The staff member that responded to my query, had looked up my ticket details so her response was specific to me, she was able to offer advice on other issues for me, again tailored to my needs (disabl... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Really poor experience, looking for support at the Grand Prix and was told there was no accessibility available when pregnant. Was told instead to bring my own chair. Very dismissive and a complete la... Se mer
I emailed in with a problem, Sam emailed me back and we had a conversation which was so helpful, eventually going the extra mile for me to get me what I needed. As someone who deals with the public a... Se mer
Företaget har svarat
I wanted 2 tickets for the F1 in July for my son who has had a tough few years. So I emailed Silverstone direct. A lady called Nicky emailed me straight back and then rang me, she was amazing found... Se mer
Företagsinformation
Skrivet av företaget
The ultimate destination for motorsport enthusiasts, thrill-seekers, and unforgettable experiences! We’re renowned worldwide as the home of British Motorsport. From adrenaline-fueled race days to immersive driving experiences, we offer something for everyone. Explore our state-of-the-art facilities, including trackside hospitality, adrenaline-pumping days out, and luxurious Escapade stays for a truly unforgettable getaway. Whether you're cheering from the stands or behind the wheel, Silverstone promises an experience like no other.
Kontaktuppgifter
JBC Silverstone Circuit, NN12 8TN, Silverstone, Storbritannien
- enquiries@silverstone.co.uk
- silverstone.co.uk
4,3
Utmärkt
1 tn omdömen
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Have booked tickets for elms
Have booked tickets for elms . I then wanted to book add on items to my booking. I emailed my request to Silverstone which was responded to by Nicky who had added the additional items to my account. All I needed to do was go into my account and pay. A very quick and efficient response to my query.
27 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your lovely review. We are really pleased to hear that Nicky was able to help with your ELMS booking so quickly and efficiently.
We appreciate you taking the time to share your experience and look forward to welcoming you to the event.
Prompt and helpful
Val helped me very promptly with my query and gave me additional points of contact to further support. Thanks Val!
2 mars 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your kind review. We are really pleased to hear that Val was able to help you so promptly and even provided additional points of contact for further support. We will be sure to pass on your thanks, she will really appreciate it.
Thank you again for taking the time to share your experience.
Amazing service
Amazing service, very friendly and understanding neurodivergent needs. Lady went above and beyond to help me
2 mars 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for your wonderful review. We are delighted to hear that you received amazing service and that our team were friendly, understanding, and able to support you so well. Going above and beyond to make guests feel comfortable is incredibly important to us, so your feedback truly means a lot.
We really appreciate you taking the time to share your experience.
Customer service
I contacted customer service regarding a stroller inquiry and what to expect when attending the British GT media day event with a small child. I received a very comprehensive and satisfactory response from Elliot. He was very polite and explained what to look out for and what to expect. I am very pleased with the service.
23 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your lovely review. We are really pleased to hear that Elliot was able to provide such a comprehensive and reassuring response to your stroller enquiry for the British GT media day. It is great to know his guidance helped you feel prepared for attending the event with a small child.
We truly appreciate you taking the time to share your experience, and we will be sure to pass on your kind words to Elliot.
I had some questions regarding GA…
I had some questions regarding GA ticketing and Val couldn't have been more helpful. Took the time to call me and explain what was / wasn't available to book. Thank you so much, it is most appreciated.
2 mars 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your lovely review. We are really pleased to hear that Val was able to help answer your ticketing questions and took the time to talk everything through. It is great to know the explanation was clear and helpful.
We truly appreciate you taking the time to share your experience, and we will make sure Val receives your kind words.
Great service from Sue at Silverstone
Once again Sue & the team at Silverstone have provided great service. When you have additional requests for events, it can seem like an uphill struggle but year on year Silverstone have never let my son down with their prompt and accurate service. It provides comfort and reassurance that I know that he can attend the fantastic events that he loves just like everyone else.
2 mars 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for your wonderful review. We are delighted to hear that Sue and the team have continued to provide great service year after year. It means a lot to us to know that our support gives you confidence and reassurance, and that your son is able to enjoy the events he loves. We truly appreciate your kind words and your continued trust in Silverstone. We will make sure Sue receives your thanks, she will be thrilled.
Fantastic customer support
My experience with Silverstone was amazing.
I applied for a PA ticket through accessibility.
My response was amazing, got an email back very quickly and a refund has been processed for one of my tickets
Thank you so much for your help 😊
20 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for your lovely review. We are delighted to hear that you had such a positive experience applying for a PA ticket and that our team were able to respond quickly. We are really pleased we could help make things easier for you. We appreciate you taking the time to share your experience.
Great speed of reply to my email
Great speed of reply to my email, as I would have preferred a phone number so I could speak to a human, but can not complain as was sorted in no time .
27 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your feedback, We are really pleased to hear that our team replied quickly and were able to get everything sorted for you in no time.
Brilliant help & support
Thought we had left it too late to get tickets. Sue answered our query. Super helpful, explained everything really week. Found us two good seats. Replied quickly to all my messages. Had tickets booked in no time.
Superb A++
27 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your fantastic review. We are delighted to hear that Sue was able to help so quickly and clearly, guide you through everything, and secure two great seats for you. It is great to know her prompt replies and support made the whole process easy.
