Incredible customer service! Super responsive and accommodating. They took care of an issue for me that was my fault and were incredibly pleasant about it. It’s clear they aren’t working from scripts,... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The audio controls are lacking, behind most audio services like Spotify or Apple Podcasts that make it tough to control via Bluetooth. The selection of books leaves much desired from me. Seems to focu... Se mer
I love Shortform! As an author and transformational coach, I read over two books per week because I believe great books—when applied—can radically transform our lives and work. Shortform helps me quic... Se mer
Företaget har svarat
Was scammed by Blinkist couldn't access service or cancel got bank involved canclled my credit card. They took money out 12 months later from my new card. Finally got subscription cancelled. Blinkist... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Shortform has the world's best guides to bestsellers and non-fiction books. Learn faster and better.
Kontaktuppgifter
2027 W. Division St #202, 60622, Chicago, USA
- help@shortform.com
- shortform.com
4,3
Utmärkt
941 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Shortform
Thank you for your kind words! We're thrilled to hear you're enjoying the app and finding it helpful. We appreciate your positive feedback and will continue to strive for excellence.
excellent UI/UX east to read with lot…
excellent UI/UX easy to read with lot of options to choose categories from.
31 mars 2025
Svar från Shortform
Thank you for your kind words! We're thrilled to hear you're enjoying the user-friendly interface and the wide range of categories. We strive to make our platform as intuitive and comprehensive as possible.
I found shortform very responsive to my…
I found shortform very responsive to my query and the most thorough summaries
31 mars 2025
Omdöme utan inbjudan
Svar från Shortform
Thank you for your kind words! We're thrilled to hear that you found our summaries helpful and our team responsive. We strive to provide the best possible experience for our users.
I just started using short form and I…
I just started using short form and I absolutely love how it's set up
28 mars 2025
Svar från Shortform
Thank you for your kind words! We're thrilled to hear you're enjoying the short form feature. We're always working to improve our platform and appreciate your feedback.
I like the descriptive summary and per…
I like the descriptive summary and per chapter review as well
24 mars 2025
Svar från Shortform
We appreciate your kind words and are glad you found the descriptive summary and per chapter review helpful.
Prompt response to problem while using short form extension
When using the short form extension to summarise material in a political video, I found I couldn't erase this material when I wanted to move on to the next video. I asked short form to help with this and they very quickly suggested that I refresh the page when I moved to the next video and this worked.
20 mars 2025
Omdöme utan inbjudan
Svar från Shortform
We appreciate you taking the time to share your experience. We understand the frustration of encountering unexpected behavior while using our platform. It's great to hear that refreshing the page resolved the issue. We're always striving to improve our user experience and will take your feedback into consideration as we continue to develop our features.
Great Content, Great Commentary
Great Content, Great Commentary - has greatly accelerated my desire to continue learning.
18 mars 2025
Svar från Shortform
We appreciate your kind words and are thrilled to hear that our content has been so impactful for you. It's wonderful to know that our commentary has sparked your passion for learning.
Svar från Shortform
We understand your frustration with the current download limit. We value your feedback and will use it to improve our services.
While the service is valuable
While the service is valuable; it would be good that loyal customers are given a discount on annual plans instead of risking losing another paying customer
10 mars 2025
Svar från Shortform
We appreciate your feedback and understand your perspective on loyalty programs. We value your continued support and are always looking for ways to improve our offerings.
Positive experience
Short form is very easy to use. I was able to find a summary for a book that I could not find on any other summary site. Additionally, when I had a billing issue,
I was able to resolve it to my satisfaction.
11 mars 2025
Omdöme utan inbjudan
Svar från Shortform
We appreciate your kind words and are thrilled to hear that you found our short form easy to use and helpful in finding the book summary you needed. We're also glad that you were able to resolve your billing issue to your satisfaction. Your feedback is valuable to us as we strive to provide the best possible experience for our users.
Great Support
The Shortform support team is amazing. They are very responsive and are great at fixing issues.
12 mars 2025
Omdöme utan inbjudan
Svar från Shortform
We're so glad to hear that you had a positive experience with our support team. We strive to provide excellent customer service and appreciate your feedback.
not enough books to begin with and not…
not enough books to begin with and not enough fashion books
10 januari 2025
Svar från Shortform
We appreciate you taking the time to share your feedback. We understand your disappointment with the selection of books, especially the lack of fashion titles. We're always working to improve our inventory and will take your suggestions into consideration.
