Simplex Group Omdömen 198

TrustScore 4.5 av 5

4,5

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Agradezco al equipo de Simplex por su valiosa colaboración en el proceso de mi auditoría de nuevo ingreso. La gestión se llevó a cabo con éxito. Gracias Catherine Gámez por su notable experiencia en e... Se mer

Betygsatt 5 av 5 stjärnor

I want to take a moment to leave a review for the Simplex Group and specifically for Danay. Working with Danay has been an excellent experience from start to finish. She has always been extre... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Outstanding service with Osly and his team, super helpful, efficient, friendly and trying to save me every single penny they can . Simplex has everything you need to start your own trucking business.... Se mer

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Betygsatt 5 av 5 stjärnor

I would like to first start off by thanking Osly Garcia [Simplex Group] for his astounding hard work, patience, consistency, and overall dedication, with the establishment of my new trucking company S... Se mer

Företagsinformation

  1. Åkeri

Skrivet av företaget

The Simplex Group The most complete premier service provider for America’s trucking industry. We support our customers in achieving their goals, and we commit to help our partners and communities thrive. Our experts at Simplex take care of compliance, permitting and tax reporting. Our Freight4U division assists customers with freight planning and factoring services and our Simplex Insurance division provides them with coverage on any unexpected circumstance they may face along the way. Each division has the expertise to help them achieve their goals and work together to provide the best support in order to fulfill their dreams.


Kontaktuppgifter

4,5

Utmärkt

TrustScore 4.5 av 5

198 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

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Betygsatt 5 av 5 stjärnor

Dora Rodríguez sin duda a parte de ser…

Dora Rodríguez sin duda a parte de ser una persona súper amable atenta siempre está con la mejor disposición de ayudarte y encontrar la manera más rápida para que todo salga rápido eficiente sin dudar la recomiendo al 100%

15 maj 2024
Omdöme utan inbjudan
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Svar från Simplex Group

Thank you, Rafael, for your feedback! We appreciate your support and are glad to hear that our team could assist you. If you ever need anything else, feel free to reach out.

Betygsatt 4 av 5 stjärnor

Four out of 5 so far

Four out of 5 so far. If it keeps up it will be 5 by next week. It’s a lot to take in, but they made sure we got thru it. I couldn’t have made it without Osly. He’s the best at making sure I understand everything and where and who to turn to. If I forget something, he helps straighten it out. If I’m overwhelmed, he takes me step by step. Looking forward to a great relationship with the organization because of Osly and his team.
Thank you for the support

3 maj 2024
Omdöme utan inbjudan
Logotyp för Simplex Group

Svar från Simplex Group

Thank you, Donald, for your feedback! We appreciate your support and are glad to hear that our team could assist you. If you ever need anything else, feel free to reach out.

Betygsatt 4 av 5 stjärnor

Patricia Burgos is a great employee

Patricia Burgos is a great employee, I noticed she is no longer with Simplex. You guys just lost a deligent and intelligent worker!

15 februari 2024
Omdöme utan inbjudan
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Svar från Simplex Group

Thank you, Patricia, for your feedback! We appreciate your support and are glad to hear that our team could assist you. If you ever need anything else, feel free to reach out.

Betygsatt 5 av 5 stjärnor

Lilian Medina me lleva mis papeles de…

Lilian Medina me lleva mis papeles de mi compañía muy bien y muy profesional, siempre atenta a todo , gracias por eso

15 april 2024
Omdöme utan inbjudan
Logotyp för Simplex Group

Svar från Simplex Group

Thank you, Yuniar, for your feedback! We appreciate your support and are glad to hear that our team could assist you. If you ever need anything else, feel free to reach out.

Betygsatt 5 av 5 stjärnor

Outstanding service with Osly and his…

Outstanding service with Osly and his team, super helpful, efficient, friendly and trying to save me every single penny they can . Simplex has everything you need to start your own trucking business. They offered me commercial insurance, ELD , Factoring, Fuel cards for my business, they directed me through the right path to be 100% legal and avoid getting any kind of DOT violation on the road! Simplex highly recommend it.

