i did a monero exchange for the minimum 6$, cool everything sent then did 100$, took 15 confirmations rather than 3 for 6$ but overall, good exchange will come back soon
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My exchange "failed" due to a large unfavorable price movement while my deposit was confirming. I was glad that it did! But then I needed to email support for a refund. They responded quickly, and wer... Se mer
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They dont have an automatic crypto sending system. I sent them the LTC for swap they received it, after 3 hours i contacted support, they are slow 14 hrs already passed and I still didnt received my x... Se mer
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Simple swap is the real deal. The ability to exchange virtually any two cryptocurrencies is great, and no KYC required. The fees are transparent and their service team is prompt. Transaction sp... Se mer
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Företagsinformation
Skrivet av företaget
SimpleSwap is a self-custodial multi-source swap aggregator that helps users exchange crypto with more privacy and control, without comparing providers and routes themselves. It supports direct wallet-to-wallet swaps across 20+ liquidity providers and 2,800+ swappable assets, combining liquidity from well-known CEX and DEX sources under the hood.
Kontaktuppgifter
Ajeltake Road, Ajeltake Island, MH 96960, Majuro, Marshallöarna
- hello@simpleswap.io
- simpleswap.io
3,9
Bra
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Super simple and efficient
Super simple and efficient. Love this service as it works great.
19 juni 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
Thank you for your review! We're delighted to hear that you find our service simple and efficient. It's great to know that your experience has been positive and that the service has met your expectations.
Thank you for your support, and we look forward to assisting you again in the future.
I had a problem with a swap with my swap
I had a problem with a swap with my funds sent to the deposit address but nothing happened for a good 3 hours.
So I start panicking, contact support.
They answered right away (a Sunday afternoon) and told me to keep cool and that they were watching the process.
During the wait, I look for reviews of SimpleSwap, and then the real panic began when I saw all the scam alert all over trust pilot.
When I thought everything was lost, support contact me to tell me everything was fine and the swap was a success.
So good experience.
PS : Had a couple new swaps weeks later and everything went smooth.
31 maj 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
Thank you for sharing your experience. We understand how concerning it can be when a transaction takes longer than expected, especially after your funds have already been sent.
We're glad our support team was able to provide timely updates and assist you throughout the process until your exchange was successfully completed. Thank you for your patience and trust.
Your feedback means a lot to us and motivates our team to continue providing high-quality support to our users.
Used the service twice and each swap…
Used the service twice and each swap took over an hour. Not great for time sensitive transactions. Customer service is great and the service does work, it’s just extremely unnecessarily slow.
13 juni 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello Mike, thank you for your feedback and for using our service. We're sorry that your exchanges took longer than expected. Please feel free to contact our support team with the details of your swaps, and we'll be happy to investigate what may have caused the delay.
Thank you for helping us improve our service.
Great service resolving a rare 'failed' exchange
My exchange "failed" due to a large unfavorable price movement while my deposit was confirming. I was glad that it did! But then I needed to email support for a refund. They responded quickly, and were professional and helpful. Once the details were confirmed, the refund itself took several hours to arrive, but it all worked out perfectly. Great!
12 juni 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Thank you for your review! We're glad our support team could help resolve the issue and ensure everything worked out smoothly. We appreciate your trust and look forward to assisting you again in the future.
As reliable as always ❤️
11 juni 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
Thank you so much for the kind feedback and for choosing us again! We’re glad to hear you find us reliable, that’s exactly what we strive for.
If you ever need anything, we’re here to help.
Great! I use frequently
Very helpful and useful. I even goofed up and specified the wrong token, and they fixed it for me.
11 juni 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Thank you for your feedback! We're glad that we were able to help resolve the issue and that you're satisfied with our service. We appreciate your trust and continued support!
Svar från SimpleSwap
Hello Frederic,
Thank you for your review and kind words. We're delighted to hear that you find our service fast and safe.
We truly appreciate your support and will continue doing our best to provide a high-quality service and a positive user experience.
We look forward to assisting you again!
