Incredible customer service! Super responsive and accommodating. They took care of an issue for me that was my fault and were incredibly pleasant about it. It’s clear they aren’t working from scripts,... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The audio controls are lacking, behind most audio services like Spotify or Apple Podcasts that make it tough to control via Bluetooth. The selection of books leaves much desired from me. Seems to focu... Se mer
I love Shortform! As an author and transformational coach, I read over two books per week because I believe great books—when applied—can radically transform our lives and work. Shortform helps me quic... Se mer
Företaget har svarat
Was scammed by Blinkist couldn't access service or cancel got bank involved canclled my credit card. They took money out 12 months later from my new card. Finally got subscription cancelled. Blinkist... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Shortform has the world's best guides to bestsellers and non-fiction books. Learn faster and better.
Kontaktuppgifter
2027 W. Division St #202, 60622, Chicago, USA
- help@shortform.com
- shortform.com
4,3
Utmärkt
941 omdömen
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Shortform is amazing
Shortform is amazing. The book summaries are more meaty than I've seen at other companies (e.g., Blinkist) and I love how you can read them or listen to them or both. The other offerings, such as articles and the Chrome AI tool for summarizing any website, are great, too.
6 februari 2025
Svar från Shortform
Thank you for your kind words! We're thrilled to hear you find our book summaries insightful and appreciate the flexibility of reading, listening, or both. We're also glad you enjoy our additional offerings like articles and the Chrome AI tool. We strive to provide valuable resources for learning and we're grateful for your positive feedback.
Fantastic professionalism
Fantastic communication, rapid answers, kindle, and helpful. Great staff, so complete professionalism. Congrats!
5 februari 2025
Omdöme utan inbjudan
Svar från Shortform
Thank you for your kind words! We're thrilled to hear you had a positive experience with our team. We strive to provide excellent customer service and appreciate your recognition of our efforts.
Do not give refunds!
Do not give refunds even within a few days of subscribing.
Have blocked them from charging my card again, as it seems they have a habit of doing so, even after cancelling subscriptions.
3 februari 2025
Omdöme utan inbjudan
Svar från Shortform
We understand your frustration with the refund policy and the recurring charges. We appreciate you bringing this to our attention and will take your feedback into consideration as we continue to improve our services.
Accessible information on interesting topics
Shortform is a great tool to easily access litterature and information in general on topics that affect society and human curiosity on a whole.
The summations are easily digestible and I really like how different perspectives from experts are shared on topics while you are reading. Having read books that are summarised Shortform captured the points I found important, but of course with such a big library of books and topics I can't vouch for the quality on everything.
The added comment sections and questions for reflection is also a nich touch to give you a tool to help retain the knowledge you read.
27 januari 2025
Svar från Shortform
Thank you for your kind words and detailed review. We appreciate you taking the time to share your positive experience with Shortform. We are thrilled to hear that you find our summaries helpful and engaging, especially the inclusion of diverse perspectives from experts. We strive to provide a platform that makes learning accessible and enjoyable, and your feedback reinforces our mission. We are always working to expand our library and ensure the quality of our summaries across all topics. We are glad you find the comment sections and reflection questions valuable for knowledge retention.
The Best Book Summary App – Saves Time & Deepens Understanding
I’ve tried many book summary apps, but Shortform stands out as the best. The summaries go beyond just condensing content—they provide deeper insights, key takeaways, and even comparisons with other books, which helps me truly understand the concepts rather than just skim through them.
This app has saved me so much time while still giving me a solid grasp of the books I want to explore. I also appreciate the clean, easy-to-use interface and the high-quality curation of books.
I’ve been recommending Shortform to everyone I know, and I’m even working on spreading it further in my country. If you’re serious about learning and want more than just surface-level book summaries, this is the app to get!
28 januari 2025
Svar från Shortform
Thank you for your kind words and for taking the time to share your experience with Shortform. We're thrilled to hear that you've found our app helpful and that it's exceeded your expectations.
We appreciate your feedback on the depth of our summaries, the insightful takeaways, and the book comparisons. It's our goal to provide a comprehensive and enriching learning experience, and it's inspiring to know that we're achieving that for you. We're also glad you appreciate the user-friendly interface and the carefully curated selection of books.
We're grateful for your support and your willingness to spread the word about Shortform. It means a lot to us that you're passionate about sharing this resource with others.
Won't Stop Charging Me and Won't Delete my Account
I canceled my subscription and deleted my account on January 24th. However, on January 26th, my account was unexpectedly restored, and my card was charged without my authorization. I contacted the company via email, and they offered a 50% refund along with the continuation of my subscription. Unsatisfied with this blatantly insulting resolution, I filed a chargeback with my bank. Based on my experience, I believe their billing practices are unethical and violate U.S. digital transaction regulations and consumer protection laws. I strongly advise against providing this company with your credit card information, as it seems nearly impossible to stop unauthorized charges or close your account.
24 januari 2025
Omdöme utan inbjudan
Svar från Shortform
Oh no! We sincerely apologize for the troubles you've had with the billing. We'd be happy to take a look into this for you, please contact us at help@shortform.com. Thank you.
log on with google AS USUAL failed.
log on with google AS USUAL failed.
Please fix, no one wants to remember EVERY password
23 januari 2025
Svar från Shortform
We understand your frustration with the login issue. We value your feedback and are committed to providing a seamless user experience. We are working diligently to address this issue and ensure that our login process is user-friendly.
Response to a great experience!
