ATTENTION - N'expédient pas les commandes et ne répondent plus après avoir prélevé le montant de la carte bancaire. Annoncé en stock expédié le jour même, toujours rien après bientôt... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
TR80mk5 - Trak Racer Very fast delivery, after few negative reviews about Trak racer i was little sceptical, but everything comes as ordered, no missing parts or scratch profiles. Installation is l... Se mer
Företaget har svarat
Got a decent deal on the Honeycomb Bravo. Delivery was super quick especially with my order being placed on the 11th of December and arriving on the 14th. All in all quite happy with SimPlace. A note... Se mer
Företaget har svarat
SimXpr0 X80. Dik tevreden! Prachtig spul. Super netjes verpakt, met zakje extra hardware, duidelijk genoeg instructies. Geen moer verkloot! Heerlijk om in elkaar te zetten. Zelfs verstellen/afstellen... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Whether you are buying race simulation, flight simulation, train simulation or boat simulation – if it exists in the world, it for sure is for sale on Simplace. Our mission is to become the biggest game simulation marketplace in the world. We give sellers the platform, solutions, and support they need to grow their businesses. We measure our success by our customers' success. We empower people and create economic opportunity. We focus on partnering with our sellers, not competing with them. We are building stronger connections between buyers and sellers with product experiences that are fast, mobile, and secure. We aspire to make extraordinary things possible for each other, for our customers, and for you.
Kontaktuppgifter
Marsweg, 103, 7202AT, Zutphen, Nederländerna
- 0850470705
- info@simplace.co
- simplace.co
3,6
Medel
246 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great online service and beautiful addition to our office!
Great experience! We ordered a sim-racing setup for our newly renovated office. We had no knowledge about sim-racing gear upfront and asked for advice through their WhatsApp customer service. We were overwhelmed with the personal experience and suggestions. We received a setup which fits our needs and most of all brings joy to the working place. Thanks!
22 februari 2023
Omdöme utan inbjudan
Very satisfied!
Great equipment, Fast delivery for a good price.
Would definitely buy again!
23 februari 2023
Omdöme utan inbjudan
Svar från Simplace
Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you are happy with your equipment and that it arrived promptly.
We take pride in providing high-quality products at competitive prices, and we are glad that we could meet your expectations. We look forward to serving you again in the future and hope to continue providing you with exceptional service and products.
If you have any questions or need further assistance, please do not hesitate to contact us. Thank you again for your support!
Not answer, very bad shop!
Not answer.
Have order on saturday morning.
There is a info for shipping out in 2 days. No Mail. No answer...
- I received an immediate response an hour after the review. My mail wos in spam. Now i have a date and i will wait. if i get a shipping confirmation on thursday i will give more stars
- thursday. No mail..-.-
Okay.. 1 Point.. Zero i cant get!... its 12.03.2023.. And no sending.. The info with sending out 48 ours is there. Very Bad store. Take another and dont buy here!
28 februari 2023
Omdöme utan inbjudan
Svar från Simplace
Dear Thomas,
Thank you for reaching out to us regarding your order. We apologize for the delay in our response as we have only just seen your email, which had been mistakenly flagged as spam. We hope this message finds you well.
Regarding your question, we would like to clarify that our 48-hour dispatch policy only applies to business days, which exclude weekends and holidays. As such, your order is scheduled to be shipped on Thursday to your address.
However, we understand that you may not want to wait any longer, and we apologize for any inconvenience this delay may have caused you. If you would like, we can cancel and refund your order immediately.
Please let us know how you would like to proceed via mail, and again, we apologize for any confusion or frustration this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to us.
RS6 Chassis | Awesome Experience
I ordered the RS6 Chassis from Simplace a few weeks back. The product was out of stock worldwide and I was looking at getting it asap. Their customer support team messaged me about a possible delay in dispatch time but worked through with me every step of the way. Overall my experience with them was amazing, the wait time is a bit higher, but that is due to the supplier, nothing to blame the guys over at Simplace for!!! Amazing experience, and big thanks to Jesse for making sure I was constantly updated!!!!