W platform exchanged 25$ and no issues
6 juni 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello!
Thank you for your feedback!
We’re delighted to hear that you enjoyed your experience with SimpleSwap and found the process smooth and easy.
We’ll be happy to see you again!
Will only deal with simple swap
Will only deal with simple swap. Am totally happy with them and Alex rocks everytime when there is an issue.
1 juni 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hey,
Thank you for your review and for your trust in our service. We’re very pleased to know that you are satisfied with your experience with us.
Our team always strives to provide high-quality support and assist with any questions or issues that may arise.
Thank you for choosing us. We’ll be happy to assist you again in the future!
All swop ok !
2 juni 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
We really appreciate your feedback.
We are glad to hear that you enjoyed our service. Please let us know if you have any questions or need our help.
I completed a transaction on their…
I completed a transaction on their sight and they said it was a phishing website when it wasn't. I was even told the lettering looked different on their own website.
Adress it was sent to: bc1qjjjcdthuyhymesfwrpff7dualajdje9xsc7akv)
My wallet 0xAbc58bD15F9A23Aa9Ed3A426d657eB921b174C05
Transaction hash:
2cc6a4c4b00d3f1cbc1bbb13163a19135a12e6c74fd496b703396ee0ea1dca6b
25 maj 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello Brad,
Thank you for your review. We are truly sorry that you have encountered this situation.
After a thorough investigation, we confirmed that the BTC address to which the funds were sent doesn't belong to our platform. As a result, the funds weren't received by our wallet, and the exchange couldn't be processed by our system.
We understand your frustration and have already forwarded all the information you provided to our security team for further investigation.
We appreciate your cooperation and understanding.
Support was awesome
Support was awesome. I sent some tfuel to exchange for another coin. Although it got stuck, but Antony from support help me every step of way. Good platforms like SimpleSwap should be applauded. My problem was solved within 1-2 hours. Antony held my hand throughout the whole process.
28 maj 2026
Omdöme utan inbjudan
Svar från SimpleSwap
We appreciate your kind words and your trust in SimpleSwap. If you ever need help again, we’re always here for you.
CRO Funds Stolen/Held - Exchange Failed
UPDATED ON 06/04/2026
Hello. Since my funds remain arbitrarily frozen despite providing a complete and verified legal KYC/AML dossier, I have made this case public to warn the community on the largest cryptocurrency forum in the world (reddit).
I await the immediate release of my assets.
…
UPDATED ON 06/02/2026
"I have already sent multiple emails, including full KYC documentation, source of funds, and on-chain proof of origin. The compliance team has gone completely silent since 29/05/2026. Asking me to 'send an email' here on Trustpilot is a stall tactic. Release my assets immediately."
…
"My exchanges failed within the Tangem wallet on May 20th. They received my CROs, the status says 'Exchange Failed', but they refused to return my money or respond to my emails. I want my refund urgently."
Exchange IDs:
ID: dkd3gqoay0j82qfj
Hash in: 0x2813275e543ae715301ec24ec49a92cb36e0a917fbbe851d8a706dcd7cb6b0fb
ID: rnaygg9u34s589tu
Hash in:
0xa7df7b2e7fe86fb87a165b97f545e7bd8e6ea77dabdefea676b073c211d41bc3
…
After SimpleSwap's response:
I already fulfilled your KYC request (SimpleSwap) on May 21, 2026.
I've already sent 56 emails to suporte and security, but you're no longer responding! The way you (SimpleSwap) treat your customers is deplorable!
I will be filing further complaints (with the partner where I made the transaction, on the transaction blockchain, regulatory agencies, etc.) because you (SimpleSwap) seem unwilling to honor the trades made.
…
UPDATED ON 05/26/2026
URGENT: FINAL NOTICE - KYC Compliance Fulfilled - Request for Immediate Release of Funds (Exchange IDs: dkd3gqoay0j82qfj e rnaygg9u34s589tu)
Hello! I'm still waiting for the completion of a swap that has been marked as finalized on the blockchain since May 20th.