You had an amazing response time, which was less than three hours. The problem was solved and it felt like you really cared about me as a person instead of just a client.
23 januari 2025
Omdöme utan inbjudan
Svar från Shortform
We truly appreciate your kind words and are thrilled to hear that you had a positive experience. We strive to provide exceptional customer service and are glad that our response time and problem-solving skills exceeded your expectations. We value your feedback and are committed to delivering a personalized and caring experience for all our clients.
Good customer support
Had a good experience with customer support. They were very helpful and timely.
16 januari 2025
Omdöme utan inbjudan
Svar från Shortform
We appreciate you taking the time to share your positive experience. We're glad to hear that our customer support team was able to provide you with the assistance you needed.
I liked the elegance
I liked the elegance, the commitment with doing what they promise, the fresh summaries, the browser extension to sum up websites and videos.
26 januari 2025
Svar från Shortform
Thank you for your kind words and positive review. We appreciate your feedback and are glad you enjoyed the elegance, commitment, fresh summaries, and browser extension features. We strive to provide a positive experience for all our users.
Vey well out together.
I appreciate that I can read AND listen to the Shortform books. At times I need both, so it is useful. I like that I can adjust the speed while listening.
The titles are varied and interesting.
Easy to navigate.
13 januari 2025
Svar från Shortform
Thank you for your kind words. We're glad you find the ability to both read and listen to the books helpful. We strive to make our platform as user-friendly as possible, and we appreciate your feedback on the navigation and speed adjustment features. We're always working to improve our offerings, and we're happy to hear that you enjoy the variety of titles.
Too many emails despite my setting to…
Too many emails despite my setting to turn them off.
19 januari 2025
Svar från Shortform
We understand your frustration with the frequency of emails. We value your feedback and are committed to improving our communication practices. We appreciate you bringing this to our attention.
I just subscribed to Shortform and love…
I just subscribed to Shortform and love it already!
I am reading a relatively new book and tried to find its book guide in Shortform. Since I am new to Shortform, I probably did not look in all the right places, so I sent a request asking if there was in fact a book guide. I got a superfast reply with a link to it! Kudos to Shortform for making my subscription immediately worthwhile.
22 januari 2025
Omdöme utan inbjudan
Svar från Shortform
We're so glad to hear you're enjoying Shortform! It's wonderful that you found the book guide you were looking for. We're always striving to provide our members with the best possible experience, and we're thrilled that you're finding Shortform valuable.
They were speedy answering me and…
They were speedy answering me and solving the problem. Thanks a lot.
16 januari 2025
Omdöme utan inbjudan
Svar från Shortform
We're so glad to hear that we were able to quickly resolve the issue for you. We appreciate your kind words and positive feedback.
Refund support
Support team addressed my questions in a timely manner.
19 januari 2025
Omdöme utan inbjudan
Svar från Shortform
We appreciate your kind words and are glad to hear that our support team was able to address your questions promptly. We strive to provide excellent customer service and are pleased that you had a positive experience.
Great product & Amazing customer care experience
I love Shortform as I need to be informed and knowleadgeable about the last books in my field. Also, the customer care team is super supportive and responsive. I had my problem resolved in less than 24H once I discovered I had a double billing on two different accounts! and they did issue the reimbursement without even me asking!
13 januari 2025
Omdöme utan inbjudan
Svar från Shortform
We are thrilled to hear about your positive experience with Shortform. We strive to provide our users with the most relevant and insightful information, and we are delighted that you find our platform valuable. We are also proud of our customer care team and their commitment to resolving issues promptly and efficiently. Your feedback is greatly appreciated and motivates us to continue providing exceptional service.
Worth my time
Being able to download and listen to the Shortform amazing detailed summaries is most important to me. Also the research provided by Shortform makes feel like part of a discussion group.
10 januari 2025
Svar från Shortform
We appreciate your kind words and are thrilled to hear that you find our detailed summaries and research valuable. We strive to provide our users with insightful content that sparks engaging discussions and enhances understanding. Your feedback motivates us to continue delivering exceptional experiences.
Well constructed summaries
Well constructed summaries.
Like the Shortform additional comments.
Able to also download and print or save.
11 januari 2025
Svar från Shortform
Thank you for taking the time to share your positive feedback. We appreciate your kind words about the summaries, additional comments, and download/print/save features. We're glad you find them helpful.
The summaries are mostly good
The summaries are mostly good, as far as I can tell.
These things could be improved:
- lower the response times of the app. It takes too long to load pages. And no, it's not due to a slow internet connection.
- make sure that each summary has a proper table of contents. These don't have any: "The Sovereign Individual", "Exponential Organizations", "Unmasking Autism".
- add the date of creation of the book summary to it.
3 januari 2025
Svar från Shortform
Thank you for your feedback. We appreciate you taking the time to share your thoughts on our app. We understand your frustration with the loading times and the lack of table of contents in some summaries. We are constantly working to improve our app and your feedback is valuable to us. We will take your suggestions into consideration as we continue to develop our app.
I appreciate the variety of topics and…
I appreciate the variety of topics and the excellent summaries. Since I have many interests, using Shortform allows me to explore a lot more while keeping my reading manageable.
2 januari 2025
Svar från Shortform
We're thrilled to hear you're enjoying the variety of topics and concise summaries! It's wonderful that Shortform helps you explore your diverse interests while managing your reading time. We're committed to providing a platform that caters to a wide range of curiosities and helps you learn efficiently.
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