Silux Mobile Omdömen 

Fantastic result to obtain 4g Internet connection streaming films on tv including through amazon firestick in my static caravan (with external antenna). Used wayco router with removable antenna and free 7 day unlimited data sim which I will be upgrading to 3 monthly deal. Many thanks siluxmobile. Well done. AlanR

We use it 2 years, so far. Was skeptic, as never heard of them before, but all is stable and without issues. No other company can beat their low prices, too

It is impossible to activate a SIM card for a trial.

Only been with silux for a month , with a data only SIM , really good price , customer service is excellent, you can actually speak to a person. For that reason it's 10/10 from me .

Speed is pretty bad most of the time around 2mbps or less. Not stable...Started off very good for about 2 months now dropped and has been really bad since. Every day at 4pm without fail the network will drop completely. Wife no longer relies on the internet at home and just increased her data allowance on her phone sim. Might sound cheap but you will always be struggling with this service. Not worth it pay a bit more for stable connection and increased speed !!

These people are most wonderful and are prepared to deal with people with disabilities and give and go that little bit extra mile to make things work for all parties, I am so glad I found this service

safe search constantly being switched on sick fed up asking them to switch it of only for it to be switched back pn a couple of days later

Brilliant service only use 3 month sim contract because my fibre line not connect on my landline for 2 month as it was openreach department now all sort happy with silux mobile for me 3 month contract sim I give them 5 ⭐️
see other peoples comment about not faster network it not silux mobile fault it network signal area problem
will use them again no problem

No price hikes mid contract, however you have send the router back at the end or purchase it (just because others have poor business practice doesn't it mean you should too). People are leaving suppliers due to their unfair money making tactics, terms and conditions and hidden costs, unfortunately this company isn't one of the good ones either.

Also cannot remove the sim card from the device or you lose the warranty ( on their device which you rent and pay for).
As customer service didn't resolve my query of changing the password of the device and name of the device (as it's secured by a password that you are not given). This service is awkward and just adding another unnecessary middleman to a service, implementing conditions where conditions aren't needed wanted or necessary.

------ reply to silux reply---

To address your response:

"Wanting everything for free": This is a mischaracterization. I agreed to pay for the broadband package, which included the router. My concern was the lack of transparency regarding the router's ownership after the contract period. This should be clearly advertised as a "rental" package to avoid misunderstandings.

"Demands": I made no demands. I inquired about options and stated that I would consider alternatives (leaving) if the terms didn't meet my needs. This is standard consumer behavior, not a demand for free services.

Router Cost: Your calculation of £454.00 over 24 months doesn't reflect the actual cost of the router, which is readily available online for £249.00 (new). This misrepresentation of costs further highlights the lack of transparency in your business practices.

SIM Card Restrictions: Restricting the use of the SIM card to your provided device is unreasonable. As the paying customer, I should have the freedom to use the SIM card in any compatible device, especially since this could potentially protect your equipment from damage.

Overall Experience: My one-day experience was enough to identify several issues, including unclear terms, restrictive practices, and a lack of customer-centricity. Your defensive and accusatory response further confirms my decision to discontinue the service.

I stand by my original review. It reflects my genuine experience and concerns as a consumer. I hope this feedback helps you improve your service and communication for future customers.

Also, nowhere in the product descriptions or advertising does it indicate that its a rented device not a purchased deceives. Screen shots are included in my google reviews. Checking upon your website and the contract details which the links don't work ( so unable to access and read), it states nowhere that the devices is a rented device. Them problem isnt that i wanted something for free, the problem is you haven't advertised the product correctly.

Sincerely,

John Hancock

Fantastic company, very helpful, already got 2 contracts with them.

After almost a year using Lebara SIM + cellphone hotspot as my home broadband, I decided to use Silux Premium Broadband with THREE network. It made a tremendous change for my home broadband experience! Fast and stable enough for us (music and movie streaming, WFH vidoe-call meetings, no online gaming). 1 star is deducted because Wifi signal from the router is not strong enough to cover all the corners of my small apartment.

Moving to a place with no internet so I went for an o2 Silux box on a 12 month contract. I knew I had a line of sight to two 5G masts 1000 meters away. I tested with an EE phone and got 105/30 which was fine, but I didn't have an o2 sim to test.
Delayed move took me over the 14 day return but on arrival the Silux box was all but useless. Gave it 12 hours to settle, still totally useless.
Emailed the cancellation email address on the web site, no reply for days so I phoned, no answer. Phoned again today and they seemed confused about the email address I had used. It's on their site!
To cancel the contract after 14 days they want 80% of the contract value, but gave me a 30% discount. Still cost me over £250 to get out of Silux.
Starlink is now installed with 180/35. Lesson learned.
Never again with Silux though, totally unprofessional and no thought about customer experience.

So after a bad experience with speed and reliability from Fibre to the Cabinet Broadband provider I decided to change over to a service delivered by a Cellular Network. I purchased my own Router and initially took a SIM only service from a virtual network provider that uses the Three network. The set up worked reliably with decent up and down speeds. I began to notice that Silux were offering exactly the same service but for nearly 25% cheaper than my provider so taking the service from Silux was a no brainer. I ordered my SIM only deal and the SIM card arrived a few days later and works just as well as the sevice from my previous provider. I found Silux's portal basic but it is simple to navigate and does the job without frills. I had to contact Silux by email to have the Three voicemail deactivated (my router has a phone socket for a telephone) and they promptly arranged the deactivation. The nice thing about Silux's plans is that you can choose which network you wish to use. Thanks for providing these good value services.

