I can’t praise Elizabeth Wright enough … she listened to our requirements and spent considerable time creating our trip in exactly the way we wanted … in addition she made sure the pricing was as comp... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I spoke to Rebecca after a cruise I had booked for next June with Emerald Cruises through Six Star months ago was cancelled. We looked at alternatives and with Rebecca’s vast knowledge of River Cru... Se mer
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I have booked cruises several times with this company. Elizabeth is the agent that has dealt with them all. She has always been extremely helpful not just with the booking but tips and relevant advic... Se mer
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This was my first time using Six Star Cruises and the whole experience was absolutely brilliant. My Concierge Grant went way beyond what could be expected. Not only was he available on a Sunday, he... Se mer
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4,9
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Booking experience was great
Booking experience was great. Elizabeth Wright was efficient, friendly and helpful. As a newbie to River cruising she answered all my questions.
I will review the cruise when we have actually been!
2 april 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Valued Guest,
Thank you very much for your wonderful 5‑star review.
We are delighted to hear that you had such a great booking experience and that Elizabeth was efficient, friendly, and helpful in answering all of your questions, especially as you are new to river cruising.
We will be sure to pass your kind comments on to Elizabeth, we hope you have a fantastic time on your cruise. and will look forward to hearing your thoughts once you have returned!
Kind Regards
Customer Relations.
Six Star Service
Six Star Cruises - Truly Six-Star Service
From the very first moment we connected with the wonderful Elizabeth Wright, every aspect of our booking, right through to our return home, has been nothing short of exceptional.
Elizabeth consistently goes above and beyond. No question is ever too small, and her responsiveness is remarkable, even outside of working hours. That level of dedication is truly rare and sets a new standard for customer service.
We’ve booked with Elizabeth multiple times and will continue to do so without hesitation. Her honesty, commitment, and genuine willingness to help at any time of day make her an absolute pleasure to work with.
Thank you, Elizabeth, and thank you Six Star Cruises, for such an outstanding experience.
3 april 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Bradley
Thank you for your wonderful 5‑star review.
We’re delighted to hear that Elizabeth has consistently provided exceptional service throughout your bookings. Your kind words about her responsiveness, dedication, and genuine care mean a great deal to us.
We truly appreciate your continued trust and loyalty. On behalf of Elizabeth and the entire Six Star Cruises team, thank you for choosing us, and we look forward to helping you plan your next journey.
Many thanks
Customer Relations
Excellent service from Erin
Excellent and efficient service from Erin, our nominated concierge. She made the whole process booking as seamless and as painless as possible- even when I had to pay!
Thank you.
30 mars 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review!
We are delighted to hear that Erin provided excellent and efficient service throughout your booking. Making the process seamless and even painless when it comes to payments, is exactly the experience we aim to deliver.
We truly appreciate you taking the time to share your feedback, and will be sure to pass your kind words on to Erin.
Thank you once again.
Kind Regards
Customer Relations
Elizabeth Wright
I always contact Elizabeth Wright when I am interested in a cruise. Elizabeth dealt with us the first time we used Six Star Cruises and was very helpful and efficient. She keeps me informed of all the special offers I might be interested in and always helps me if I encounter any problems along the way. Many Thanks Elizabeth.
20 februari 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Mike
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
I'd never dream of booking a cruise with anyone else
Sixstarcruises is a really super company, They provide a comprehensive guide to upmarket cruises, have an excellent website, offer the best discounts available and have excellent cruise concierges. Our Concierge, Elizabeth is the best ever. She's knowledgeable efficient, ultra responsive and always goes the extra mile. I'd never dream of booking a cruise with anyone else.
27 mars 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear how highly you rate Six Star Cruises and the service you’ve received. Our team work hard to provide a premium, knowledgeable and personalised experience, so it’s wonderful to know this truly shines through in your journeys with us.
A special thank you for your kind words about Elizabeth. Her knowledge, efficiency and dedication to going the extra mile make her a real asset to our team, and we’re thrilled to hear she continues to impress you with every booking.
Your loyalty, and your comment that you wouldn’t dream of booking a cruise anywhere else, means a great deal to us
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Elizabeth was extremely helpful, efficient and pleasant. And found me a surprise bargain cruise.