8 mars 2024
Omdöme utan inbjudan
Logotyp för Simplex Group

Svar från Simplex Group

Thank you, John, for your feedback! We appreciate your support and are glad to hear that our team could assist you. If you ever need anything else, feel free to reach out.

Betygsatt 1 av 5 stjärnor

I'm Very Hard To Disappoint!

I'm Very Hard To Disappoint!! I try to find the good
In everything, and everybody. This Company managed
to get me shut down, and charged me a little over
1600 to do it. They were supposedly versed in Safety Rating Upgrades, and Compliance. I relied on their expertise. I had a deadline
to meet to have everything in to DOT. They had my files
prepared on the day of the deadline. I was so livid because they had 2 freaking months to have everything
in compliance and turned in. When I expressed my concerns they knew they messed up. All they could say was they were sorry. I asked for a partial refund, of course they didn't respond to it. Take heed to my WARNING (DON'T DO IT). I'm not saying every area of their business is the same way, but the two department
that was so called helping me was less than disappointing.

30 oktober 2023
Omdöme utan inbjudan
Logotyp för Simplex Group

Svar från Simplex Group

We take financial concerns very seriously, and we’re sorry to hear about this experience. Please contact our support team at customercare@simplexgroup.net so we can investigate and resolve this issue as soon as possible.

Betygsatt 1 av 5 stjärnor

Very disappointing

I was hired by them in new offices in Colombia after a tedious recruiting process and then a two months long training for they to terminate me under probation period for no reason. After they made us think we were in the right place and doing everything okay, just a mistake made that was actually them fault, they decided to fire me instead of accepting they were wrong. A very disappointing story for what the CEO swear to us was going to be a life-changing career.

28 september 2023
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Svar från Simplex Group

Andres Serna, thank you for your time in writing your review. We would appreciate your time in contacting us through CustomerService@simplexgroup.net to obtain more information regarding your feedback in order to further address your concerns.

Betygsatt 1 av 5 stjärnor

HORRIBLE!

HORRIBLE!! Beware!! I paid for a name change one day and the very next day they call and want more money!! BEEARE!! $130 down the tube!

22 augusti 2023
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Betygsatt 1 av 5 stjärnor

Nobody ever answers the phone

Nobody ever answers the phone. I wait 8 hours to get an answer on an *email*. I wait 2 days for them to send an application on my driver's email. EMAIL!!! it takes 1 minute to send an email. Been waiting over a day to get a pre-employment drug test. I have been asking to speak to a manager to address these concerns, nobody ever called me back. Let's talk about customer service. Their answer: "we've been busy". If you are busy, don't hire new clients- easy like that. I lost a driver because he thought I was just lazy after waiting 2 days to get an application and drug test.

10 augusti 2023
Omdöme utan inbjudan
Logotyp för Simplex Group

Svar från Simplex Group

Hi Tocin,

We are sorry to hear about your frustrating experience. Please feel free to reach out to us at customerservice@simplexgroup.net to allow us the chance to look into what happened.

We strive to provide a great customer experience, and we're sorry this fell short of your expectations. We would like to investigate what happened in order to prevent it from happening again.

Thank you for taking the time to leave us your feedback!

Betygsatt 1 av 5 stjärnor

SIMPLEX GROUP IS TRASH!!!!!!

First of all, they need to learn to speak english properly couldnt understand them in ENGLISH OR SPANISH!!!! This company is VERY VERY UNPROFESSIONAL!!!!! They never know what's going on. They promise you to keep you in compliance and don't really do anything at all! For our consortium, they would pick the same 2 people for every quarter! We would send the paperwork needed for DQ files and they would say they never received them! !!!!! IT'S A BIG WASTE OF YOUR HARD EARNED MONEY!!! PLEASE CANCEL YOUR SERVICES immediately!!!I regret giving them a chance, Im definitely going back to CDL CONSULTANTS, with stephanie pine for all my DOT needs!

26 juli 2023
Omdöme utan inbjudan
Logotyp för Simplex Group

Svar från Simplex Group

Hi Rhonda,

We want to thank you for taking the time to leave us your feedback. We are sorry to hear about your frustrating experience.