It was with some trepidation I tried Silux the very fair price appeared too good to be true plus I am in a poor reception area for any cell service. After grilling one of the helpful staff I was satisfied it was not a scam. (l am not used to not being overcharged). 5G is non existent here and 4G is at best one bar so my expectations were low, I expected slow speed and drop out of signal. To my pleasure and surprise I had neither, the broadband is solid, worst speed is 35Mbps best speed 124Mbps general speed around 60 to 85Mbps. Coming from an ADSL service of 4.2Mbps this was a revelation! enabling me to do much more with my connection. I was also finally free from BT's 'nice little earner' of a standing line charge.
In summary an excellent service at a fair price. Thankyou Silux I wish you well.

I got the 5G bundle and it has been absolutely amazing. First and foremost, I am only paying £18 per month, as opposed to £45 with my prior provider. The speed is adequate and meets my expectations. I have no complaints about the staff because they are polite and helpful.

I regret having to share my disappointing experience with Silux, which has been marred by ongoing issues even after canceling my service. Despite repeatedly informing Silux about the cancellation and the need to terminate my direct debit through London and Zurich, the company has regrettably failed to take any action. Subsequently, unauthorized payments continue to be deducted from my account, causing significant financial inconvenience. The lack of responsiveness and failure to rectify this issue promptly reflects poorly on Silux's customer service and operational efficiency. This situation has resulted in frustration and dissatisfaction, leaving me with no choice but to voice my concerns publicly.As a customer, I expected a responsible approach toward rectifying such matters promptly. Unfortunately, the continued unauthorized deductions highlight a disregard for customer concerns and a lack of accountability on Silux's part.I hope that by sharing this experience, it will prompt the necessary attention and action to resolve not only my issue but also prevent similar occurrences for other customers.

Its a bargain, the price is cheap and its unlimited data. I have not had problems with the speeds so I am happy!

absolutely terrible company. I bought a 3 months contract for unlimited 4g connection because i wanted to try before being tied for a longer period. I was wise. The signal is absolutely rubbish. Connection dropped millions of times every day. Slow and sluggish, very frustrating. Anyway, i called to cancel my contract. On the phone they told me they would cancel in a couple of days. Too good to be true. They sent me a mail telling that they want 30 days notice to cancel my contract even after my 3 months passed and my contract expired. They of course charged me for an extortionate price. Of course i paid the balance and now they sent me another mail telling me that they will not cancel my contract until i send back the router and all the accessories well packed because if they will receive a damage router, they will charge me. Not to forget I paid extra fee already for the router and to set the account up. Absolutely terrible company, no professional people on the phone, the sounded very annoyed and no knowledgeable at all. Honestly, so far, the worse company i have been dealing with in my entire life. Avoid lots of hassle and headache and avoid to been ripped off and get a WiFi from someone else ( cheaper and better).
Update:
From the tone of your reply, it is clear how professional, serious and reliable you are.
Yes, the 3 months contract was £19.95, my mistake when i said £17, i couldn't really remember, less than 3£ doesn't make a big difference.
I wasn't happy at all with your service and connection, although knowing my contract was only 3 months, wasn't even worthy telling you, considering that in August was away the whole month, I started to use your service only after the 14 days, you couldn't hear from me, I was on holiday.
I know very well what i said on the phone and what the person told me on the phone. The call was on the 6th nov (before the end of the contract, dates don't lie) at 16.46 (I have record of it), duration about 2 minutes. If you have the recording, I dare you to post it here and everyone can hear, and let everyone to decide what it has been said and who was rude. No other phone call between me and your customer service, maybe you are confusing me with someone else.
I did paid the balance when you sent me the mail telling me I owe you money, and in the mail (I still have all the mail as proof) , and I asked you to leave me in peace, My contract ended and i paid my outstanding balance.
In my last mail I was very clear that i will not spend a penny to send you the router back, You are untrustworthy and probably you will denied that you received the router or the router is in good condition ect ect ect. I was very clear that if you want the router, you can come and pick it up unless you send me the printer to print the label, the bubble wrap to wrap it, the box, the paper and the tape to complete a safe package.
If you wanna the router, you can come and pick it up, you know the address.
And it goes against me because i lose the money of the initial set up cost.
I did not treat anyone, instead I received a treat from you(it is all in your mail) that you will not cancel my contract until i send you back the router and the accessories.
My comment respect totally and completely my experience with your company, I don't lie. I suggest you listen very well the short phone conversation (only 1 phone call).
I Just wanna you leave me in peace, nothing else.
You know, from a serious company, I would expect an apology for a service (that i paid in full for the whole contract regardless i haven't use it the entire duration) and that would be it. Instead you decided to continue and reduce it as a street brawl.
I do not wish to escalate, I just wanna be alone and in peace, but if you wish, I have no problem to escalate the issue to ombudsman, and of course I will keep update my reviews about the whole process, It is entirely up to you.
My review is based on my experience and it is absolutely the truth, and if you don't like, too tough, welcome in the social media world, I am not gonna lie because you don't like.
I don't tolerate treats and bad service.
Second Update:
My review is based on my personal experience.
The fact i did not contact you during the 3 months doesn't mean i was happy about the connection. It means instead that i decided that is not worthy making any kind of complaint or any kind of contact with you knowing that I would stay with you only for 3 months ( as i said, in reality was just for sept and oct because in August was away the whole day).
How can i change your words? Just listen to the phone conversation, the person clearly and simply said to me that they will cancel the contract in a couple of days, I asked if I cancel my direct debit and the person said clearly i can do it. I do remember very well what i said and what i've heard. in any case you have the recording of the whole 2 minutes right?

Perfect This is the best Mobile Broadband on the by far well done Silux

Excellent company, had the 4G SIM and router deal for afew months now works perfectly no faults. Any interaction with customer support has been clear and helpful. Have just upgraded to there 5G since it's now available in my area and I have no hesitation it will be just as good. Highly recommend this company for your portable internet needs! Thanks silux!