Shurgard Self Storage - Greenwich Omdömen 

128
•
TrustScore 4 av 5

4,2

22 A Horn Lane, SE10 0RT London, GB

•

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I've found the staff at Shurgard Horn Lane incredibly helpful and efficient. I had quite a complicated hitch with my app which wouldn't connect to open the gates and, despite it being a problem Shan... Se mer

Betygsatt 5 av 5 stjärnor

Shanon was professional and friendly on the phone. She was able to answer any questions I had. She also provided options to me and explained deadlines and the process of ceasing my storage. She provid... Se mer

Betygsatt 5 av 5 stjärnor

I'm always booking a unit on the behalf of work and always have way to many questions, but Zara has always been there to answer them all and explain in as much details as possible so I can feed this... Se mer

Betygsatt 5 av 5 stjärnor

⭐⭐⭐⭐⭐ I had an outstanding experience with Shannon at Shurgard Greenwich. Even after I had already given notice to move out, Shannon went above and beyond to help me. She was an excellent probl... Se mer


Företagsinformation

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  3. Förvaringsutrymme
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Om Shurgard Self Storage - Greenwich

Skrivet av företaget

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Skrivet av företaget

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Kontaktuppgifter

  • 22 A Horn Lane, SE10 0RT, London, Storbritannien

4,2

Bra

TrustScore 4 av 5

128 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 97 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(128)

7 025 omdömen under de senaste 12 månaderna

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Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Its not £1 for first month as you have…

Its not £1 for first month as you have to take out their insurance, then you have to buy one of their locks. So a little bit sly but that all said it is a very simple process and very efficient and easy to use, allowing access with your mobile phone to gates and lifts is nice and easy. All kept clean and tidy.
Not sure about the check out time seems again a bit sly that you have to give notice 15 days before the anniversary date or you will be charged a whole month again. It should be up to about 7 days before.
Would be more stars if it wasn't for all the sly bits trying to get more of your money.

3 november 2025
Logotyp för Shurgard Self Storage - Greenwich

Svar från Shurgard Self Storage - Greenwich

Hello Gary, thank you for sharing your feedback on your storage experience at Shurgard.
We are sorry to read you did not receive all the information on pricing you needed. Our on-site managers are available during office hours to answer any questions on storage and pricing. Unlike many other storage providers, all available units and prices are shown online, including our special offers.
The only extra costs new customers need to pay are a one-off administration fee and a unique sealed lock to your storage unit to guarantee no one else can access your belongings. Although all our facilities are fully insured, you still need to get an insurance to cover your stored items. Our rental prices can’t include this because the cost depends on the value of your goods. You can find all the information on pricing on https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We are confident that the overall cost of your storage at Shurgard offers great value in the market and thank you for storing with us. Your Shurgard team

Betygsatt 1 av 5 stjärnor

No reminders sent at the end of the…

No reminders sent at the end of the first (introductory offer period) month and as such it’s virtually guaranteed that shurgard get their second months money out of their customers- I don’t need to be there for 2 months but that’s what I’ll end up paying for. Underhand.

15 oktober 2025
Logotyp för Shurgard Self Storage - Greenwich

Svar från Shurgard Self Storage - Greenwich

Hello Paul thank you for taking the time to give us your feedback. We are sorry to hear that your move-out did not go as planned. Our terms and conditions, including the 14 days' notice requirement, are clearly stated in the contract. We strive to be as transparent as possible, and this rule applies to everyone equally. We hope you enjoyed storing with us despite this issue.

If you would like our Store Manager to follow up with you regarding the situation, please email us your contact details at info@shurgard.co.uk.

Our team remains at your disposal for any additional questions you may have.
Your Shurgard Team

Betygsatt 1 av 5 stjärnor

Extortionate price increases of 20%…

Extortionate price increases of 20% every 6 months. Never see it manned so cannot understand the increase at all. What once seemed reasonable is no longer. Its daylight robbery. Find another storage company.

