday. We had an absolute blast.
Safety was very important to the team so we ended up needing to move days due to bad weather but that’s part of hiring it in March and would rather know everyone was safe!
We’ve already talked about hiring again in summer. The bouncy castle was clean and the team followed all the social distancing rules.
Thanks for creating a memorable 2nd lockdown birthday for our little boy!
29 mars 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi, thank-you for the lovely review, we hope to be of assistance to you again in the future.
Great communication
Great communication, really quick to set up and friendly. Very good with sanitisation, good clean equipment, wonderful birthday treat
29 mars 2021
Omdöme utan inbjudan
Svar från SJ's Leisure
Hi, thank-you for the lovely review, we hope to be of assistance to you again in the future.
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