Seamless purchase, easy website, fast delivery and extremely well packaged. Plants lovely and healthy, can't ask for more. Excellent value for money. Highly recommended.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gorgeous, healthy plants delivered quickly. Good price and much larger than I expected. Packaged well to ensure they were not damaged in transit.
Företaget har svarat
The rose came super quick and well packaged! However it has black spot, so I’m hoping it won’t affect my other two climbing roses
Företaget har svarat
The company responded very quickly to my concern about the ‘dead’ looking plants that arrived. I’m assuming that as they are digitalis they are dormant but I would have expected to see some sign of li... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
At simply plants, we believe gardening should feel simple. We take the confusion out of buying plants online, replacing it with clear guidance, easy choices, and plants that grow with confidence. Whether you’re new to gardening or short on time, we’re here to help you get it right, without the guesswork. No jargon. No overwhelm. Behind simply plants is the trusted team at Hedges Direct, bringing years of expertise, high quality plants and reliable delivery. So you get the best of both worlds, expert knowledge, made simple.
Kontaktuppgifter
York House, Ackhurst Business Park, Foxhole Road, Chorley, PR71NY, Lancashire, Storbritannien
- support@simplyplants.com
- simplyplants.com
4,2
Bra
159 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The rose came super quick and well…
The rose came super quick and well packaged!
However it has black spot, so I’m hoping it won’t affect my other two climbing roses
2 oktober 2026
Svar från simply plants
Hi Charlotte,
Thank you for taking my call this morning, it was lovely chatting with you.
Apologises again for the inconvenience caused by the issues you have had with the Rose, this is not the level of quality we expect.
As discussed when I have received the images from you, I will share them with our quality team down at the nursery.
I look forward to speaking with you and hopefully resolving this issue for you.
Hannah, Customer Care
Seamless purchase
Seamless purchase, easy website, fast delivery and extremely well packaged.
Plants lovely and healthy, can't ask for more.
Excellent value for money.
Highly recommended.
1 oktober 2026
Svar från simply plants
Hi Julia,
Thank you for your fantastic review! We’re delighted to hear you found the whole experience seamless, from ordering through to delivery, and that your plants arrived healthy and well packaged.
It’s wonderful to know you felt the plants offered excellent value for money. Thank you so much for your recommendation and support!
Hannah, Customer Care 🌿
Beautiful, healthy plants
Gorgeous, healthy plants delivered quickly. Good price and much larger than I expected. Packaged well to ensure they were not damaged in transit.
1 oktober 2026
Svar från simply plants
Hi Lynn,
Thank you for your fantastic feedback! We’re delighted to hear you were so pleased with the quality and size of your plants, as well as the price and speedy delivery. It’s great to know they arrived well packaged and in excellent condition.
We really appreciate your support!
Hannah, Customer Care 🌱
when the plant arrived it was boxed…
when the plant arrived it was boxed very well but the plant it self was looking like it was one they found at the back of the nursery lots of dead leaves which over time I can understand you get but why did they not remove them, only time will tell if it survives.
26 september 2026
Svar från simply plants
Hi Gerald,
Thank you for your review, I am sorry for the inconvenience you have experienced with your order.
This is defiantly not the level of quality we wish to provide, I will be feeding this back to the relevant teams.
I tried to call you this afternoon, unfortunately I was unable to reach you. I have now emailed you with some additional information.
I look forward to speaking with you & hopefully resolving the issue.
Hannah, Customer Care
Plants arrived quite late and in a very…
Plants arrived quite late and in a very bad shape.
18 september 2026
Svar från simply plants
Hi Maria,
Thank you for your review, we really appreciate your feedback.
Apologises for the inconvenience you have experienced with your order. I tried to call you this afternoon, unfortunately I was unable to reach you. I have now emailed you regarding this situation.
I look forward to hearing from you and hopefully resolving this issue for you.
My plant arrived on time.Well packed…
My plant arrived on time.Well packed but easy to get the plant out of the box.The Hydrangea is a lovely healthy plant and I very pleased with your quality and service. I will not hesitate to buy from Simply Plants again.
.
14 september 2026
Svar från simply plants
Hi Elizabeth,
Thank you so much for your fantastic review! We’re delighted to hear your Hydrangea arrived safely, on time and in excellent condition. It’s wonderful to know you were pleased with the quality of the plant, our packaging and overall service.
We really appreciate your kind words and your support, and we’ll be delighted to welcome you back to Simply Plants in the future.
Hannah, Customer Care 🌿
Initial plant problem sorted out with 100% satisfaction.
On arrival, I saw that the plant was suffering from 'leaf scorch'. After discussing this with Hannah from customer services, it was decided that,as they were unable to replace item with a 'like for like ' replacement,and there was no suitable substitute, my payment was refunded in full. Quite happy with the outcome,and I would certainly use Simply Plants again,knowing that any defect can be addressed.
14 september 2026
Svar från simply plants
Hi Joy,
I’m sorry to hear about your experience with your order. This certainly isn’t the standard I aim to provide, and I understand your disappointment.
I’ve reached out to you directly to discuss this further and would appreciate the opportunity to look into the concerns raised and see how I can put things right.
I hope to hear from you soon so I can work towards resolving this for you.
Hannah, Customer Care
Plant delivered in perfect condition by…
Plant delivered in perfect condition by DPD. Excellent value and reasonable delivery charge.
11 september 2026
Svar från simply plants
Hi Brian,
Thank you for your lovely review! We’re delighted to hear your plant arrived in perfect condition and that you were happy with the value and delivery service. We really appreciate your feedback.
