Silkara Hair  Omdömen 

Svar från Silkara Hair

5 dagar sedan

Hi Pham Hannah,

Thank you so much for your wonderful 5-star review! 💖 We’re delighted to hear that you loved your Silkara Hair products and appreciate your kind words about their quality.

We sincerely apologise that your order took longer than expected to arrive. Occasionally, logistics and courier networks can experience unexpected delays that are unfortunately outside of our control. We understand how important timely delivery is and are continuously working with our shipping partners to improve transit times.

Thank you for your patience and understanding. We truly appreciate your support and hope you continue enjoying your premium hair extensions. Whether you’re looking for ponytails, clip-ins, halo extensions, human hair toppers, tape-ins, or bun extensions, we’re always here to help.

👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Svar från Silkara Hair

30 juni 2026

Hi Alicia,

Thank you so much for your lovely review! 💖 We’re delighted to hear that you’re happy with the quality of your Silkara™ Claw Clip-In Ponytail Hair Extension.

Our goal is to provide premium-quality ponytail extensions that are soft, natural-looking, and easy to apply, so it’s wonderful to know your experience reflected that.

Thank you for choosing Silkara Hair. We hope you continue enjoying your ponytail, and we’d love to welcome you back to explore our full range of clip-in hair extensions, human hair toppers, halo extensions, bun extensions, tape-ins, and fringes.

👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Svar från Silkara Hair

9 juni 2026

Hi J,

We're sorry to hear that you were disappointed with your purchase.

We would like to clarify that the fringe you ordered is made from 100% human hair, as stated on the product page and product packaging. We do not advertise this item as synthetic hair.

We take product quality seriously and would welcome the opportunity to review any concerns you may have. If you believe you received an incorrect item or a product that does not match the description, please contact our support team with photos of the item so we can investigate further.

Our team is committed to helping customers find the right colour and style, and where appropriate we can also assist with exchanges in accordance with our return policy.

We have not been able to identify your order from this review alone, so please contact us at info@silkarahair.com with your order number and we'll be happy to assist.

Kind regards,

Silkara Hair Customer Care Team

Svar från Silkara Hair

5 dagar sedan

Hi Ann,

Thank you so much for your review and for your honest feedback. 💖 We’re glad to hear you love the colour of your Silkara Hair extension.

We’re sorry to hear it didn’t have the volume you were expecting. The appearance can vary depending on the style purchased and your natural hair thickness, but we’d be happy to help you find a fuller option if that’s what you’re after.

If you’re considering a return, please email us at info@silkarahair.com with your order number. Our team will be happy to explain your return eligibility and guide you through the process.

Thank you again for choosing Silkara Hair. We offer a wide range of clip-in extensions, ponytails, halo extensions, human hair toppers, tape-ins, and bun extensions, and we’d love to help you find the perfect match.

👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Svar från Silkara Hair

Uppdaterad 14 maj 2026

Hi Silvana,

We’re sorry for the confusion and frustration caused by this situation.

For transparency to future customers reading this review, we would like to clarify that we have not yet received your returned extensions at our warehouse. Based on the tracking information, it appears the parcel may have been redirected or returned back during transit due to a logistics or courier issue, which is unfortunately outside of our direct control.

We are currently investigating this with the shipping carrier and will continue updating you as soon as we receive more information. We absolutely understand your concern and are committed to resolving this properly once the return parcel is located.

At Silkara Hair, we successfully handle many returns and exchanges for happy customers, and while courier exceptions can unfortunately happen from time to time, we always aim to provide fair customer service and support with exchanges, returns, and colour matching assistance for our clip-in extensions, ponytails, toppers, halo hair, and fringe pieces.

Thank you for your patience while we work through this courier issue.

Warm regards,
Silkara Hair Team
👉 www.silkarahair.com.au

Svar från Silkara Hair

10 maj 2026

Hi Misti,

Thank you for your feedback, and we’re sorry to hear the Halo Hair Extension didn’t work as expected for you.

Halo extensions can fit differently depending on head shape, hair type, and placement, and some customers do prefer securing the sides with a couple of bobby pins for extra blending and hold. We understand this may not have been the experience you were hoping for.

Please feel free to contact us at info@silkarahair.com with your order number and photos if possible — we’d be happy to help with fitting advice or recommend an alternative option that may suit you better, such as our halo with clips or clip-in extensions for added security.

Warm regards,
Silkara Hair Team
👉 www.silkarahair.com.au

Svar från Silkara Hair

3 maj 2026

Hi Berenice,

Thank you so much for your amazing 5-star review! 💖 We’re absolutely thrilled to hear that you love your Remy Human Hair Topper with Bangs and that it exceeded your expectations — especially compared to a full topper. That truly means a lot to us!

Our silk base clip-in toppers are designed to look incredibly natural while providing comfortable coverage for thinning hair, so it’s wonderful to know you’re enjoying both the look and feel.

