SimpleSwapOmdömen 

I accidentally chose the wrong blockchain and sent my tokens their.. the support somehow managed to recover my transaction and finished my Swap. AWESOME service, i love it. I will do it again :)

Siempre e confiado en el buen trabajo de esta plataforma

EXIT SCAM WARNING! CHECK OTHER REVIEWS! DO NOT TRADE! Positive reviews are most likely fake!

This is a reply to simple swap.
There is no option to reply directly.

I sent (simple swap) 20 Kcs (300 $)
They received it their wallet.
The blockchain hash shows more than 4000 blocks.
The support first time proposed me a refund and asked me to send them 0.01 Eth for transaction fees.
I sent them the 0.01 Eth.

You wrote me now such strange answer ?

If the contract is not in valid.
Then how did I succeed to send you the transaction ? ( by magic ) ?

When you received the money.
You propose me to contact Kucoin ?

You have my money now with you, you need to contact Kucoin, not me.

I contacted Kucoin , they answered me , that I need to send them the transaction ,then ask their help.

My money now with you .Return it back as I sent it to you .
I do not like no more swap.

IT IS VERY SIMPLE.

(There is not option to reply to the last reply :

I recieved the refund from simple swap)
It was a bug in the KCS contract that prevented them from sending me back the amount) ..
Thank you for your effort to resolve the issue

Latest edit (1 week later): Performed KYC, now I'm being given the run-around from support (no updates, we're waiting for security department, we'll get back to you in 12 hours etc. etc. etc.)
Seeing how your their review score is dropping like a rock and pile of victims with the exact same story piling up, the image is getting clearer day by day. They're off with our money, exit scam coming soon. STAY AWAY!

I've been a repeat customer of simpleswap for a few years now. Despite the occasional delays and errors (some on my side), they always came through and either performed the exchange or returned the crypto I sent them.
Today feels different: I sent some bitcoin to swap to USDT, the exchange was taking a little long but nothing out of the ordinary and after one hour I dropped them a message on the live chat. As per usual, I received the standard we'll look into it, please wait, please don't worry. Ok, I did, after some time I see the "Your exchange has failed". Not my first time so I wrote them via email and chat again. Email didn't help this time(although in the past they were way more helpful) and live chat responded after a long wait that there was a liquidity problem to which I said OK, no problem, just perform the exchange when liquidity is available but then ... after a few short minutes they reply with "We checked and can confirm that your transaction is still under review.". Wait, I thought this was a liquidity problem.
A few back and forths later we're at "We are writing to inform you about a temporary hold on your recent transaction." & "It may take several days to get sorted", no exact motive for the issue.
Looking at the bad reviews piling up in the past weeks this is starting to look more and more like an exit scam. A lot of people complaining of frozen funds for one reason or another and it looks more and more like they're trying to secure a bag before vanishing like many have before them.

I'm really sorry to have to write this review but this is starting to look very shady and people should avoid dealing with them at least for a while until all these bad reviews are cleared/addressed.

Dear simpleswap representative that will inevitably reply to this:
The exchange id is umcpn0rrctidgrqa

Please exchange my coins or return them.

Edit: Reply for first response
I'm not saying you are exit scamming but the opacity and long resolution times coupled with the rather concerning surge in similar feedback here are all red flags I've seen before disaster struck with other exchanges/crypto service providers. Knowing you guys it's very unlikely to be the case but I can't rest easy knowing the signs were there and I kept silent. Once the issue is solved I will correct my feedback and confirm that it was never the case and my paranoia got the best of me.

Update 2:

After 24 hours of inspecting a technical issue with the liquidity provider ... lo and behold, my exchange was flagged by the security system. Imagine my shock /s

Here comes the fun part. Now I (like many other victims here), need to pass a kyc that's being handled by a company whose reputation here on trustpilot and various other internet sources ranges from bad to ties with offshore and money laundering (not my words, you guys search sumsub reviews online).

So now what do I do: Give my documents to a shady company and get sent to simpleswap victims purgatory like the many other people on here or just go on with my life and chalk the loss up to life and avoid future problems caused by a shady company having my documents. Either way I'm never seeing my hard earned crypto back, that at least is very clear to me.
What do you say simpleswap rep ? What would you do ?

STAY AWAY FROM THIS COMPANY, THERE ARE OTHERS THAT WILL NOT STEAL YOUR CRYPTO ONLINE. I can't mention them as I don't want to break trustpilot's ToS but there are trust me. I've found them after this debacle and even left them a review ;)

I had two issues that the SimpleSwap Team worked on and resolved. I am impressed with how quickly they respond. I would say their response time is one of the fastest I've ever encountered for tech support. Thank you very much, SimpleSwap Team!

Sent my BTC for a swap and it's just gone. No response for days.

First great 1st experience

best,fastest ,safest , love these guys!!

Absolute the best service for exchanging crypto currencies

A very fast and well-functioning exchanger.

Quick and easy, thank you 😎

A good, user-friendly interface, reliable, and fast operation. For me, this is the best exchange service today. I've used it several times, but this is the first time I'm writing a review.