Our main priority is to help you in any way that we can and deliver an outstanding customer service experience. We apologize that this experience didn’t quite meet your expectations. We would like to have the opportunity to investigate further into what happened, in order to better understand the situation. You may reach us anytime at customerservice@simplexgroup.net.

Thank you again for your feedback.

Betygsatt 1 av 5 stjärnor

A Shixxy ass company … go ahead and…

A Shixxy ass company … go ahead and sign up with them I don’t care your lost

11 juli 2023
Omdöme utan inbjudan
Logotyp för Simplex Group

Svar från Simplex Group

Hi Edwin,

We appreciate you taking the time to leave us your feedback and we're sorry to hear about your negative experience. Please allow us the time to investigate into what happened, you can email us at customerservice@simplexgroup.net.

As a company our priority is to provide you with great customer service and help you in any way we can.

Thank you once again for your feedback.

Betygsatt 1 av 5 stjärnor

ATTENTION ATTENTION GUYS BEWARE!!!!

ATTENTION ATTENTION GUYS BEWARE!!!!! Stay away from this company they don’t do anything for you they always trying to steal your money they don’t file your ifta ontime I’m always getting charge late fees specially Kentucky they Revoked my license because of simple groupx they didn’t file 3rd Q but they file 4Q and I have pay KYU $500 to reinstate my license.If you've been ripped off or scammed by simplexgroup complain to the Federal Trade Commission. It can help put the bad guys like simplexgroup out of business.

23 maj 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

worse company ever experienced

worse company ever experienced. Never jump on it with their sales talk. They promise one thing and keep charging on so many different ways. they charged me on IFTA filing but not filed to the department.

25 april 2023
Omdöme utan inbjudan
Logotyp för Simplex Group

Svar från Simplex Group

Hi Ramesh,

Thank you for taking the time to leave us your feedback. We are sorry to hear about such a frustrating experience. We would like to take the time to investigate and understand what happened, please reach out to us at customerservice@simplexgroup.net

Thank you again for leaving us your feedback.

Betygsatt 1 av 5 stjärnor

Horrible service

Horrible service, gosh charge , one time you pay never help you en nothing it’s a sale business, only sale a sand castle that it ..
u need help they sale something extra but never work . you have to take care of your bussines or your going bad 100% , try and let me know latter alligator!

12 maj 2022
Omdöme utan inbjudan
Logotyp för Simplex Group

Svar från Simplex Group

Hi Emmanuel,

We are sorry to hear about your frustrating experience and appreciate you taking the time to bring this inconvenience to our attention.

As a company, our main priority is to help you in any way that we can and deliver an outstanding customer service experience. We apologize that this experience didn’t quite meet your expectations.
You may reach us anytime at customerservice@simplexgroup.net.

Thank you once again for your feedback!

Betygsatt 5 av 5 stjärnor

I am very please with Mr Luis Miguel…

I am very please with Mr Luis Miguel Sanchez our account manager factoring. He has a great customer service he always gives more than 100%. He is always there when we need him he is also a great teacher I have learn so much in how to download all my documents. Thank you Mr Luis Miguel Sanchez for your wonderful help I really appreciated. This is from Rolling Locked and Loaded company

28 mars 2023
Omdöme utan inbjudan
Logotyp för Simplex Group

Svar från Simplex Group

Hi Maria,

Thank you for taking the time to leave us your feedback. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Betygsatt 1 av 5 stjärnor

Es lo peor que puede aber me cobraron y…

Es lo peor que puede aber me cobraron y nunca me ayudaron en nada no sirver para nada no lo recomiendo

17 januari 2023
Omdöme utan inbjudan
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Svar från Simplex Group

Estimado Eduardo,

Lamentamos saber acerca de tu experiencia, y que no hayamos cumplido con tus expectativas. Nuestra misión como compañía es dar un buen servicio y lamentamos que en esta oportunidad no haya sido asi.
Nos gustaría investigar qué sucedió y entender el problema. Por favor no dudes en contactarnos en customerservice@simplexgroup.net

Gracias por tomarte el tiempo de dejarnos tu feedback.