14 februari 2023
Omdöme utan inbjudan
Svar från Simplace
Dear Alek,
Thank you so much for taking the time to leave a review of your experience with Simplace. We're thrilled to hear that you had an awesome experience with us and that you are enjoying your RS6 Chassis!
We understand how important it is to have the products you need as soon as possible, and we're sorry that there was a delay in the dispatch time for your order. However, we're glad to hear that our customer support team was able to keep you updated every step of the way and that Jesse provided great support throughout the process.
At Simplace, we're committed to providing the best possible customer service and ensuring that our customers have a great experience. We're happy to hear that we were able to meet your expectations and make your experience with us a positive one.
Thank you for choosing Simplace as your go-to source for sim racing products, and we look forward to serving you again in the future.
Best regards,
Team Simplace
Alles ziemlich langsam
Original Post: Ich warte seit 5 Wochen auf die Rückzahlung einer stornierten Bestellung. Storniert wurde bevor die Ware versandt wurde. Versprochen waren 5-10 Tage. Ich glaube, dass es ohne Anwalt nichts mehr wird...
Edit: Nach der Bewertung wurde auf meine Nachfrage reagiert und die Rückerstattung durchgeführt. Ich habe inzwischen mein Geld zurück bekommen, weshalb ich die Bewertung erhöht habe. (von 1 auf 3 Sterne) Von Storno der Bestellung bis zum Erhalt der Rückerstattung sind gut 7 Wochen vergangen.
Die Reaktionszeit auf Nachfragen im In-Shop-Nachrichtendienst ist sehr langsam. Zum Teil hat eine Antwort >5 Tage gedauert.
Auch wenn schlussendlich alles gut ausgegangen ist, werde ich aufgrund der schlechten Erfahrung nicht noch einmal hier einkaufen.
8 februari 2023
Omdöme utan inbjudan
Svar från Simplace
Dear Michael,
I am sorry to hear about the delay in receiving your refund for a cancelled order. We understand that it can be frustrating to not receive a prompt refund, especially when it was cancelled before the item was even shipped. It was promised that it would take 5-10 days, which seems to have not been the case in your situation.
We would like to apologize for any inconvenience this may have caused and assure you that we are taking this matter seriously. If you could please provide us with your order number and any additional details, we would be more than happy to look into this and see what we can do to assist you.
Thank you for bringing this to our attention, and we look forward to resolving this issue for you as soon as possible.
great job from the team.
great job from the team.
fast and clears emails answer.. i recommand !
25 januari 2023
Omdöme utan inbjudan
Svar från Simplace
Thank you for your positive review Payo :)
This is one of the best site for sim…
This is one of the best site for sim racing in the world.
They are very kind and fast in problem solving .
22 januari 2023
Omdöme utan inbjudan
Svar från Simplace
Dear Mr. Wolf,
Thank you for taking the time to write such a positive review about our site. We are thrilled to hear that you have had such a great experience with us and consider us one of the best sites for sim racing in the world.
It is our goal to provide top-notch customer service and make sure our customers are satisfied with their purchases. We are happy to hear that our team was able to assist you with any problems you may have had, and that they were able to solve them quickly.
We truly appreciate your kind words and the recognition of our hard work. Your support and feedback are essential to our success, and we will continue to do our best to provide an exceptional experience for our customers.
Thank you for choosing Simplace, and we look forward to serving you again in the future.
Svar från Simplace
Dear Dominik,
Thank you for taking the time to leave such a positive review about our service and products. We are thrilled to hear that you have had a great experience with us and that our team provided you with kind and fast service.
We are proud to offer high-quality products and exceptional customer service, and it is wonderful to hear that we were able to meet and exceed your expectations. Your feedback is valuable to us, and we are grateful for your support.
Thank you for choosing Simplace, and we hope to continue serving you in the future.
Took a while but it got here
4 stars and not 5 just because they took a while to ship my order, but it still was on the 5th business day of the 3 to 5 days they displayed on their website, so it was on time. Once it was shipped, it got to me really fast. I got quick replies to the emails I sent to them. Would buy from them again, just need to be a bit patient.