Hannah, Customer Care 🌿
Excellent plants
Excellent plants, very healthy and packed effectively so they have been able to grow away nicely. Very happy.
19 juli 2026
Svar från simply plants
Hi peter,
Thank you for your lovely review! We’re delighted to hear you’re happy with your plants and that they arrived healthy and well packed. It’s great to know they’re growing away nicely too!
Hannah, Customer Care 🌿
Plant in good condition well grown.
7 september 2026
Svar från simply plants
Hi Chris,
Thank you for your lovely review! We’re delighted to hear your plant arrived in good condition and was well grown. We really appreciate your feedback!
Hannah, Customer Care 🪴
I had to wait much longer than expected…
I had to wait longer than expected for the plant but it was great when it finally came and the company were very helpful: answered emails promptly, refunded postage and offered alternative plants.
1 augusti 2026
Svar från simply plants
Hi Louisa,
Thank you so much for your kind review!
We’re really pleased to hear that you were happy with the plant once it arrived, and that our team could help throughout the process.
We really appreciate your patience and your lovely feedback!
Hannah, Customer Care 🌱
Plant order
I ordered 3 Japanese burberis plants, 2 black currants and 3 others. I was very disappointed with two of the burberis as they looked burnt and had very few leaves. Those that were there were curled up.
27 augusti 2026
Svar från simply plants
Hi Mary,
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced with your plants and apologise for the disappointment caused.
We have been in contact with you directly to discuss the situation and are working with you to understand what has happened and find a suitable resolution.
We really appreciate your patience and the opportunity to put this right for you.
Hannah, Customer Care 🌱
Svar från simply plants
Hi Barbara,
Thank you so much for your lovely feedback!
We’re really pleased to hear you were happy with the quick service and delivery. We really appreciate your support and hope to see you again soon!
Hannah, Customer Care 🌱
Purchase of 2 hebe plants
The delivery service was good and they arrived well packaged
3 september 2026
Svar från simply plants
Hi Peter,
Thank you for your feedback!
We’re pleased to hear your plants arrived safely, well packaged, and that you were happy with the delivery service.
We really appreciate your support!
Hannah, Customer Care 🌱
I was impressed with the care that was…
I was impressed with the care that was taken in packaging the plant and also the quality of the plant itself. Excellent root structure.
3 september 2026
Svar från simply plants
Hi,
Thank you for your fantastic feedback!
We’re delighted to hear you were impressed with the care taken in packaging and the quality and root structure of your plant. We really appreciate your support!
Hannah, Customer Care 🪴
Order received as expected and all…
Order received as expected and all plants in good condition.
19 juli 2026
Svar från simply plants
Hi Monica,
Thank you for your lovely feedback!
We’re pleased to hear your order arrived as expected and that all your plants were received in good condition. We really appreciate your support!
Hannah, Customer Care 🌱
My first purchase with you
My first purchase with you. Only one long stem on this shrub had any living leaves, the shorter stems had one or two dead or dying leaves. As the long stem needs to be shortened to match the shorter stems, to create a more balanced looking plant, it means that I will not be able to see the foliage of this plant until next year, assuming it lives, and it is only early September so a long wait before I can truly appreciate what I purchased which is disappointing. I have had one of these in my garden for many years and it is currently in full leaf despite the extdreme weather this year. The plant arrived promptly and was well packed and there were good communications from the company. The plant was not cheap - I had hoped for a better specimen..
2 september 2026
Svar från simply plants
Hi Pauline,
Thank you for taking the time to share your detailed feedback.
We’re sorry to hear you were disappointed with the plant you received. Thank you also for taking the time to speak with me over the phone. I have followed up with you by email, and I look forward to the opportunity to resolve this for you.
We’re pleased to hear that the delivery and communication were positive, and we really appreciate you sharing your experience.
Hannah, Customer Care
It arrived quickly and carefully…
It arrived quickly and carefully packaged. The leaves were and still are healthy but I am seriously disappointed that the flower died within 2 days of arriving. I was really hoping it would remain in flower till the end of September. However I was relieved when the seller contacted me and gave me some practical and helpful advice on what to do next. I am following their advice and I am confident that the plant will do well next year.
22 juli 2026
Svar från simply plants
Hi Ann,
Thank you for taking the time to leave us a review. I did try to ring you this afternoon, unfortunately I was unable to reach you.
I have now emailed you with some more information, if you could get back to me and hopefully we can resolve this issue for you.
I look forward to hearing from you.
Hannah, Customer Care
The company responded very quickly to…
The company responded very quickly to my concern about the ‘dead’ looking plants that arrived. I’m assuming that as they are digitalis they are dormant but I would have expected to see some sign of life. They have reassured me that I will get a refund if they don’t come to life in the spring.
22 juli 2026
Svar från simply plants
Hi Sue,
Thank you for your review! We’re pleased to hear that our team responded quickly to your concerns and were able to reassure you.
We completely understand your initial worry, as the plants can look dormant at this time of year, but we hope your Digitalis comes to life beautifully in the spring.
Thank you for choosing Simply Plants!
Hannah, Customer Care 🌿
Amazing
I’ve ordered from Simply Plants twice, and both times have been perfect! The plants arrived within a few days, well-packed and healthy. Highly recommend!
27 augusti 2026
Svar från simply plants
Hi Toby,
Thank you so much for your fantastic review!
We’re delighted to hear that both of your orders have been perfect and that your plants arrived quickly, well-packed and healthy.
We really appreciate your continued support and your recommendation!
Hannah, Customer Care 🪴
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.