i did a monero exchange for the minimum 6$, cool everything sent then did 100$, took 15 confirmations rather than 3 for 6$ but overall, good exchange will come back soon
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My exchange "failed" due to a large unfavorable price movement while my deposit was confirming. I was glad that it did! But then I needed to email support for a refund. They responded quickly, and wer... Se mer
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They dont have an automatic crypto sending system. I sent them the LTC for swap they received it, after 3 hours i contacted support, they are slow 14 hrs already passed and I still didnt received my x... Se mer
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Simple swap is the real deal. The ability to exchange virtually any two cryptocurrencies is great, and no KYC required. The fees are transparent and their service team is prompt. Transaction sp... Se mer
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Företagsinformation
Skrivet av företaget
SimpleSwap is a self-custodial multi-source swap aggregator that helps users exchange crypto with more privacy and control, without comparing providers and routes themselves. It supports direct wallet-to-wallet swaps across 20+ liquidity providers and 2,800+ swappable assets, combining liquidity from well-known CEX and DEX sources under the hood.
Kontaktuppgifter
Ajeltake Road, Ajeltake Island, MH 96960, Majuro, Marshallöarna
- hello@simpleswap.io
- simpleswap.io
3,9
Bra
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Exchange ID 9kxmnxs6t4ieu2de — Funds sent to SimpleSwap, refund & exchange refused, told to “contact the police”
This review concerns Exchange ID: 9kxmnxs6t4ieu2de.
I sent 4470.823077 XRP to SimpleSwap’s provided deposit address for an XRP → DAI exchange (expected ≈ 6893.90677715 DAI).
The transaction was successfully confirmed on-chain, and the funds are currently in SimpleSwap’s custody.
I then completed full KYC, which was verified.
I was initially told this issue would be resolved within ~24 hours. After that timeframe passed, SimpleSwap changed the terms and stated the review could now take up to 30 days, during which neither a refund nor an exchange would be processed.
When I explicitly requested either:
a refund of my own funds, or
execution of the exchange at current market rates,
SimpleSwap refused both.
While continuing to hold my funds, support suggested that I “contact the police to recover them.”
Yes — the company that currently has custody of the funds told the customer to call the police instead of returning the money.
Key facts:
Exchange ID: 9kxmnxs6t4ieu2de
Amount sent to SimpleSwap: 4470.823077 XRP
KYC: completed and verified
Funds custody: SimpleSwap
Refund: refused
Exchange: refused
Timeline: changed after the fact to “up to 30 days”
Support response: told to “contact the police”
“Compliance” is being used as a blanket excuse to retain customer funds with no accountability, no transparency, and no enforceable deadline. Once funds are sent, users lose control and support offers no meaningful resolution.
If you are not comfortable with your funds being held after deposit and being told to “wait or call the police,” do not use this service.
5 februari 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
We want to assure you that your funds remain in custody and are not lost. To assist you further, we kindly ask that you continue working with our support team, referencing your exchange ID, so we can provide a detailed update and ensure your case is prioritized. We are committed to resolving this matter as quickly and transparently as possible.
Funds locked after deposit — KYC used to hold assets, timelines changed to 30 days
I strongly advise caution when using SimpleSwap.
I initiated an XRP → DAI exchange. My funds were deposited successfully to their address. The source address is clean and does not trigger any known AML or risk flags, yet the exchange was paused after they received my funds.
I was instructed to complete KYC, which I did immediately. After KYC was completed and verified, I was explicitly told I would receive an update within ~24 hours. I waited the full timeframe.
Only after that deadline passed did SimpleSwap change the terms and state that the review could now take up to 30 days — during which my funds are inaccessible.
At this point:
No exchange has been completed
No refund has been issued
My assets are being held without a clear or enforceable timeline
This raises serious concerns about the use of post-deposit KYC as a mechanism to retain custody of user funds. Once assets are sent, users lose all control, while SimpleSwap reserves the right to delay indefinitely.
There is also no transparency on whether held assets are exposed to market movement or exchanged at significantly worse rates during these delays — a practice that would be unacceptable if done by a regulated financial service.