Elizabeth was extremely helpful in coming up with a peak-season Danube cruise at a bargain price and guiding me through all the details of booking it in record time. She was a very pleasant person to deal with and kept me informed at every stage. And she was interesting, interested and informative to chat to!
25 mars 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Guest
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Is anyone there ? As we get no response.
We were persuaded to transfer our cruise booking with Oceania over to Sixstar to save a few hundred pounds.
We always had some doubts about this, as previously changes to our flights or ports have not been passed onto us by the agent.
I expected that all of the communication would be from Sixstar, however, I received an invoice from 118, not sure if this some way around their legal liabilities, but, it does make life a little more complicated when looking for information from Sixstar. We then received an email advising us that our flights and transfers were booked. This was very generous of Sixstar as we had only booked the cruise element. When I responded to the email I did not receive any reply.
We wanted to book some cruise excursions and emailed along with my previous concerns, to our initial contact Daniel Norris directly, I received an automated response several weeks ago and again silence.
We now really regret transferring our cruise and would be pleased if we can change it back to Oceania as we have always found their responses prompt and professional.
I suppose after your response, after nearly a week, I expected to be contacted to finally answer the questions posed in my emails, or is this just platitudes to make everything look good?
12 mars 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Mr. Stark,
Thank you for taking the time to share your feedback. I am truly sorry to hear about the difficulties you’ve experienced since transferring your Oceania cruise booking to us.
This is far from the level of service we aim to provide, and I completely understand your frustration.
I appreciate you highlighting the confusion regarding the invoice from Cruise 118. I’m sorry this created uncertainty around your booking, and I will ensure this is reviewed internally so we can offer clearer communication going forward.
It is also very concerning to hear that your emails regarding your flights, transfers, and excursion enquiries went unanswered. Your messages should have been acknowledged promptly, and I apologise that this did not happen.
Many thanks
Customer Relations
Elizabeth was extremely helpful and…
Elizabeth was extremely helpful and very knowledgeable in assisting me with our cruise booking. She kept me well informed at all stages and was a delight to talk to.
15 mars 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Hew
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relation
Six star cruises don’t disappoint again
Booked another cruise through Laura Wing, our cruise concierge from Six Star Cruises. First class service and advice from Laura & a great package from Six star
14 mars 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Richard
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Laura recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relation
Highly recommend Paula and Six Star Crises
Paula always does everything she can to find a holiday to fit our criteria. Very responsive and does what she promises. I can’t recommend her and Six Star Cruises highly enough,
12 mars 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Mrs Moran
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Paula recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relation
Svar från Sixstarcruises
Dear Mary
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sandie recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relation
Booking for River Cruise in 2027
From the very start of our telephone conversation Sandy Collier was extremely helpful, friendly and informative and understood exactly what type of river cruise holiday we needed. Sandy found the exact type of cruise we required and streamlined the whole booking process. We could not be more impressed with the service offered.
10 mars 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Jane
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sandie recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Brilliant cruising agency
Brilliant cruising agency. Sandie is the lady who looks after us and we are very happy with the service she offers. Nothing is too much trouble and when I message her answers are always prompt and helpful. She is polite, friendly yet always professional, trustworthy and helpful. Her advice is always great.
12 mars 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Ruth
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Sandie recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Rebecca is always very helpful and…
Rebecca is always very helpful and professional. It's a pleasure to deal with her, especially as she always tries to find the best prices and t&c for bookings. Gives me time to think, without being pushy, so I feel confident that I won't regret any decisions made. When I'm not sure about something, I just email and ask for a call back, and she's right on it! Great service, as usual.
11 mars 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review.
We are delighted to hear how helpful and professional you have found Rebecca to be. She always strives to find the best options for our customers, so it is great to know you feel supported and never rushed when making your booking decisions.
Your kind words mean a lot to us, and we are thrilled that you continue to feel confident and well looked after. We truly appreciate you taking the time to share your experience.
We look forward to helping you again with your future cruise plans.
Thank you once again.
Kind Regards
Customer Relations.