We will be sure to pass on your kind words, she will be thrilled.
Thank you again for taking the time to share your experience.
Sue was so helpful 👍
26 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your lovely review. We are delighted to hear that Sue was so helpful during your enquiry. We’ll be sure to pass on your kind words, she will be very pleased. We really appreciate you taking the time to share your experience.
Excellent customer service!
A big thank you to Sue Davidson!
I emailed my application for Blue Badge parking pass for my husband and expected to wait a few days for a response. Ten minutes later Sue responded and it was sorted.
We can now look forward to the F1 in July without worrying about mobility issues making the day stressful
25 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you so much for your lovely review. We are delighted to hear that Sue was able to process your accessible parking application so quickly. We are really pleased this has helped take the worry out of your day, and we hope you and your husband have a fantastic time at the British Grand Prix in July. We will be sure to pass on your kind words to Sue, she will be thrilled.
Quick response
Quick response, both times that I asked for help. And incredibly polite and helpful.
25 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your kind review. We are really pleased to hear that you received quick responses both times you reached out, and that our team were polite and helpful throughout. We truly appreciate you taking the time to share your experience.
I made an enquiry about an Experience…
I made an enquiry about an Experience booking, the booking website was unclear and the process seemed unduly complicated as a result. Sam at customer service was very helpful, only one delay in responses but otherwise replied promptly and effectively.
20 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your review and for sharing your feedback about the booking process. We are sorry to hear that the Drive booking process felt unclear and more complicated than it should have been. We are glad to hear that Sam was able to support you and provide helpful, timely responses throughout your enquiry. We will be sure to share your kind words with him.
Thank you again for taking the time to leave your review.
Contacted customer support and heard…
Contacted customer support and heard back in the time scale given without good information.
23 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your review. We are pleased to hear that our team got back to you within the timeframe given and that the information provided was helpful. We really appreciate you taking the time to share your experience.
Really disappointed
Really disappointed, due to already spending a lot on our tickets my son and I didn’t add the insurance as we thought there was no way we would need to cancel. Had wonderful news my daughter in law in pregnant and due date is 5th July so contacted Silverstone in December as soon as we found out as my son and I were unable to go and told nothing they can do as we didn’t take the insurance. Seems very harsh considering there was plenty of time to re sell and obviously genuine unforeseen reason.
16 december 2025
Omdöme utan inbjudan
Svar från Silverstone
Thank you for taking the time to share your feedback, and many congratulations to your family on the wonderful news of your daughter‑in‑law’s pregnancy.
We are very sorry to hear of your disappointment, and we completely understand how frustrating this situation must feel, especially with such a genuine and unexpected reason for no longer being able to attend. We appreciate you contacting us as soon as you found out, and we are sorry that we were not able to offer a refund or exchange on this occasion.
As outlined at the time of purchase, tickets for the British Grand Prix are non‑refundable unless Ticket Protection is added at checkout. This optional cover is designed specifically for unforeseen circumstances, including medical situations, and is handled by a third‑party provider. Without this protection, we are unfortunately unable to offer refunds or change-of-mind cancellations, even when the situation is entirely genuine. We recognise how difficult this can be in circumstances like yours, and we are sorry for the upset this has caused.
Although we cannot overturn the policy, we do appreciate you taking the time to share your experience.
Thank you again for reaching out, and we wish you and your family all the very best with the exciting arrival in July.
A fast response to my request to…
A fast response to my request to upgrade to grandstand from GAPlus and val was extremely helpful with the whole process many thanks
23 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your feedback. We are delighted to hear that you received such a fast response to your request. It is great to know that Val was extremely helpful throughout the process. Many thanks for taking the time to share your experience.
Fantastic Service
The response to my query was very quick and helpful. Katie was superb answering my query and was very polite. Always find the enquiries and customer services teams fantastic.
19 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your fantastic review. We are really pleased to hear that Katie was able to respond so quickly and helpfully, and that she answered your query so politely. It is great to know you consistently find our enquiries and customer service team fantastic, your feedback means a lot to us.
Thank you again for taking the time to share your experience.
Great service …
Great service when you need to chat to someone with any concerns regarding tickets or general advice
19 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your kind review. We are really pleased to hear you received great service when reaching out. Our team is always here to help, and it is wonderful to know the support you received made a positive difference.
We really appreciate you taking the time to share your experience.
disappointing
said somebody would ring back with my request 7 days later no communication
13 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your review. We can see that our Customer Service team responded to your original enquiry, but we are really sorry to hear that you have not received any follow‑up regarding the message that was forwarded on. It is disappointing to hear that there has not been any communication. This is not the experience we want for you, and we appreciate you bringing it to our attention. Please contact us to get this raised for you again.
Excellent response by Silverstone
I emailed Silverstone to arrange parking and they responded same day.
I spoke to a lovely lady called Val & she sorted out parking for us. Val was very helpful & a credit to Silverstone.
20 februari 2026
Omdöme utan inbjudan
Svar från Silverstone
Thank you for your lovely review. We are really pleased to hear that you received a rapid response and that Val was able to arrange your parking so smoothly. She will be delighted to hear your kind words.
We appreciate you taking the time to share your experience and look forward to welcoming you to Silverstone soon.
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