I've already fulfilled all the requirements (KYC update, submission of cryptocurrency origin).
I already sent this message in the chat:
"I completed my KYC on May 21st, and my Trustpilot review was answered telling me to contact live chat. Please forward this immediately to the compliance team to release my refund."
I've already sent 58 emails and you (SimpleSwap) simply haven't finalized it and haven't updated me!
Could you please honor your work!
…
UPDATED ON 06/02/2026
"I have already sent multiple emails, including full KYC documentation, source of funds, and on-chain proof of origin. The compliance team has gone completely silent since 29/05/2026. Asking me to 'send an email' here on Trustpilot is a stall tactic. Release my assets immediately."
19 maj 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
We are very sorry to hear about your experience and understand your frustration regarding this situation. Please be assured that we never withhold user funds, and safety is our top priority.
When an exchange status shows as Failed, it typically means the transaction was paused due to standard security procedures, AML compliance checks, or network technicalities. In all such cases, funds are safely held until the verification is complete, after which they are returned to the sender.
We have forwarded your exchange IDs directly to our compliance and technical teams to prioritize your case.
To resolve this as quickly as possible, please check your Spam folder, as our support emails or KYC requests can sometimes end up there. If you cannot find any messages from us, please reach out directly via the live chat on our website for immediate, real time assistance.
We are fully committed to resolving this and processing your refund as quickly as possible. Thank you for your patience.
UPDATE
We apologize for the long wait you are experiencing. Your case is still under investigation, and we are waiting for a response from third parties before we can proceed further.
buenas tardes yo tengo un fondo en…simpleswap
buenas tardes yo tengo un fondo en simpleswap yo no se como comprobarlo si realmente es o no es me llama una persona que para retirar los fondos a una billetera tengo que hacer un vinculo de dinero con mi banco no lo se si sera evrdad o mentira no me puedo fiar ya me han estafado con este mismo modos operandis no lo digo que sea lo mismo por eso hago esta reseña,espero repuesta por favor
2 maj 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Thank you for sharing your concern. We want to clarify that this claim is not accurate. SimpleSwap is a non custodial exchange service we do not hold user funds and we never require linking your bank account to withdraw. All swaps are processed directly between wallets, and you remain in full control of your assets at all times. Please be cautious of anyone asking you to “bind” your account or provide banking details, as this is not part of our process.
customer service
although the customer service IS good they havent even returned my USDT to my wallet, i made an error when creating an exchange, contacted customer service, they have said "7 DAYS" and ill get a refund and yet nothing has hit my wallet
yes the customer service is responsible but their team hasnt retunred my funds
6 april 2026
Omdöme utan inbjudan
Svar från SimpleSwap
We sincerely apologize for the delay in processing your refund. Please understand that such delays can occasionally occur due to a high volume of refund requests and the technical complexity of manual return operations.
To help us speed things up and check the exact status of your refund, could you please provide your ticket number? Once we have it, we will prioritize your case with our financial department
Stopped my exchange on $5000
On March 30, 2026, I started an exchange. After sending my deposit, it was immediately stopped — “flagged by security system”. They forced me to complete KYC via SumSub link, which I did right away.
Since then, over 17 hours of delays and empty promises:
“We’ll escalate to senior colleagues”
“Case still under review”
“We apologize for the delay, will notify you soon”
No clear explanation, no timeline, no refund, no release of my money. Just generic copy-paste replies while my crypto stays frozen.
This is not a smooth “instant” swap service — it’s a classic funds-lock tactic under AML excuses. Many other users report the same nightmare on forums.
SimpleSwap takes your deposit fast but gives zero accountability afterward. Extremely poor support and zero transparency.
If you value control over your money, avoid SimpleSwap completely. My funds are still stuck and I have zero trust left in them.
