The staff member that responded to my query, had looked up my ticket details so her response was specific to me, she was able to offer advice on other issues for me, again tailored to my needs (disabl... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really poor experience, looking for support at the Grand Prix and was told there was no accessibility available when pregnant. Was told instead to bring my own chair. Very dismissive and a complete la... Se mer
I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... Se mer
Företaget har svarat
I wanted 2 tickets for the F1 in July for my son who has had a tough few years. So I emailed Silverstone direct. A lady called Nicky emailed me straight back and then rang me, she was amazing found... Se mer
Företagsinformation
Skrivet av företaget
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Kontaktuppgifter
JBC Silverstone Circuit, NN12 8TN, Silverstone, Storbritannien
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Utmärkt
1 tn omdömen
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brilliant customer support
Brilliant customer support
Sam from the support team was absolutely first class
Made us feel special and valued as a customer
Huge well done and thanks
12 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your fantastic review. We are delighted to hear that Sam provided first‑class support and made you feel valued as a customer. We will be sure to pass on your kind word, they will mean a lot to him.
We really appreciate you taking the time to share your experience.
Always there for helping Sue was really…
Always there for helping Sue was really good she help me for the pass 3 days … one thing I don’t like it’s the price way to expensive, even for disabled people I paid 330£ for ticket … but anyway I will be there for the 5 times this year and I love it Forza Ferrari we can win again at silverstone just like 2022 and I was there to witness so happy Forza Ferrari sempre e comando
17 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for your kind review, and for sharing your experience. We are really pleased to hear that Sue was able to support you over the few days, we will make sure your lovely feedback is passed on to her.
We truly appreciate your loyalty in joining us for your fifth visit this year, and it is great to hear how much you love the Silverstone atmosphere.
Thank you again for taking the time to leave your review. We look forward to welcoming you back to Silverstone.
A very good experience with customer…
A very good experience with customer services when sorting out accessible tickets and parking. It is slightly long winded way of buying all the tickets first then exchanging them for the accessible variant and then getting a refund when applicable. Though having proper checks ensures the ticket holders have a genuine disability. I am not complaining at all.
13 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your kind feedback. We are really pleased to hear you had a very good experience when arranging your accessible tickets. Our team works hard to make the process as smooth and supportive as possible, and it is great to know you felt well looked after. Thank you again for taking the time to share your experience, and we hope you have an amazing time at the event.
The best survive I’ve experienced
The best survive I’ve experienced, always replying to me as soon as possible
12 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for your kind review. We are really pleased to hear that you have experienced such consistently quick and helpful replies from our team. It means a lot to know our service has made a positive difference.
We truly appreciate you taking the time to share your feedback.
Help per mail, service hotline would be better
Sam is my man ☺️ he reached out to me first by mail and than per phone and solved my problem with motogp tickets just within a day! Thank you.
Although I have to say that it would be a better service, if Silverstone qould have a help-serviceline and not only mail!
11 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your review. We are really pleased to hear that Sam was able to support you, and that your MotoGP ticket issue was resolved so quickly. We will be sure to pass on your kind words, they will mean a lot to him.
We also appreciate your feedback regarding a dedicated phone helpline. While our current system is designed around email so we can route queries to the right specialist team, as well as to limit our wait times, we understand how helpful a phone service can be.
Thank you again for taking the time to share your experience.
App problem
Had a problem accessing the mobile app, team were very quick to reply and the problem was resolved within half an hour, very helpful
11 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your review. We are really pleased to hear that our team were able to respond quickly and get your app issue resolved. We appreciate your kind words and are glad we could help.
Karting An offer not to be missed
An offer not to be missed, gokarting at Silerstone with our grandson.
Easy to book no problems and a very good price, don't miss your chance for a great day out
27 december 2025
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your lovely review. We are delighted to hear you the booking process for Karting was easy and that you found the offer such good value.
We really appreciate you recommending the experience, it means a lot to us.
Grace responded promptly and was very…
Grace responded promptly and was very informative
2 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your feedback. We are really pleased to hear that Grace responded promptly and provided the information you needed. We will be sure to pass on your kind words to her.
We appreciate you taking the time to share your experience.