6 januari 2023
Omdöme utan inbjudan
Svar från Simplace
Dear Mauricio
Thank you for taking the time to leave a review about your experience with Simplace. We appreciate your feedback and are glad to hear that you received your order in a timely manner.
We apologize for any inconvenience caused by the delay in shipping your order. Our goal is to ship orders as quickly as possible, and we strive to meet the estimated delivery times stated on our website. We are glad to hear that our team provided you with quick and helpful replies to your emails.
Your satisfaction is important to us, and we are glad to hear that you would buy from us again in the future. We value your business and will continue to work hard to provide you with the best possible experience.
Thank you for choosing Simplace, and we hope to serve you again soon.
TR80mk5
TR80mk5 - Trak Racer
Very fast delivery, after few negative reviews about Trak racer i was little sceptical, but everything comes as ordered, no missing parts or scratch profiles. Installation is little bit longer but nothing special.
Rig comes with seat brackets in price.
Rig is super stiff, at this moment with Fanatec DD pro, but in near future i will install VRS DFP base.
16 januari 2023
Omdöme utan inbjudan
Svar från Simplace
Dear customer,
Thank you for taking the time to write a review about your experience with the TR80mk5 Trak Racer and for choosing [Your Company]. We are thrilled to hear that you received your order quickly and that everything was as ordered, with no missing parts or scratches on the profiles.
We understand that reading negative reviews about a product can be concerning, and we appreciate your trust in us. It is great to hear that the installation process was manageable and that the rig comes with seat brackets included in the price.
We are glad to hear that the rig is stiff and that you have plans to install a VRS DFP base in the near future. We are confident that you will enjoy using the TR80mk5 Trak Racer and that it will provide you with a great sim racing experience.
Thank you for your support and for choosing Simplace.
Produkt wurde vollständig geliefert, dauert aber lange
Nach der ersten negativen Bewertung wurde meine Bestellung geprüft und auch verschickt. Ob meine Mail sonst auch beachtet worden wäre, kann ich nicht sagen. Die Teile kamen unbeschädigt und vollständig bei mir an.
Trotzdem hat das ganze insgesamt 2 Wochen gedauert, anstatt der angegebenen 7 Werktage.
Am Kundenservice und der Kommunikation muss hier aber noch dringend gearbeitet werden.
2 januari 2023
Omdöme utan inbjudan
Svar från Simplace
Dear customer,
Thank you for leaving a review about your recent experience with Simplace. We are sorry to hear that it took longer than expected for your order to arrive, and that you had some concerns about the response to your initial email.
We appreciate your feedback, and we are glad to hear that the parts arrived safely and in good condition. We take all customer reviews seriously, and we will use your feedback to improve our process and communication in the future.
We apologize for any inconvenience this may have caused, and we hope that you will consider giving us another chance to serve you in the future.
Good job simplace
order on December 18 received on the 30th, it's normal it was the holidays.
just a point of improvement your communication :)
happy new year simplace :)
29 december 2022
Omdöme utan inbjudan
Svar från Simplace
Dear Julien,
Thank you for taking the time to leave a review about your recent experience with Simplace. We are glad to hear that you received your order within the expected time frame, despite the holiday season.
We appreciate your feedback regarding our communication and we will take it into consideration as we strive to improve our customer experience. We apologize for any inconvenience this may have caused and we are glad to hear that you are still happy with our service.
Thank you for your support and for choosing Simplace. We wish you a happy new year as well!
First time's a winner!
Being me, I of course ordered my flight sim hardware at one of the busiest time of the year. There was a slight delay in dispatching, but nothing egregious or inconvenient overall.
The only negative point that I can think of what a slight breakdown in communication after ordering that left me in the dark a little as to when my order would be shipped. I fed this back, in my usual wordy way, and the feedback was met with a neutral eye and an open mind... as well as a willingness to engage. Most refreshing and seemingly rare as of late.
But again, considering the time of year that I ordered, my experience on the whole has been a positive one. SHOP HERE! These guys are great, the hardware selection is current and competitive... and I will be back!