Thank you again for your support and trust in Silkara Hair — we’re so happy to be part of your hair journey!
👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Svar från Silkara Hair

10 apr. 2026

Hi Saras,

Thank you so much for your amazing 5-star review! 💖 We’re delighted to hear that your 4-piece clip-in hair extensions arrived quickly and that you were impressed with the secure packaging and premium quality.

At Silkara Hair, we focus on providing fast and reliable delivery across Australia, along with carefully packaged hair extensions to ensure every product arrives in perfect condition. It’s great to know you found the quality to be salon-grade and worth every dollar — that’s exactly what we strive for.

We’re proud to offer a wide range of high-quality hair extensions, including clip-ins, ponytails, bun extensions, Remy human hair toppers, and fringe pieces, all designed for durability, natural look, and everyday confidence.

Thank you again for your support — we look forward to serving you again!
👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Svar från Silkara Hair

9 mars 2026

Hi Angie,

Thank you so much for your review and for sharing your experience! 🌟 We’re really happy to hear that you’re pleased with the high quality of your hair topper — that means a lot to us.

We’re sorry that the delivery took longer than expected. Occasionally courier delays can happen, but we’re always working to improve shipping times so our customers receive their Silkara Hair toppers and extensions as quickly as possible.

Thank you again for choosing Silkara Hair. We truly appreciate your support and hope you continue enjoying your topper!
👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Svar från Silkara Hair

9 mars 2026

Hi Judy,

Thank you so much for your 5-star review! 💖 We’re so happy to hear that your daughter loved the claw clip hair piece you sent to England.

We’d be more than happy to help you find a weft hair extension similar to the hair you purchased. Please feel free to email us at info@silkarahair.com and include your previous order details if possible, and our team will gladly assist you in choosing the right product.

We look forward to helping you again soon!

Warm regards,
Silkara Hair Team
🌐 www.silkarahair.com.au

Svar från Silkara Hair

9 mars 2026

Hi Heylis,

Thank you for your feedback and for sharing your experience.

We’re sorry to hear that the delivery took longer than expected and that the colour wasn’t the perfect match initially. Occasionally shipping delays can happen depending on the courier, and we truly appreciate your patience.

We’re very glad to hear that you love your fringe and the quality of the real human hair. One of the advantages of our 100% human hair fringe pieces is that they can be dyed and styled, allowing customers to customise the colour to match their hair perfectly — just as you did.

If you ever need assistance with colour matching before ordering, our team is always happy to help. You can reach us anytime at info@silkarahair.com and we’ll gladly guide you.

Thank you again for choosing Silkara Hair and for your honest feedback.

Warm regards,
Silkara Hair Team
🌐 www.silkarahair.com.au

Svar från Silkara Hair

23 jan. 2026

Hi Grayanne,

Thank you so much for your 5-star review! 🌟 We’re thrilled to hear that you found Silkara Hair to be trustworthy, efficient, and excellent value — that’s exactly what we strive for with every order.

We’re proud to provide premium-quality clip-in ponytails, bun extensions, halo extensions, human hair clip in / tape in pieces, Remy human hair toppers, fringes, and more — all at prices our customers love, with fast and reliable service.

Thanks again for your support!
Explore more at 👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Svar från Silkara Hair

23 jan. 2026

Hi Melissa,

Thank you so much for your thoughtful review! 🌟 We’re so glad to hear your order arrived quickly and that you were impressed with the quality of our product and service — that means the world to us.

We’re sorry to hear the colour wasn’t the perfect match this time. While we do our best to represent colours accurately online, we know that screen settings and lighting can sometimes make a shade appear lighter or darker. That’s why we always encourage customers to reach out for free colour-matching assistance before purchasing.

We’re happy we could assist you with the return, and we truly appreciate your kind words about our customer care and product quality. We’d love to help you find your perfect match next time — whether it’s a clip-in ponytail, bun and halo extension, Remy human hair topper, or fringe.

Thanks again for choosing Silkara Hair 💖
👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Svar från Silkara Hair

23 jan. 2026

Hi Lisa,

Thank you so much for your 5-star review! 💖 We’re so glad to hear you loved your hairpiece and were happy with our quick service — that’s exactly what we aim for!

At Silkara Hair, we’re proud to offer high-quality, easy-to-use clip-in ponytails, bun and halo extensions, Remy human hair toppers, fringes, and more — all delivered fast across Australia.

Thanks again for your support!
👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Svar från Silkara Hair

23 jan. 2026

Hi Caroline,

We’re sorry to hear the colour didn’t meet your expectations — we understand how important a perfect match is when it comes to hair extensions.

Our products are shipped based on the exact colour selected during checkout, but we also know that lighting, screen displays, and personal hair tones can sometimes make colour matching tricky. That’s why we always encourage customers to reach out to us before ordering for free colour-matching assistance.

We’d love to help fix this for you! Please email us at info@silkarahair.com with your order number and a photo of your hair in natural lighting, and we’ll be happy to recommend a better match or arrange an exchange if eligible.