Regardless of “compliance” wording, holding customer funds for weeks after KYC is completed, with shifting deadlines, is not reasonable.
If you value access to your funds and predictable execution, think very carefully before using this service.
5 februari 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
We are very sorry to hear about your experience
In certain cases, transactions may be paused due to compliance reviews or external regulatory checks. While these processes are sometimes beyond our direct control, we recognize that shifting timelines and lack of clarity can cause significant frustration. We apologize for the inconvenience and for not meeting your expectations regarding communication.
To assist you further, we kindly ask that you provide your exchange ID or transaction reference directly to our support team
UPDATE
We have received a notification from our compliance team that you have not yet provided the requested Source of Funds documentation. We are unable to proceed with our investigation without this information. Please provide the necessary documents so we can continue assisting you with your exchange process
scampilot aka trustpilot had the…
scampilot aka trustpilot had the audacity to even remove my legitimate 5 star review i traded with this company again today and had a flawless experience the coins were swapped in minutes
4 februari 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
Thank you for sharing your experience with us, appreciate it
KYC extortion. Stealing, not returning deposits
KYC extortion, they will steal your transfer and never give back until you make full KYC. Again, they WILL NOT RETURN your money, like legitimate exchanges do. No reversals. Just use thorswap and be done with this scam. DONT send them your documents, this is not a legitimate regulated company - and they harvest it for a reason.
You might end up with debts you didnt know you have or who knows what else they will do with it.
Your stolen transfers can be a peanuts comparing to what they can do with your identity. This is not a regulated entity, it's a drawer in some office in Marshall Islands. Any legitimate company gives you time and then returns the deposit - they clearly said they not gonna do it.
1 februari 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
Please rest assured that our platform does not engage in extortion, and identity verification is required solely to comply with international regulations and ensure the safety of transactions.
To assist you further, we kindly ask that you provide your exchange ID or transaction reference directly to our support team so we can investigate your case thoroughly and give you a detailed update
Svar från SimpleSwap
Hello,
Thank you for sharing your feedback. We understand that waiting longer than expected for a transfer can be frustrating. While most transactions are completed within minutes, sometimes network congestion or liquidity provider delays can extend the process beyond 15 minutes.
multiple times
i used their services multiple times and every time the exchange was successful. beware of multiple scam sites that try to mimic this site, they are phishing sites. the one with .io domain is genuine
29 januari 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
Thank you for sharing your experience and for trusting our service multiple times. We’re glad to hear that each of your exchanges was successful.
We also appreciate your reminder about phishing sites. Please note that our official domain is simpleswap.io, and we encourage all customers to double check the URL before making a transaction to avoid fraudulent platforms.
Your feedback helps us reinforce awareness and protect our community. We look forward to assisting you with future swaps.
It is scam don’t make the same mistake…
It is scam don’t make the same mistake what I have done . I can’t withdraw my assets. It said need to deposit 300usdt more . scam app
22 januari 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
Please rest assured that our platform does not require extra deposits to release funds, and we take reports like this extremely seriously.
To assist you properly, we kindly ask that you provide your exchange ID or transaction reference directly to our support team. This will allow us to investigate your case thoroughly and clarify what happened.
exchanged 1200 in sol to xmr went smooth
14 januari 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
Thank you for sharing your experience with us, appreciate it
They are holding my funds and refuse to…
They are holding my funds and refuse to explain why this happened! Terrible never imagined something like this happening…
13 januari 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
In some cases, transactions may be delayed due to compliance or liquidity provider issues, and we always aim to communicate transparently. We apologize if this was not clear in your situation. To assist you further, we kindly ask that you provide your exchange ID or transaction reference directly to our support team so we can investigate and give you a detailed update.
Svar från SimpleSwap
Hello,
Thank you for your feedback
We truly appreciate your support and look forward to assisting you with many more swaps in the future
Refund, but in another wallet.
I made swap 300$ and the service made refund, but in another wallet. It is my first and last experience. Please, don't make my mistake:)
25 december 2025
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
Refunds are processed according to the wallet details provided during the transaction. If there was any discrepancy, our support team can investigate and clarify what happened in your specific case. We kindly ask that you share your exchange ID or transaction reference directly with our support team so we can review the situation thoroughly and assist you further.