Very functionnal, even the support team is very responsive. thanks for your services!

Let me tell you, I usually don’t write reviews but my experience was so awful I have to warn others. I decided to swap a significant amount of BTC for another crypto. First, I noticed the rate they gave me at the end was way worse than the one advertised. But I thought, fine, I’ll take the hit. I sent my BTC to the address they provided. The transaction was confirmed on the blockchain within minutes..

And then… nothing. For hours.

I contacted their 24/7 support. It took six hours to get a first reply which was just a generic "we have received your request". Every subsequent message from me took 3 to 5 hours for them to reply to. The support person was incredibly rude and unhelpful, acting as if I was bothering them. They kept saying it was under review. It's been a week now, my BTC is gone and I have received nothing. They literally stole my money. This is not a real exchange. Stay away!

This is a scam, I sent them 200 bucks to exchange for Bitcoin, at first they set the exchange status to ERROR and requested additional verification of my funds, after I sent them all the confirmations, they said that they would send my funds within 5-7 days, but they never sent anything!

Update 30/09/2025
They met me halfway and paid me compensation. The issue has been fully resolved, and I am satisfied with the outcome.
----------------------------------------------------
I performed multiple exchanges via SimpleSwap, specifying Cyber Arena Token (CAT) by contract address. Due to a technical routing error on their side, the system repeatedly sent a different CAT token from another contract to my wallet.

Although the tokens were delivered to my address, this does not fulfill the original exchange orders, and I have effectively lost funds through transaction fees and failed execution. I followed all instructions correctly and provided the correct contract address.

SimpleSwap refuses to refund the deposited funds or execute the exchanges correctly, despite admitting the routing error. This behavior is misleading and unacceptable for users relying on the service.

I am reporting this to alert other users and request TrustPilot to review SimpleSwap’s compliance and reliability in handling exchanges.

***

I'm ready to provide all the screenshots of the correspondence and the service's acknowledgement of its error, but they refuse to return anything, citing the incorrect token sent.

Update:
While I'm waiting for a response to ticket 146356, I'll keep everyone updated.

27/09/2025

I would like to file a formal complaint against SimpleSwap regarding a serious issue with my exchanges.

I placed several swaps where I clearly specified Cyber Arena Token (CAT) with the correct contract address. However, due to what SimpleSwap themselves later admitted as a “routing error”, I repeatedly received an entirely different token — Simon’s Cat, from a completely different contract.

Key facts:
• 41 CAT → CAT swaps and 7 USDT → CAT swaps were affected.
• In total, I deposited approximately 1,778.78 USDT + over 3.3 billion CAT tokens.
• Instead of Cyber Arena Token, I received Simon’s Cat.
• SimpleSwap acknowledged the error in writing (see their update: “a routing error caused you to receive Simon’s Cat tokens instead of Cyber Arena CAT”).

Despite admitting fault, SimpleSwap refused to provide a proper refund or re-execute the transactions with the correct asset. Instead, they offered only:
• Reimbursement of service fees (28.5 USDT)
• Coverage of minor network fees
• A “goodwill” payment of just 20 USDT
They consider the exchange complete despite the fact that they sent another token. The exchange cannot be completed if I received another asset.

This so-called resolution is absolutely inadequate compared to the real loss, which exceeds 25,000 USD.

Receiving a completely different token from the one ordered cannot be considered a completed swap. By refusing to correct the situation, SimpleSwap has violated the trust of their customers and their obligations as an exchanger.

I respectfully request:
1. That formally review this complaint.
2. That pressure be applied on SimpleSwap to provide a fair resolution — namely refunding the affected transactions or delivering the correct token (Cyber Arena CAT).
3. That this violation be recorded for other users to be aware of.

I've never had any issues with simple swap The customer service is stellar. I made a mistake once and sent DGB to a DOGE address and I sent an email to support and wishing minutes they replied. The transaction was stopped the assets were sent back to the original address all within just over an hour

This is not a real exchange. They are thieves. Do not send crypto here

⚠️ Avis très négatif – Attention, plateforme douteuse ! ⚠️

J’ai transféré 10 000 € en ETH sur mon wallet (référence : lg6geu450gnfgwm8) depuis plus de 8 jours et je n’ai toujours rien reçu.

Le jour même, j’ai fait tout le KYC demandé (selfie, pièce d’identité). Chaque jour, on m’a ensuite demandé de nouveaux documents (preuve de fonds, avis d’imposition, relevés bancaires, captures de wallet…). J’ai tout fourni à plusieurs reprises, mais à chaque fois on me balade, sans jamais débloquer mes fonds.

C’est une vraie arnaque : on me fait tourner en rond alors que j’ai envoyé toutes les preuves nécessaires. Résultat : mes 10 000 € sont bloqués et je n’ai aucune solution.

Je vais saisir un avocat et prévenir les autorités compétentes car c’est inadmissible.

👉 Je déconseille fortement cette plateforme, ce sont des pratiques de voleurs.