Betygsatt 1 av 5 stjärnor

ES UN DESASTRE NO SIRVE !!! No vayan a esta compañia es horrible la…

No vayan a esta compañia es horrible la falta de comunicacion, pone servicios no se los cobran es su culpa y ni por pena le quiren ayudar mi consejo busque otra Empresa q se preocupe por usted Como cliente y no pase lo que yo pase!!!!!

11 januari 2023
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Logotyp för Simplex Group

Svar från Simplex Group

Estimado Gerardo,

Lamentamos saber acerca de su experiencia y agradecemos que se haya tomado el tiempo para informarnos sobre este problema.

Como empresa, nuestro objetivo es ayudarlo en todo lo que podamos y brindarle un excelente servicio al cliente. Lamentamos que la experiencia no haya cumplido con sus expectativas. Ya que esto no es una situación que pasa a menudo, nos gustaría tener la oportunidad de investigar más a fondo lo que sucedió para comprender mejor la situación. Puede comunicarse con nosotros en cualquier momento en customerservice@simplexgroup.net.

¡Gracias una vez más por su comentario!

Betygsatt 1 av 5 stjärnor

Esta compañía no sirve

Esta compañía no sirve , entre las trabajadoras no hay comunicación y se llevan mal, parece que no es un equipo de trabajo y el que sale afectado con los problemas internos es el cliente , tuve que pagar multas por permisos que supuestamente ya habían realizado y aún después de un año me siguen llegando correo para que trabaje con ellos y que tengo que pagar 200 dólares por su mal trabajo , no se cambian al programa de alcohol y droga que no saben lo que hacen , mi experiencia fue fatal , jamás volvería a trabajar con simplex

1 december 2022
Omdöme utan inbjudan
Logotyp för Simplex Group

Svar från Simplex Group

Estimado Sergio,

Lamentamos que la experiencia no haya cumplido con sus expectativas y agradecemos que se haya tomado el tiempo para informarnos sobre este problema.

Como empresa, nuestro objetivo es ayudarlo en todo lo que podamos y brindarle un excelente servicio al cliente. Puede comunicarse con nosotros en cualquier momento en customerservice@simplexgroup.net.

¡Gracias una vez más por su comentario!

Betygsatt 5 av 5 stjärnor

I’m Daniela with DK723 Transport

I’m Daniela with DK723 Transport. Thanks to Nelly Monnar our company is up to date on everything. Always answers our phone calls right away. She’s very knowledgeable on what she’s doing if shes not completely sure she does everything she can to help us out.

Thank you so much Nelly!

16 november 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The honest truth about Simplex Group…

When I first spoke with Simplex Group about helping with my IRP, IFTA and Insurance they were more than happy to help. They returned my emails and calls promptly and answered any questions I had. After agreeing to go with them to handle all 3 of these things, I was given 2 different reps. One handles my insurance and the other IRP/IFTA. The original person I spoke with was wrong on about 50% of what we discussed. IRP and IFTA became a headache and the new rep, obviously, has no idea about procedures and steps needed to obtain IRP/IFTA in Texas. Despite paying the money up front, I have basically done the IRP on my own. Still awaiting IFTA, she will bo longer answer my emails or provide me with any information. I'm at a loss. My insurance rep was terrific up front. We were able to obtain the insurances needed fairly quickly and reasonably. Since then it has been a disaster trying to get coverages updated and making any necessary changes. I was never given login info to make my insurance payment and already have been sent a notice of cancellation. I don't believe this falls on my personal agent, but his hire up's. Still unacceptable and problem has not been solved. Do yourself a favor and turn to another company. They don't care about you or your livelihood.

16 november 2022
Omdöme utan inbjudan
Logotyp för Simplex Group

Svar från Simplex Group

Dear Christopher,

We are sorry to hear about your frustrating experience and appreciate you taking the time to bring this inconvenience to our attention.

As a company, our main priority is to help you in any way that we can and deliver an outstanding customer service experience. We apologize that this experience didn’t quite meet your expectations. As this is not a typical situation, we would like to have the opportunity to investigate further into what happened, in order to better understand the situation. You may reach us anytime at customerservice@simplexgroup.net.

Thank you once again for your feedback!

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