At 2a.m
At 2a.m. stumbled on an article about a promising altcoin. Without overthinking, I used SimpleSwap to get a small amount. The process was so fast that I was back in bed before the article's cooments loaded.
8 december 2025
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
Thank you for sharing your experience with us. We’re glad to hear that your swap was completed quickly and smoothly, and that the process was convenient for you.
⚠️ Scam
⚠️ Scam
⚠️ Avis très négatif – Attention, plateforme douteuse ! ⚠️
J’ai transféré 10 000 € en ETH sur leur wallet (référence : lg6geu450gnfgwm8) il y a plus de 90 jours et je n’ai toujours rien reçu.
Dès le jour même, j’ai réalisé tout le KYC demandé (selfie, pièce d’identité), puis j’ai fourni à plusieurs reprises tous les documents supplémentaires demandés : preuve de fonds, avis d’imposition, relevés bancaires, captures de wallet…
Malgré cela, chaque jour on me pose de nouvelles questions, on me fait tourner en rond, et mes fonds restent bloqués. J’ai tout fait correctement, respecté toutes leurs exigences, et pourtant je n’ai aucune solution ni date de remboursement.
Ces pratiques sont inacceptables : les clients ne devraient pas être laissés dans l’incertitude alors qu’ils ont fourni toutes les preuves nécessaires. Je vais saisir un avocat et alerter les autorités compétentes.
👉 Je déconseille fortement cette plateforme. Ce n’est pas un retard dû à des vérifications normales, mais une pratique abusive qui bloque des fonds de manière injustifiée.
9 december 2025
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
We are very sorry to hear about your experience and understand how frustrating it can be.
We can confirm that your case is under review, and our compliance team has been requesting documentation to meet regulatory requirements. We recognize that repeated requests may feel overwhelming, and we apologize for the inconvenience this has caused.
Unfortunately, certain processes depend on external regulatory checks, which can extend the timeline.
Svar från SimpleSwap
Hello,
We are very sorry to hear about your experience and regret that you feel this way
To assist you properly, we kindly ask that you provide your exchange ID or transaction details directly to our support team. This will allow us to investigate your case thoroughly and ensure that any issues are resolved as quickly as possible.
Very bad Platform.
Very bad Platform.
My Approx 50% funds were locked in this platform.
30 november 2025
Svar från SimpleSwap
Hello,
We regret the frustration regarding the exchange. We have investigated the situation, and we want to clarify that the verification process in some cases is a necessary security measure for our service. We require the completion of the identity verification to move forward with the refund. We follow these compliance procedures to ensure a safe environment for all users within our ecosystem.
At the moment as we can see you still not passed the KYC procedure.
Took a couple of mins to swap and…
Took a couple of mins to swap and receive my funds
2 december 2025
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
Thank you for your feedback! We're glad to hear that your swap was quick and that you received your funds promptly. We appreciate you using our service!
Love this site more every time I use…
Love this site more every time I use it!!!!!!!!
1 december 2025
Omdöme utan inbjudan
Svar från SimpleSwap
Hello John,
Thank you for your review! We’re very glad to hear that you enjoy our service more and more each time you use it. We truly appreciate your support and will keep working to ensure your experience stays positive.
We’re happy to have you with us!
Easy to use and very fun to use
1 december 2025
Omdöme utan inbjudan
Svar från SimpleSwap
Hello Charles,
Thank you for your kind feedback! We’re delighted to hear that you find our service easy and enjoyable to use. It’s always great to know our platform makes the experience smooth and fun for our users.
We look forward to assisting you again in the future!
Great service with great customer…
Great service with great customer support. Very fast as well!
30 november 2025
Omdöme utan inbjudan
Svar från SimpleSwap
Hi Ryan,
Thank you for your kind words! We’re happy to hear you enjoyed both the service and the support.
We appreciate you choosing SimpleSwap and hope to see you again soon!
Svar från SimpleSwap
Hi Todd,
Thank you for the feedback! We’re really glad you had a wonderful experience.
Hope to see you again soon!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.