18 months ago I bought a pair of Simon Carter tan leather boots, costing £120. I’ve kept them in their box, and worn them less than 30 times (if that). They are still in very good condition. Unfortuna... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered a jumper 12 days ago and I have still not received it. On purchasing, it said 48/72 hr delivery. I have sent numerous emails and filled in a message on there 'contact me' page and has zero res... Se mer
Bought through John Lewis: Given bee cufflinks as a gift. The yellow and black decorations fell off within an hour of wearing them. Sent a replacement by JL immediately. The same thing happened. Now r... Se mer
I bought a silk sports jacket last year. Had to return it because the seams blew out across the back. Seems silk is not a strong enough material to hold sports jackets together. Didn't make a differen... Se mer
Företagsinformation
Skrivet av företaget
Underpinning all Simon carter products are the core qualities of original design, the best quality, and excellent value for money backed up by exemplary customer service. Despite the expansion of the business over the past 30 years I believe that a whimsical English touch of individuality still runs through all the products, just as it did in the early days.
Kontaktuppgifter
Carter Court, 125 Aurelia Road, CR03BF, Croydon, USA
- +442086834475
- website@simoncarter.net
- simoncarter.net
1,4
Mycket dålig
184 omdömen
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
I ordered from the website in December for a Christmas present. Immediately after ordering I contacted the company using the email address provided and received a response within ten minutes! They advised that my order would be dispatched the following day. I received the order within just 2 days with plenty of time until Christmas! The watch was nicely and very securely packaged. Very impressed and would order again.
23 december 2014
Omdöme utan inbjudan
Very pleased with the purchase
I've ordered a pair of cufflinks and I'm very happy with their quality.
Helpful customer service and very quick delivery too.
I will surely recommend!
23 december 2014
Omdöme utan inbjudan
Perfect shopping experience
Having ordered the item, which came exactly as shown, I received it within a couple of days. Would definitely shop with them again
23 december 2014
Omdöme utan inbjudan
The customer care is absolutely great!
I had a couple of hiccups but Malcolm and Wendy, were absolutely brilliant in helping me! They were so helpful and did everything in their power to ensure I have the perfect birthday present! Malcolm was speaking to me during the weekend and Wendy even drove to London from Brighton just to personally deliver the items to me - on her day off!!! Thank you SO SO SO much!
23 december 2014
Omdöme utan inbjudan
Very disappointing shopping experience
I ordered and paid for a watch on December first on the Simon Carter website. The shipping details said 1-2days. A week later I emailed to ask about the whereabouts of the watch as it was intended as a birthday gift. The reply said the watch was out of stock and it would ship the following Wednesday. I cannot understand why the website did not say the watch was out of stock, but instead took my money and left me uninformed. When the following Wednesday came the watch didn't. I sent another email. No one replied. I then phoned and was told the watch would arrive Friday. I finally received the watch on Monday 15th December long past the birthday in a scuffed Simon carter box. It looked like I had bought the gift in TK maxx. I would have been much happier if the website had simply said out of stock, or if they realised late someone should have contacted me to say so and perhaps offer a refund or another watch. I should not have had to chase a watch that I paid for 2weeks previously. Please address your website and customer service training
23 december 2014
Omdöme utan inbjudan
Svar från Simon Carter London
Dear A Lagan,
I am so sorry that the service did not live up to expectations. We had a supplier issue with that style and it was not clear even to us when the stock would be available despite our best efforts to find out. The watches did ship as soon as they were available but, alas, not in time for your occasion. I would love to make some amend to you for the sub-standard experience if you would emal me at the address we previously corresponded on
Malcolm
Fantastic products and great prices
I love the Simon Carter range, great prices with fantastic products.
The service is first class.
23 december 2014
Omdöme utan inbjudan
Stag Cufflinks - 5 stars
Delighted with quality and design of these cufflinks which I chose for my husband's Christmas present. They were presented well and arrived quicker than expected - first class service from start to finish. I would recommend Simon Carter to family and friends.
23 december 2014
Omdöme utan inbjudan
Excellent
Excellent service. Coherent website, very rapid delivery.
WM
23 december 2014
Omdöme utan inbjudan
Excellent product
Very impressed with the quality and the service would definitely recommend.
23 december 2014
Omdöme utan inbjudan
Simon Carter
Wonderful shirt but only average online communication
23 december 2014
Omdöme utan inbjudan
Fantastic customer service and quick delivery.
Shirt for my boyfriend is brilliant quality and fast delivery. Needed to send it back because it was too big and it was all dealt with efficiently and quickly. Would recommend to anyone.
25 november 2014
Omdöme utan inbjudan
Excellent customer service. Excellent quality merchandise.
I recently purchased a shirt for my husband. My delivery came whilst I was at work and a card was left by the delivery company. By mistake I threw the card away. I contacted Simon Carter and within 10 minutes they had contacted the delivery agent and re organised the delivery for the next day. Excellent service, and would recommend them. They dealt with the matter swiftly. No answer machines, no foreign call centres,all dealt with by English speaking employees. Thankyou.
24 november 2014
Omdöme utan inbjudan
Great product, great service
Really fast service, great product and packaging
24 november 2014
Omdöme utan inbjudan
Excellent. Pleased I bought it in sale
Arrived quickly a lovely present
14 november 2014
Omdöme utan inbjudan
Fast and fabulous
I have ordered a watch online for a Christmas present. It arrived very quickly and securely - and looks great - very pleased and wondering what else to order from them - effortless.
28 oktober 2014
Omdöme utan inbjudan
Stylish cuff links with fantastic customer service
Superb fashion accessories and fast delivery. Well recommended !
24 oktober 2014
Omdöme utan inbjudan
Fast becoming my favourite clothes
I can't remember what first attracted me to the Simon Carter label but I now have suits, shirts, socks and trousers. The one thing that is present with everything is quality.
Online ordering is made easy.
A pleasure and a bit of an obsession!
24 oktober 2014
Omdöme utan inbjudan
Simon does what Simon says!
I ordered a leather bracelet from Simon Carter after browsing the excellent website. The zoom makes it very easy to compare items, and the website is fast and smooth. Ordering the item was very straightforward and simple, with immediate confirmation emails. The bracelet was delivered in less then 24 hours, which is unbeatable service. Overall totally impressed and can't commend them enough.
24 oktober 2014
Omdöme utan inbjudan
Excellent company to deal with who supply quality products.
Very pleased with my recent purchases. Prompt delivery. Products received, are as they were described. I will continue to deal with this company in the future.
24 oktober 2014
Omdöme utan inbjudan
Excellence is rare!
I have bought two bracelets from Simon Carter now and have been delighted with both pieces. The second piece - before buying I needed to email to ask a couple of questions and got immediate help and advice which led to my purchase, which I was very happy with. The service is therefore excellent too. Kindest regards. Linda
24 oktober 2014
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.