24 oktober 2025
Omdöme utan inbjudan
Logotyp för Shurgard Self Storage - Greenwich

Svar från Shurgard Self Storage - Greenwich

Dear customer, we always try to provide our customers the best value for money and understand that a rent increase is never welcome. We invite you to your storage center to go through the different options and maybe move to a cheaper unit. Sure we will be able to find a solution together. Your Shurgard Team

Betygsatt 5 av 5 stjärnor

I am very pleased with the service…


I am very pleased with the service provided by the Shurgadr Storage team in Greenwich. They found a suitable room for me on the spot, drew up a contract and I received comprehensive explanations to all my questions. New equipment at a fairly low price. I recommend it.

17 augusti 2025
Betygsatt 4 av 5 stjärnor

The process and procedure for hiring…

The process and procedure for hiring was clear and concise. The only feedback was that nobody clicked the button to give me my access code. It was only delivered on the first day of rent after call three times regarding the subject.

5 augusti 2025
Betygsatt 5 av 5 stjärnor

Excellent Experience with Shurgard

Our experience with Shurgard Storage was excellent.

The facility was easily accessible and the whole process was simple and straightforward. We dealt mostly with Caroline, who was particularly helpful, friendly, knowledgeable, and always ready to assist.

Highly recommend Shurgard for anyone looking for reliable and hassle-free storage!

14 juni 2025
Betygsatt 5 av 5 stjärnor

Lovely team

Lovely, helpful people. Caroline and the team are great.
Clean and easily accessible storage spaces. They’ve been taking care of my stuff for the past six years and now I’m moving into a larger flat. I thank them for the great service.

29 maj 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

help out a…

We rented this storage to help out a friend in need facing life changing move to much smaller home. We needed a quick safe and fair priced solution and found it all at Shurgard

19 maj 2025
Betygsatt 5 av 5 stjärnor

Shurgard is great storage

Very good check-in at the reception desk the other day as the team were very helpful on any questions I had.
The storage area was clean and trolleys were accessible, so a positive overall experience.
I would recommend anyone to store there items at Shurgard

10 april 2025
Betygsatt 3 av 5 stjärnor

Customer service was good

Customer service was good. Set up and access to the storage is great only thing is the stealth pricing when signing up such as the cost for locks and insurance. That should be more transparent.

8 april 2025
Logotyp för Shurgard Self Storage - Greenwich

Svar från Shurgard Self Storage - Greenwich

Hello Eamon, thank you for your feedback and for highlighting the positive aspects of your experience — we're glad to hear that you found our customer service helpful and the set-up and access to the storage convenient.

We’re sorry to read that the pricing information wasn’t as clear as expected. Our on-site managers are available during office hours to answer any questions on storage and pricing. Unlike many other storage providers, all available units and prices are displayed online, including our special offers.

The only additional costs for new customers are a one-off administration fee and a unique sealed lock for your storage unit, which ensures no one else can access your belongings. While all our facilities are fully insured, customers are still required to take out insurance to cover the contents of their unit. This cost varies depending on the value of your stored items and therefore cannot be included in the rental price.

You can find a full breakdown of our pricing at https://www.shurgard.co.uk/self-storage/why-shurgard/self-storage-prices. We’re confident that Shurgard offers great value for the quality and security we provide, and we thank you again for choosing to store with us.

Betygsatt 3 av 5 stjärnor

Shurgard Self Storage Greenwich gets 3…

Shurgard Self Storage Greenwich gets 3 stars from me. Their introductory deal was great, and my storage locker has been fine overall. However, price hikes year-on-year have made it unaffordable, and the facility often feels poorly maintained—messy communal areas, broken lifts, and security concerns. Customer service is helpful but improvements are needed.

29 mars 2025
Omdöme utan inbjudan
Logotyp för Shurgard Self Storage - Greenwich

Svar från Shurgard Self Storage - Greenwich

Hello, and thank you for taking the time to give us your feedback. We will make sure to pass them on to our team. If there is anything we can do, send us your customer number to info@shurgard.co.uk. Our team remains at your disposal for any additional questions you may have.

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