Fantastic customer service once again I'm glad I purchased my compressor from a British company. They answered the phone immediately and will dispatch the part i need next day, better still they are... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Messaged them regarding needing replacement gasket set for a compressor the is no longer available for which they had no stock for that item but said there is an alternative gasket set. Was a fast re... Se mer
I have a 10 year old SIP lathe that developed a drive problem. Contacted SIP not expecting much for such an ageing product but customer services have located the parts I need and because they are a bi... Se mer
Företaget har svarat
Lina from SIP helped register my machine’s warranty and was terrific. I had problems with the online system but a little human interface sorted it in no time. Thank you for your help.
Företagsinformation
- Leverantör av industriutrustning
- också i
- Butik med svetstillbehör
- Leverantör av pneumatiska verktyg
- Leverantör av svetsgas
- Reparationsutrustning för fordon
- Tillverkare av lantbruksmaskiner
Om SIP Industrial Products Ltd
Skrivet av företaget
For over 57 years, SIP Industrial Products Limited has been a flagship supplier of high-quality machinery and equipment to the ever-growing engineering, construction, automotive and agriculture marketplaces.
As an ISO 9001 approved machinery specialist, SIP offer customers quality, value and choice, ensuring they have the optimal product for the task in hand.
The product range comprises 12 categories, including: Air Compressors & Tools, Automotive & Lifting Equipment, Boosters, Chargers & Starters, Cleaning Equipment, Climate Control, Power Generators, Heaters, Landscaping Tools, Metalwork, Water Pumps, Welders & Woodworking Machines.
Check out the full range
Kontaktuppgifter
SIP Industrial Products Ltd, Gelders Hall Road, LE12 9NH, Shepshed, Storbritannien
- 01509 500500
- sales@sip-group.com
- sip-group.com
SIP Industrial Products Ltd
4,8
Utmärkt
491 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Excellent service, can’t fault the help I had from Josh regarding the welding torch I needed. Clear, concise and the information i asked for and was provided was exactly what was needed.
If I could buy him a brew and some biscuits I would
13 april 2026
Svar från SIP Industrial Products Ltd
Thank you so much Jon, for your review. Josh will be over the moon with your comments when we pass this on to him.
Please do not hesitate to contact us if needed in the future.
All the Best,
Team SIP.
Svar från SIP Industrial Products Ltd
Thank you Alan for your review. Please do not hesitate to contact us if you need further assistance.
Kind Regards,
Team SIP.
Svar från SIP Industrial Products Ltd
Thank you Carole, for your 5* Review. It is appreciated.
Kind Regards,
Team SIP.
Svar från SIP Industrial Products Ltd
Thank you Lee, for your 5* Review. Appreciated.
Kind Regards,
Team SIP!
Rob ticked every box
Rob ticked every box.
Good traditional (but no so common these days ) customer service and then some !
Thank you Rob for your help
31 mars 2026
Svar från SIP Industrial Products Ltd
Thank you Larry, for the 5* review. We're glad to have been able to help and will pass on your thanks to Rob.
Kind Regards,
Team SIP.
Updated Review
I own a SIP TP550 pressure washer that I have had for around 3 years. The recoil unit used to start the washer failed while starting, rendering the unit unusable.
After my initial review, SIP Industrial Customer Services Manager did reach out to me to see if they could resolve the spares issue for my pressure washer.
This has been completed, and I have the unit back working.
SIP is currently reviewing their internal processes and parts-stocking policies to help prevent situations like this in the future.
So for me, this has been a better than expected outcome, and SIP has stepped up to help a customer.
I will continue to use SIP for their products as I have renewed faith in their customer services and spares support.
30 mars 2026
Omdöme utan inbjudan
Svar från SIP Industrial Products Ltd
Hello Martyn,
Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulty you have experienced in sourcing a replacement part for your machine.
We would like to reassure you that we currently stock over 94,000 parts and spares in our warehouse. Unfortunately, on this occasion, we were unable to fulfill your specific request, which we understand is frustrating.
We also recognise that the guidance you received did not meet your expectations. Your comments regarding our after-sales support have been noted and will be shared internally, as we are continually working to improve our service.
Our Customer Service Manager has reached out to you directly via email, as we are actively exploring alternative options to help resolve this matter.
Thank you for your patience and understanding.
Kind Regards,
Team SIP.
I needed help with a repair
I needed help with a repair and the chat line were right on it. Great service .Thanks to Rob my problem was sorted.
26 mars 2026
Omdöme utan inbjudan
Svar från SIP Industrial Products Ltd
Thank you for the 5* review, James! We're glad to have been able to help quickly and will be sure to pass on your thanks to Rob.
Team SIP
SIP 7 ton vertical log splitter
Delivery within 3 working days, item was well packed the whole process was seamless. My 7 ton log splitter is great quality, easy to assemble,it runs quietly and is very efficient when using the ram return restrictor.