Thanks for everything and Merry Christmas!
24 november 2022
Omdöme utan inbjudan
Svar från Simplace
Dear Alister,
Thank you for taking the time to share your experience with Simplace. We are glad to hear that you had a positive overall experience and that you appreciate the selection of hardware available on our site.
We apologize for the breakdown in communication after placing your order and for any inconvenience this may have caused. We appreciate your feedback and are pleased to hear that it was met with a positive response.
Thank you for your continued support and for choosing Simplace. We hope that you have a happy and prosperous new year.
Super service
Super service
Zeer correct
Kortom als je een race Sim zoekt bij simplace eentje kopen je bent zeker dat je het beste materiaal en service hebt
5 december 2022
Omdöme utan inbjudan
I ordered a rig on 24.11
I ordered a rig on 24.11, questions about the item before ordering were answered immediately.
After the item was paid for, there was no response regarding the delivery date. Neither by WhatsApp or email. I've been asking for three days and just ignored🫤
3 november 2022
Omdöme utan inbjudan
Svar från Simplace
Dear Jonathan,
We are sorry to hear about the inconvenience you experienced with your recent order. We understand the importance of timely communication and it is not acceptable that your questions about the delivery date went unanswered.
We would like to assure you that this is not our standard practice and we are taking steps to prevent similar issues from happening in the future. We value your feedback and would appreciate the opportunity to make this right.
excellent service
excellent service! I had various questions. these were answered immediately! contact is very friendly. It was a pleasure!
30 november 2022
Omdöme utan inbjudan
This site is awesome
This site is awesome, it’s like my all to go one spot for sim upgrades and accessories. Friendly customer service that is there when you need them. And great discount offers!
28 november 2022
Omdöme utan inbjudan
Never Again!
I placed an order on 31 Oct 2022, their site indicated that the item was in stock and would be shipped in 3 to 5 days, after a week I sent multiple emails with no response until I threatened to cancel and request a refund. I was told that it takes 2 to 3 weeks to prepare the item and my order was scheduled to be shipped in a week, that did not happen. Again I have sent 3 more emails in an attempt to get an update with no response. I have no problem waiting but would appreciate an honest reply.
It is now 11/25/22 and my order has finally shipped. They have updated their website to indicate that it takes 3 weeks to manufacture the wheel. My only real issue is the lack of timely communication.
It is now 11/29/22, 4 days since my order "shipped", yet it has not moved, UPS has not received it. I was told it would be picked up by UPS within an hour, that obviously did not happen. At this point I am not sure what to believe from Simplace. As far as I know they just printed a shipping label. I am growing tired of the run-around. The weight listed on the shipping info was .50kg, this is way to low for the wheel I ordered.
On 12/1 a new shipping label was created for Fedex, Simplace blaming UPS for the delay this time. Fedex has picked up the package and is in route to me. This package weights 3.0 kg.
It is now 12/9/2022 and I have finally received the wheel that I ordered on 10/31/2022. Simplace, after all the run-around and delays chose to ship the wheel "Economy", meaning that I took another week+ to get to me. The wheel is a great product, I should have ordered it directly from the company that builds this wheel. I won't come back to Simplace for anything.
15 november 2022
Omdöme utan inbjudan
Terrible customer service, slow shipping
They advertised the rig I ordered as 'in stock' with 'ready to ship in 2 days' In reality it took them around two weeks to get it out the door. When I asked what was going on with shipping they took several days each time to have the only response be that they are looking into it.
When it finally arrived it was missing major pieces. I contacted them and initially they responded they would look into it, but it has been radio silence for days again.
Today is a month after I actually ordered the rig and I still don't have a functional rig and Simplace.co is ignoring me.
8 november 2022
Omdöme utan inbjudan
Many thx to simplace team and…
Many thx to simplace team and particularly to Rutger's customer service. I am new owner of rexing mayaris formula wheel and product is absolutely genuine. Shippment was fast, sent on friday and received on monday.
2 november 2022
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.