Consistently excellent.
Rebecca always replies to our queries and is unfailingly helpful. We have booked a number of holidays with 6Star and have recently encouraged some relatives to do the same. One of the main reasons for this is the service we continue to receive from Rebecca. Thank you Rebecca.
Mike and Sue, Stoke on Trent.
7 mars 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Mike and Sue,
Thank you so much for taking the time to leave such a wonderful 5‑star review.
We are absolutely delighted to hear how much you value the service Rebecca provides. Your kind words about her continued support, responsiveness, and helpfulness truly mean a great deal. She will be thrilled to know that her dedication has played such a positive part in your holiday experiences over the years.
We are also incredibly grateful for your loyalty and for recommending us to your relatives, that is one of the greatest compliments we can receive.
Thank you again for your lovely feedback.
Kind Regards
Customer Relations
i am giving five star to six star .i am…
i am giving five star to six star .i am giving it to Elizabeth she is good at sorting my holiday out
6 mars 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Valued Guest,
Thank you so much for your lovely 5‑star review.
We are delighted to hear that Elizabeth was able to help you get everything sorted for your holiday. She will be so pleased to know that her support made a positive difference to your experience.
We truly appreciate you taking the time to share your feedback, and we are thrilled to have been part of your holiday planning.
Thank you once again.
Kind Regards
Customer Relations
Rebecca provided us with exceptional…
Rebecca provided us with exceptional service today and yesterday to secure 2 suites for the Rocky Mountaineer & onward cruise to Alaska. The perfect example of how to listen and develop solutions to make us feel very special. The real secret is making everything needed happen without actually selling it! When you have everything you need the only question is how do I secure it 👌. Magic
4 mars 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Richard
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Rebecca recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Wouldn't book with any other company!
Choosing and booking a cruise with Sixstarcruises is a painless operation. The staff are so informative, particularly Katie Austin and Rebecca Rimmer, helpful and , with people like me, patient! Their knowledge means that they can advise about holidays and give a personal response meaning that choices can be made with confidence. I have booked with them for years and cannot praise them enough.
27 februari 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review!
We are delighted to hear that booking with Six Star Cruises continues to be such a smooth and enjoyable experience for you.
Katie and Rebecca will be thrilled to know their knowledge, support, and patience made such a positive difference. They take great pride in offering personalised guidance, and it means a lot to us that this helps you book your holidays with complete confidence.
We truly appreciate your loyalty over the years and your kind words. It is always a pleasure to assist you, and we look forward to helping you plan many more memorable cruises.
Thank you once again.
Kind Regards
Customer Relations.
Rebecca my agent, was very, very patient
Rebecca was very understanding, she was easy to speak to and within a couple of hours i had booked a cruise, all very easy and very clear
27 februari 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Valued Guest,
Thank you so much for your lovely 5‑star review.
We are delighted to hear that Rebecca was so patient, understanding, and easy to talk to throughout the booking process.
It is wonderful to know that she was able to help you secure your cruise within just a couple of hours, making everything clear and straightforward. Rebecca prides herself on offering exceptional service, and your kind words will mean a great deal to her.
We truly appreciate your feedback and look forward to assisting you again in the future.
Thank you once again.
Kind Regards
Customer Relations.
First Class Service
We really would like to thank Elizabeth Wright for the time and patience she spent with us recently. Our experience with Sixstarcruises was truly first class: prompt replies to queries, clear understanding of our needs, competitive pricing and problem solving.
Just the sort of service you need.
1 mars 2026
Omdöme utan inbjudan
Svar från Sixstarcruises
Dear Valued Guest,
Thank you so much for your wonderful 5‑star review.
We are delighted to hear that your experience with Six Star Cruises was truly first class.
It is fantastic to know that Elizabeth provided the time, patience, and care needed to understand your requirements and support you throughout the process. Her prompt communication, problem‑solving skills, and ability to offer competitive pricing are exactly the qualities we strive for, and your recognition means a great deal.
We truly appreciate your feedback and are thrilled that the service you received was exactly what you needed. We look forward to assisting you again with any future travel plans.
Kind Regards
Customer Relations.
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