30 mars 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello
We understand how important it is for you to receive a resolution regarding your exchange and we apologize for the wait. Security flags and subsequent verification are standard procedures within the cryptocurrency industry. These measures help us maintain a secure environment and comply with anti-financial crime regulations. We've checked your case and can confirm that while the identity verification (KYC) was completed, we are still waiting for the Source of Funds (SOF) documentation. This information is a necessary part of the enhanced due diligence process to ensure the eligibility of the funds.т Please check your email for the specific requirements regarding the SOF. Once you provide these documents, our team will be able to continue the review and find a solution for you as soon as possible
Scam Alert – Avoid This Service
I want to warn everyone about my experience with this platform. I have been waiting for a 6,600 USDT refund for over a month. Despite following every single request from their support team, including:
Verifying my identity
Submitting two separate videos of my wallet
Providing all required documentation
…I have received nothing. No refund, no explanation, and no real communication. I am being left completely in the dark.
They promised a refund within a month, but over 30 days later, I still do not have my money. This behavior is unacceptable and strongly resembles a scam.
If you value your funds, do not trust this platform. They are not transparent, do not honor their commitments, and leave customers helpless even after full compliance.
Consider this a serious warning before sending any money or crypto.
EDIT: Its been now 2 Month's without any clear answer and my money is frozen.
Thats smells like a big scam.
Edit: Next week later, no responses from support no money.
29 januari 2026
Omdöme utan inbjudan
Svar från SimpleSwap
We are truly sorry to hear about your experience and the delay you’ve faced. We understand how stressful it is to wait for a refund, and we want to resolve this for you as quickly as possible.
Please share the Exchange ID with our support team at support@simpleswap.io, and we will prioritize your case immediately.
UPDATE
We have received detailed information about your swap, thank you for cooperation.
Your transaction was flagged for a mandatory security and compliance check by our liquidity provider. The extensive verification (KYC, videos, and documents) you kindly provided was specifically required by their security team to prove your ownership so we could initiate the refund process on your behalf.
When a liquidity provider processes a compliance related refund, they set a strict minimum timeframe of 30 days. Unfortunately, this is a baseline, and their internal reviews can sometimes extend beyond this period. We are entirely dependent on their security department to release the funds.
Your funds are secure, and your full cooperation has given us everything we need to keep pushing the liquidity provider for a resolution. We will continue to monitor the situation and keep you updated.
UPDATE
You have passed the KYC and your information has been forwarded to our liquidity provider to speed up the process. Unfortunately, it may take a while to get the response from them
UPDATE
Unfortunately, your case is under active investigation, and we are responding to each of your messages.
DO NOT USE THIS SERVICE
AVOID AVOID AVOID AVOID.
This service made an error with an exchange and despite being given multiple levels of verification kept circling my case through multiple advisors who took up thirty minutes to respond to each message.
Obviously, they were never planning on processing this exchange. The 'error' is a tick script that is devised to randomly cause a redirection in funds from the designated wallet to into a company wallet. The support staff take you in circles, hope you don't keep harassing them for the stolen money.
24 april 2025
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
Your feedback about response times and case handling is important to us, and we will review this internally to ensure improvements are made. To investigate your situation properly, we kindly ask you to provide your transaction details through our official support channel so we can look into this matter thoroughly and work toward a resolution.
Merhaba anlamadığım bir soru var
Merhaba anlamadığım bir soru var
Örneğin 0.1 bitcoini ethereum çeviri yapılır ben ise aradaki takas ücreti ödeyip Ethereum bakiyesini benim kendi cuzdanima Alicam doğrumu anladım acaba sizden haber bekliyorum teşekkürler
14 februari 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
Thank you for your question. You understood correctly if you exchange 0.1 BTC to ETH, the Bitcoin you send will be converted into Ethereum. During the process, the swap fee (network fee + service fee) is applied, and the resulting ETH balance will be transferred directly to the wallet address you provide.
froze my funds
froze my funds, telling me to wait 30 days and literally not updating anything about this case
every chat is a different agent that repeats the same dumb sentences
6 februari 2026
Omdöme utan inbjudan
Svar från SimpleSwap
Hello,
We’re sorry to hear about your experience and understand how frustrating it is to have funds frozen with no clear updates.
Please share your exchange ID with our support team so we can investigate and prioritize your case
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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