Great circuit with great support team
Visited this circuit several times before,
including for the F1 and F1 festival. It’s an amazing experience and the support / enquiries team respond promptly and are very helpful.
5 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your fantastic review. We are delighted to hear that you have enjoyed your visits to the circuit over the years. It is wonderful to know you continue to have amazing experiences at Silverstone.
We are also really pleased that our enquiries team have been able to assist you promptly and helpfully, your kind words mean a lot to us.
We truly appreciate you taking the time to share your feedback, and we look forward to welcoming you back again soon.
Superfast response from Silverstone support team (Nicky - F1 logistics query).
Superfast response from
9 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your review. We are really pleased to hear you received such a superfast response from Nicky. We will be sure to pass on your kind words, she will be delighted.
We appreciate you taking the time to share your experience.
Query/complaint about GP tickets
I had a query/complaint about the Grand Prix tickets & being charged more for my ticket as an early booker than the latest ticket price being requested. I was expecting to hear the usual guff but was very impressed by both the speed of response & the outcome (a refund of the overcharged amount). Confirmation received within 24 hours. Very impressed.
3 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your review. We are really pleased to hear that your query about ticket pricing was handled quickly and that the outcome was resolved to your satisfaction.
We appreciate you taking the time to share your experience, and we are glad we could help.
Fast Efficient and Helpful
Fast Efficient and Helpful ! Thank you!
5 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your great feedback. We are really pleased to hear you received fast, efficient and helpful service. We truly appreciate you taking the time to share your experience.
Accessibility personal assistance
We booked tickets for British GP 2026. Sue was really helpful in processing our personal assistance application. Thanks so much!
4 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your review. We are really pleased to hear that Sue was able to help with your Personal Assistance application for the 2026 British Grand Prix. We will be sure to pass on your kind words, she will be delighted.
We really appreciate you taking the time to share your experience.
Fantastic service
brilliant customer service we received from
Sue who made sure our booking met all our needs
Thank you once again Sue
5 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for your fantastic review. We are delighted to hear that Sue provided brilliant customer service and ensured your booking met all your needs. We will make sure your kind words are passed on to her.
Thank you again for taking the time to share your experience.
Svar från Silverstone
Thank you for your kind feedback. We are really pleased to hear you received prompt, professional and personal service. We truly appreciate you taking the time to share your experience.
Emailed regarding camping for BRDC…
Emailed regarding camping for BRDC Classic 2026, and they responded that it was a work in progress at the moment and to keep looking at website
2 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your review. We are glad to hear our team were able to respond to your enquiry about camping for the BRDC Classic 2026. The camping details for this event are still being finalised, so the best place to find the latest updates will be the Silverstone website.
We appreciate you getting in touch, and we look forward to sharing more information as soon as it becomes available.
Sue is really efficient
Sue is really efficient, super friendly and has sorted everything I asked to make our visit memorable
4 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for your lovely feedback. We are delighted to hear that Sue was efficient, friendly, and able to sort everything you needed to help make your visit memorable. We will be sure to pass on your kind words to her.
We really appreciate you taking the time to share your experience.
Sam provided excellent customer…
Sam provided excellent customer service, and was able to help me quickly and efficiently!
3 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your lovely feedback. We are delighted to hear that Sam was able to assist you quickly and efficiently. We will be sure to pass on your kind words.
We really appreciate you taking the time to share your experience.
The staff are very helpful but Sue Davidson was great the…
The staff are very helpful but the website is very complicated and not easy to navigate a phone line would be very helpful.
3 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your feedback, and for your kind words about Sue. We are delighted to hear she was able to help. We will be sure to pass your comments on to her.
We are sorry to hear that you found the website difficult to navigate. We understand how important it is for the booking process to feel clear and straightforward, and your feedback is really helpful as we continue to improve the online experience.
We currently handle enquiries by email to ensure each case is routed to the right team.
Thank you again for taking the time to leave your review.
Friendly fast response
My fault for ordering the wrong tickets. Contacted about changing them and another query I had. Dealt with Grace and had a fast, friendly response and sorted out my enquiry with no fuss. Top people to deal with.
2 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your kind review. We are really pleased to hear that Grace was able to help you so quickly. It is great to know you found the service friendly, efficient, and easy to deal with.
We really appreciate you taking the time to share your experience.
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