Shortform is an awesome resource of…books, articles and podcasts
Shortform is an awesome resource of guides for books, articles, podcasts and more! They summarize and editorialize in a way that makes for easy, fast reading that I might otherwise skip altogether. And if they do not have a guide you are looking for in their library, you can easily ask them and they respond quickly and effectively. Most times they will get what I ask about in about one week. Shortform is a great value for all types of readers!
1 mars 2025
Omdöme utan inbjudan
Svar från Shortform
We appreciate your kind words and are thrilled to hear that you find Shortform a valuable resource. We strive to provide concise and insightful summaries that make it easier to engage with a wide range of content. We're also glad you've found our customer service responsive and helpful. Your positive feedback motivates us to continue providing high-quality summaries and excellent support.
I do not recommend
I do not recommend. I canceled trial subscription and they continued to renew.
On same day I saw they withdrew $24, I tried again. They only stated they would return 50 percent.
Service and quality better with blinkest.
1 mars 2025
Omdöme utan inbjudan
Svar från Shortform
We understand your frustration with the recent charges. We're committed to providing a positive experience for all our customers. We'll investigate this matter further to ensure this doesn't happen again. We appreciate your feedback and will use it to improve our services.
The only summaries of enough quality to be worth your time.
Summaries are only worth it if they are made with the same quality and care as the original sources. Shortform’s summaries are fantastic and meticulous (something that other well-known summary services do not achieve). Plus, their summaries include commentary/notes from the Shortform team that add complementing/contrasting ideas from other authors, or noting when an idea is controversial, lacking evidence, etc. 100% would recommend.
26 februari 2025
Svar från Shortform
Thank you for your kind words and for taking the time to share your experience. We truly appreciate your feedback and are thrilled to hear that you find our summaries to be of high quality and value. We strive to provide our users with insightful and comprehensive summaries that capture the essence of the original source material. We are also pleased that you find our commentary and notes to be helpful and enriching. Your positive feedback is a testament to our commitment to delivering exceptional content and service.
Great service from the beginning when I…
Great service from the beginning when I first subscribed to the end when I left. I had an issue with billing that customer service jumped on quickly and resolved, demonstrating you’re as valued when you leave as when you join. 👍
26 februari 2025
Omdöme utan inbjudan
Svar från Shortform
We appreciate you taking the time to share your positive experience. We're thrilled to hear that you had such a great experience with our service, from your initial subscription to your departure. It's wonderful to know that our customer service team was able to quickly resolve your billing issue and that you felt valued throughout your time with us.
Great product and customer service
Great product and customer service. I had an issue and customer service solved quickly and fairly
24 februari 2025
Omdöme utan inbjudan
Svar från Shortform
Thank you for your kind words! We're thrilled to hear you had a positive experience with our product and customer service. We strive to provide excellent service and are happy to know we met your expectations.
I love Shortform
I love Shortform! I have been a user of competitive services like Blinkist. Shortform’s book summaries are much better. They hit the right points and provide a more accurate summary of the main ideas. It’s not cheap but worth it!
24 februari 2025
Omdöme utan inbjudan
Svar från Shortform
Thank you for your kind words and for taking the time to share your experience. We are thrilled to hear that you find our book summaries to be insightful and helpful. We strive to provide accurate and engaging summaries that capture the essence of each book. We appreciate your feedback and will continue to work hard to deliver the best possible experience for our users.
I had an issue with an unauthorized…
I had an issue with an unauthorized charge on my Shortform account, and Edel handled the situation with professionalism and care. Edel took the time to review my case thoroughly with their manager and ultimately processed a full refund. They were patient, understanding, and made sure I was kept in the loop throughout the entire process. I appreciate how they worked toward a fair resolution without making me jump through unnecessary hoops. Great customer service—thanks again, Edel!
18 februari 2025
Omdöme utan inbjudan
Svar från Shortform
We're so glad to hear that you had a positive experience with our team. We strive to provide excellent customer service, and it's wonderful to know that Edel went above and beyond to ensure your issue was resolved promptly and fairly. We appreciate your kind words and will share your feedback with Edel.
Good summary + additional ideas not…
Good summary + additional ideas not just a summary
16 februari 2025
Svar från Shortform
We appreciate your kind words and are glad you found the summary helpful. We're always striving to improve and welcome your suggestions for additional ideas.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.