Thank you for your feedback — we’re here to help and want you to love your Silkara Hair experience.

Warm regards,
Silkara Hair Team
👉 www.silkarahair.com.au

Svar från Silkara Hair

23 jan. 2026

Hi Samantha,

Thank you so much for your detailed and thoughtful review! 🌟 We’re so glad to hear you were happy with the prompt delivery, packaging, price point, and especially the quality and colour of our human hair topper with bangs — it’s wonderful to know it worked well to cover your thinning hairline.

We appreciate your feedback regarding the combs not anchoring as securely as you’d like. Fit and grip can vary depending on individual hair type and placement, so we’ll take this on board for future improvements. We also have some tips and optional grip accessories we can recommend — feel free to reach out to info@silkarahair.com if you’d like personalised advice!

Thanks again for choosing Silkara Hair, where we’re proud to offer premium human hair toppers, clip-in ponytails, bun extensions, fringes, and more — all designed to give confidence and comfort every day.

Warm regards,
Silkara Hair Team
👉 www.silkarahair.com.au

Svar från Silkara Hair

23 jan. 2026

Hi Von,

Thank you so much for your amazing 5-star review! 💖 We’re thrilled to hear that you’re loving the volume and versatility of your new ponytail hair extension — it’s such a game-changer for effortless updos and glam looks!

We’re also glad to hear that your order arrived quickly and that you were happy with our service — we work hard to deliver both quality and speed to our customers.

Thanks again for choosing Silkara Hair! You can always explore more of our premium clip-in ponytails, buns, halo, Remy human hair toppers, and fringes at 👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Svar från Silkara Hair

23 jan. 2026

Hi there,

We’re truly sorry to hear about your experience and appreciate you taking the time to leave a review.

We take customer service very seriously and always respond to every email we receive — typically within 24–48 hours (excluding weekends). We’ve checked our system and, unfortunately, we were unable to locate any emails from the address you’ve listed, which may explain the lack of response.

We’d love the opportunity to make this right. Please resend your message, along with your order number, to info@silkarahair.com, and we’ll make sure it is personally reviewed and handled promptly.

As for the colour, we understand it can sometimes appear slightly different in person due to lighting and screen variations. That’s why we offer free support and colour-matching advice before purchase, and we’re always happy to help find a better fit when needed.

Thank you again for your feedback, and we hope to hear from you soon so we can resolve this for you.

Warm regards,
Silkara Hair Team
📧 info@silkarahair.com
🌐 www.silkarahair.com.au

Svar från Silkara Hair

25 dec. 2025

Hi Heike,

Thank you for your review, and we’re truly sorry to hear that you’re unhappy with your experience.

However, for the benefit of other customers reading this, we’d like to provide some clarity on the situation.

Your order was delivered as placed — including the correct product, colour (#4), and length (10”) you selected at checkout. The product was not faulty or incorrectly sent. As stated in our Return Policy, returns are accepted if the item is unused, in original condition, and if the reason falls within our return guidelines (e.g. wrong item received or manufacturing issue).

In your case, the return request was due to personal preference — the colour appearing lighter than expected and the piece being shorter than you’d hoped, despite being exactly as described in the listing. We did request additional evidence (as per our policy) to see if an exception could be made and also offered a 20% discount toward a better-matched piece as a goodwill gesture — which you declined.

At Silkara Hair, we pride ourselves on offering fair policies and compassionate customer service. We also take care to display clear product descriptions, sizing, and colour options. In fact, many customers contact us before ordering for free colour-matching assistance, and we always encourage this to help avoid any mismatch.

We understand online shopping for hair can be tricky and are always here to help — but it’s important to note that a change of mind or incorrect selection on the customer’s side does not qualify for a full refund, as per our published policy.

We appreciate your feedback and wish you all the best.

Warm regards,
Silkara Hair Team
📧 info@silkarahair.com
🌐 www.silkarahair.com.au

Svar från Silkara Hair

25 dec. 2025

Hi there,

We’re very sorry to hear you feel this way, though we’re surprised by your review and the language used.

We have carefully checked your order and can confirm that the product and colour sent matched exactly what was selected at the time of purchase. No incorrect item was shipped from our end. If there had been any mistake on our part, we would have gladly resolved it — as we always do for our customers.

At Silkara Hair, we take customer service seriously and have helped thousands of happy customers find the perfect hair extensions — including clip-in ponytails, buns, fringes, toppers, and more. We’re always happy to offer guidance with colour selection before purchase, and we offer fair return/exchange options when valid evidence is provided.

If you believe there was an error with your order, we invite you to email info@silkarahair.com with your order number and photos so we can properly review the situation. However, we cannot resolve issues based on vague or disrespectful claims without supporting details.

We remain committed to honest communication and quality service for all of our customers.

Warm regards,
Silkara Hair Team
📧 info@silkarahair.com
🌐 www.silkarahair.com.au