26 mars 2026
Svar från SIP Industrial Products Ltd
Thank you for your 5* review, Peter! We're glad to hear that you're pleased with your new log splitter.
Team SIP
Great piece of kit!!
Purchased welder for my husband he says it does what it says on the tin. Easy to use and a good finish weld. SIP website great and very fast delivery. Very happy hubby ⭐️⭐️⭐️⭐️⭐️
19 mars 2026
Svar från SIP Industrial Products Ltd
Thank you very much for the kind 5* review, Carol! We're glad to hear your husband is pleased with his welder and that you found our website easy to use. Please don't hesitate to get in touch if you need anything else.
Team SIP
I work in a warranty department and…
I work in a warranty department and find this company excellent to deal with
25 mars 2026
Svar från SIP Industrial Products Ltd
Thank you for the 5* review, Russell! You know where we are if you need anything else in future.
Team SIP
Svar från SIP Industrial Products Ltd
Thank you for leaving us a 5* review, Geoffrey! Please don't hesitate to get in touch if you need anything else.
Team SIP
BSP Sales Centre Ltd
SiP assisted BSP with a tricky application.
04331 Petrol Compressor c/w Electric start & additional Battery components.
Excellent service
19 mars 2026
Svar från SIP Industrial Products Ltd
Thank you for your 5* review, Bob! We're pleased to have been able to help you out with your Compressor. Please don't hesitate to get in touch if you need anything else.
Team SIP
An Excellent Customer Service Experience
To be honest, I didn't expect much from my enquiry, which related to a 2007 battery charger. But the agent I spoke to, Rob, could not have been more helpful. I gave him the model/serial number. For several minutes he poured through information from the documents available to him. Unfortunately, he could not directly put his finger on the information I wanted but it was not for trying. I fully understood his problem, owing to the age of the product, which I had had for at least twenty years - maybe longer. But it was a good exercise in excellent customer. A pity most other companies customer service agents do not follow his good example.
11 mars 2026
Svar från SIP Industrial Products Ltd
Hi Tony. Thank you for your 5* review! We'll pass your positive comments on to Rob and we're glad that you were pleased with the service we provided, even if we weren't able to provide the information you needed.
Here to help if you need us in the future!
Team SIP
Your efficient way of doing business…
Your efficient way of doing business which I appreciate very much and I will have no problem buying another SIP product.
Thank you.
10 mars 2026
Svar från SIP Industrial Products Ltd
Hi William. Thank you for your 5* review! If there is anything else we can help with then please let us know.
Kind Regards,
Team SIP
Dealing with Rob in Sip group / service…
Dealing with Rob in Sip group / service UK. he was fantastic help locating my part and assisted me with ordering part
6 mars 2026
Svar från SIP Industrial Products Ltd
Hi John. We are so glad that Rob has been able to identify the part number you needed to repair your heater, and was able to provide you with suitable distributors to place your order through.
Here to help if you need us again!
Team SIP
Communication was excellent
Communication was excellent.
Actions speak louder than words and in this case All thier actions were Implimented and completed in a very quick responce time.
I couldnt rate them any higher. An excelleant Company Highjly Recommended
Thank You
18 februari 2026
Svar från SIP Industrial Products Ltd
Hello Gordon, thank you for your 5* Review. We appreciate you taking the time to share your experience. Our Team always strive to deliver excellent service, so it is good to know that it reflected in your experience with us.
Should you have any further queries, please do not hesitate to contact us.
Kind Regards,
Team SIP.
Contacted SIP regarding a warranty issue
Contacted SIP regarding a warranty issue. Communication was great and item was replaced swiftly. Great customer service!
20 februari 2026
Omdöme utan inbjudan
Svar från SIP Industrial Products Ltd
Thank you Michael, for taking the time to leave us this review. Pleased to hear that our Warranty Claim process was quick and smooth.
It is always our goal to provide swift solutions, so should you need any further support, please do not hesitate to contact us.
All the Best,
Team SIP.
Exelent seevice
17 februari 2026
Svar från SIP Industrial Products Ltd
Thank you Aled for your 5* Review. Happy that our service met your expectations.
If we can be of help in the future, please do not hesitate to contact us.
Kind Regards,
Team SIP.
Excellent customer support!
I requested information on a product that is no longer available. In less than 24 hours I received an e-mail with the information I requested. What a great example of customer support!!!
9 februari 2026
Svar från SIP Industrial Products Ltd
Hello Jim, Thank you for your 5* Review. We are always happy to provide information and support however best we can, so it is good to see that our Team assisted successfully.
Please don’t hesitate to contact us if there is anything else we can help you.
Kind Regards,
Team SIP.
Great customer service
Great customer service! Got a manual for a model that was last manufactured in 2002!
5 februari 2026
Svar från SIP Industrial Products Ltd
Thank you Rak for your feedback. It is appreciated.
We are here should you need further assistance.
Kind Regards,
Team SIP.
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